Lead Operational Controllership Analyst at GE Renewable Energy

Role Summary:

Key finance role responsible for supporting GE Grid Solutions Finance & Operations Teams in Sub-Sahara Africa region. The Controller will be Responsible for driving technical accounting compliance, tax compliance, tax planning, financial and operational internal controls, process simplification, and operational excellence to deliver accurate actual financial reporting and analysis. Lead finance activities on the implementation and running of the new ERPs.

Essential Responsibilities:

Responsible for designing and implementing internal controls over financial reporting, including accounting policy implementations, SOX, distributed controllership, process simplification.
Serve as controllership expert on financial system and ERP implementations. Provide guidance and technical clarifications on revenue recognition policy.
Responsible for managing the audit and maintain relationship with external auditors to ensure a successful and timely completion of audit and tax filing. Preparation and review of statutory financials and tax returns, review of tax positions and tax reserves in co-ordination with HQ tax team.
Responsible to run controllership rhythm in the region managing Balance sheet reviews, Account Recs, Risk reviews, project LD reviews etc.
Effective communication with other functional areas required.
Basic commercial awareness; developed interpersonal skills to handle complex situations. Focus on team & department priorities within operating unit

Qualifications/Requirements:

Bachelors degree in accounting, finance, or other business-related field and 3 years progressive accounting or finance experience; OR high school diploma / GED and 5 years accounting or finance experience
Demonstrated proficiency in U.S. GAAP and local GAAP

Desired Characteristics:

CPA/ CA or GE Corporate Audit Staff
Experience working in a global business environment with sound understanding of global process and transactional flows
Excellent verbal and written communication skills and the ability to communicate complex business issues in a clear/concise manner
Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
Clear thinking/problem solving: successfully led projects/process improvements within operations/finance functions; able to quickly grasp new ideas
Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others
Confidence/Assertiveness: strong influencing skills
Experience working in a matrixed environment
Fluency in English is mandatory, and French is optional

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.com

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Country Director at Google

Minimum qualifications:

• Experience in a regional or country leadership capacity in a multinational/global environment.
• Experience in sales and people management across the technology, advertising and/or internet industries.
• Experience building and maintaining relationships with internal and external C-level clients in the Kenyan market.

Preferred qualifications:

• Understanding of the internet economy, its business models and future perspectives.
• Ability to focus and prioritize in a fast growing business environment; driving business performance and growth.
• Influencer among media, business and government channels, with relationships at the C-level within the advertising, technology and startup sectors.
• Analytical acumen and thought leadership, paired with agile mindset.

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Marketing Communications Manager at Microsoft

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

We are looking for a Marketing Communication Manager to join the MEA MCC M&O Organization. This role is a subsidiary role, dotted line to the Central Marketing Organization (CMO).

The Central Marketing Organization (CMO) leads integrated marketing excellence in planning and execution across commercial Solution Areas, consumer business, segments including SMB and Partner, and Marketing engines to drive business outcomes for the Area. With integrated marketing excellence, events & digital marketing expertise, and data-driven insights, CMO delivers quality customer and partner experiences at scale to maximize marketing impact across our connected customer journeys in alignment with global strategies and local business priorities. CMO embraces and promotes Global Demand Center (GDC) and Global Engagement Program (GEP) alignment and drives Area marketing governance with Sales (including CDS), Solution Areas, Communications, and OCP. CMO builds clear linkage with Area priorities such as Customer Adds, Consumption, Skilling and Country. In everything we do, CMO models our Microsoft leadership values, and nurtures a diverse and inclusive team.

This role contributes to marketing excellence execution working with integrated marketing managers and discipline experts, including Digital and Experiential Marketing, and Analytics. This role helps better enable Microsoft’s regional/local marketing initiatives aligned to our Global Demand Center model with local relevancy. You will need to understand global/regional engagement programs aligned to the portfolio they support including the global content strategy and centralized demand generation plans to connect local marketing efforts. This role is passionate about contributing to the team’s overall success. You are a constant learner who can help land and streamline processes, so the team can function seamlessly.

As part of the CMO team, this role embraces the company’s Marketing principles, Microsoft Brand Stewardship, Privacy/GDPR and Accessibility Standards compliance, and contributes to ongoing improvements in maximizing local marketing spend and driving marketing efficiency, marketing impact, and scale. The role has Program Management or Content Adoption and Localization Reviewer responsibility to support the overall local marketing programs that align with global strategies.

Key Area Stakeholders/partners For Your Focus Area

• CMO Leader
• Integrated Marketing Leader
• Digital and Experiential Leads
• Analytics Leads
• Marketing Service Center (MSC)
• Agency Management
• Corp stakeholders for Marketing Rhythm of Connections

Responsibilities

• Participates in local vteams (Business Group (BG), Consumer & Device Sales (CDS) and CMO discipline teams) to enable customer-centric, compliant marketing execution excellence. (10% of time)
• Aligns with CMO Integrated Marketing and Business Groups on all content (Global Engagement Program (GEP) & Non-GEP) requirements to forecast workflow and anticipate peak times. (10% of time)
• Establishes ongoing cadence with key local and regional stakeholders and leverages standard connection rhythms and processes, and reporting dashboards to continually improve accuracy, streamline processes, and improve local relevance. (10% of time)
• This role owns the rhythm of connection and works across CMO workstreams to ensure seamless process flow and smooth marketing execution landing including set up and management of Marketing Services Desk (MSD) and Marketing Services Center (MSC), GEP execution partnering with IML team, engagement processes with CMO discipline teams and other marketing v-team stakeholders. This role partners closely with the Integrated Marketing Leader to keep CMO running smoothly from a marketing operations perspective. Works closely with CMO Leader and M&O leader to track budget within CMO. (70% of time)

Qualifications

• 5 years of proven program management, budget management, understanding of compliance policy experience, preferably in technical organisation.
• Have you marketing professional background driving revenue/sales pipeline
• Do you have more than 10 years of professional background?
• Proven track record of cross-group collaboration and contributing to team success with marketing operation/execution excellence. Experience in working at a large global multinational a plus.
• Innate ability to navigate through a complex matrix organization. Adept in change management helping others to plan, execute, and communicate effectively. Thrives in a fast-paced connected sales and marketing environment.
• Must be aware of compelling customer experiences connected to business outcomes and embrace Marketing Automation concepts. Strong understanding of sales priorities and motivations and ability to help advocate for marketing in conversations with sales organizations.
• Exceptional oral and written communications skills;. Strong anticipatory skills in delivering marketing operations excellence. Strong maturity, presence, and track record of marketing impact and influence.
• Bachelor’s degree (B.S./B.A.) or equivalent work experience required. MBA degree preferred but not required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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Career Opportunities at Housing Finance Company (January, 2020 Recommended Jobs)

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

1. Manager IT Channels

Reporting To: Head IT Applications

Overall Job Purpose

Responsible for supporting the stable operations of the bank’s Digital Channels. The role holder will provide specialized technical support in Projects, Change Requests and Day to Day Operations of Mobile Banking, iProfits, MasterCard, FinBridge, MPESA and interfaces to the Core Banking System.

