Assistant Banquets Manager at Ole-Sereni

The Assistant Banquets Manager oversees all aspects of a banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Assistant Banquet manager, in liaison with the F&B Manager is also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing banquet staff.

Qualification

• Previous F&B experience required.
• Previous supervisory experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions and accommodate a flexible work schedule.

Responsibilities

• To be responsible for the banqueting operation and assisting in the running of any other F&B outlet in the in the absence of the Departmental Manager
• Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
• To ensure that banquet rooms are laid up to the required standard and as per the guest request as indicated on the function sheets.
• Regularly attends BEO meeting or arranges for a representative to be present in your absence
• Meet with the Chef and to review scheduled group’s menu and equipment requirements.
• Review sales for previous day and resolve discrepancies with Accounting. Track revenue against budget.
• Regularly monitor the inventory of all F&B supplies and orders supplies when needed.
• Always completes and signs for all stock requisitions and continually monitors inventory costs against budget.
• To approve the general stores requisition, beverage requisition and the kitchen requisition as per weekly/ daily schedules planned.
• To maximize the departments profits together with controlling of the departmental costs, whilst maintaining service standards and product quality.
• To ensue efficient stock planning so that wastage is minimized.
• To take complete responsibility for and /or report on any guest complaint; infraction of unusual situations etc. as soon as possible.
• To ensure that all necessary supplies are ordered in a timely manner.
• Ensure that company property is safe to use, cleaned appropriately, and kept secure at all times.
• Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• To identify training needs and to liaise with the Training Manager in organizing training programmes for staff in the department
• To keep abreast with the competition by conducting periodic competition and market surveys
• To maintain and enforce such systems and methods in the area of Banquet service as laid down by the management
• To develop new and superior methods of professional food and beverage service
• To ensure that employees in the department conform to house rules and policies of the Hotel
• To run departmental staff briefings daily, and staff meetings monthly.
• To hire casuals for events, conferences and to ensure that they are trained in accordance with the hotel standards.
• To carry out appraisals as per the company appraisals system and to initiate the performance evaluation of his subordinate staff
• To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.
• Continuously analyze actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Food & Beverage Manager/GM for the enhancement of customer expectation.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
  • Fire regulations and procedures
  • Health and safety regulations
  • First aid procedures
  • Food Hygiene regulations

• To participate in any training/development schemes required by management

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Club Lounge Agent at Ole-Sereni

The incumbent in this position is responsible for checking-in and checking-out our guests on the Club Lounge/ Apartment Floor in a friendly and caring manner. At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.

Qualifications

• Diploma or Certificate in Front Office Operations or Higher qualification in Hotel Management.
• Must be computer literate – working knowledge of office packages – word, excel.
• Experience: A minimum of three (2) years experience in a similar position, additional language ability is a plus / Minimum of three (2) years experience with a noted Hotel/Brand.
• Knowledge of cashier operations.
• Knowledge of Hotel business operations.
  

Skills

• Communicate clearly and understand the predominant language(s) of our guests.
• Work in a standing position for long periods of time (up to 6 hours).
• Proficient in computer operations including hotel management system, word, excel & outlook.
• Good people management skills.
• Must be flexible and adaptable to change.
• Demonstrate time management and organizational skills.
• Must be internally motivated and detail oriented.
• Must be able to work a flexible schedule including days, weekends and holidays.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity.
• Building teamwork.
• Interpersonal skills; customer service orientation, communication skills.
• Writing skills: able to write welcome letters and apologies to guests.
• Listening & oral skills.

Responsibilities

• Registers guests and assigns rooms, accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for arrivals.
• Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel.
• Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms.
• Prepare arrival reports and share with the concerned departments.
• Conduct room inspections and coordinate your findings with the necessary departments.
• Ensure the cleanliness and neatness of the Club Lounge areas.
•  Possesses a working knowledge of the reservation department, takes same day reservation and future reservation when necessary.  Knows cancellation procedures.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Attends daily briefings, does a thorough verbal and written handover and is aware of daily activities taking place in the Hotel.
• Reports any unusual occurrences or requests to Shift Leader or designated Manager.
• Knows all safety and emergency procedures.
• Develops a thorough knowledge of computer system, room allocation and types of rooms.
• Stays up to date on room rates, packages, discounts, and how to handle each as well how each relates to each department.
• Develops a detailed knowledge about the Hotel staff, services and hours of operations.
• Conduct daily courtesy & departure calls.
• Completes check in and check out procedures efficiently.
• Escorts guests to their rooms whilst promoting the hotel and following all necessary procedures.
• Obtains a cash float and keep it balanced.
• Post charges to guests’ accounts.
• Handles cash, cheques, credit cards and direct billing requests properly.
• Transfers folios charged to city ledger to each Company/TA account correctly.
• Responsible for returning guests’ passports after scanning them immediately.
• Coordinate with Transportation and airport desk to ensure timely pick-up and drop-off of guests, if required
• Uses proper vouchers to deal with different front desk transactions (petty cash, meal and paid out vouchers).
•  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
•  Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene and Health & Safety.
• Ensures that a good relationship is kept between all other departments.
•  Play and active role in the implementation of new procedures and services.
• Reports for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

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F & B Cost Controller at Ole-Sereni

Responsible for auditing and controlling food & beverage accounts and control documents. Among other functions, he/she ensures that the summary and discrepancy reports prepared and produced are correct. Will do stock take, prepare consumption reports and cost menus in conformity with requirements.

