Officer – Customer Service Advisor-Sign Language Interpreters at Kenya Revenue Authority (KRA)

The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya.

Job Purpose

The overall purpose of the Customer Service Advisor position is to acquire, grow and deepen customer relationships through excellent service delivery by serving walk in customers/taxpayers and customers/taxpayers with hearing impairment and facilitating content creation for persons with hearing impairment.

The position is key in informing management decisions on the operation of the Centres by accurate and timely collection of all relevant data on its operations.

Key Performance Areas

• Offer sign-language interpretation services as and when required/ called upon.
• Act as the first point of contact resolution for customers and ensure the delivery of quality service by projecting a professional and warm image.
• Provide accurate, valid, complete and educative information to customers using the right methods, skills and tools.
• Encourage customers to participate by giving feedback using the provided service quality tools with a view of recommending process improvements for process re-engineering and excellent service delivery.
• Assist customers in accessing KRA processes at the Service Centre
• Conduct taxpayer engagements, education and customer visits to increase awareness of taxpayer rights and obligations and enhance voluntary compliance.
• Ensure complaints are handled and recorded as per the Complaints Management Framework.
• Escalate customer issues that need intervention of technical staff via the recommended service escalation email.
• Ensure adherence to all quality requirements under ISO 9008:2015, Authority’s Service Charter, Customer Service Standards & Policy and work procedure manual
• Reports – Prepare periodical reports on as required

Education and Work experience

• A Bachelor’s Degree in Finance, Accounting, Economics, Marketing, Business Administration or any other related field.
• Certificate of proficiency in sign language.
• Practiced sign language or worked in a sign Language environment for a period of at least 2 years.

Skills and Knowledge

• Sign Language
• Product knowledge: In-depth knowledge on Tax Administration, Customs
• Knowledge of customer service principles and practices.
• Working knowledge of relevant computer applications.
• Numeric, oral and written language applications.
• Mathematical skills to perform calculations.

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Chief Manager – Domestic Taxes Investigations at Kenya Revenue Authority (KRA)

The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya.

JOB PURPOSE

This role is responsible for ensuring consistent interpretation and uniform application of the relevant tax laws in tax crimes investigation.

MAIN RESPONSIBILITIES:

• Assist in development of strategies, policies and procedures relevant to tax crimes investigations
• Manage direct and control investigations operations
• Report to and advise the deputy commissioner on technical matters relating to investigation operations
• Negotiate and set performance targets and ensuring their achievement through performance management
• Liaising with other programs and stakeholders on all matters relating to investigations operations
• Preparing staff for the desired changes in work styles, attitudes and work ethics
• Review and provide technical guidance on matters as they arise in the cause of investigations and enforcement
• Responsible for the management of physical assets in the division for effective utilization.
• Supervision of day to day operations and management of performance and development of staff in the Section
• Development and management of the Section’s work plan.
• Drive initiatives to improve ethics, culture and facilitate change management in the section

JOB SPECIFICATIONS

Academic qualification:

• A university degree in law, business administration, economics or related field from a recognized institution.

Professional qualification:

Tax Law, Tax Investigations Operations

Professional experience:

• Minimum of 10 years work experience in similar role with at least 3 years in management.

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Supervisor – Stakeholder Engagement at Kenya Revenue Authority (KRA)

The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya.

Job Purpose

The person will support the Assistant Manager, Stakeholder Engagement with coordinating relationships with various actors to resolve taxpayer concerns and maintain working relationships to enhance institutional trust in tax administration. S/he will coordinate KRA representation in stakeholder engagement events, knowledge management, communication and correspondence, stakeholder events, capacity building, networking, and general liaison work for the division. The person will also be responsible for development of the stakeholder engagement calendar and monitor its implementation.

Key performance areas

Advocacy

• Coordinate KRA representation in stakeholder events/meetings
• Prepare communications to stakeholders and respond to stakeholder enquiries
• Manage technical correspondence with stakeholders to ensure KRA responsiveness to concerns/queries
• Draft briefings for technical teams for meetings with stakeholders
• Coordinate finance and procurement processes for workshops, roundtables and other stakeholder events
• Maintain an accurate audit trail of all stakeholders’ engagements and all contact/activities are recorded on stakeholder database
• Develop KRA stakeholder engagement calendar and monitor its implementation
• Evaluate KRA stakeholder engagements through collection of stakeholder feedback to bolster institutional trust
• Coordinate capacity building for stakeholders on various tax related matters
• Coordinate publicity of stakeholder engagements
• Develop advocacy materials for dissemination to stakeholders