Principle Accountabilities

• Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary.
• To provide management oversight for the Banks Digital Channels to ensure projects, incidents, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s.
• Design, maintenance, development and evaluation of all Digital Channels.
• Lead implementation/upgrade (projects) of Digital Channels. Ensuring that systems are designed and configured as per the requirements of the users as well as conceptualizing and providing the best approach to achieve or automate business requirements from the users.
• Providing test systems for User Acceptance Testing (UAT) and ensuring that functions/features are tested before being put on the live system, develop and maintain documentation on system configuration or setup and also provide resources/assist in user training.
• Evaluate and ensure effectiveness of the Digital Channels (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
• Perform Application tuning and performance monitoring, establish and maintain sound backup and recovery policies and procedures, and also implement and maintain database security by installing adequate controls to secure data, as well as ensuring that all applications are fully licensed and compliance to regulatory bodies
• Ensure policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Ensure speedy closure of the issues and problems assigned to the team with pro-active prioritization and feedback.
• Plan and put into action long-range solutions for resolving recurring difficulties with minimum user disruption – educate users to resolve simple recurring problems themselves.
• Identify performance degradation trends and problem areas and actively participate in resolution.
• Participate in the implementation of IT related policies and undertake other tasks as may be assigned from time to time by the seniors in the bank’s IT function.
• Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users.

Minimum Qualifications, Knowledge and Experience

• A minimum of 5 years working experience in a busy IT environment as a systems analyst with hands on role in application administration.
• At least 3 year’s Banking experience in Application Support and Projects.
• Computer Science Degree and other IT related courses in Database Administration and Application Support.
• Knowledge of UNIX and LINUX is required.
• Governance certifications like ITIL or COBIT would be an added advantage.
• One or more IT certifications such as in MCSE and Oracle will be an added advantage.
• Database Administration certifications.

Key Competencies and Skills

• Hands on experience in Core Banking Applications and Channels.
• In-depth technical knowledge in Information Technology and current trends.
• Possess excellent communication, project management skills and good analytical and problem solving skills.
• Results oriented, excellent interpersonal skills, self-driven and a team player.
• Should have good knowledge of the bank’s products in order to be able to interpret user needs, possesses general awareness of the bank’s operating procedure with detailed knowledge of the Bank’s Information Security Policy.
• Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.

2. Corporate Communications Manager

Reporting To: Head of Marketing

Overall Job Purpose

To proactively manage the HF Group Brand public image among internal and external stakeholders and lead in the implementation of all communication activities for the Group including corporate communications/media relations, internal  communications, sponsorships and events community activities.

Principle Accountabilities

• Develop stakeholder relations strategy, that complements business objectives
• Develop media relations strategy, including key media engagement
• Coordinate visibility of Group initiatives and leadership in both mainstream and social media.
• Manage media inquiries and interview requests
• Create content for press releases, editorials and keynote presentations in liaison with PR agencies
• Manage Content for the Group’s digital properties e.g. website and social media.
• Monitor, analyze and communicate PR results on a quarterly basis.
• Advise on crisis communications plans, and develop anticipatory positions on upcoming communications/public relations issues.
• Event management and coordination

Minimum Qualifications, Knowledge and Experience

• A Degree in Journalism or Communication (preferably Public Relations option) or relevant degree with post graduate diploma or Masters in Journalism or Communication from a reputable institution.
• At least 6 years’ experience in public relations and/or journalism background.
• Past experience in mainstream journalism and Public Relations Agency will be an added advantage

Key Competencies and Skills

• Proficiency in Microsoft Office applications
• Copy editing skills
• Demonstrated ability to network with key players in the media industry
• Effective presentation and communication skills
• Excellent interpersonal skills
• Excellent writing skills
• Event planning

3. Manager IT Services

Reporting To: Chief Information Officer

Overall Job Purpose

The purpose of the role is to ensure that the HFC IT team deliver quality service through planning, scheduling and measurement of IT services to provide the agreed levels of service, taking into account the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.

Principle Accountabilities

To develop and maintain strategic relationships with the various departments across the bank, partners and suppliers. Define, negotiate, and regularly track SLAs of IT services with various business units and 3rd party service providers for HFC.

Ensure effective on-going monitoring and support for all systems in use by both internal and external customers by maintaining IT services provision at the highest possible levels. Carry out regular performance measurements (MI/Reporting, trend analysis, KPIs) to ensure that HFC IT services are delivered as per SLA’s by both internal IT and external vendors and providing metrics for periodic SLA and contract reviews and renewals.

To define, implement and oversee the IT change management framework and process in line with industry best practices e.g. ITIL, COBIT to minimize the impact of IT infrastructure changes to internal and external customers.

To develop, implement and continuously improve ICT “best practice” tools and processes based on IT services management frameworks e.g. ITIL, COBIT. Promote a quality & risk management culture in IT services through the development and implementation of appropriate quality & risk strategies to manage the services, the supply chain of IT services, provide the required levels of service, system performance and functionality that meet business objectives.

Provide inputs into IT strategic planning and budgeting processes to ensure that key service themes are addressed to improve availability while improving self-service.

Own the IT services catalogues and ensure it is regularly updated with all services provided by IT.

Oversight and ensure best practice in operation, administration and reporting of infrastructure (networks, system administration, servers), databases (backups, storage and tuning activities), applications, channels and security activities.

Minimum Qualifications, Knowledge and Experience

• Degree holder in Information Technology with professional qualification in Project Management. Master’s degree would be an added advantage.
• ITIL Service Level Management practitioner certificate.
• Prince 2, PMP, Scrum, COBIT, or any other IT Management Framework
• 7 years’ work experience with more than 4 years in services management.3-4 years in supervisory role.
• Working experience in a bank or other financial services organization would be added an advantage.

Key Competencies and Skills

• Results oriented, excellent interpersonal skills, analytical thinker and problem solving skills.
• Good communicator, self-driven and a team player.
• Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.

4. Litigation Manager

Reporting To: Director Company Secretary & Head of Legal

Overall Job Purpose

To handle litigation, arbitrations /court cases by instructing and liaising with external advocates to ensure the company does not incur losses and also to mitigate on losses from suits.