Qualifications

• The ability to work in a team as well as individually
• Sound decision making
• Excellent written and verbal communication skills
• Good attention to detail
• The ability to work under pressure and to deadlines
• Good IT skills
• Level 2 Diploma in Credit Management
• CPA Qualification
• Double entry book keeping
• Basic costing principles
• Purchase, sales and general ledgers

Responsibilities

• Achievement of systems and controls that flow easily without disrupting the operation of the food and beverage facility
• Accurate and timely reporting of finances
• Food and beverage stock control in all bars and stores.
• Computer operations control in points of sales systems.
• Analysis of consumption data.
• In conjunction with the Executive Chef & F&B manager, provides analysis of F&B stores consumption to handle the ordering of Food and Beverage as exact as possible.
• Input in the computer all bar stock received.
• Maintain the food inventory updated on a daily in cooperation with the Executive Chef.
• Carry out spot-checks on the hotel stores rotating stock-takes.
• Carry out checks on storing operations and receivables.
• Input in the computer all the requesitions.
• Control and ensure that not one item goes out from the stores without requisition.
• Accounts for any stock transfer between onboard locations.
• Inputs physical bar stock counts into the computer system and analyze results highlighting the discrepancies for additional counts or reviews.
• Hold minimum each second day a spot check on physical inventories held in the bars, food and beverage stores, stores and day stores.
• Monitors – controls tips and bonuses to bar staff.
• Compiles a physical inventory routine for each food & beverage locations.
• Prepares a report in the end of each week to be signed by the F&B Manager and copy to the Chief Accountant.
• Day to day supervision and management of the responsibilities detailed above.
• Spreading random audits and reconciliation´s over the voyage and moving forward with new computer installations and controls procedures, whilst tackling systems and financial control problems, as these occur.
• Run end of the day on all bar point of sales workstations; distribute daily sales analysis reports as required.
• Feed figures into spreadsheets format to carry out the control functions described above.
• Review “undefined” accounts.
• Performs any other duty as requested by his/her superiors.
• Participate in the hotel’s social responsibility programme
• To adhere to strict grooming and hygiene standards

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Front Office at Ritepak

A leading Manufacturer in the FMCG segment has the following Vacancy:

Job Summary

Responsible for selling company products to clients within a specified geographic territory.

Travel to prospective locations to establish leads, introduce products or maintain the relationship of an existing customer account as well as front office duties -customer service and telesales.

Applicant must be a willing to reside in Uganda.

Responsibilities

• Assist and provide administrative support.
• Open and maintain key accounts such as supermarkets, distributors, large retail and consumer clients
• Follow up on leads identified in strategy meetings
• Build personal and professional relationships with new and current customers to promote goodwill
• Ensure customer satisfaction by training and providing directly support
• Listing of new products and ensuring maximum utilization of all company’s products
• Debt Management for overdue payments and as directed by Sales management.
• Provide feedback to management on effectiveness of sales strategies
• Collects external environment data related to market, competition & trends
• Maintain account information, generate reports and manage sales.
• Offering after-sales support services
• Administering client accounts
• Recording and maintaining client contact data
• Prepare quotes, pro-forma invoice & final invoice.
• Answering client inquiries, emails and phone calls.

Skills

• A high degree of personal motivation and drive to achieve personal and professional goals.
• Strong communication and interpersonal skills to create business relationships
• Strong presentation and negotiation skills
• Highly motivated self-starter.
• Experience in front office channeling FMCG to retail and consumer clients

Qualifications

• Diploma/Degree in Business Administration, or related course
• Kenyan Citizen.
• Valid Passport.
• Fluency in English and Swahili (Written and Spoken)
• Job based in Kampala, Uganda.
• Proficiency in Microsoft Office suite, Erp systems.

