BBOXX
BBOXX is a UK-based company providing affordable, upgradeable solar solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 100,000 systems deployed so far, we have 450+ staff – working across 5 offices in the UK, China and East Africa – who are waking up every morning to work with BBOXX to electrify 20M people by 2020.
1. Portfolio Manager
- Achieve targets for utilization rates, default and repossession rates, and customer service quality and costs
- Analyze key portfolio metrics (i.e. utilization rate, default rates): report on portfolio health, identify possible root causes of problems, and propose solutions
- Oversee collections and repossessions processes to get clients back on track when they stop paying for/using BBOXX, and recover assets from inactive/defaulted clients, while minimizing the costs of these activities
- Champion portfolio quality throughout the organization: act as “voice of the portfolio” to counterbalance the propensity to focus too much on sales, and ensure retail staff are taking adequate care to maintain portfolio quality
- Develop and implement initiatives to improve portfolio quality—for example, running campaigns during harvest seasons to encourage bulk electricity purchases
- Ensure a seamless payments experience: prevent payments system downtime and respond to problems as quickly as possible, manage relationships with HQ and local payments providers to ensure that it’s easy to pay, and educate customers on how to pay
- Balance cost and quality in customer service: create a customer service experience across multiple channels (Call Centre, Shops, Self-Service Apps, and more) that encourages long-term loyalty and growth with BBOXX, while also implementing initiatives to reduce cost-to-serve
- Support BBOXX HQ in implementing and/or piloting portfolio and customer service-related process improvements
Click here to Read Details & Apply
2. Logistics And Repair Manager
- Manage all shipments arriving in the country
- Manage all stocks moves and levels within the country
- Ensure the distribution centre is organised and working efficiently
- Provide oversight on technical repairs and refurbishment department
- Manage and coach repairs technicians and logistics officers
- Report to MD and department heads with KPIs
- Ensure weekly reports and documentation are achieved reliably
Description of tasks:
- Speaking with the China company to organise relevant shipping documents
- Liaising with the China company to ease our import process
- Working with the clearing agents to manage customs clearance
- Handle tax exemption requests
- Ensure efficient clearing process
- Monitor stock movements between warehouse and shops
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3. Retail Manager
- Ensuring each Retail Area Manager(RAM) meets their objective: sales, installation and repossession
- Creating plan with MD and Retail Area Managers to meet targets
- Implementing marketing and sales strategies using the Retail Area Managers
- Suggesting changes to implementation plans
- Creating expansion plan with Retail Area Managers
- Reporting on the performance of the retail network to MD and management team
Description of tasks
- Responsible for sales metrics across the country network of shops
- Supporting retail area managers in planning for their monthly/quarterly objectives
- Monitoring the performance of the country and change plan if necessary
- Monitoring the performance of the RAM against objectives
- Promoting the best agents, retail supervisors,… to keep motivating
Click here to Read Details & Apply
4. Marketing Manager
- Gathering costs for marketing strategy
- Rolling-out marketing strategy across the country
- Creating marketing material (incl. flyers, posters, radio)
- Creating shop design (incl. paint, logo, furniture.)
- Auditing shop design and implementing any corrections needed
Description of tasks:
- Preparing detailed plan to roll out marketing strategy
- Writing the necessary budget monthly
- Identifying key suppliers
- Building relationship with those suppliers
- Implementing plan for marketing strategy
- Creating through design thinking the material
Click here to Read Details & Apply
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The post Fresh Graduates Recruitment Ongoing at BBOXX in Kenya. Don’t Miss Out! is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