Principle Accountabilities

• Responsible for instructing the Company’s external Lawyers by writing letters of instructions to ensure that company’s interests are adequately and promptly represented.
• Directly liaise with external lawyers in respect of preparation of evidence and witnesses for all pretrials.
• Attend court and testify on behalf of the company to ensure the company does not incur losses.
• Provide response to correspondence from external lawyers to advice on company’s position on legal matters and obtain update reports from external advocates on all legal suits.
• Provide legal advice on recovery cases in order to realise our securities.
• Negotiate on legal fees with external advocates.
• Compile requisite injunctions and major court cases reports for the various committees

Minimum Qualifications, Knowledge and Experience

• Bachelor of Law-LLB, Diploma Kenya School of Law, Advocate of the High Court of Kenya
• 5 years Litigation experience in a busy environment.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and Negotiation skills.
• Drafting pleading skills.
• Demonstrated good planning and organisation skills.
• Strong leadership and management skills.
• Team player and must have integrity.

5. Human Resource Business Partner

Reporting To: Group Human Resources Director

Overall Job Purpose

To enhance the achievement of business unit and overall Bank objectives through the alignment HR strategy to business strategy. To design and implement relevant Human Resources solutions in line with business needs.

Principle Accountabilities

Implementation of HR Strategy throughout the Business Unit.

Human Resource Planning

• Prepare Human Resource forecasts in consultation with Business Unit Heads.
• Facilitate the Career and succession plans for key resource people and key positions.
• Support the development of Talent management within the Business Unit by enabling the Business Unit to attract, retain and motivate talent. Ensure talent management policies and initiatives are being driven objectively
• Maintain a data base of talent- both internal and external for focus areas based on market dynamics of supply and demand.
• Advise BU on the Exit trends and propose measures for talent retention.
• Reports: Provide call reports, succession planning reports, Turnover reports, Leave, disciplinary, grievance, and staff movement reports plus any that may be required by the Head of HR.

Resourcing ( Recruitment, Selection and Placement)

• Identify the best source of candidates for positions both internally and externally
• Undertake strategic resourcing initiatives such as head hunting, Market intelligence, Talent acquisition.
• Undertake interviews for short listed candidates manage the engagement process and ensure great experience in on boarding.
• Train, coach/mentor and support line managers on the recruitment process.
• Ensure proper orientation and induction of new staff is carried out i.e. First day induction: HR policy, Medical and insurance
• Ensure that all staff have a signed off job descriptions and strategic objectives.

 Organizational Development and Change Management:

• Drive organization implementation/change initiatives in line with business unit strategies i.e. Review and implement fit for purpose structures, benchmarking analyses, ensure targets are reviewed to reflect the changes.
• Facilitate the preparation of job descriptions for new roles, ensure that the job roles are well-defined, evaluated and organizational structures are in place & constantly updated.
• Work with relevant persons to ensure proper change management processes within the business.
• Ensure communication and management of the Bank’s change initiatives as “ a change catalyst” within the business unit (champion compliance in line with change management framework and processes).

Learning  and Resource Development/Management:

• Support the L & D Officer and Line Managers in establishing the skill gaps within Business units and facilitate TNA and execution of mitigation initiatives.
• Oversee the delivery of training programs with the Training Officers and Service Providers
• Facilitate selected training programs in consultation with L&D and Heads of Departments.
• Monitor and implement capacity building initiatives that are directed to continuous on the job learning and staff career development.

Performance Management:

• Oversee roll out and cascade of the Bank’s performance management policies in the Business Units.
• Coordinate the entire process of performance appraisals, ensuring timely submission of reports and their analysis.
• Act as first point of contact on Performance Management policy, practices and procedures with the view of ensuring staff are fully engaged and attaining desired levels of productivity.
• Co-ordinate with Business Unit Heads in ensuring that staff appreciate the linkage of performance to reward by way of proposing bonus awards, fringe benefits as well as merit increments.

Employee Relations:

• Support and advise the Head of HR and Business Units on the opportunities for improvement of employee relations.
• Champion and enforce labor laws as constituted within the country and the Bank’s Policies.
• Interpret policies and procedures and assess compliance by all employees within the business unit.(Advise managers and employees on disciplinary issues and procedures)
• Ensure work place harmony is in place.
• Enhance two-way communication within the business unit by ensuring that employees and other stakeholders are informed on what is happening, why it is happening and how it affects them.
• Ensure smooth termination process for employees, resignations and negotiated terminations as per the instructions of the HR and Legal Heads.
• Champion employee wellness programs.

Relationship Building and HR Branding

• Visit Divisions/departments/Branches to support and advise on Human Resources challenges and issues facing the business units.
• Review SBU/Branch meeting minutes for any Human Resource Related issues and resolve/cascade/escalate the same accordingly.
• In liaison with Divisional/departmental/Branch/Unit heads, ensure that leave plans are in place and are adhered to and that Leave Liability is managed.

People and Culture

• Champion the values of the bank and its culture in all staff contact points and engagement’s.
• Support the Heads of HR and Departments in inculcating a shared culture and foster employee loyalty to the Bank’s values.
• Attend MANCO meetings of allocated divisions and offer expert HR advice on people matters with focus on culture of the bank.
• Administer culture surveys and communicate initiatives designed from the same
• Liaise with departmental and division heads to ensure that new staff are allocated mentors and review periodic mentoring reports on the staff.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s Degree in Human Resource Management, Social sciences or relevant field from a reputable institution.
• Higher Diploma in Human Resources.
• At least 10 years of HR generalist or relevant experience in a busy Human Resources environment.
• Registered member of the Institute of Huan Resource Management (HRM)
• Must have a valid practising certificate.

Key Competencies and Skills

• Deep knowledge of Business – Business acumen
• Organizational & Talent management acumen
• Good Coaching capability and handling difficult feedback
• Employee/Customer-centric individual
• Excellent Communication Skills
• Inspirational leadership – ability to inspire and motivate colleagues and drive right service behaviors across the company.
• Ability to make a significant impact – contribute, influence, negotiate decisions that impact the business, employee and client experience.
• Tenacity & Trusted to deliver – great work ethic and integrity.
• Execution Excellence -Focus on achieving results.
• Change adaptability and comfortable with working with ambiguity.
• Design thinking and agile methodology of working.
• Demonstrated passion for excellence with respect to care and concern for employees/customers

6. Branch Business Manager

Reporting To: Head of Branch Business

Overall Job Purpose

The Branch Business Manager will be responsible for growing branch portfolio and balance sheet, and effective management of branch sales staff in order to maximise branch profitability.

Principle Accountabilities

• Achieve growth of the branch asset and liability book to ensure growth of the branch and increase profits.
• Oversee the operations of the branch to ensure compliance of laid down policies and procedures.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Appraising and reviewing of staff performance so that branch strategies are accomplished.
• Safeguard and oversee the effective and efficient use of branch assets so that set budgets are adhered to.
• Setting branch strategies in line with company strategy and preparation of relevant reports to monitor and review performance

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution, Masters’ degree is an added advantage.
• Professional qualifications- AKIB/ CPA/ACCA.
• At least 5 years’ experience in management within the Banking Industry and specifically Branch Management experience.
• Strong credit underwriting skills.
• Strong appreciation of banking operations, corporate, treasury, retail and transactional banking.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Strong leadership and management skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.