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Database Administrator at Aga Khan Hospital

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2012 accreditation for laboratory services and is at advanced stage of attaining Joint Commission International Accreditation. The Aga Khan Hospital, Kisumu has outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa-Bay, Kapsabet, Migori, Bomet and Narok. With the ongoing expansion we seek to recruit professionals for the following vacant position:

Overall Responsibility

Reporting to the IT Supervisor, the successful candidate will provide technical support in maintaining the integrity, effectiveness and performance of Hospital systems IT databases and ensure that data is stored securely and optimally

Responsibilities

• Maintain databases to support applications
• Ensure database security and performance
• Recommend and document ways of integrating application systems to achieve optimal results.
• Implement relevant database upgrades and new installations.
• Ensure availability of databases backups as per set policies
• Perform regular database maintenance to ensure optimum performance and data integrity.
• Understand the business requirements and be part of team to implement in-house /Third party software.
• Ensure smooth running of the in-house developed/3rd party software
• Work may include reviewing code, writing documentation, and following test procedures.
• Work may include UI design, graphics development and programming
• Write simple and complex SQL queries
• Develop customized reports.

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• Certified Oracle Database Administrator.
• Minimum 2 years supporting Oracle database.
• Knowledge of CARE2000 Hospital Information Management System will be added advantage
• Front end development experience Functional IT languages: HTML5, Css3, Jade, Less, Node, Maven, Java Script, PHP, Magento, JSON, Angular JS, Type Script, Java, JavaFX, Spring, Hibernate, SQL and JAXRS.
• Develop applications written in php, JavaScript, Angular JS or Java
• Strong technical skills including understanding of software development principles
• Business awareness and understanding of business requirements of IT
• Excellent interpersonal, organizational and public relations skills.
• Problem problem-solving and good analytical skills
• Detailed oriented and able to meet strict deadlines and work under pressure with minimal supervision

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Sales Representative Internship at Power Governors Limited

Power Governors Limited is the leading supplier and installer of superior car accessories in East Africa. PGL is a member of Road Safety Association of Kenya and wishes to recruit Sales Representative Interns

Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Qualifications

• Degree or diploma in any business related course with a major in sales and marketing
• 1-2years previous work experience as direct sales representative.
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
• Proven work experience as a sales representative
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills

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Steward at Art Caffe

We seek to recruit highly motivated and self-driven and energetic for the position of a steward.

Responsibilities

• Ensure the kitchen is clean and organised all the time
• Ensure that the restaurant floors are clean and dry at all times
• Operate the dish washing machines and ensure the hygiene standard operating procedures are followed to the letter
• Ensure great presentation of dishes before they are served
• Dispose waste as per the Company’s procedure and guidelines
• Ensure the bin area is clean, tidy and organised
• Check dishes and kitchenware for cleanliness.
• Clean and sanitize all utensils and cutlery and equipment used frequently in the restaurant
• Carry out general cleaning as per the company’s standards
• Collect trash in the restaurant
• Any other duty as may be assigned from time to time by management

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts, on weekends and on public holidays
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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Bread Station Attendant at Art Caffe

We are seeking enthusiastic, highly motivated and dynamic individuals with a keen eye to fill the position of a Purser

Responsibilities

• Ensure the Purser’s station is clean and tidy
• Ensure timely preparation of delivery orders and ensure they are delivered on time
• Handle cash transactions, m-pesa transaction and PDQ transactions from customers
• Ensure timely billing and giving the correct change
• Keep an organised records of the days transaction
• Taking correct take away orders and ensuring they are correctly dispensed
• Suggestive selling of bakery products and other food items to new and existing guests

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.
• Previous sales experience is a plus but not necessary

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts, on weekends and public holidays
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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Pastry Attendant at Art Caffe

[We are seeking enthusiastic, highly motivated and diligent bakery sales team members to join our friendly bakery team. This role requires candidates to be energetic and promote good customer service with familiar and unfamiliar faces. It is a highly challenging yet rewarding role.

Responsibilities

• Greet and create rapport with customers
• Find out the customer’s needs
• Recommend, select and help locate the right bakery products
• Describe a product’s features health benefits
• Answer customer queries regarding the bakery the products on display
• Place special orders and can use technology to research and read
• Communicate to sales and marketing department about customer comments
• Stay current with sales prices and actively communicate weekly specials
• arrange and display merchandise
• keep merchandise area tidy

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.
• Previous sales experience is a plus but not necessary

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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Hostess/Host at Art Caffe

We are seeking enthusiastic, highly motivated, friendly and dynamic individuals to fill the position of a hostess

Responsibilities

• Greet incoming guests warmly with a genuine smile and eye contact and seat all guests in the restaurant
• Usher guests into the restaurant , offer the menu and ensure they are attended to in a timely manner by the waiting staff
• Answer the phone calls and provide the suitable service
• Make table reservations
• Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests.
• Interact with the guest as they leave restaurant to ensure a positive dining experience
• Ensure that the menus are clean and presentable
• Arrange seats and tables at the dining area

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts, on weekends and public holidays
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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Cook at Art Caffe

We seek to recruit highly motivated and self-driven and energetic individuals who are passionate about food. The cooks will be preparing delicious meals as per our menu and to the guests’ satisfaction and in a timely manner.

