Trending Jobs: 2021-08-15

Friday 20 August 2021

Manager Insurance Services at Kenya Airways

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

Job Purpose

Reported to the Head of Treasury and Corporate Finance, the ideal candidate will design and implement a cost-effective insurance program that enhances financial stability and business continuity to achieve profitability and design and direct claims handling policies and procedures that enhance customer satisfaction for service recovery and to obtain customer loyalty.

Key accountabilities/ Responsibilities:

Determine the level and range of insurance cover required in all Company locations to protect the Company’s asset base.
Develop selection and performance criteria for Insurance markets, insurers, brokers, lawyers, loss adjusters to enhance financial security and quality of service.
Monitor developments to ensure insurance program reflects actual status in terms of operational services, new routes, new equipment, and new legislation.
Identify and pursue options to minimize insurance costs to obtain coverage against risk at reasonable costs.
Direct review of policy wordings to ascertain that policy provisions deliver the required quality of cover.
Ensure conformity of claims handling policies and procedures to applicable international conventions, regional and domestic regulations to avoid exposure to litigation and penalties.
Direct and monitor standards observed in the handling of customers to enhance service recovery throughout the network.
Monitor insurance accounts and cost centre budget to ensure accurate reporting and achievement of the company’s cost control objectives.
Ensure claims against insurers and third parties are settled promptly and arrange for direct funding of costs by underwriters where possible to improve cash flow.
Directing scrutiny of contract terms provisions to identify and address risk exposure and ensure compliance with insurance contractual obligations therein.
Develop, supervise, and coach the assigned staff to enhance performance and build capacity.

Knowledge, Skills, and experience

Graduate qualification in Commerce (Insurance option).
10 Years’ experience in Insurance and claims. experience in Aviation Insurance is an added advantage.
Ability to work with a diverse group of people with a range of technical and business acumen.
Full ACII Qualification.
IATA Diploma in Aviation Law is an added advantage.
Knowledge of aviation insurance market.
Appreciation of the application of international aviation law.
Appreciation of civil court procedures.

Behavioural Competencies

Team player.
High degree of honesty and integrity.
Strategic thinking.
Results oriented.
Analytical thinking.
Strategic influencing.
Customer insight.
Personal Motivation.

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Regional Programme Operations Advisor at Save the Children

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children’s rights, provides relief and helps support children in developing countries

Job Summary

The Regional Programme Operations Advisor will support the regional operations team and country offices with strategic operations initiatives, leading the following processes with a regional lens: Risk Management Plan (RMP) reviews, Humanitarian Operations Control Reviews (OCR), Real Time Reviews (RTR), Global Assurance Audit and reviewing and supporting country offices analyze their Country Office Operating Models (COOM). This will include working with country offices in the management and execution of these operation control processes, providing guidance and capacity building as well as ensuring a high-quality final product is produced. The post holder will produce reports and analysis to support the Regional Operations department in improving risk management, control reviews and structural changes are managed and implemented in an optimal way across the region.

Furthermore, the Regional Programme Operations Advisor; will support the roll out of regional capacity building; training and mentoring initiatives that are coordinated through the regional office in liaison with all other functions in the Region. The post-holder will also work with country office Directors of Programme Operations and other associated staff in identifying and supporting (including direct training/mentoring) capacity building needs that will ensure quality and timely programming in Country Offices.

The post holder will report to the Regional Operations Director and will work closely with the regional operations team; as well as others in the regional office (including HR, Finance, M&E etc.) and country office humanitarian, operations and communications teams.

In order to be successful, you will bring/have:

Essential

At least 5 years demonstrable experience in role with similar responsibly for risk management, process improvement and change management.
A University Degree in a related field
Significant experience implementing Audit findings, change management and system improvements.
Able to manage a high workload and meet tight deadlines
Ability to work effectively to elicit information from a variety of stakeholders and to adapt this into concise materials in English to support and promote the work of Save the Children.
Excellent facilitation and team building skills.
Excellent and proven communicator able to communicate to a wide range of audiences.
Builds capacity with hands on practical approach and can demonstrate experience of training.
Resourcefulness, flexibility, good organisational skills and the ability to prioritise and to meet deadlines.
Good understanding of children’s issues, rights, development and humanitarian issues, and the ability to relate Save the Children’s work within this context.
Ability to work effectively with people from different nationalities, cultures, ethnic and religious groups across the region
Willingness and the personal circumstances to be able to travel regularly around the region (average of one week a month, sometimes more)
Competent IT skills and experience of using email and Internet

Desired

Experience of working for or with Save the Children, or a related rights or development organisation
Understanding of the development issues and/or work experience in East Africa region
Basic competence in one or more of the major languages in the region
Experience of operating multimedia equipment including digital cameras, video recording equipment, web cams, and voice recorders.
Experience of tailoring communication and advocacy messages for a variety of decision-makers and high-level audiences.

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Senior Manager, Managed Services – Visa Consulting & Analytics, Sub Saharan Africa (SSA) at Visa

Visa is a global payments technology company that connects consumers, businesses, banks and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Responsibilities

Visa Consulting and analytics, the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and economics consulting, with decades of experience in the payments industry.

As part of its consulting service line, VCA is looking to build out Managed Services which is a full cycle solution for the implementation of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle marketing campaigns and portfolio management execution. Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources and scale to enhance performance and increase profitability.

The Senior Manager, will lead the delivery of Managed Services offerings to our clients. This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, campaign capabilities, best practices and partnerships to enable personalized, relevant and engaging interactions.

Lead the implementation initiatives with important Visa clients and provide direction to the different tracks of the programme (e.g., programme management, stakeholder engagement, etc)
Coordination and active management of the client assuring the value delivered, meeting Visa’s high standards and to client’s satisfaction
Provide high level visibility and drive strategic initiatives for the programme, reporting progress into the relevant functions, maintaining governance and oversight
Coordination with the Visa Hub teams in terms of best practices and state-of-the-art transactional data analysis
Drive the Design, Plan, Execution and Engagement for a successful project execution with the client. This could mean defining & designing what the overall strategy will look like, building out the strategy requirements, live strategy implementation and conversion of card customers, as well as executing the post-conversion tracking and performance measurement
Project managing the delivery strategies of developed solutions with a true entrepreneurial spirit and ensure collaboration and overall integration between programme tracks. Managing the delivery of third party vendors
Understand our clients’ business objectives, needs, plans, etc. together with the Account Management Team
Identify opportunities and improvements to grow the business of our clients
Develop and propose appropriate project approaches and business solutions to the client
Provide Thought Leadership knowledge and projects regarding the future of payment and retail banking to our client
Leverage Visa’s innovation, product and data capabilities to further grow our clients’ business by working together with the VCA and product teams
Build and retain Visa Consulting relationships with our client
Generate ideas and opportunities for future engagements with the client
Support the overall go-to-market strategy for Managed Services