7. Relationship Manager – SME Banking

Reporting To: Branch Business Manager

Overall Job Purpose

To achieve business growth in the SME & Commercial banking segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Principle Accountabilities

Acquisition: Business Development

• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels i.e. Internet Banking, WHIZZ and other platforms.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity.

Portfolio profitability (Cross-sell & Retention)

• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.

Customer and Market:

• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Ensure all customer engagements are recorded accordingly

Compliance:

• To ensure compliance with both internal and external regulatory requirements.
• To continuously follow business operational and credit policies ensuring their compliance

Minimum Qualifications, Knowledge and Experience

• A Bachelor’s degree in any business related field from a reputable institution.
• 4-year experience in client relationship management in the banking industry.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Strong client relationship management skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.

8. Direct Sales Representatives

Reporting To: Sales Team Leader

Overall Job Purpose

The Direct Sales Representative will be responsible for growing the Branch Business through aggressive sales and relationship for it is a business growth and development role. He/she will report to the Sales Team Leader.

Principle Accountabilities

• Selling consumer products including accounts sales and deposits mobilization of etc.
• Sales planning and tracking of daily sales activity and reporting to the management.
• Mapping and scoping the business opportunity within the Branch environs and liaising with the Branch Management for sales activations.
• Making presentations to prospects
• Customer interviews and interactions both at the Branch and at their place of work/Business to understand their needs and offer the right products.

Minimum Qualifications, Knowledge and Experience

• A Diploma in Marketing and Sales or other related fields.
• A Bachelor’s degree, preferably in Commerce/finance, Business, Banking and Finance or related fields will be an added advantage.
• Sales, Marketing and/or other banking professional qualifications would be added advantage.
• At least 1-year Sales experience with relevant experience in Customer Service.

Key Competencies and Skills

• Practical experiences in use of MS Office applications
• Ability to work independently under strict deadlines.
• Must have good interpersonal and communication skills.
• Results oriented, analytical thinker, problem solving skills.
• Demonstrated good planning and organizational skills.
• Must be a team player and have integrity

9. Relationship Manager – Transactional Banking

•  

Relationship Manager – Transactional Banking

 

 

Reporting To: Head of Transactional Banking

Overall Job Purpose

• Developing cash management and trade finance business in conjunction with the SME and Branch Business Banking team to achieve set targets.
• Structuring cash management and trade solutions to new and existing customers to meet sales goals and targets (revenues and volumes).
• Spearheading rollout and utilization of alternative banking channels (ABC) – (Internet banking, mobile banking and MasterCard)

Principle Accountabilities

• Work closely with the head of transactional banking to meet and exceed working capital product, ABC channels revenues and profitability targets.
• Undertake market situation analysis to identify new business opportunities.
• Work closely with head of transactional banking to understand customers’ businesses and anticipate their requirements.
• Match customers’ needs with HFC product capabilities through presentations and proposals.
• Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure customer service issues are addressed to maintain a high level of post sales servic

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution.
• At least 3 years banking experience in cash management, sales and retail banking.
• Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.
• Must be able to communicate with a wide variety of third party vendors and processor support teams.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capacity to define problems; gather data, establish facts and draw valid conclusions
• Generate effective solutions to problems while considering all aspects of situations
• Strong interpersonal skills highly motivated and well organized; excellent oral and written communication skills
• Ability to prioritize workload, maintain integrity of confidential member and team member information
• Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment

10. Lending Assurance Officer

Reporting To: Scheme Administrator

Overall Job Purpose

The Lending Assurance Officer will be responsible for the following;

• Performing call back verification and  a gating function for quality of applications from branches.
• Oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey
• Oversee the handshake process of applications between business assurance and scheme administration

Principle Accountabilities

• Perform call back verification for loan applications.
• Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
• Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
• Monitor fulfillment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfillment takes the shortest time possible
• He/she will ensure that applications have been properly on boarded in the system and invoices submitted to the employers.
• Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
• Follow up for timely receipt of loan repayment instalments and application of the same on time.
• Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
• Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
• Issuance of stop orders of the cleared loans to companies.
• Manage customer issues, queries and complaints as well as deliver high quality service.
• Any other duties as maybe assigned by the line manager.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in business or finance related field from a reputable institution.
• 3-5 years banking experience 2 of which must have been in loans administration.
• Knowledge of Credit and Operations.

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

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Finance and Budget Assistant at United Nations

In February 2013, 11 nations signed the Peace, Security and Cooperation (PSC) Framework for the Democratic Republic of the Congo (DRC) and the region, in a renewed drive to end the recurring cycles of devastating conflict in eastern DRC which impacts stability and development in the Great Lakes area of Africa. On 31 January 2014, two more countries, Kenya and Sudan, became signatories of the PSC Framework. The framework aims to help “address the root causes of conflict and put an end to recurring cycles of violence” in eastern DRC and the Great Lakes Region. In its Resolution 2098 (2013), the Security Council welcomed the signing of the PSC Framework. It called on the Special Envoy, in coordination with the Special Representative for the DRC to “lead, coordinate and assess the implementation of national and regional commitments under the PSC Framework, including through the establishment of benchmarks and appropriate follow-up measures”.

The Security Council further encouraged the Special Envoy to “lead a comprehensive political process that includes all relevant stakeholders to address the underlying root causes of the
conflict”.

This position is located in the of the Special Envoy of the Secretary-General for the Great Lakes Region in Nairobi, and the incumbent overall reports to the Chief of Staff.

For daily operational needs of the mission, the incumbent of the post reports to Administrative Officer.

Responsibilities

Within delegated authority, the Finance and Budget Assistant will be responsible for the following duties:

BUDGET:
•Assists in the preparation of supporting documents (narrative and supporting tables) with respect to finalization of cost estimates and budget proposals, in terms of staff and non-staff
requirements.
•Supports the Administrative Officer in extracting information and generating expenditure reports from computerized information system databases; assists in preliminary analyses of
the extracted information and the reports generated, and highlights areas of concern for the attention of the Administrative Officer.
•Assists in the development of resource requirements for budget submissions and in the preparation of budget performance submissions.
•Researches/compiles data and other information required by the Administrative Officer in the review and analysis of relevant proposals.
•Assists the Administrative Officer in the preparation/finalization of budget performance reports, performing preliminary analysis of variances between approved budgets and actual
expenditures.
•Prepares fund commitment documents in Umoja and reviews them to ensure that funds are available and the correct account has been used.
•Assists in the financial reporting of trust funds, including monitoring the status of voluntary contributions, generating expenditure reports from Umoja and monitoring reporting
requirements by donors.
•Assists the Administrative Officer in the issuance of allotments and related staffing table authorizations.
•Verifies accuracy of input data, ensuring consistency of data in previous allotments to new allotments issued.

