Talent Acquisition Manager at Samasource

Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we’ve employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help unlock opportunity for low-income people by sourcing data projects from some of the world’s largest companies. Our industry-leading services help our clients achieve their business goals, while radically altering the life trajectory of our workers, who earn a living wage and lift themselves out of poverty.

About the Job:

In preparation for our company’s next phase of growth, we are searching for a seasoned, experienced and dedicated Talent Acquisition Manager.

The role is responsible for the development and implementation of recruitment processes and filling positions in the company by sourcing viable candidates and assessing their suitability to the company.

In addition the Talent Acquisition Manager will oversee the  many recruitment steps to ensure that all qualified candidates are thoroughly evaluated and work with external professionals to ensure that the company has a strong pool of potential candidates .

He or she will serve as a key partner to the  Director of People Operations and  reporting  directly to this role.

Key Responsibilities:

• Researching and evaluating employee needs.
• Create a talent acquisition strategy.
• Working with service delivery to identify talent gaps and best ways to fill.
• Hiring, training, and managing the talent acquisition team.
• Developing and implementing a sustainable hiring cycle.
• Planning an employee referral program and rewards.
• Determining and tracking hiring metrics.
• Streamlining and managing the candidate experience.
• Performing employee selection tasks (e.g., interviewing, screening, etc.)
• Collecting and evaluating feedback from employees and candidates
• Investigating new sourcing methods for difficult positions and building and maintaining external partnerships
• Updating and growing a contact list for future needs
• Planning and executing special hiring events
• Studying new hiring trends and adjusting the recruitment process as needed

Minimum Qualifications:

• 5 years of experience working in a Talent Acquisition Role.
• A degree in human resources management, business administration or a relevant field.

Preferred Qualifications:

• Excellent interpersonal and communication skills.
• Knowledge of human resources laws.
• Excellent written and verbal communication
• Knowledge of various interviewing methods.
• Knowledge of job posting sites and professional social media platforms such as LinkedIn.
• Highly organized and able to multitask

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Relationship Manager – Public Sector at Family Bank Ltd

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.

Are you a go-getter, positive minded individual who fits the role profile captured below?

Reporting to: Head of Public Sector

Job Purpose:

The purpose of the role is to build and manage rapport with public sector clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank.

Key Responsibilities:

BUSINESS DEVELOPMENT

• Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
• Managing Strategic partnerships agreements within the Public Sector.
• Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
• Developing own strategy with clear action plans to ensure achievement of desired results.
• Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
• New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
• Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Ensure great working relationship with team members for overall achievement of departmental goals
• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Works as part of a team for the purpose of winning together.

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of 5 years working in the Banking Industry; with relevant experience in product knowledge and risk management within the Public Sector (Both National and County Governments)
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Sound knowledge of the Public Finance Management Act 2012
• Able to apply Financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and is able to explain complex Business issues
• Track record of motivating, managing and developing individuals and teams to achieve results
• Proficient in the use of Banking and office management systems

Key Competencies and Attributes

• Goal focused and able to spot business opportunities
• Builds networks and maintains strong relationships
• Able to manage and influence others to achieve results
• Has passion and drive to achieve results under difficult circumstances
• Pleasant and able to relate well in diverse social set ups and teams
• Upholds high standard of Professionalism, integrity and respect for others.

Management and leadership ability:

• Able to identify, motivate and develop talent within the Bank.
• Capacity to influence decisions at senior management levels
• Communicates effectively
• Drives high performance in teams.

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Temporary Driver at HIAS Refugee Trust of Kenya

HIAS is the global Jewish nonprofit organization that protects refugees-including women and children, and ethnic, religious, and sexual minorities-whose lives are in danger for being who they are.

Reporting to: Administration and Logistics Manager

Duration: 3 months’ contract with possibility of renewal subject to availability of funding and performance

Introduction

The overall goal of HIAS’ global GBV Prevention and Response programming is for forcibly displaced refugee women, girls, sexual and gender minorities to pursue their potential and to access their human and legal rights, free from violence and oppression. This means HIAS GBV programming works to ensure;

(1) Forcibly displaced women, girls, sexual and gender minorities face a reduced risk of GBV,

(2) Survivors of sexual and physical violence have access to coordinated psychosocial, health, and legal services,

(3) Family, community, and institutions support refugee women, girls, sexual and gender minorities in accessing and using their rights.