Key Competencies

Substantial experience in retail banking and/or payment card industry
Experience in end-to-end product implementations and/or marketing campaign executions
Solid understanding of delivery techniques, methodologies, and best practices. Hands-on experience with Waterfall and Agile frameworks (e.g., Scrum, Kanban) is beneficial
High intellectual capability evidenced by excellent analytical skills
Comprehensive knowledge of tools and the use of data insights for business growth in a digital and technology-driven environment
Excellent client relationship management skills (also on senior executive level and across all levels of an organization)
Excellent sales orientation, experience selling major projects/ideas to senior management
Fluent in English – both verbally and written
Excellent presentation and communication skills (written and verbal) including an ability to comprehend and convey technical information
High levels of integrity and business ethics
Willingness to maintain professional development

Qualifications

Specific Requirements

Minimum 7+ years of progressive experience, a combination of regional and global experience strongly desired.
Bachelor’s Degree in quantitative or business field
Willingness to travel

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Advocacy & Policy Intern, Fall 2021 at Physicians for Human Rights (PHR)

Physicians for Human Rights (PHR) takes pride in its strong internship program. Every semester, PHR is fortunate to host a group of academically successful and passionate students who represent the next generation of human rights advocates. Students joining the PHR intern team come from a wide range of academic backgrounds, including public health, international relations, nonprofit management, human rights, humanitarian studies, political science, medicine, and law, among others.

Internship Description

Physicians for Human Rights (PHR) is looking for a capable and enthusiastic intern wishing to gain direct experience in developing and implementing human rights advocacy campaigns and policy strategies. The advocacy intern will work closely with the PHR advocacy team in developing advocacy strategies, attending advocacy meetings, and monitoring current NGO partner and policymaker actions.

This internship is ideal for a student interested in a career in human rights or humanitarian advocacy or policy. You will be given exposure to a variety of PHR’s international and domestic advocacy and policy efforts on issues such as human rights in armed conflict, medical neutrality, international anti-torture initiatives, international justice, refugee and asylum protection, use of excessive force, and COVID-19 related advocacy.

The advocacy intern will attend departmental and staff meetings, as well as regular learning and social events with other interns and staff from PHR to round out the learning experience and complement PHR-provided career mentoring.

PHR internships are unpaid. Candidates may be able to arrange academic credit and should check with their individual academic institutions for requirements.

Duties and Responsibilities

Undertaking advocacy and policy research and analysis with a view to assisting with the development of advocacy and campaigns strategies
Monitoring relevant current events and advocacy opportunities at the global level and domestic level for internal discussion with PHFR staff
Assisting with the development of research, policy papers, blog posts, press releases, and internal memos regarding PHR’s research, investigations, and advocacy initiatives.
Contributing to the development of strategic partnerships to promote PHR’s advocacy priorities.
Assisting with general program and administrative work, including meeting preparations, background research, data entry, and internal reporting.

Qualifications and Experience

Current enrollment in an undergraduate or graduate program of study required; previous coursework in international development/relations, public policy, human rights, or related field preferred but not required.
Strong written and verbal communications skills required, including excellent editing skills.
Excellent research and analytical skills required.
Ability to work collaboratively and professionally with PHR staff and external partners
Demonstrated interest in and commitment to human rights
Mature judgment, strong integrity, and ability to maintain strict confidentiality required.
Strong organizational skills, attention to detail, and follow-through
Previous experiences with policy or advocacy, through coursework, volunteer, or professional experience at local, national, or international level strongly desirable.

Location and Hours

The intern will be based entirely due to PHR’s evaluation of coronavirus health risks.
We welcome applications from candidates located out of state.
Hours can be flexible to accommodate different types of schedules.
The internship will commence in September with at least a 10/12-week commitment

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Software / Prototype Developer at International Committee of the Red Cross (ICRC)

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries. The ICRC is funded mainly by voluntary donations from governments and from national Red Cross and Red Crescent Societies.

Job Summary

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organisation with the exclusively humanitarian mission to protect the lives and dignity of victims of war and internal violence and to provide them with assistance.

It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles.

The ICRC’s Regional Delegation in Nairobi co-ordinates the institution’s humanitarian activities in Kenya, Tanzania and Djibouti.

Overall Responsibility:

The incumbent will actively contribute to the overall goal of enabling building technology solutions that are user-centric and based on human-centered design.

Working collaboratively with a team of User Experience Designers (UX), Project Managers, platform owners and external actors, you will develop Web and Mobile applications, different levels of fidelity prototypes in support to project teams across the ICRC in enabling a human-centered design approach for both digital and non-digital projects.

Additionally, you will support ICT teams and field experts in identifying user needs, understanding business requirements, and ensuring collaboration over departments to build user-centric solutions to complex problems.

This is a Kenya National Position.

Tasks and Responsibilities

Develop and document Web and Mobile applications and prototypes, different levels of fidelity mock-ups for various types of products and services;
Crafting accessible, intuitive digital products and services by clearly understanding the business needs, the user needs and the technical feasibility;
Conduct simple business analysis, planning and coordinate the time and resources to meet deadlines;
Support a UX approach for the various types of projects, integrated with the business analysis approach & change management strategy;
Participate in the design process as a consultant on possibilities, takes the design that is created by the UX
Designer as an input, understand it, know enough to appreciate it, work through the constraints and execute the design vision into engineered reality;
Support design thinking workshops, interviews and other collection methods such as surveys;
Ensure a good understanding of the users and their context of use: identify the personas, their needs, motivations, preferences and working conditions;
Gather partner requirements using techniques to break down barriers, communicate better and generate new insights;
Plan and lead user research with methodologies including user tests, in-depth interviews, focus groups, ethnographic field studies and surveys;
Apply the insights from user testing to make concrete product and feature decisions with the team;
Support the design of digital products and services with the right mix of human-centered design processes and tools;
Maintain a regular link with various internal and external partners: local software suppliers, ICT Project Managers, various ICT teams and Platforms owners (Web & Mob);
Deliverables include: Planning, creation, development and testing of various fidelity level of prototypes to support ideation workshops and design sprints, qualitative design research and documentation, market research and benchmarking of other products/services, competitive analysis report, Personas, user journeys & user flows, sitemap & Information architecture (sometimes hand in hand with BA), UX Wireframes and low fidelity mock-ups, Interactive, low/high fidelity prototypes to test with users.