FINANCE:
•Records and reconciles more complex accounting transactions.
•Assists in the processing of payments to partners and vendors for good and services. This includes, among other things, calculating, inputting, and checking payments for correctness
and communicating discrepancies to supervisors.
•Drafts/prepares memoranda and/or faxes to various offices, departments and Headquarters.
•Responds to queries and requests for information from staff members and administrative counterparts.
•Supports other UMOJA master data tasks as required.
•Drafts or prepares correspondence responding to inquiries with respect to relevant financial matters.
•Process VAT payment by liaising with the Host Country Services Unit.

GENERAL
•Keeps up-to-date on documents/reports/guidelines that have a bearing on matters related to programme budgets, ensuring compliance with intergovernmental recommendations and
decisions as well as with United Nations policies and procedures.
•Drafts routine correspondence with respect to enquiries related to relevant financial and budget matters.
•Maintains and keep up-to-date files.
•Provides administrative support to the Administrative Officer as required.
•Performs other related duties, as assigned.

Competencies

•PROFESSIONALISM: Knowledge of, and ability to apply financial rules, regulations and procedures in the UN environment. Ability to maintain accurate records, review and interpret a wide variety of data. Ability to identify and resolve data discrepancies and operational problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

•PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

•ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

High school diploma or equivalent.

Work Experience

A minimum of Five years of experience in finance, budget, accounting, administrative
services or related area is required.
Working experience with an Enterprise Resource Planning (ERP) system such as Oracle or
SAP is required.
Experience with data analysis and reconciliations is desirable.
Experience in an international organization such as the United Nations is desirable.

Languages

English and French are the working languages of the United Nations Secretariat.

For the post advertised, fluency in oral and written English is required.

Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview

Special Notice

• This position is temporarily available for six (6) months with a possibility of extension.
• If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.
• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no
bearing on the future incumbency of the post.
• Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.
• This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff
selection process including the review of a central review body established according to staff rule 4.15.
• Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need
period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.
• Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such
retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform
the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both
a cost-effective and operationally sound solution to meet the needs of the service.
• This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the
country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local
recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

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Lead Operational Controllership Analyst at GE Renewable Energy

Role Summary:

Key finance role responsible for supporting GE Grid Solutions Finance & Operations Teams in Sub-Sahara Africa region. The Controller will be Responsible for driving technical accounting compliance, tax compliance, tax planning, financial and operational internal controls, process simplification, and operational excellence to deliver accurate actual financial reporting and analysis. Lead finance activities on the implementation and running of the new ERPs.

Essential Responsibilities:

Responsible for designing and implementing internal controls over financial reporting, including accounting policy implementations, SOX, distributed controllership, process simplification.
Serve as controllership expert on financial system and ERP implementations. Provide guidance and technical clarifications on revenue recognition policy.
Responsible for managing the audit and maintain relationship with external auditors to ensure a successful and timely completion of audit and tax filing. Preparation and review of statutory financials and tax returns, review of tax positions and tax reserves in co-ordination with HQ tax team.
Responsible to run controllership rhythm in the region managing Balance sheet reviews, Account Recs, Risk reviews, project LD reviews etc.
Effective communication with other functional areas required.
Basic commercial awareness; developed interpersonal skills to handle complex situations. Focus on team & department priorities within operating unit

Qualifications/Requirements:

Bachelors degree in accounting, finance, or other business-related field and 3 years progressive accounting or finance experience; OR high school diploma / GED and 5 years accounting or finance experience
Demonstrated proficiency in U.S. GAAP and local GAAP

Desired Characteristics:

CPA/ CA or GE Corporate Audit Staff
Experience working in a global business environment with sound understanding of global process and transactional flows
Excellent verbal and written communication skills and the ability to communicate complex business issues in a clear/concise manner
Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
Clear thinking/problem solving: successfully led projects/process improvements within operations/finance functions; able to quickly grasp new ideas
Adaptable/Flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
Integrity: accepting and adhering to high moral, ethical, and personal values in decisions, communications, actions and when dealing with others
Confidence/Assertiveness: strong influencing skills
Experience working in a matrixed environment
Fluency in English is mandatory, and French is optional

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers. www.ge.com

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Country Director at Google

Minimum qualifications:

• Experience in a regional or country leadership capacity in a multinational/global environment.
• Experience in sales and people management across the technology, advertising and/or internet industries.
• Experience building and maintaining relationships with internal and external C-level clients in the Kenyan market.

Preferred qualifications:

• Understanding of the internet economy, its business models and future perspectives.
• Ability to focus and prioritize in a fast growing business environment; driving business performance and growth.
• Influencer among media, business and government channels, with relationships at the C-level within the advertising, technology and startup sectors.
• Analytical acumen and thought leadership, paired with agile mindset.

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Marketing Communications Manager at Microsoft

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

We are looking for a Marketing Communication Manager to join the MEA MCC M&O Organization. This role is a subsidiary role, dotted line to the Central Marketing Organization (CMO).

The Central Marketing Organization (CMO) leads integrated marketing excellence in planning and execution across commercial Solution Areas, consumer business, segments including SMB and Partner, and Marketing engines to drive business outcomes for the Area. With integrated marketing excellence, events & digital marketing expertise, and data-driven insights, CMO delivers quality customer and partner experiences at scale to maximize marketing impact across our connected customer journeys in alignment with global strategies and local business priorities. CMO embraces and promotes Global Demand Center (GDC) and Global Engagement Program (GEP) alignment and drives Area marketing governance with Sales (including CDS), Solution Areas, Communications, and OCP. CMO builds clear linkage with Area priorities such as Customer Adds, Consumption, Skilling and Country. In everything we do, CMO models our Microsoft leadership values, and nurtures a diverse and inclusive team.

This role contributes to marketing excellence execution working with integrated marketing managers and discipline experts, including Digital and Experiential Marketing, and Analytics. This role helps better enable Microsoft’s regional/local marketing initiatives aligned to our Global Demand Center model with local relevancy. You will need to understand global/regional engagement programs aligned to the portfolio they support including the global content strategy and centralized demand generation plans to connect local marketing efforts. This role is passionate about contributing to the team’s overall success. You are a constant learner who can help land and streamline processes, so the team can function seamlessly.

As part of the CMO team, this role embraces the company’s Marketing principles, Microsoft Brand Stewardship, Privacy/GDPR and Accessibility Standards compliance, and contributes to ongoing improvements in maximizing local marketing spend and driving marketing efficiency, marketing impact, and scale. The role has Program Management or Content Adoption and Localization Reviewer responsibility to support the overall local marketing programs that align with global strategies.