Organizational Management

• Support implementation of the Stakeholder Engagement Strategy
• Stand in for the Assistant Manager on request
• Any other request by line manager

Qualifications

• Bachelor’s degree in Political Science, Economics, Communication or a relevant field is required
• Minimum 3 years of relevant professional experience in stakeholder engagement
• Solid track record of managing institutional stakeholder relations, especially government agencies, private sector agencies, civil society, and interest groups.
• Demonstrable knowledge of communications/media in institutional settings.
• Digital communications talent, especially managing new media e.g. social media
• Demonstrated ability to manage multiple, simultaneous projects, to prioritize work and meet deadlines.
• Experience in knowledge management – gathering, organizing, refining, and disseminating
• Budgeting, reporting and IT skills
• Diplomacy and influencing skills
• Willingness to collaborate, innovate and ability to think systematically;
• Ability to interact and communicate with wide range of stakeholders both verbally and in writing in English.

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Customer Project Manager at Philips

At Philips, we strive to make the world healthier and more sustainable through innovation. Our goal is to improve the lives of 3 billion people a year by 2025. We will be the best place to work for people who share our passion. Together we will deliver superior value for our customers and shareholders.

In this role, you have the opportunity to

Coordinate, lead and motivate a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided Project Manager or point(s) of contact.

You are responsible for

• MATC solutions expert
• May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectation
• Partnering with the Account Manager and Business Manager to establish and communicate the delivery timeline for each order and work with end customers, as appropriate
• Confirming configuration and delivery address in customer’s purchase order/quote is in alignment with MP1; as well as, ensuring order integrity is maintained
• Ensure site readiness and adherence to project timeline. Identify and communicate project issues/risks
• Hosting meetings with the sales and service team to ensure project and order details are aligned and project updates are communicated
• Ensure all resources and order details are properly identified and aligned for flawless execution
• Scheduling all material with Philips Order Management / factories and third-party vendors, revises as needed
• Monitoring all deliveries (factory and third party) to ensure they are on schedule
• Ensure all material is delivered including back-orders
• Maintaining all delivery schedules, commentary, meeting documentation, and issues in Salesforce PSA Tool and PM Dashboard
• Working with Customer Service to schedule installation resources and third-party brokers to schedule removal of trade-in equipment
• Ensure all shipments from distribution center to site are done in a timely manner, and Field Service Engineer’s (FSEs) are notified and material is received and installed
• Managing order backlog to meet revenue targets and minimize inventory
• Determining sign-off needs and obtain required project sign-off documentation to support invoicing and revenue recognition
• Other duties as assigned

You are a part of

Reporting to the Director, Supply Chain Africa, you will be a member of the commercial team with a variety of both internal and external stakeholders.

To succeed in this role, you should have the following skills and experience

• Bachelor’s degree, required
• At least 3 years demonstrated Project Management experience
• PMP Certification – bonus, but not required
• Effectively manage multiple projects concurrently with varying complexities
• Working knowledge of networking, interfacing, and systems within a Healthcare Environment is preferred (i.e. Healthcare IT, EMR, Patient Monitoring).
• Influence engagement of project resources/stakeholders.
• Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization
• Able to make decisions using sound judgment, operate independently, and take initiative, pro-actively where possible
• Proven track record in building and maintaining customer relationships. Ability to diffuse tense situations
• Attention to detail, ability to multi-task and work in a fast-paced environment
• Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints.
• Willing to flex hours depending on the time zones supporting
• Advanced Proficiency in Microsoft office suite including Word, Excel, Outlook, PowerPoint, and Teams.
• Strong collaboration and listening skills; paired with clear and concise communication skills
• Strong interpersonal skills with the ability to interact professionally with customers, Philips management, peers, and non-team members
• Presentation skills and ability to speak in front of a medium-sized audience as well as facilitate a customer meeting
• Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills

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Accounting Assistant at Ando

Ando Foods is on a mission to create food brands for delivery only. We are creating the foundations of an idea – a premium experience, sustainable all round, and most importantly delicious restaurant quality delivery-only food that travels well.

ando is building the future of the F&B industry in Africa. Through our andoOS, we are setting up the infrastructure to scale world-class digital food brands across the continent starting with our own. Our first brand, Khan’s is one of the top rated restaurants in Kenya. We have over 2000+ 5 star reviews and growing. We are on track to grow across Sub Saharan Africa in the next 2 years.