Minimum Requirements and Competencies

Bachelor’s degree in software engineering, Computer Science or professional Diploma in software development, digital design/visual communication, computer interactions;
8 -10 years’ experience working as a Software engineer or UI Developer;
Proven Mobile and Web know-how (HTML, CSS, JS, etc);
Knowledge of Software Design (Client-Server Architecture, API, etc);
Knowledge and experience in Low Code platforms (Out systems, PowerApps, etc) is a plus;
Demonstrable experience in translating creative software design concepts and ideas into reality using front end technology;
Specialist in understanding the user interface design solution both in its practical intent and creative vision and convert it into engineered software’s;
Experience with user research methodologies;
Experience with agile project methodologies;
Experience running design sprints and design thinking workshops;
Confirmed expertise in creating low and high-fidelity prototypes as well as designs for development handover;
Knowledgeable in creating UX work for partners and teams with different hierarchies;
Proven expertise in performing usability testing sessions and using the insights to make product decisions;
Agile certification, project management, or business analysis certification is a plus;
Validated experience working with global teams in a large organization or on global products;
Certificate of good conduct.

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Senior User Experience Designer at International Committee of the Red Cross (ICRC)

Job Summary

It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles.

The ICRC’s Regional Delegation in Nairobi co-ordinates the institution’s humanitarian activities in Kenya, Tanzania and Djibouti.

Overall Responsibility:

The User Experience Designer is responsible to support project teams across the ICRC in enabling a human-centered design approach for both digital and non-digital projects.

Support ICT teams and field professionals in identifying user needs, understanding business requirements, and ensuring teamwork over departments to build user-centric solutions to complex problems.

S/he will lead teams and projects through the discovery, define, design, and deliver phases in the design process and support them from ideation, over prototyping, and testing until the implementation phase. This is a Kenya National Position.

Tasks and Responsibilities

Defining a User Experience approach for the various types of projects, integrated with the business analysis approach & change management strategy;
Planning and leading workshops, interviews and other collection methods such as surveys;
Ensuring a good understanding of the users and their context of use: identify the personas, their needs, motivations, preferences and working conditions;
Gathering stakeholder requirements using techniques to break down barriers, communicate better and generate new insights;
Planning and leading user research with methodologies including user tests, in-depth interviews, focus groups, ethnographic field studies and surveys;
Facilitating ideation workshops with cross-disciplinary teams to translate research findings into product visions and design strategies;
Applying the insights from user testing to make concrete product and feature decisions with the team;
Creating low fidelity mock-ups for different types of products and services;
Supporting the design of digital products and services with the right mix of human-centered design processes and tools;
Crafting accessible, intuitive digital products and services by clearly understanding the business needs, the user needs and the technical feasibility;
Deliverables include: facilitation of ideation workshops and design sprints, qualitative design research and documentation, market research and benchmarking of other products/services, competitive analysis report, Personas, user journeys & user flows, sitemap & Information architecture (sometimes hand in hand with BA), UX Wireframes and low fidelity mockups, Interactive, low fidelity prototypes to test with users (digital & analogue), Documentation of user insights for product decisions, Usage analytics reports.

Minimum Requirements and Competencies

University degree in multimedia, graphic design or communication, Computer Science) or professional diploma in digital design/visual communication, human factors, computer interaction, behavioural psychology;
Certification in Design, User Experience Design or similar;
8 -10 years professional experience in the field of Design, including 5-7 in UX Design role;
Experience in facilitating high-level interactive workshops;
Experience with user research and agile project methodologies;
Experience running design sprints and design thinking workshops;
Experience in creating low and high-fidelity prototypes;
Experience with creating product/service strategies and product visions;
Experience performing usability testing sessions and using the insights to make product decisions;
Experience building and scaling a design system from scratch;
Agile certification, project management, or business analysis certification is a plus;
Proven experience working with global teams in a large organization or on global products;
Certificate of good conduct.

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Study Quality Assurance & Quality Control (QA/QC) Officer at HJF Medical Research International

HJFMRI was organized as a nonprofit corporation to be operated exclusively for charitable, educational and scientific purposes. HJFMRI offers international support for programs advancing medical research and providing care, treatment and education. HJFMRI’s services include program administration, managing and conducting research trials and providing infrastructure development. Since 2001, HJFMRI has developed relationships, infrastructures and expertise to help clinicians and researchers accomplish their scientific goals wherever they may work. HJFMRI works in a range of countries, with a variety of domestic and international programs dedicated to improving health and advancing medical knowledge.

Supervisor: Study Coordinator

Job Summary

The Study QA/QC Officer coordinates quality assurance and quality control measures in protocol implementation; ensuring adherence to protocol requirements, Standard Operating Procedures (SOPs) and Good Clinical Practice (GCP) principles.

Duties and Responsibilities:

Provide guidance to the study teams as regards protocol implementation.
Have in-depth understanding of the protocols and SOPs and ensuring the protocols and
SOPs are followed by conducting audits
Participate in the maintenance of GCP auditing systems including quality planning, process improvement, SOP development, and tracking and trending audit findings.
Review the regulatory folder periodically.
Performing timely quality check on the informed consent forms, case report forms, specimen collection and other study documents
Conducting source data verification. to verify accuracy and consistency of data between
the CRFs and source documents to ensure adequate and complete data collection.
Review and correction of Source Documents (SD) and Case Report Forms (CRF) before data entry.
Compile and present daily, weekly, monthly, quarterly and annual Quality Assurance Areports as may be applicable.
Review Data Management communications and resolve discrepancies and respond to data queries.
Coordinate Quality Assurance review of clinical study reports.
Keep study staff informed of changes in clinical research guidelines and regulations and directives.
Assist with site preparations for visits by external monitors and auditors where necessary
Assist the Study Coordinator in the conduct of research to ensure compliance with the approved protocols.
Actively reviewing the various components of the research process to assess adherence to the protocol, policies, and to determine the accuracy of research records.
Comprehensive comparison of all components of documentation, such as the protocol, source documents, and Case Repot Forms (CRFs) to assess compliance, agreement, and validity/accuracy.
Providing internal audits of study staff which include the accuracy and completeness of the source documents and CRFs in accordance with the requirements of the protocol.
Develop, direct and coordinate a Quality Assurance/ Quality Control (QAQC) program for all the study sites
Ensure patient confidentiality by ensuring patient CRFs are well handled and stored.
Respond to study queries within the timelines stipulated by the protocol and SOPs
Support field staff in establishment of work priorities related to data, schedules and goals.
Training staff on Research Ethics and Good Clinical Practice (GCP)
Perform other duties as may be assigned.