Key Area Stakeholders/partners For Your Focus Area

• CMO Leader
• Integrated Marketing Leader
• Digital and Experiential Leads
• Analytics Leads
• Marketing Service Center (MSC)
• Agency Management
• Corp stakeholders for Marketing Rhythm of Connections

Responsibilities

• Participates in local vteams (Business Group (BG), Consumer & Device Sales (CDS) and CMO discipline teams) to enable customer-centric, compliant marketing execution excellence. (10% of time)
• Aligns with CMO Integrated Marketing and Business Groups on all content (Global Engagement Program (GEP) & Non-GEP) requirements to forecast workflow and anticipate peak times. (10% of time)
• Establishes ongoing cadence with key local and regional stakeholders and leverages standard connection rhythms and processes, and reporting dashboards to continually improve accuracy, streamline processes, and improve local relevance. (10% of time)
• This role owns the rhythm of connection and works across CMO workstreams to ensure seamless process flow and smooth marketing execution landing including set up and management of Marketing Services Desk (MSD) and Marketing Services Center (MSC), GEP execution partnering with IML team, engagement processes with CMO discipline teams and other marketing v-team stakeholders. This role partners closely with the Integrated Marketing Leader to keep CMO running smoothly from a marketing operations perspective. Works closely with CMO Leader and M&O leader to track budget within CMO. (70% of time)

Qualifications

• 5 years of proven program management, budget management, understanding of compliance policy experience, preferably in technical organisation.
• Have you marketing professional background driving revenue/sales pipeline
• Do you have more than 10 years of professional background?
• Proven track record of cross-group collaboration and contributing to team success with marketing operation/execution excellence. Experience in working at a large global multinational a plus.
• Innate ability to navigate through a complex matrix organization. Adept in change management helping others to plan, execute, and communicate effectively. Thrives in a fast-paced connected sales and marketing environment.
• Must be aware of compelling customer experiences connected to business outcomes and embrace Marketing Automation concepts. Strong understanding of sales priorities and motivations and ability to help advocate for marketing in conversations with sales organizations.
• Exceptional oral and written communications skills;. Strong anticipatory skills in delivering marketing operations excellence. Strong maturity, presence, and track record of marketing impact and influence.
• Bachelor’s degree (B.S./B.A.) or equivalent work experience required. MBA degree preferred but not required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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Career Opportunities at Housing Finance Company (January, 2020 Recommended Jobs)

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

1. Manager IT Channels

Reporting To: Head IT Applications

Overall Job Purpose

Responsible for supporting the stable operations of the bank’s Digital Channels. The role holder will provide specialized technical support in Projects, Change Requests and Day to Day Operations of Mobile Banking, iProfits, MasterCard, FinBridge, MPESA and interfaces to the Core Banking System.

Principle Accountabilities

• Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary.
• To provide management oversight for the Banks Digital Channels to ensure projects, incidents, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s.
• Design, maintenance, development and evaluation of all Digital Channels.
• Lead implementation/upgrade (projects) of Digital Channels. Ensuring that systems are designed and configured as per the requirements of the users as well as conceptualizing and providing the best approach to achieve or automate business requirements from the users.
• Providing test systems for User Acceptance Testing (UAT) and ensuring that functions/features are tested before being put on the live system, develop and maintain documentation on system configuration or setup and also provide resources/assist in user training.
• Evaluate and ensure effectiveness of the Digital Channels (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
• Perform Application tuning and performance monitoring, establish and maintain sound backup and recovery policies and procedures, and also implement and maintain database security by installing adequate controls to secure data, as well as ensuring that all applications are fully licensed and compliance to regulatory bodies
• Ensure policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Ensure speedy closure of the issues and problems assigned to the team with pro-active prioritization and feedback.
• Plan and put into action long-range solutions for resolving recurring difficulties with minimum user disruption – educate users to resolve simple recurring problems themselves.
• Identify performance degradation trends and problem areas and actively participate in resolution.
• Participate in the implementation of IT related policies and undertake other tasks as may be assigned from time to time by the seniors in the bank’s IT function.
• Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users.

Minimum Qualifications, Knowledge and Experience

• A minimum of 5 years working experience in a busy IT environment as a systems analyst with hands on role in application administration.
• At least 3 year’s Banking experience in Application Support and Projects.
• Computer Science Degree and other IT related courses in Database Administration and Application Support.
• Knowledge of UNIX and LINUX is required.
• Governance certifications like ITIL or COBIT would be an added advantage.
• One or more IT certifications such as in MCSE and Oracle will be an added advantage.
• Database Administration certifications.

Key Competencies and Skills

• Hands on experience in Core Banking Applications and Channels.
• In-depth technical knowledge in Information Technology and current trends.
• Possess excellent communication, project management skills and good analytical and problem solving skills.
• Results oriented, excellent interpersonal skills, self-driven and a team player.
• Should have good knowledge of the bank’s products in order to be able to interpret user needs, possesses general awareness of the bank’s operating procedure with detailed knowledge of the Bank’s Information Security Policy.
• Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.

2. Corporate Communications Manager

Reporting To: Head of Marketing

Overall Job Purpose

To proactively manage the HF Group Brand public image among internal and external stakeholders and lead in the implementation of all communication activities for the Group including corporate communications/media relations, internal  communications, sponsorships and events community activities.

Principle Accountabilities

• Develop stakeholder relations strategy, that complements business objectives
• Develop media relations strategy, including key media engagement
• Coordinate visibility of Group initiatives and leadership in both mainstream and social media.
• Manage media inquiries and interview requests
• Create content for press releases, editorials and keynote presentations in liaison with PR agencies
• Manage Content for the Group’s digital properties e.g. website and social media.
• Monitor, analyze and communicate PR results on a quarterly basis.
• Advise on crisis communications plans, and develop anticipatory positions on upcoming communications/public relations issues.
• Event management and coordination

Minimum Qualifications, Knowledge and Experience

• A Degree in Journalism or Communication (preferably Public Relations option) or relevant degree with post graduate diploma or Masters in Journalism or Communication from a reputable institution.
• At least 6 years’ experience in public relations and/or journalism background.
• Past experience in mainstream journalism and Public Relations Agency will be an added advantage

Key Competencies and Skills

• Proficiency in Microsoft Office applications
• Copy editing skills
• Demonstrated ability to network with key players in the media industry
• Effective presentation and communication skills
• Excellent interpersonal skills
• Excellent writing skills
• Event planning

3. Manager IT Services

Reporting To: Chief Information Officer

Overall Job Purpose

The purpose of the role is to ensure that the HFC IT team deliver quality service through planning, scheduling and measurement of IT services to provide the agreed levels of service, taking into account the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.

Principle Accountabilities

To develop and maintain strategic relationships with the various departments across the bank, partners and suppliers. Define, negotiate, and regularly track SLAs of IT services with various business units and 3rd party service providers for HFC.

Ensure effective on-going monitoring and support for all systems in use by both internal and external customers by maintaining IT services provision at the highest possible levels. Carry out regular performance measurements (MI/Reporting, trend analysis, KPIs) to ensure that HFC IT services are delivered as per SLA’s by both internal IT and external vendors and providing metrics for periodic SLA and contract reviews and renewals.

