Our client a well-established professional services company is seeking to fill the role of a Customer Service Sales Officer
Roles & Responsibilities for the Customer Service Sales Officer Job
- Promote the company and all its services over the phone and social media platforms.
- Maintain a high degree of product knowledge and service expertise.
- Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
- Answering the customer claims and solving problems.
- Promptly handling and resolving customers’ issues while maintaining the set quality standards of customer service delivery.
- Understanding customer needs and providing efficient feedback to the Supervisor.
- Educate and advise customers on the ongoing promotions.
- Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
- Listening to the customers’ needs and assisting them in making a well informed decision.
- Perform any other assigned duties.
Key Attributes:
- Excellent Customer Service
- Excellent communication and presentation skills.
- Skilled in negotiation and dealing with complaints.
- Persistent and results-oriented.
- Personal integrity, with a high sense of responsibility and accountability.
Customer Service Sales Officer Job Qualifications:
- Degree in relevant field
- 3 Years experience in Telesales/ Customer Service sales support in the service industry
- Good command in both English & Swahili
- Excellent communication skills
- Ability to deliver sales presentations/proposals to prospective customers with a successful closing rate
The post Frank Management Job Vacancy : Customer Service Sales Officer appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Frank Management Job Vacancy : Customer Service Sales Officer is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