Required Qualifications and Experience:

Diploma/Bachelor’s Degree in Nursing, or Clinical Medicine and Surgery
Registration by the relevant professional body- Nursing Council or Clinical Officers’ Council of Kenya.
Experience in Clinical Research and HIV related care and support.
Training in Research Ethics, including Human Subjects Protection and Quality Assurance /Quality Control
Experience in Research Quality Assurance /Quality Control would be preferred.

Skills & Competencies:

Effective oral and written communication skills
Basic computer application skills.
An understanding of principles of Good Clinical Practice (GCP)
Excellent interpersonal and organizational skills
Meticulous and with high degree of keenness; attention to detail and systematic approach to work.
Ability to prioritize on competing workloads and even work for long hours.
Proven leadership skills, assertiveness, and ability to take initiative

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Financial Analyst at HJF Medical Research International

Reports to: Accounting and Grants Manager

Job Summary

This position is responsible for tracking HJMRI-Kenya/Kericho’s financial performance against plans, developing budgets, analyzing program’s performance, and creating financial forecasts. The incumbent will be assisting the Accounting and Grants manager to make tactical and strategic decisions by providing periodic reports and other key input; senior level guidance and direction in all phases of financial management services at HJFMRI-KE. This includes budget preparation, formulation, financial analysis, presentation, and reporting. The FA consolidates budget data and provides a viable overview of the financial situation to both the HJFMRI-KE programs and its partners. FA provides financial advice to managers to enhance program planning and effective decision-making. Additionally, s/he will seek to implement financial guidelines and processes with respect to the requirements from the US Government, HJFMRI-KE and HJFMRI-HQ.

Duties and Responsibilities

Broad Duties and Responsibilities
1. Report on Program’s financial performance on both routing and ad-hoc basis
2. Assist Accounting Manager to perform Program’s financial forecasting and reporting
3. Analyze Program’s financial data for operational metrics tracking and decision support
4. Timely coordination of monthly wire forecast and sharing with Head of Admin and Operations for review
5. Provide analysis of trends and forecasts and recommends action for optimization
Budget Preparation/Formulation
1. Establish and maintain an annual budgeting calendar including a cycle of budgetary reviews
2. Guide Program and Operational Managers, in budget preparation, submission and fiscal allocation
3. Coordinate the dissemination of approved budgets and explain issues as requested
4. Ensure all approved budgets are entered into QuickBooks on-time, and pulls reports from the same
5. Produce monthly forecast for HJMRI-KE and shares with Head of Admin and Operations for guidance
6. Liaise with the contract and grants, and outreach teams to establish partner budgets
Budget Process Review
1. Ensure all HJFMRI-KE budgets are reviewed in respect to accuracy, completeness and sponsor compliance
2. Monitor budget performance and inform the Head of Admin and Operations on potential challenging areas
3. Supervise the review of all budget templates for accuracy
4. Under the guidance of Head of Administration and Operations, ensure that budget adjustments are made as needed
Reporting
1. Ensure the creation of a consolidated budget versions for management review and approval.
2. Assist Head of Administration and Operations with recommendations to be presented to management for guidance
3. Under the guidance of Head of Administration and Operations produce summarized results of budget analysis
4. Produce the monthly budget vs actual ( BVA) report for review and guidance by Head of Admin and Operations
5. Assist Accounting Manager to produce budget forecasts
Capacity Building and Systems Development
1. Develop user-friendly, useful and insightful financial tools and reports for HJFMRI-KE team
2. Assist the Head of Admin and Operations to provide training and support to HJFMRI-KE team
3. Backstop in the area of financial systems and budget analysis.
4. Assist in implementing best practices regarding financial management and budgeting.
Additional Duties
1. Contribute to team-wide communications and planning;
2. Participate in staff events and meetings;
3. Undertake other project-based work when requested by the supervisor

Required Qualifications, Experience and Skills

A Bachelor’s degree with five years of prior Budget Analyst experience or Master’s degree in either finance, economics or statistics
3 to 5+ years of working experience with PEPFAR and/or United States Government (USG) funded projects with annual budgets of 10+ million dollars
Strong quantitative and analytical competency including using Excel formulas and functions
Strong interpersonal skills, including written and oral communication skills in English
Excellent analytical, decision-making, and problem-solving skills
Highly ethical and professional
Comfort dealing with ambiguity and the ability to work independently
Strong presentation skills, be comfortable when interacting with wider audience
Interest in detailed work with complex budget and financial information.

Terms of Employment: 1-year renewable contract. The first three months will be probation period.

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Graduate Internship at Aquantuo

We bring the world to your doorstep by providing customized end-to-end air freight and sea freight services from the US, UK, Canada and China to Ghana and Kenya and from Ghana to US for individuals, small and large businesses at a fraction of the cost you pay to the competition.

An infant logistics company that provides customized freight services for individuals, small and large businesses. We are redefining logistics, by revolutionizing the way international shopping, shipping, fulfillment and deliveries are done. We are looking for an intern ready to be part of an international, dynamic and driven team that has set their aspirations high and work hard.

KEY RESPONSIBILITIES

Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
Assist with social media development and coordinate consistent posting on social networks.
Excellent customer service and professionally interact with customers in person and over the phone.
Work a couple of hours every weekend and after hours to ensure that Social Media messages are responded to.
Work with sales/marking staff to convert prospects into actual and satisfied users.
Ensure real time status tracking updates of all client requests are updated in the company’s system.
Create tickets for all issues and track them until resolution.
Ensure accurate sorting and delivery of all items before expected delivery date.
Ensure all items in pending status are followed up on within a few hours from when they are created.
Provide timely updates to members on delayed shipments.
Walk users remotely over the phone through issues encountered with our platform (website and apps).
Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.
Complete daily checklist in a timely manner before noon each working day.
Other roles as assigned by management.
Work with other teams and management to achieve company goal of ensuring payments are made through payment processor.
Where necessary, work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.

REQUIREMENTS

Must be a graduate.
Good customer experience.
Excellent written and verbal communication skills.
Superb interpersonal skills, including the ability to quickly build rapport with customers.
Strong software skills (Excel, Word, PowerPoint; Keynote, Pages).
Able to work in fast paced environments with little supervision and perform tasks to completion.
Ability to quickly learn new programs.
Integrity, enthusiasm and passion for continuous learning and development.
Strong analytic and problem-solving skills.