To define, implement and oversee the IT change management framework and process in line with industry best practices e.g. ITIL, COBIT to minimize the impact of IT infrastructure changes to internal and external customers.

To develop, implement and continuously improve ICT “best practice” tools and processes based on IT services management frameworks e.g. ITIL, COBIT. Promote a quality & risk management culture in IT services through the development and implementation of appropriate quality & risk strategies to manage the services, the supply chain of IT services, provide the required levels of service, system performance and functionality that meet business objectives.

Provide inputs into IT strategic planning and budgeting processes to ensure that key service themes are addressed to improve availability while improving self-service.

Own the IT services catalogues and ensure it is regularly updated with all services provided by IT.

Oversight and ensure best practice in operation, administration and reporting of infrastructure (networks, system administration, servers), databases (backups, storage and tuning activities), applications, channels and security activities.

Minimum Qualifications, Knowledge and Experience

• Degree holder in Information Technology with professional qualification in Project Management. Master’s degree would be an added advantage.
• ITIL Service Level Management practitioner certificate.
• Prince 2, PMP, Scrum, COBIT, or any other IT Management Framework
• 7 years’ work experience with more than 4 years in services management.3-4 years in supervisory role.
• Working experience in a bank or other financial services organization would be added an advantage.

Key Competencies and Skills

• Results oriented, excellent interpersonal skills, analytical thinker and problem solving skills.
• Good communicator, self-driven and a team player.
• Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.

4. Litigation Manager

Reporting To: Director Company Secretary & Head of Legal

Overall Job Purpose

To handle litigation, arbitrations /court cases by instructing and liaising with external advocates to ensure the company does not incur losses and also to mitigate on losses from suits.

Principle Accountabilities

• Responsible for instructing the Company’s external Lawyers by writing letters of instructions to ensure that company’s interests are adequately and promptly represented.
• Directly liaise with external lawyers in respect of preparation of evidence and witnesses for all pretrials.
• Attend court and testify on behalf of the company to ensure the company does not incur losses.
• Provide response to correspondence from external lawyers to advice on company’s position on legal matters and obtain update reports from external advocates on all legal suits.
• Provide legal advice on recovery cases in order to realise our securities.
• Negotiate on legal fees with external advocates.
• Compile requisite injunctions and major court cases reports for the various committees

Minimum Qualifications, Knowledge and Experience

• Bachelor of Law-LLB, Diploma Kenya School of Law, Advocate of the High Court of Kenya
• 5 years Litigation experience in a busy environment.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and Negotiation skills.
• Drafting pleading skills.
• Demonstrated good planning and organisation skills.
• Strong leadership and management skills.
• Team player and must have integrity.

5. Human Resource Business Partner

Reporting To: Group Human Resources Director

Overall Job Purpose

To enhance the achievement of business unit and overall Bank objectives through the alignment HR strategy to business strategy. To design and implement relevant Human Resources solutions in line with business needs.

Principle Accountabilities

Implementation of HR Strategy throughout the Business Unit.

Human Resource Planning

• Prepare Human Resource forecasts in consultation with Business Unit Heads.
• Facilitate the Career and succession plans for key resource people and key positions.
• Support the development of Talent management within the Business Unit by enabling the Business Unit to attract, retain and motivate talent. Ensure talent management policies and initiatives are being driven objectively
• Maintain a data base of talent- both internal and external for focus areas based on market dynamics of supply and demand.
• Advise BU on the Exit trends and propose measures for talent retention.
• Reports: Provide call reports, succession planning reports, Turnover reports, Leave, disciplinary, grievance, and staff movement reports plus any that may be required by the Head of HR.

Resourcing ( Recruitment, Selection and Placement)

• Identify the best source of candidates for positions both internally and externally
• Undertake strategic resourcing initiatives such as head hunting, Market intelligence, Talent acquisition.
• Undertake interviews for short listed candidates manage the engagement process and ensure great experience in on boarding.
• Train, coach/mentor and support line managers on the recruitment process.
• Ensure proper orientation and induction of new staff is carried out i.e. First day induction: HR policy, Medical and insurance
• Ensure that all staff have a signed off job descriptions and strategic objectives.

 Organizational Development and Change Management:

• Drive organization implementation/change initiatives in line with business unit strategies i.e. Review and implement fit for purpose structures, benchmarking analyses, ensure targets are reviewed to reflect the changes.
• Facilitate the preparation of job descriptions for new roles, ensure that the job roles are well-defined, evaluated and organizational structures are in place & constantly updated.
• Work with relevant persons to ensure proper change management processes within the business.
• Ensure communication and management of the Bank’s change initiatives as “ a change catalyst” within the business unit (champion compliance in line with change management framework and processes).

Learning  and Resource Development/Management:

• Support the L & D Officer and Line Managers in establishing the skill gaps within Business units and facilitate TNA and execution of mitigation initiatives.
• Oversee the delivery of training programs with the Training Officers and Service Providers
• Facilitate selected training programs in consultation with L&D and Heads of Departments.
• Monitor and implement capacity building initiatives that are directed to continuous on the job learning and staff career development.

Performance Management:

• Oversee roll out and cascade of the Bank’s performance management policies in the Business Units.
• Coordinate the entire process of performance appraisals, ensuring timely submission of reports and their analysis.
• Act as first point of contact on Performance Management policy, practices and procedures with the view of ensuring staff are fully engaged and attaining desired levels of productivity.
• Co-ordinate with Business Unit Heads in ensuring that staff appreciate the linkage of performance to reward by way of proposing bonus awards, fringe benefits as well as merit increments.

Employee Relations:

• Support and advise the Head of HR and Business Units on the opportunities for improvement of employee relations.
• Champion and enforce labor laws as constituted within the country and the Bank’s Policies.
• Interpret policies and procedures and assess compliance by all employees within the business unit.(Advise managers and employees on disciplinary issues and procedures)
• Ensure work place harmony is in place.
• Enhance two-way communication within the business unit by ensuring that employees and other stakeholders are informed on what is happening, why it is happening and how it affects them.
• Ensure smooth termination process for employees, resignations and negotiated terminations as per the instructions of the HR and Legal Heads.
• Champion employee wellness programs.

Relationship Building and HR Branding

• Visit Divisions/departments/Branches to support and advise on Human Resources challenges and issues facing the business units.
• Review SBU/Branch meeting minutes for any Human Resource Related issues and resolve/cascade/escalate the same accordingly.
• In liaison with Divisional/departmental/Branch/Unit heads, ensure that leave plans are in place and are adhered to and that Leave Liability is managed.