Responsibilities

• Prepare the work station with all needed ingredients and cooking equipment
• Cook various dishes
• Check food while cooking to stir or turn
• Ensure great presentation of dishes before they are served
• Keep a sanitized and a clean working environment in the kitchen
• Ensure proper labelling of items and storage of food items
• Check dishes and kitchenware for cleanliness.
• Check quality of cooking ingredients
• Monitor stock and requisition when there are shortages
• Any other duty as may be assigned from time to time by management

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts, weekends and on public holidays
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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HR Generalist at BBOXX

To help deliver BBOXX’s vision by supporting the HR Manager in executing HR strategy, and delivering business outcomes, at the country level, partnering with in-country line managers to align HR programs and processes with BBOXX’s business objectives. This individual will strategically coach and consult with line managers to provide effective guidance on talent management, employee relations and policy execution

Responsibilities     

• Partnering effectively with in-country line managers to deliver business outcomes
• Supporting the Human Resource Manager and the Managing Director in effecting change and transition.
• Maintain Health and Safety compliance
• Daily attendance monitoring and Leave management
• Employees records and database management
• Working with the Human Resource Manager to provide effective employee relations
• Payroll administration and processing
• Liaising between the Human Resource Manager and the HR Center of Expertise to deliver key HR initiatives at the country level. These initiatives will include:
• Talent Management (via BBOXX Academy)
• Budgeting & workforce optimization (via HR Control)
• Recruitment (via external and in-country internal recruitment

Qualifications

• 3 years’ work experience in a similar/related role that covers all functional areas within HR
• First degree in HR, Organizational Psychology, or a related discipline.
• HR Business Partner experience, or direct commercial/line experience, a strong advantage.

Core Competencies

• Flexible, results-oriented and able to work in a project-driven environment
• Ability to multi-task, with strong project management and decision-making skills
• Strong leadership and influencing skills, with the ability to engage key stakeholders
• Strong analytical and numerical skills, business acumen, and MS Excel skills
• Demonstrated ability to lead change efforts across a team, or within an organization
• Good judgment, and the ability to develop credibility with line management

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Bar Runner at Art Caffe

We are seeking enthusiastic, highly motivated individuals who will be in charge of preparing hot beverages, smoothies, alcoholic and non-alcoholic drinks in the restaurant.

Responsibilities

• Preparing hot beverages, alcoholic, non-alcoholic drinks using the company’s guidelines
• Monitoring the stock levels and placing orders for the bar items when necessary
• Maintain a clean and tidy bar counter at all times
• Daily stock take of the bar items at the end of the shift
• Ensure the glasses and cups are properly arranged

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.
• Previous experience is a plus but not necessary

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts, public holidays and weekends
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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Waiter/Waitress at ArtCaffe

We seek to recruit highly motivated and self-driven and energetic individuals who are passionate about customer service and the ability to serve guests from diverse backgrounds. The role of the waitress is to provide excellent overall dining experience for our guests

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Provide excellent customer service to guests

Qualifications

• Must be at least 18 years of age.
• High school education preferred or equivalent combination of education and experience.
• Previous sales experience is a plus but not necessary

Personal Attribute

• Excellent presentation skills
• Team Player
• Strong organisational and multitasking skills
• Ability to work well under pressure
• Flexibility to work in shifts, on weekends and public holidays
• Excellent Communication skills
• Ability to stand for long periods of time
• Positive attitude, courteous and pleasant nature

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New Recruitment at Barclays Bank (April, 2019 Recommended Jobs Update)

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

1. Assistant Relationship Manager

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2. Sharia Manager

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3. Chief Financial Officer

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4. Actuarial Analyst

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5. Head Governance & Control-BLAK

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6. Legal Manager-BLAK

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7. IT Manager-BLAK

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8. SME Cluster Manager

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Massive Recruitment at Westlink Management Limited (April, 2019 Recommended Jobs)

Westlink Management Consultancy Limited, a Kenya Government (NEA) accredited Agency is recruiting House Helps, Drivers and Cleaners to work in Saudi Arabia, and Qatar.

Minimum requirements

• KCPE
• 22 to35 years
• At least 2 yrs work experience for House helps, and 4 yrs for Drivers.
• Attractive terms offered.