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Payroll Assistant at Human Capital Synergies Africa Ltd

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two Directors, Ms. Veronica Anam and Ms Njoki Mwihia jointly hold over 40 years of combined experience working in the United States and various African countries. Their joint experiences encompass a range of human resources facets as well as general administration and communications. HCS Africa’s primary target market includes small and medium entrepreneurs and non-governmental organizations spanning the African continent. Its secondary target markets comprise large organizations, government departments, parastatals and multinationals that we service jointly through our local, regional and global strategic preferred partners and alliances.

Our Client, a Microfinance Institution seeks to recruit a Payroll Assistant. The job holder will be responsible for the Employee Relations as well as the administration of the Bank’s Compensation and Benefits encompassing the implementation of the total reward strategy of the Bank in line with industry standards and world-wide best practice.

Reports to: Head of Talent & Organization Development

Key Responsibilities:

To arrange the payment of staff salaries through the payroll system. This will involve the collation and input of all relevant information for the monthly payroll (including new starters, leavers, benefits, contract changes e.t.c.
Effectively maintain the all confidential employment documentation for access and retrieval. Develop and maintain appropriate statistical data regarding staff records and information flow, retrieval and dissemination to Management.
Ensure effective information management of the HRMIS especially as far as data input & data generation is concerned including Payroll for all staff, insertions any changes relating to staff benefits
Liaise with relevant external bodies on check off payments and remittances tostatutory bodies following payroll.
Develop and maintain effective recording and management of general staff information with specific reference to medical benefits and leave administration.
Prepare and maintain time and attendance reports.
Provide relevant reports and analysis using the HRMIS and other relevant tools of the following:
1. Employment and Salary Administration
2. New staff on recruitment and appointment
3. NSSF, NHIF and other relevant statutory data
Staff Statistics and Statutory returns·
Ensure compliance with internal audit standards and risk standards. Work corrections brought out in previous risk and audit findings.
In consultation with the Head of Talent & Organization Development, review and update the organization structure with relevant roles and match this with the total staff count as per the payroll numbers monthly.
Maintain a monthly return of established positions on the structure against vacant positions every month to ensure that Management is fully informed of vacancies and remedial action can be taken appropriately.
By using the HRMIS and in conjunction with other T &OD staff, coordinate staff recruitment and placement for newly recruited staff members.
Providing all newly recruited staff with their role profiles using the HRMIS, and liaise with Heads of Functions for the periodic review and update of the same.
By use of the HRMIS ensure that the confirmation process for all staff serving probation period and where confirmation is recommended, ensure timely confirmation, extension of probation or exit.
Carry out HR Services ensuring that the standards set out in the HR SLAs are adhered to.
Consultations with, and resolve outstanding issues on matters affecting the operations of the department with other Team Members in T&OD responsible for other functional areas of the department.

Role Competencies

Excellent communication skills and interpersonal sensitivity
Good business acumen at an operational level; and Specialist knowledge and skills.

Knowledge, Skills, Qualifications and Experience.

3 years’ experience in a busy HR Department in a supporting capacity.
Bachelor’s degree in HR or specialization in HR
Diploma/Higher Diploma in Human Resource management
CPA(K) holder is an added advantage

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Recoveries Manager at Co-operative Bank of Kenya

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank’s Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Stock Exchange (NSE)

Our client, a leading Nairobi based Deposit-Taking Sacco with over 20,000 members is seeking for a qualified, experienced and highly motivated individual to fill the position below.

JOB PURPOSE

The overall purpose of the job is to oversee the operations of the loan recovery section and ensure policies are adhered to with an aim of improving SACCO’s liquidity and PAR.

RESPONSIBILITIES

Performance Management of direct staff
Compliance
Quality leadership
Business growth
Customer satisfaction

MAIN ACTIVITIES

Implement performance management for direct reports.
Manage Non-performing Loan accounts and discuss with customers on credit solutions as per the Collections and Recovery Process, and credit policy to reduce the loan.
Ensure that documentations relative to the debts are up-to-date (Security documents, property valuation reports).
Ensure legal recovery is done within a reasonable timeframe as defined in the Credit policy or Strategy manual.
Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the Recovery team members.
Adopt proper records management principle as defined by the organization in terms of upkeep and filing of documentation.
Actively participate in various credit committees and ensure execution of agreed actions.
Provide management on regular basis trend analysis of the portfolio and recommend credit measures to be applied.
Drive the team relentlessly to deliver as per agreed business objective and beyond.
Ensure proper cost management in the department so as to decrease the cost to recovery.
Act as Mentor and Coach to junior staff to improve their performance.
Assess training needs of staff in your department.
Keep abreast with latest changes within the Recovery process, Credit environment and changes within banking regulations.

MINIMUM QUALIFICATION & SKILLS

A Bachelor’s degree in Finance, Accounting, Banking or Credit.
Master’s degree is an added advantage.
A professional accounting qualification; CPA (K)/ACCA/ACA/CFA and a member in good standing with ICPAK or relevant professional body.
At least 3 years’ experience in portfolio management.
Knowledge and experience of working with accounting packages.
Has satisfactorily served in a comparable position with similar responsibilities.
Possess Leadership qualities.

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Security Supervisor (Nairobi) at L’OrÃ©al

The world leader in beauty, L’OrÃ©al is present in 140 countries on five continents. Our 35 international brands include Kiehl’s, LancÃ´me, Giorgio Armani Beauty, Yves Saint Laurent BeautÃ©, Ralph Lauren, Clarisonic, Maybelline New York, Essie, KÃ©rastase, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’OrÃ©al Paris, and more. For more than a century, L’OrÃ©al has devoted itself solely to one business: beauty. The group’s mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. If you are ready to take charge of your career and join us on our quest for the next billion consumers, then please follow L’OrÃ©al for regular updates and an inside look at our beauty business.

This role reports to the Security Manager.