People and Culture

• Champion the values of the bank and its culture in all staff contact points and engagement’s.
• Support the Heads of HR and Departments in inculcating a shared culture and foster employee loyalty to the Bank’s values.
• Attend MANCO meetings of allocated divisions and offer expert HR advice on people matters with focus on culture of the bank.
• Administer culture surveys and communicate initiatives designed from the same
• Liaise with departmental and division heads to ensure that new staff are allocated mentors and review periodic mentoring reports on the staff.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s Degree in Human Resource Management, Social sciences or relevant field from a reputable institution.
• Higher Diploma in Human Resources.
• At least 10 years of HR generalist or relevant experience in a busy Human Resources environment.
• Registered member of the Institute of Huan Resource Management (HRM)
• Must have a valid practising certificate.

Key Competencies and Skills

• Deep knowledge of Business – Business acumen
• Organizational & Talent management acumen
• Good Coaching capability and handling difficult feedback
• Employee/Customer-centric individual
• Excellent Communication Skills
• Inspirational leadership – ability to inspire and motivate colleagues and drive right service behaviors across the company.
• Ability to make a significant impact – contribute, influence, negotiate decisions that impact the business, employee and client experience.
• Tenacity & Trusted to deliver – great work ethic and integrity.
• Execution Excellence -Focus on achieving results.
• Change adaptability and comfortable with working with ambiguity.
• Design thinking and agile methodology of working.
• Demonstrated passion for excellence with respect to care and concern for employees/customers

6. Branch Business Manager

Reporting To: Head of Branch Business

Overall Job Purpose

The Branch Business Manager will be responsible for growing branch portfolio and balance sheet, and effective management of branch sales staff in order to maximise branch profitability.

Principle Accountabilities

• Achieve growth of the branch asset and liability book to ensure growth of the branch and increase profits.
• Oversee the operations of the branch to ensure compliance of laid down policies and procedures.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Appraising and reviewing of staff performance so that branch strategies are accomplished.
• Safeguard and oversee the effective and efficient use of branch assets so that set budgets are adhered to.
• Setting branch strategies in line with company strategy and preparation of relevant reports to monitor and review performance

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution, Masters’ degree is an added advantage.
• Professional qualifications- AKIB/ CPA/ACCA.
• At least 5 years’ experience in management within the Banking Industry and specifically Branch Management experience.
• Strong credit underwriting skills.
• Strong appreciation of banking operations, corporate, treasury, retail and transactional banking.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Strong leadership and management skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.

7. Relationship Manager – SME Banking

Reporting To: Branch Business Manager

Overall Job Purpose

To achieve business growth in the SME & Commercial banking segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Principle Accountabilities

Acquisition: Business Development

• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels i.e. Internet Banking, WHIZZ and other platforms.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity.

Portfolio profitability (Cross-sell & Retention)

• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.

Customer and Market:

• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Ensure all customer engagements are recorded accordingly

Compliance:

• To ensure compliance with both internal and external regulatory requirements.
• To continuously follow business operational and credit policies ensuring their compliance

Minimum Qualifications, Knowledge and Experience

• A Bachelor’s degree in any business related field from a reputable institution.
• 4-year experience in client relationship management in the banking industry.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Good interpersonal and communication skills.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Strong client relationship management skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.

8. Direct Sales Representatives

Reporting To: Sales Team Leader

Overall Job Purpose

The Direct Sales Representative will be responsible for growing the Branch Business through aggressive sales and relationship for it is a business growth and development role. He/she will report to the Sales Team Leader.

Principle Accountabilities

• Selling consumer products including accounts sales and deposits mobilization of etc.
• Sales planning and tracking of daily sales activity and reporting to the management.
• Mapping and scoping the business opportunity within the Branch environs and liaising with the Branch Management for sales activations.
• Making presentations to prospects
• Customer interviews and interactions both at the Branch and at their place of work/Business to understand their needs and offer the right products.

Minimum Qualifications, Knowledge and Experience

• A Diploma in Marketing and Sales or other related fields.
• A Bachelor’s degree, preferably in Commerce/finance, Business, Banking and Finance or related fields will be an added advantage.
• Sales, Marketing and/or other banking professional qualifications would be added advantage.
• At least 1-year Sales experience with relevant experience in Customer Service.

Key Competencies and Skills

• Practical experiences in use of MS Office applications
• Ability to work independently under strict deadlines.
• Must have good interpersonal and communication skills.
• Results oriented, analytical thinker, problem solving skills.
• Demonstrated good planning and organizational skills.
• Must be a team player and have integrity

9. Relationship Manager – Transactional Banking

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Relationship Manager – Transactional Banking

 

 

Reporting To: Head of Transactional Banking

Overall Job Purpose

• Developing cash management and trade finance business in conjunction with the SME and Branch Business Banking team to achieve set targets.
• Structuring cash management and trade solutions to new and existing customers to meet sales goals and targets (revenues and volumes).
• Spearheading rollout and utilization of alternative banking channels (ABC) – (Internet banking, mobile banking and MasterCard)

Principle Accountabilities

• Work closely with the head of transactional banking to meet and exceed working capital product, ABC channels revenues and profitability targets.
• Undertake market situation analysis to identify new business opportunities.
• Work closely with head of transactional banking to understand customers’ businesses and anticipate their requirements.
• Match customers’ needs with HFC product capabilities through presentations and proposals.
• Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
• Ensure smooth deal implementation and while maintaining high levels of service quality.
• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
• Ensure customer service issues are addressed to maintain a high level of post sales servic

Minimum Qualifications, Knowledge and Experience

• A business related degree from a reputable institution.
• At least 3 years banking experience in cash management, sales and retail banking.
• Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.

Key Competencies and Skills

• Ability to work independently under strict deadlines.
• Analytical and basic accounting skills
• Demonstrated good planning and organisation skills.
• Selling, persuasion and negotiation skills
• Report writing and presentation skills.
• Team player and must have integrity.
• Must be able to communicate with a wide variety of third party vendors and processor support teams.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Capacity to define problems; gather data, establish facts and draw valid conclusions
• Generate effective solutions to problems while considering all aspects of situations
• Strong interpersonal skills highly motivated and well organized; excellent oral and written communication skills
• Ability to prioritize workload, maintain integrity of confidential member and team member information
• Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment

10. Lending Assurance Officer

Reporting To: Scheme Administrator

Overall Job Purpose

The Lending Assurance Officer will be responsible for the following;

• Performing call back verification and  a gating function for quality of applications from branches.
• Oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey
• Oversee the handshake process of applications between business assurance and scheme administration

Principle Accountabilities

• Perform call back verification for loan applications.
• Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
• Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
• Monitor fulfillment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfillment takes the shortest time possible
• He/she will ensure that applications have been properly on boarded in the system and invoices submitted to the employers.
• Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
• Follow up for timely receipt of loan repayment instalments and application of the same on time.
• Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
• Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
• Issuance of stop orders of the cleared loans to companies.
• Manage customer issues, queries and complaints as well as deliver high quality service.
• Any other duties as maybe assigned by the line manager.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in business or finance related field from a reputable institution.
• 3-5 years banking experience 2 of which must have been in loans administration.
• Knowledge of Credit and Operations.

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

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