Job Location

• Saudi Arabia, Qatar

Job Positions

• House Helps
• Drivers
• Cleaners

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SME Cluster Manager at Barclays Bank

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

• To Manager and sustain relationship of Enterprise Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Accountability: Sales and Service:- Time split%: 70%	Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate). Consult customer owners/managers on financial/credit issues and general business practice/ideas. Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers. Deal with, and find resolutions for, customer complaints. Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively. Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group. Monitor and ensure adherence to risk service standards.
Accountability: Business Management:- 30%	Research, create and follow up on a target list for potential new business. Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution. Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit & Product specialists) Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy. Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided. Adhere to procedures and guidelines within the BB RMCD.
Risk and Control objectives	Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

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IT Manager-BLAK at Barclays Bank

Accountability: Operational Process Support

• Ensure the core company system is working as per Service Level Agreement (SLA)
• Ensure quality software and hardware maintenance
• Responsible for company data backup and security
• Responsible for generating ICT strategies/proposals and their implementation
• Formulate clear ICT polices and ensure adherence
• Responsible for project management of all ICT programs being implemented. These include additional system modules, system upgrades or new enhanced technology to improve efficiency and productivity.
• Responsible for the preparation of ICT budgets and costs estimates
• Responsible for ICT disaster recovery and business continuity
• Ensure IT training is implemented
• Implement in house solution for business needs in line with best ICT practices
• Effectively enhanced utilization of ICT to improve operation efficiency
• Responsible for system enhancement and customization to cater for new requirements
• Manage relationship with external system vendors and IT service providers
• Ensure month end procedures/Batches are properly and successfully executed
• Ensure year end processes and procedures are correctly executed.
• Approve ICT staff leave
• Decide on ICT fixes as required
• Supervise ICT administrators
• Recommend all ICT expenses and capital expenditures

Operational support:

• Ensure company network infrastructure is proper and secure.
• Responsible for the preparation and generation of ad hoc reports as requested by other business units.
• Ensure change management policies are adhered to and implemented throughout a project life cycle.
• Ensure HR policies are adhered to.
• Assist in preparation of quarterly board papers.
• Represent the company in external forums and lias with industry associations
• Assist in recruitment process of departmental staff.
• Participate and contribute in the monthly management meetings.
• Safeguarding and keeping confidential company documents and information.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of schedule jobs and backups.
• Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, regular file archival and purge as necessary and create, change delete user accounts as per request and authorised.
• Repair and recover from hardware and software failures.
• Provide tier III and other support per request from various constituencies. Investigate and troubleshoot issues.
• Maintenance:
• Apply OS patches and upgrades regularly and upgrade administrative tools and utility.
• Upgrade and configure systems software that supports IAS infrastructure or any other application per project or operational needs.
• Perform periodic performance reporting to support capacity planning.
• Maintain data centre environmental and monitoring equipment.
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Configure CPU memory and disk partitions as required.

Education and Experience Required:

 

• Minimum University  Degree in Information technology  from  a recognized University
• Minimum 3 years’ experience system and database administration in a busy corporate environment.
• Oracle database administration/ PLSQL certification
• Additional certifications in various ICT professions will be an added advantage ( Microsoft, Linux, networking e.t.c)
• Experience in the insurance industry will be an added advantage.

 

Knowledge & Skills:

 

• Sharp troubleshooting and analytical abilities
• Thorough knowledge of windows and Linux  environment
• Excellent skills in oracle database administration and PLSQL
• Ability to effectively prioritize  tasks
• Ability to analyze a  problem and provide resolution
• Extensive knowledge on personal computers
• Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
• The ability to think logically and creatively
• Proven ability to respond quickly, independently and appropriately.
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
• General knowledge on industry principles

 

Competencies: (Maximum of 8 competencies)

 

• Personal and Interpersonal skills
• Respect for all users team members and superiors even if not reciprocated.
• Dedication and commitment to problem resolution and customer service
• Willingness to explore new technologies
• Decision making skills
• Ability to work under pressure
• Yearning to learn more about computers , communication systems and technology
• Change management skills

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Legal Manager-BLAK at Barclays Bank

Accountability: Operational Process Support

 

• To see the monthly recoveries report and engage the third party with a copy to  their insurers.
• Supervise the departments staff and ensure procedures are followed
• Train, develop and appraise staff as per HR guideline
• Ensure  that Human Resource policy is adhered to
• Formulate departmental policies and ensure set service standards are met.
• Ensure external lawyers are instructed as appropriate
• Assist in preparing quarterly board papers
• Participate and contribute in the monthly management meetings
• Support management in strategy and budget implementation
• Ensure  compliance of industry and statutory requirements
• To trace the third party and get their physical location and financial capacity.
• To pursue such third party through advocates if the third party is not responsive.
• To respond timeously to third party demand notices  to our insured   and  where applicable settle matters under the Knock for Knock agreement
• Monitoring the progress made by the advocates where we have instructed them to handle on our behalf.
• To contact witness to attend court and to attend court as the company witness when called upon.
• Ensure compliance with all regulatory and internal procedures.
• Ensure the company does not take legal liabilities where it should not
• Offer legal opinion on cases filed against the company third parties

Education and Experience Required:

 

• University  Degree in Law  from  a recognized University
• Diploma in Insurance
• Diploma from Kenya school of law
• Membership of LSK
• Experience in the  insurance  industry  will be an added advantage ..