Your Challenge

As the security supervisor, you will support the Security and Safety functions with key focus on:

implement proactive security awareness programs or processes to protect life, corporate assets and ensure business continuity
Be responsible for coordination of immediate incident response, escalation, and immediate reporting.
Manage operational activities and performance standards of 3rd Party Security contractors and adherence/compliance with agreed SLA’s.
Support on Travel Security management across Business and Ensure safety and security of employees whilst on Company premises and during travel within East Africa
Ensure implementation of Security Policies Standards and procedures and periodically revise procedure in line with dynamic security threat environment.
Support crisis management team.
Ensure Security induction and briefing of all new joiner’s international staff/visitors and contractors.
Provide coordination and support for all Market trade visits, Events, and Functions as may be required from time to time.
Periodically review and audit Security architecture as well as Internal Controls risk commensurate to ensure they are cost effective and aligned to management objectives.
Develops synergy with other functions for alignment and integration with the business at all levels to enable business excellence.
Support various investigations on reported breaches and security incidents.
Your challenge is to help drive and maintain high standards of efficiency and process excellence in supervising the above responsibility areas

Your qualification

Bachelor’s degree from a reputable university in social sciences, security management or criminology.
At least 5 years’ experience in corporate environment handling similar function preferably in a FMCG set up.
Thorough knowledge of local substantive and procedural laws relevant to areas of responsibility.
Working knowledge of MS office, excel and outlook

Your competencies.

Strong written and verbal communication skills
Demonstrate ability to take initiatives, successfully handle and prioritize multiple competing assignments, and optimally manage deadlines
Outstanding organizational skills
Basic skills on investigation and intelligence gathering
Knowledge on conducting site risk assessment
Skills on CCTV surveillance
Understanding of crisis management
Skills on compiling incident reports
Skills in manned guarding supervision.
Experience in emergency response planning
Committed, flexible and reliable.
Understanding of IT systems for access control, site patrolling, and other standard security duties
Valid Driving License

N/B: All applicants must be legally eligible to work in Kenya

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Senior Relationship Officer (Agribusiness) at Caritas MFB

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financial solutions to micro and small enterprises (MSEs) and to vulnerable groups that are mostly unbanked and underbanked.An in-depth knowledge of agricultural and horticultural production systems and ability to build superior relationships within the rural community.

The Job Role details

Working with farmers and key value chain players to create appropriate and scalable financial solutions.
Offering excellent customer service when executing tasks.
Building personal relationships with all key stakeholders and ensure their needs are met.
Participate in formulation of competitive value propositions, strategies and actions.
Drive growth of customer base.
Drive growth of deposit base.
Ensure growth of diversified and quality loan book.
Promote uptake and usage of all bank services and channels.
Participate actively in identification of attractive market opportunities.
Work with the teams to identify and mitigate all risks affecting the sector.
Source and ensure smooth management of partnership.
Drive team performance through proactive engagement and support.

Requirements

Bachelor’s degree in Agribusiness, Economics, or related field.
Professional qualifications such as CPA or Credit Management.
Thorough knowledge of Agribusiness banking products and policies.
6 years banking experience.
Excellent communication skills.
Resilient, Confident and self-motivated.

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Advocacy & Policy Intern, Fall 2021 at Physicians for Human Rights (PHR)

Internship Description

PHR internships are unpaid. Candidates may be able to arrange academic credit and should check with their individual academic institutions for requirements.

Duties and Responsibilities

Undertaking advocacy and policy research and analysis with a view to assisting with the development of advocacy and campaigns strategies
Monitoring relevant current events and advocacy opportunities at the global level and domestic level for internal discussion with PHFR staff
Assisting with the development of research, policy papers, blog posts, press releases, and internal memos regarding PHR’s research, investigations, and advocacy initiatives.
Contributing to the development of strategic partnerships to promote PHR’s advocacy priorities.
Assisting with general program and administrative work, including meeting preparations, background research, data entry, and internal reporting.

Qualifications and Experience

Current enrollment in an undergraduate or graduate program of study required; previous coursework in international development/relations, public policy, human rights, or related field preferred but not required.
Strong written and verbal communications skills required, including excellent editing skills.
Excellent research and analytical skills required.
Ability to work collaboratively and professionally with PHR staff and external partners
Demonstrated interest in and commitment to human rights
Mature judgment, strong integrity, and ability to maintain strict confidentiality required.
Strong organizational skills, attention to detail, and follow-through
Previous experiences with policy or advocacy, through coursework, volunteer, or professional experience at local, national, or international level strongly desirable.

Location and Hours

The intern will be based entirely due to PHR’s evaluation of coronavirus health risks.
We welcome applications from candidates located out of state.
Hours can be flexible to accommodate different types of schedules.
The internship will commence in September with at least a 10/12-week commitment

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Software / Prototype Developer at International Committee of the Red Cross (ICRC)

Job Summary

It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles.

The ICRC’s Regional Delegation in Nairobi co-ordinates the institution’s humanitarian activities in Kenya, Tanzania and Djibouti.

Overall Responsibility:

The incumbent will actively contribute to the overall goal of enabling building technology solutions that are user-centric and based on human-centered design.

This is a Kenya National Position.

Tasks and Responsibilities

Develop and document Web and Mobile applications and prototypes, different levels of fidelity mock-ups for various types of products and services;
Crafting accessible, intuitive digital products and services by clearly understanding the business needs, the user needs and the technical feasibility;
Conduct simple business analysis, planning and coordinate the time and resources to meet deadlines;
Support a UX approach for the various types of projects, integrated with the business analysis approach & change management strategy;
Participate in the design process as a consultant on possibilities, takes the design that is created by the UX
Designer as an input, understand it, know enough to appreciate it, work through the constraints and execute the design vision into engineered reality;
Support design thinking workshops, interviews and other collection methods such as surveys;
Ensure a good understanding of the users and their context of use: identify the personas, their needs, motivations, preferences and working conditions;
Gather partner requirements using techniques to break down barriers, communicate better and generate new insights;
Plan and lead user research with methodologies including user tests, in-depth interviews, focus groups, ethnographic field studies and surveys;
Apply the insights from user testing to make concrete product and feature decisions with the team;
Support the design of digital products and services with the right mix of human-centered design processes and tools;
Maintain a regular link with various internal and external partners: local software suppliers, ICT Project Managers, various ICT teams and Platforms owners (Web & Mob);
Deliverables include: Planning, creation, development and testing of various fidelity level of prototypes to support ideation workshops and design sprints, qualitative design research and documentation, market research and benchmarking of other products/services, competitive analysis report, Personas, user journeys & user flows, sitemap & Information architecture (sometimes hand in hand with BA), UX Wireframes and low fidelity mock-ups, Interactive, low/high fidelity prototypes to test with users.