HIAS uses a survivor-centered, community-based approach. Our programs consider the voices and needs of survivors and prioritize their leadership in program design and implementation. HIAS works with communities’ natural systems in order to optimize support for survivors, building partnerships to promote and protect the rights of survivors, women, girls, sexual and gender minorities. This approach enables HIAS to meet the safety, psychosocial, economic, and justice needs of survivors; facilitate their access to appropriate care; and empower communities to lead efforts that challenge beliefs, attitudes, and behaviors that perpetuate or condone violence against women, girls, sexual and gender minorities in the community.

HIAS seeks to recruit a reliever driver who will be required to provide effective transport facilitation to staff and clients in order to attain the objectives of the organization. This position is on a temporary basis, as the person will be filling in for the drivers/dispatch officers who are not available because of either; vacation leave, illness or busy schedules.

Main Duties & Responsibilities

• Drive vehicle for official travel and business, or as requested.
• Maintain high standard of service to both internal and external guests.
• Ensure punctuality and safe transport
• Observing the road and traffic laws and regulations of the Country.
• Ensure that safe driving practices are adhered to including local driving codes and internally agreed standards.
• Ensure vehicle is kept clean, tidy and in good working condition at all times
• Ensure vehicle is kept secure at all times
• Ensure vehicle is given regular/day-to-day maintenance checks: check oil, water, battery, brakes, tyres, etc.
• Ensure vehicle repairs are carried out properly by official manufacturers specifications
• Arrange for other repairs, prepare vehicle spare parts inventory
• Prepare and submit vehicle monitoring report, including records of vehicle operations, maintenance, expenses, mileage as required
• Log official trips, daily mileage, gas consumption, oil changes as required.
• Provide assistance to the Operations Manager and other office staff in the time working at the office, in tasks including but not limited to photocopying and filing.
• Handling mail, delivering goods and correspondences, carrying parcels, packages, and delivery and collection of official documents as required

Job Specifications

• Minimum of Secondary school education is preferred with a Minimum of Grade C.
• Must have a clean and valid driving license of classes B, C, and E
• Should have a minimum of three (3) years of experience in driving 4WD vehicles, Nissan Vans and school bus.
• Practical knowledge of Computer Applications such as EXCEL, ACCESS, Word, PowerPoint and Internet

Skills & Competencies

• Flexibility and ability to stand in for other drivers when required to do so is necessary.
• Good inter-personal and communication skills (English and Kiswahili-written and spoken) a must.
• Confident
• Must have good knowledge of Nairobi and its environs
• Basic mechanical knowledge is an advantage.

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Temporary Office Assistant at HIAS Refugee Trust of Kenya

HIAS is the global Jewish nonprofit organization that protects refugees-including women and children, and ethnic, religious, and sexual minorities-whose lives are in danger for being who they are.

Reporting to: Administration and Logistics Manager

Duration: 3 months’ contract with possibility of renewal subject to availability of funding and performance

Introduction

The overall goal of HIAS’ global GBV Prevention and Response programming is for forcibly displaced refugee women, girls, sexual and gender minorities to pursue their potential and to access their human and legal rights, free from violence and oppression. This means HIAS GBV programming works to ensure;

(1) Forcibly displaced women, girls, sexual and gender minorities face a reduced risk of GBV,

(2) Survivors of sexual and physical violence have access to coordinated psychosocial, health, and legal services,

(3) Family, community, and institutions support refugee women, girls, sexual and gender minorities in accessing and using their rights.

HIAS uses a survivor-centered, community-based approach. Our programs consider the voices and needs of survivors and prioritize their leadership in program design and implementation. HIAS works with communities’ natural systems in order to optimize support for survivors, building partnerships to promote and protect the rights of survivors, women, girls, sexual and gender minorities. This approach enables HIAS to meet the safety, psychosocial, economic, and justice needs of survivors; facilitate their access to appropriate care; and empower communities to lead efforts that challenge beliefs, attitudes, and behaviors that perpetuate or condone violence against women, girls, sexual and gender minorities in the community.

HIAS seeks to recruit an Office Assistant who will be responsible for ensuring high standard of hygiene and cleanliness throughout the premises. This position is on a temporary basis, as the person will be filling in for the drivers/dispatch officers who are not available because of either; vacation leave, illness or busy schedules.