 

 

Knowledge & Skills:

 

• Negotiation Skills
• Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment.
• Proven ability to respond quickly, independently and appropriately .
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills.
• Knowledgeable in compiling data and preparing a variety of reports as well as ability to verify the accuracy of documents.

 

• Organizational skills

 

 

Competencies: (Maximum of 8 competencies)

 

• Personal and Interpersonal skills
•  Reporting writing
• Decision making skills
• Relationship and  networking skills
• Persuading and Influencing skills
• Ability to work under pressure
• Change management skills

 

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Night Auditor at Ole-Sereni

Process daily audit of the hotels financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary

Qualifications

• At least 3 year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Responsibilities

Front Office

• Responsible for the front desk operation during the overnight shift
• Cross check all bills posted to the room and sign on the each and every bill which has been checked.
• Ensure that all the cash bills, apart from room settlement (If the Guest has paid cash) balance the cash collection for extras in the report.
• Please refer the cashier report at front office module and balance the cash.
• Ensure extras paid by cash are recorded as cash paid and amount collected physically tallies with the system generated bill.
• Balances the cash in the front office, and if the guest has paid or settled the bill through Credit card ensure that the credit card slip is attached to the bill and the Bill amount should tally with the credit card settled amount.
• Ensure that room bills settled to company before starting the night audit are settled to respective company as per the contract.

Point of sales (All Outlet)

• Collects all the outlet bills from POS, Travel desk and laundry
• Takes the report Settlement by bill number in POS report option.
• Check all the bills individually for all the outlets and make sure that if a particular bill has settled to Cash, there should be a cash collected seal on the bill by the cashier and if the bill has settled by Credit card make sure that the credit card swiped statement is attached (counter signed by the Guest).
• If bills are posted to the room, make sure that the guest signature is available in the bill and room number clearly mentioned in the bill.
• Balance the cash collection outlet wise and make sure that all cash shown on the report tallies with the physical cash of each cashier.
• Similarly check the bills from Travel desk and laundry.
• Balance the cash and collections outlet wise along with other settlements with hard copies of the bills.

Reports to be taken in the POS module

• Settlement by bill number.
• Sales day book.
• Cashier report (Individual cashier wise)
• Collection summary.
• Other reports like items wise sales etc are available, which ever is request by the cost department you can take the print out.

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Front Office Supervisor at Ole-Sereni

Oversees the Front Desk operations, directs the staff in performing their duties and will also perform these duties to include, but not limited to welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment, billing/guest check outs, handling guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Ole- Sereni’ policies.

Qualifications

• Certificate in Front Office Operations or Higher qualification in Hotel Management.
• Must be computer literate – working knowledge of office packages – word, excel.
• Experience: A minimum of one (1) year experience in a similar position in a hotel. Additional language ability is a plus.
• Have undertaken either internally or through other sources the following course:
• Basic Accountancy
• Leadership
• Customer Care / Hospitality
• Communications Skills

Responsibilities

• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.
• Responsible for the supervision of guest check-in/check-out by ensuring that this is carried out with speed and efficiency
• Supervise working of all team members and ensure achievement of all front office objectives according to the set standards.
• Ensure that guest requests are communicated to housekeeping and guest relations for proper preparation prior to check-in
• Ensures that all arrivals of the day have their rooms ready and their room keys cut and tested before arrival.
• Ensures proper filling of guest registration cards
• Makes sure that room status is updated frequently so as to show if rooms are clean, dirty or out of order and make follow with the housekeeping team on readiness of arrival rooms.
• Ensures speedy check-in of guests and that all check-ins are logged into the system and guest information is updated.
• Ensure that all deposits are collected upon check in
• Ensures guest messages are delivered promptly to their rooms and that no parcels are left lying in the drawers or on the desk.
• Ensures that employees project professionalism and provide friendly and efficient service.
• Minimizes check out time by ensuring that the guest bills for next day’s departures are ready in advance a copy sent to the guest room by 1900hrs on the day before departure.
• Ensure that any issues that require management action e.g. complaints or compliments are logged in the handover book.
• Handles all guests’ complaints or compliments at the front desk and seeks assistance from the Assistant Front Office Manager if in difficulty.
• Ensures that the float for the cashiers is intact by conducting random audits.
• Is responsible for maintaining store and stationery stock levels in respect to the business volume.
• Makes store and purchase requisitions for the front office and forwards the same to the Front Office Manager for approval.
• To ensure that guest history record is up-to-date at all times.
• Monitors Internet / photocopier usage at the business centre and charges others accordingly.
• Daily checks the credit limit report and seeks direction from the FOM on issues that he/she needs support over.
• By leading the front office staff in strict follow up of laid down procedures, he ensures customer satisfaction.
• Is to be aware of all VIP arrivals for the day and participate in their rooms’ inspection to ensure that they receive special recognition and service at all times.
• Facilitates cordial employee relations by solving any disputes that may arise during the operation among staff and reports the same to the Front Office Manager for further action.
• Maintains an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem.
• Identifies training and orientation needs of the front office staff and implements training sessions in coordination with the Asst Front Office Manager and the Training Manager.
• Assumes overall responsibility for maintaining front desk high standards by ensuring neatness, proper functioning of equipment in clean and good repair and that constant maintenance and check-ups are regularly carried out. In case of breakdown or failure the FOM must be informed to organize for repair.
• Ensures that policies and procedures in regards to staff appearance, hygiene and etiquette are enforced.
• Promotes room sales/in house facilities to hotel guests as well as walk in guests and potential clients.
• Give work directions, resolve problems and prepare work/leave schedules.
• To participate in any training/development schemes required by management
• Complies with hotel’s Health, Safety and Hygiene policy.
• Participate in the hotel’s social responsibility programme