Minimum Requirements and Competencies

Bachelor’s degree in software engineering, Computer Science or professional Diploma in software development, digital design/visual communication, computer interactions;
8 -10 years’ experience working as a Software engineer or UI Developer;
Proven Mobile and Web know-how (HTML, CSS, JS, etc);
Knowledge of Software Design (Client-Server Architecture, API, etc);
Knowledge and experience in Low Code platforms (Out systems, PowerApps, etc) is a plus;
Demonstrable experience in translating creative software design concepts and ideas into reality using front end technology;
Specialist in understanding the user interface design solution both in its practical intent and creative vision and convert it into engineered software’s;
Experience with user research methodologies;
Experience with agile project methodologies;
Experience running design sprints and design thinking workshops;
Confirmed expertise in creating low and high-fidelity prototypes as well as designs for development handover;
Knowledgeable in creating UX work for partners and teams with different hierarchies;
Proven expertise in performing usability testing sessions and using the insights to make product decisions;
Agile certification, project management, or business analysis certification is a plus;
Validated experience working with global teams in a large organization or on global products;
Certificate of good conduct.

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Senior User Experience Designer at International Committee of the Red Cross (ICRC)

Job Summary

It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles.

The ICRC’s Regional Delegation in Nairobi co-ordinates the institution’s humanitarian activities in Kenya, Tanzania and Djibouti.

Overall Responsibility:

The User Experience Designer is responsible to support project teams across the ICRC in enabling a human-centered design approach for both digital and non-digital projects.

Support ICT teams and field professionals in identifying user needs, understanding business requirements, and ensuring teamwork over departments to build user-centric solutions to complex problems.

Tasks and Responsibilities

Defining a User Experience approach for the various types of projects, integrated with the business analysis approach & change management strategy;
Planning and leading workshops, interviews and other collection methods such as surveys;
Ensuring a good understanding of the users and their context of use: identify the personas, their needs, motivations, preferences and working conditions;
Gathering stakeholder requirements using techniques to break down barriers, communicate better and generate new insights;
Planning and leading user research with methodologies including user tests, in-depth interviews, focus groups, ethnographic field studies and surveys;
Facilitating ideation workshops with cross-disciplinary teams to translate research findings into product visions and design strategies;
Applying the insights from user testing to make concrete product and feature decisions with the team;
Creating low fidelity mock-ups for different types of products and services;
Supporting the design of digital products and services with the right mix of human-centered design processes and tools;
Crafting accessible, intuitive digital products and services by clearly understanding the business needs, the user needs and the technical feasibility;
Deliverables include: facilitation of ideation workshops and design sprints, qualitative design research and documentation, market research and benchmarking of other products/services, competitive analysis report, Personas, user journeys & user flows, sitemap & Information architecture (sometimes hand in hand with BA), UX Wireframes and low fidelity mockups, Interactive, low fidelity prototypes to test with users (digital & analogue), Documentation of user insights for product decisions, Usage analytics reports.

Minimum Requirements and Competencies

University degree in multimedia, graphic design or communication, Computer Science) or professional diploma in digital design/visual communication, human factors, computer interaction, behavioural psychology;
Certification in Design, User Experience Design or similar;
8 -10 years professional experience in the field of Design, including 5-7 in UX Design role;
Experience in facilitating high-level interactive workshops;
Experience with user research and agile project methodologies;
Experience running design sprints and design thinking workshops;
Experience in creating low and high-fidelity prototypes;
Experience with creating product/service strategies and product visions;
Experience performing usability testing sessions and using the insights to make product decisions;
Experience building and scaling a design system from scratch;
Agile certification, project management, or business analysis certification is a plus;
Proven experience working with global teams in a large organization or on global products;
Certificate of good conduct.

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Study Quality Assurance & Quality Control (QA/QC) Officer at HJF Medical Research International

Supervisor: Study Coordinator

Job Summary

Duties and Responsibilities:

Provide guidance to the study teams as regards protocol implementation.
Have in-depth understanding of the protocols and SOPs and ensuring the protocols and
SOPs are followed by conducting audits
Participate in the maintenance of GCP auditing systems including quality planning, process improvement, SOP development, and tracking and trending audit findings.
Review the regulatory folder periodically.
Performing timely quality check on the informed consent forms, case report forms, specimen collection and other study documents
Conducting source data verification. to verify accuracy and consistency of data between
the CRFs and source documents to ensure adequate and complete data collection.
Review and correction of Source Documents (SD) and Case Report Forms (CRF) before data entry.
Compile and present daily, weekly, monthly, quarterly and annual Quality Assurance Areports as may be applicable.
Review Data Management communications and resolve discrepancies and respond to data queries.
Coordinate Quality Assurance review of clinical study reports.
Keep study staff informed of changes in clinical research guidelines and regulations and directives.
Assist with site preparations for visits by external monitors and auditors where necessary
Assist the Study Coordinator in the conduct of research to ensure compliance with the approved protocols.
Actively reviewing the various components of the research process to assess adherence to the protocol, policies, and to determine the accuracy of research records.
Comprehensive comparison of all components of documentation, such as the protocol, source documents, and Case Repot Forms (CRFs) to assess compliance, agreement, and validity/accuracy.
Providing internal audits of study staff which include the accuracy and completeness of the source documents and CRFs in accordance with the requirements of the protocol.
Develop, direct and coordinate a Quality Assurance/ Quality Control (QAQC) program for all the study sites
Ensure patient confidentiality by ensuring patient CRFs are well handled and stored.
Respond to study queries within the timelines stipulated by the protocol and SOPs
Support field staff in establishment of work priorities related to data, schedules and goals.
Training staff on Research Ethics and Good Clinical Practice (GCP)
Perform other duties as may be assigned.

Required Qualifications and Experience:

Diploma/Bachelor’s Degree in Nursing, or Clinical Medicine and Surgery
Registration by the relevant professional body- Nursing Council or Clinical Officers’ Council of Kenya.
Experience in Clinical Research and HIV related care and support.
Training in Research Ethics, including Human Subjects Protection and Quality Assurance /Quality Control
Experience in Research Quality Assurance /Quality Control would be preferred.