The ideal candidate will be responsible for performing accounting and administrative duties. You will support our business growth and accounting department by processing invoices, transactions, expenses as well as updating our accounting database. This position will give you the opportunity to grow your accounting knowledge and experience.

Responsibilities

• Process invoices and daily transactions and expenses
• Perform administrative support functions
• Update and maintain accounting database with data entry and reports
• Handle monthly and quarterly reports
• Handle day-to-day accounting duties including Accounts Receivable, Accounts Payable, and payroll

Qualifications

• Bachelor’s Degree in Accounting or a related field of study
• 1-3 years’ of experience working in Accounting
• Strong written and verbal communication skills
• Highly detail-oriented

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Communication Specialist at World Agroforestry Centre (ICRAF)

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.

The Communications Specialist will actively communicate about key CIMMYT projects in Africa on a regular basis.

Job Description

• Work closely with the Communications Officer to provide communication and media support to prioritized special events/workshops/meetings and conferences.
• Work with scientists and partners to visit farmers and on-station trials to write impact stories.
• Write press releases, media invites and coordinate media visits to various events and field tours.
• Write content for the production of publications, including newsletters, scientific reports, etc.
• Support and coordinate photography and videography activities for field activities.
• Work and follow-up with vendors (local and HQ) to produce high quality print and audio-visual communication products.
• Prepare content for campaigns including messages, pictures, videos etc.
• Monitor and upload content in projects websites.
• Support new approaches to create and distribute multi-media content to the CIMMYT projects in the region.
• Any other duties assigned by the supervisor.

Requirements

• University degree in Journalism, Communications, or related discipline. Master’s degree a plus.
• Minimum of 3-5 years of experience in science communications, marketing, public relations, media campaigns, and/or nonprofit communications.
• Non-profit organization experience or demonstrated understanding of the non-profit and/or agricultural research for development environments.
• Excellent English writing, storytelling and editing skills
• Familiarity with agriculture, science, development or a related field,
• Experience with WordPress.
• Proficiency in use of social networking and new media tools.
• Familiarity with Adobe graphic design applications would be an advantage
• Good photography and videography skills are a plus.
• The selected candidate must exhibit the following competencies: Communication, Innovation and Creativity, Decision-Making, and Multi-Cultural Awareness/Sensitivity.

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Research Technician at World Agroforestry Centre (ICRAF)

The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.

Job Summary

Provide support for conducting maize disease screening trials for multiple must have diseases traits across various product profile in artificially inoculated screening sites and hotspot locations in Kenya and conduct seed health related activities (diagnosis at laboratory & documentation) for safe and clean seed movement in and out of Kenya.

Job Description

• Support the Maize Pathologist for SSA in planning and implementation of artificial inoculation disease screening trials for disease traits e.g., FER, GLS, TLB, MLN. This Support the Maize Pathologist for SSA in planning and implementation of artificial inoculation disease screening trials for disease traits e.g., FER, GLS, TLB, MLN. This includes seed preparation, trial design, field book generation, inoculum preparation, artificial inoculations, trial agronomical management, data recording and data analysis.
• Work in close supervision with other technicians (NARS & CIMMYT) in trial monitoring and to ensure high standards of Phyto sanitation in all the screening site during disease screening are maintained.
• Support site technician for MLN field screening trials, including seed preparation, planting, agronomic management, and data collection from field trials, as required.
•  Support disease diagnosis and disease sample collection during disease survey and assist Maize pathologist on disease survey and epidemiological studies as appropriately needed.
• Assist scientists in training partners on disease diagnosis and management.
• Execute seed health testing for the detection of maize-seed borne virus, bacteria, and fungi.
• Responsible for movement of clean, disease free seed into and out of Kenya (for both CIMMYT and other partners and comply with quarantine regulations.
• Coordinate with other breeding, DH & seed system colleagues for proper seed movement and exchange between sites in Kenya to prevent accidental introduction of Maize lethal necrosis (MLN).
• Comply with lab safety and Phyto sanitation requirement to ensure good laboratory practices (at ICRAF).
• Responsible for timely uploading the regulatory details in Ken trade online for smooth seed shipment and lab reagent import and export.
• Responsible for maintaining records of Lab (ICRAF) inventory for all consumables and chemicals, testing and shipping documents and reports.
• Assist maize pathologist in Implementation of established policies related to maize seed health and maize pathology at CIMMYT in Kenya.

Requirements

• MSC in plant sciences with 3-5 years’ work experience in trial management, data analysis and disease diagnosis.
• Computer literacy.
• Excellent communication skills.

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