Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for the Wananchi Group Staff.
Responsibilities
- Responsible for IT hardware & software Inventory Management
- Primary contact for all internal IT support queries
- Preparation for daily , weekly and monthly IT helpdesk reports
- Responsible for receiving service requests via telephone, email, and ticketing system.
- Responsible for diagnosing and resolving internal customer incidents, escalating cases where necessary.
- Carry Hardware preventative maintenance and repairs
- Competent in offering internal customers in-office help, on site and through remote-access software.
- Ensuring user satisfaction with IT services through effective communication
- Train users on basic computer procedures and Ms office products
Requirements
- The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
- The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
- Able to deal confidently with a wide range of people in difficult circumstances.
- Ability to diagnose & solve problems in an efficient manner.
- Ability to demonstrate experience of effective communication with customers via a range of different channels.
- Attention to detail.
- Possess a confident & professional manner with strong interpersonal skills.
- Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
- Good understanding of Microsoft Platforms.
- Good working knowledge of browser technologies.
Qualifications:
- Degree in IT related field
- 1 year experience
- Can work under high pressure environment
- Be honest,flexible,committed and fast learner
- Integrity and personal organization planning skills
- Valid certificate of good conduct
Key Performance Indicators
- Response time to helpdesk tickets
- Ticket closure
- Submission of daily/weekly/monthly reports
The post Wananchi Group Job Vacancy : IT Helpdesk Assistant appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Wananchi Group Job Vacancy : IT Helpdesk Assistant is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