Main Duties & Responsibilities

• Develop routines to ensure all common areas of the safe house are maintained to a high standard of cleanliness.
• Assist in the general cleanliness of the offices
• Ensuring the availability of cleaning supplies in all sanitary places
• Use cleaning materials and consumables economically
• Disinfect drains and dustbins regularly
• Empty general waste refuse bins and make sure all refuse is disposed of promptly and using proper disposal methods.
• Any other duties assigned.

Job Specification

• Minimum of secondary school education
• Certificate in house keeping
• Experience as a cleaner/Office Assistant for not less than 1 year

Skills and Competencies

• Excellent communication and interpersonal skills
• Demonstrated ability to prioritize and perform multiple tasks simultaneously
• Outstanding customer service skills
• Proven ability to work effectively individually and with a team
• Ability to follow oral and written instructions.

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UI/UX Designer at ABNO Softwares International

We are known for providing unique custom software solutions you cannot find easily on the market.ABNO Softwares International is firm based in Kenya; one stop shop for all custom software solutions, web design and ICT consultancy. We provide state-of-the-art solutions for institutions, organizations and corporations with exemplary support services.

Job Details

The UI/UX will be responsible for the translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. The UI/UX will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

UI/UX is responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency & maintaining brand consistency across all web pages, among other duties. The position reports directly to the Software Development Manager.

Responsibility:

• Design and development of user interfaces and components for single-page applications
• Modular and scalable software development
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders
• That they are comfortable in at least three frameworks, responsive and mobile design.
• Comfortable with content management systems/e-commerce platforms.
• Have a unique sense of taste, quality, and execution of an objective or bringing to life an already designed idea
• Ability to turn around work along with defined guidelines by the supervisor
• Ability to conduct unit testing of their work
• Problem-solving skills
• Ability to work collaboratively in a team across multiple geographical regions

Requirements

• Bachelor’s degree in Computer Science (or a related discipline) with focus on application/software development
• Expert knowledge in HTML5 and CSS3
• Hands-on industry experience in web-oriented application design, especially for user interface development based on JavaScript frameworks
• Basic knowledge in JavaScript framework Angular/AngularJS, Reacts, Vue etc
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and
•  SASS
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Bitbucket
• Excellent written and oral communication skills.
• Experience working in a team-oriented, collaborative environment.
• Minimum 1-3 years’ experience
• Good working experience with Word press, Open source SMS, and drupal required.

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Customer Experience Lead – Process Design, Audit & Compliance at Airtel

Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.

What will you do?

• Executing compliance audits in partnership with external audit partners (e.g. E&Y) to identify and correct gaps related to processes, operational designs and people efficiency in all facets of customer experience.
• Mitigate revenue stream leakage and other fraud risks through Periodic review of key financial controls and identify areas specifically vulnerable to fraud, identifying root causes breeding fraud risk incidents and engage management on action planning and implementation
• Setting up and monitoring of internal controls in support of cost and fraud management
• Conduct periodic reviews to identify financial and business risks and assess compliance with governmental governing regulations.
• Identifying, developing and Improving the business processes and policies through;

1. Creating and documenting the contact processes for each contact type and media
2. Developing relevant policies and procedures (as required)
3. Implementation of continuous process improvement model
4. Aligning to company and department service objectives

• Ensuring all the processes are designed simple and seamless for Customers, while being competitive.
• Driving automation of processes where possible to increase efficiency
• Establishing process performance objectives and creating KPIs to measure operational and compliance success

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Customer Experience Lead – Airtel Money Products at Airtel

Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.

What will you do?

• Research and understand customer needs and satisfaction drivers across all Africa Markets
• Recommend improvement opportunities and implement agreed upon direction
• Ensure that customer channels (digital and traditional) are effectively equipped to deliver superior experience to Airtel Money customers
• Ensure that Airtel Money products are effectively availed on digital channels with well-designed self-service options
• Ensure congruence and ominchannel experience across off Airtel Money platforms
• Ensure that agreed upon product design if effectively implemented across all markets
• Work with internal and external partners to uphold complete alignment of customer experience direction.
• Carry out periodic analysis and reporting of product and service performance across markets with a view to continuously enrich customer journey and customer experience
• Ensure CX standards are implemented and upheld across markets

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