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General Cashier at Ole-Sereni

Reporting to the Chief Cashier, the incumbent is responsible for coordinating the activities of F&B Cashiers and Front Desk Cashiers and physically dealing with liquid cash and all cash transactions

Qualifications

• Min. Education Level : CPA 2
• Field of Study : Accountancy & Business
• Year of Exp Required : 2
• Skills : Supervision / Familiar with quick books Sun system
• Meticulous, confident in handling cash

Responsibilities

• In charge of hotel cash float and control, and daily collection banking.
• Supervising all cashiers, namely F&B cashiers, and Front Office cashiers.
• To be responsible for cashiering activities in the hotel ensuring proper controls are maintained.
• To ensure that all summaries are checked on daily basis and proper records are maintained.
• To oversee that all receipts  are properly issued and recorded, following  sequence  of serial numbers, balancing with summaries done and cash collections
• Ensuring that collections are done on time to enable daily banking on time.
• Handling all payments: i.e. cash and cheques.
• Compiling and reporting the daily collections summary and banking summary to the Chief Accountant.
• Ensuring there is enough float / change to meet our daily operations with ease.
• Uploading credit cards and banking accordingly.
• Submission of daily and monthly collection and banking reports analysis

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Assistant Banquets Manager at Ole-Sereni

The Assistant Banquets Manager oversees all aspects of a banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Assistant Banquet manager, in liaison with the F&B Manager is also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing banquet staff.

Qualification

• Previous F&B experience required.
• Previous supervisory experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions and accommodate a flexible work schedule.

Responsibilities

• To be responsible for the banqueting operation and assisting in the running of any other F&B outlet in the in the absence of the Departmental Manager
• Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
• To ensure that banquet rooms are laid up to the required standard and as per the guest request as indicated on the function sheets.
• Regularly attends BEO meeting or arranges for a representative to be present in your absence
• Meet with the Chef and to review scheduled group’s menu and equipment requirements.
• Review sales for previous day and resolve discrepancies with Accounting. Track revenue against budget.
• Regularly monitor the inventory of all F&B supplies and orders supplies when needed.
• Always completes and signs for all stock requisitions and continually monitors inventory costs against budget.
• To approve the general stores requisition, beverage requisition and the kitchen requisition as per weekly/ daily schedules planned.
• To maximize the departments profits together with controlling of the departmental costs, whilst maintaining service standards and product quality.
• To ensue efficient stock planning so that wastage is minimized.
• To take complete responsibility for and /or report on any guest complaint; infraction of unusual situations etc. as soon as possible.
• To ensure that all necessary supplies are ordered in a timely manner.
• Ensure that company property is safe to use, cleaned appropriately, and kept secure at all times.
• Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• To identify training needs and to liaise with the Training Manager in organizing training programmes for staff in the department
• To keep abreast with the competition by conducting periodic competition and market surveys
• To maintain and enforce such systems and methods in the area of Banquet service as laid down by the management
• To develop new and superior methods of professional food and beverage service
• To ensure that employees in the department conform to house rules and policies of the Hotel
• To run departmental staff briefings daily, and staff meetings monthly.
• To hire casuals for events, conferences and to ensure that they are trained in accordance with the hotel standards.
• To carry out appraisals as per the company appraisals system and to initiate the performance evaluation of his subordinate staff
• To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.
• Continuously analyze actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Food & Beverage Manager/GM for the enhancement of customer expectation.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
  • Fire regulations and procedures
  • Health and safety regulations
  • First aid procedures
  • Food Hygiene regulations

• To participate in any training/development schemes required by management

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Front Office Supervisor at Ole-Sereni

Oversees the Front Desk operations, directs the staff in performing their duties and will also perform these duties to include, but not limited to welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment, billing/guest check outs, handling guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Ole- Sereni’ policies.