Skills & Competencies:

Effective oral and written communication skills
Basic computer application skills.
An understanding of principles of Good Clinical Practice (GCP)
Excellent interpersonal and organizational skills
Meticulous and with high degree of keenness; attention to detail and systematic approach to work.
Ability to prioritize on competing workloads and even work for long hours.
Proven leadership skills, assertiveness, and ability to take initiative

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Financial Analyst at HJF Medical Research International

Reports to: Accounting and Grants Manager

Job Summary

Duties and Responsibilities

Broad Duties and Responsibilities
1. Report on Program’s financial performance on both routing and ad-hoc basis
2. Assist Accounting Manager to perform Program’s financial forecasting and reporting
3. Analyze Program’s financial data for operational metrics tracking and decision support
4. Timely coordination of monthly wire forecast and sharing with Head of Admin and Operations for review
5. Provide analysis of trends and forecasts and recommends action for optimization
Budget Preparation/Formulation
1. Establish and maintain an annual budgeting calendar including a cycle of budgetary reviews
2. Guide Program and Operational Managers, in budget preparation, submission and fiscal allocation
3. Coordinate the dissemination of approved budgets and explain issues as requested
4. Ensure all approved budgets are entered into QuickBooks on-time, and pulls reports from the same
5. Produce monthly forecast for HJMRI-KE and shares with Head of Admin and Operations for guidance
6. Liaise with the contract and grants, and outreach teams to establish partner budgets
Budget Process Review
1. Ensure all HJFMRI-KE budgets are reviewed in respect to accuracy, completeness and sponsor compliance
2. Monitor budget performance and inform the Head of Admin and Operations on potential challenging areas
3. Supervise the review of all budget templates for accuracy
4. Under the guidance of Head of Administration and Operations, ensure that budget adjustments are made as needed
Reporting
1. Ensure the creation of a consolidated budget versions for management review and approval.
2. Assist Head of Administration and Operations with recommendations to be presented to management for guidance
3. Under the guidance of Head of Administration and Operations produce summarized results of budget analysis
4. Produce the monthly budget vs actual ( BVA) report for review and guidance by Head of Admin and Operations
5. Assist Accounting Manager to produce budget forecasts
Capacity Building and Systems Development
1. Develop user-friendly, useful and insightful financial tools and reports for HJFMRI-KE team
2. Assist the Head of Admin and Operations to provide training and support to HJFMRI-KE team
3. Backstop in the area of financial systems and budget analysis.
4. Assist in implementing best practices regarding financial management and budgeting.
Additional Duties
1. Contribute to team-wide communications and planning;
2. Participate in staff events and meetings;
3. Undertake other project-based work when requested by the supervisor

Required Qualifications, Experience and Skills

A Bachelor’s degree with five years of prior Budget Analyst experience or Master’s degree in either finance, economics or statistics
3 to 5+ years of working experience with PEPFAR and/or United States Government (USG) funded projects with annual budgets of 10+ million dollars
Strong quantitative and analytical competency including using Excel formulas and functions
Strong interpersonal skills, including written and oral communication skills in English
Excellent analytical, decision-making, and problem-solving skills
Highly ethical and professional
Comfort dealing with ambiguity and the ability to work independently
Strong presentation skills, be comfortable when interacting with wider audience
Interest in detailed work with complex budget and financial information.

Terms of Employment: 1-year renewable contract. The first three months will be probation period.

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Graduate Internship at Aquantuo

KEY RESPONSIBILITIES

Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
Assist with social media development and coordinate consistent posting on social networks.
Excellent customer service and professionally interact with customers in person and over the phone.
Work a couple of hours every weekend and after hours to ensure that Social Media messages are responded to.
Work with sales/marking staff to convert prospects into actual and satisfied users.
Ensure real time status tracking updates of all client requests are updated in the company’s system.
Create tickets for all issues and track them until resolution.
Ensure accurate sorting and delivery of all items before expected delivery date.
Ensure all items in pending status are followed up on within a few hours from when they are created.
Provide timely updates to members on delayed shipments.
Walk users remotely over the phone through issues encountered with our platform (website and apps).
Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.
Complete daily checklist in a timely manner before noon each working day.
Other roles as assigned by management.
Work with other teams and management to achieve company goal of ensuring payments are made through payment processor.
Where necessary, work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.

REQUIREMENTS

Must be a graduate.
Good customer experience.
Excellent written and verbal communication skills.
Superb interpersonal skills, including the ability to quickly build rapport with customers.
Strong software skills (Excel, Word, PowerPoint; Keynote, Pages).
Able to work in fast paced environments with little supervision and perform tasks to completion.
Ability to quickly learn new programs.
Integrity, enthusiasm and passion for continuous learning and development.
Strong analytic and problem-solving skills.

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Payroll Assistant at Human Capital Synergies Africa Ltd

Reports to: Head of Talent & Organization Development

Key Responsibilities:

To arrange the payment of staff salaries through the payroll system. This will involve the collation and input of all relevant information for the monthly payroll (including new starters, leavers, benefits, contract changes e.t.c.
Effectively maintain the all confidential employment documentation for access and retrieval. Develop and maintain appropriate statistical data regarding staff records and information flow, retrieval and dissemination to Management.
Ensure effective information management of the HRMIS especially as far as data input & data generation is concerned including Payroll for all staff, insertions any changes relating to staff benefits
Liaise with relevant external bodies on check off payments and remittances tostatutory bodies following payroll.
Develop and maintain effective recording and management of general staff information with specific reference to medical benefits and leave administration.
Prepare and maintain time and attendance reports.
Provide relevant reports and analysis using the HRMIS and other relevant tools of the following:
1. Employment and Salary Administration
2. New staff on recruitment and appointment
3. NSSF, NHIF and other relevant statutory data
Staff Statistics and Statutory returns·
Ensure compliance with internal audit standards and risk standards. Work corrections brought out in previous risk and audit findings.
In consultation with the Head of Talent & Organization Development, review and update the organization structure with relevant roles and match this with the total staff count as per the payroll numbers monthly.
Maintain a monthly return of established positions on the structure against vacant positions every month to ensure that Management is fully informed of vacancies and remedial action can be taken appropriately.
By using the HRMIS and in conjunction with other T &OD staff, coordinate staff recruitment and placement for newly recruited staff members.
Providing all newly recruited staff with their role profiles using the HRMIS, and liaise with Heads of Functions for the periodic review and update of the same.
By use of the HRMIS ensure that the confirmation process for all staff serving probation period and where confirmation is recommended, ensure timely confirmation, extension of probation or exit.
Carry out HR Services ensuring that the standards set out in the HR SLAs are adhered to.
Consultations with, and resolve outstanding issues on matters affecting the operations of the department with other Team Members in T&OD responsible for other functional areas of the department.

Role Competencies

Excellent communication skills and interpersonal sensitivity
Good business acumen at an operational level; and Specialist knowledge and skills.

Knowledge, Skills, Qualifications and Experience.

3 years’ experience in a busy HR Department in a supporting capacity.
Bachelor’s degree in HR or specialization in HR
Diploma/Higher Diploma in Human Resource management
CPA(K) holder is an added advantage

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