Qualifications

• Certificate in Front Office Operations or Higher qualification in Hotel Management.
• Must be computer literate – working knowledge of office packages – word, excel.
• Experience: A minimum of one (1) year experience in a similar position in a hotel. Additional language ability is a plus.
• Have undertaken either internally or through other sources the following course:
• Basic Accountancy
• Leadership
• Customer Care / Hospitality
• Communications Skills

Responsibilities

• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.
• Responsible for the supervision of guest check-in/check-out by ensuring that this is carried out with speed and efficiency
• Supervise working of all team members and ensure achievement of all front office objectives according to the set standards.
• Ensure that guest requests are communicated to housekeeping and guest relations for proper preparation prior to check-in
• Ensures that all arrivals of the day have their rooms ready and their room keys cut and tested before arrival.
• Ensures proper filling of guest registration cards
• Makes sure that room status is updated frequently so as to show if rooms are clean, dirty or out of order and make follow with the housekeeping team on readiness of arrival rooms.
• Ensures speedy check-in of guests and that all check-ins are logged into the system and guest information is updated.
• Ensure that all deposits are collected upon check in
• Ensures guest messages are delivered promptly to their rooms and that no parcels are left lying in the drawers or on the desk.
• Ensures that employees project professionalism and provide friendly and efficient service.
• Minimizes check out time by ensuring that the guest bills for next day’s departures are ready in advance a copy sent to the guest room by 1900hrs on the day before departure.
• Ensure that any issues that require management action e.g. complaints or compliments are logged in the handover book.
• Handles all guests’ complaints or compliments at the front desk and seeks assistance from the Assistant Front Office Manager if in difficulty.
• Ensures that the float for the cashiers is intact by conducting random audits.
• Is responsible for maintaining store and stationery stock levels in respect to the business volume.
• Makes store and purchase requisitions for the front office and forwards the same to the Front Office Manager for approval.
• To ensure that guest history record is up-to-date at all times.
• Monitors Internet / photocopier usage at the business centre and charges others accordingly.
• Daily checks the credit limit report and seeks direction from the FOM on issues that he/she needs support over.
• By leading the front office staff in strict follow up of laid down procedures, he ensures customer satisfaction.
• Is to be aware of all VIP arrivals for the day and participate in their rooms’ inspection to ensure that they receive special recognition and service at all times.
• Facilitates cordial employee relations by solving any disputes that may arise during the operation among staff and reports the same to the Front Office Manager for further action.
• Maintains an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem.
• Identifies training and orientation needs of the front office staff and implements training sessions in coordination with the Asst Front Office Manager and the Training Manager.
• Assumes overall responsibility for maintaining front desk high standards by ensuring neatness, proper functioning of equipment in clean and good repair and that constant maintenance and check-ups are regularly carried out. In case of breakdown or failure the FOM must be informed to organize for repair.
• Ensures that policies and procedures in regards to staff appearance, hygiene and etiquette are enforced.
• Promotes room sales/in house facilities to hotel guests as well as walk in guests and potential clients.
• Give work directions, resolve problems and prepare work/leave schedules.
• To participate in any training/development schemes required by management
• Complies with hotel’s Health, Safety and Hygiene policy.
• Participate in the hotel’s social responsibility programme

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General Cashier at Ole-Sereni

Reporting to the Chief Cashier, the incumbent is responsible for coordinating the activities of F&B Cashiers and Front Desk Cashiers and physically dealing with liquid cash and all cash transactions

Qualifications

• Min. Education Level : CPA 2
• Field of Study : Accountancy & Business
• Year of Exp Required : 2
• Skills : Supervision / Familiar with quick books Sun system
• Meticulous, confident in handling cash

Responsibilities

• In charge of hotel cash float and control, and daily collection banking.
• Supervising all cashiers, namely F&B cashiers, and Front Office cashiers.
• To be responsible for cashiering activities in the hotel ensuring proper controls are maintained.
• To ensure that all summaries are checked on daily basis and proper records are maintained.
• To oversee that all receipts  are properly issued and recorded, following  sequence  of serial numbers, balancing with summaries done and cash collections
• Ensuring that collections are done on time to enable daily banking on time.
• Handling all payments: i.e. cash and cheques.
• Compiling and reporting the daily collections summary and banking summary to the Chief Accountant.
• Ensuring there is enough float / change to meet our daily operations with ease.
• Uploading credit cards and banking accordingly.
• Submission of daily and monthly collection and banking reports analysis

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Assistant Banquets Manager at Ole-Sereni

The Assistant Banquets Manager oversees all aspects of a banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Assistant Banquet manager, in liaison with the F&B Manager is also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing banquet staff.

Qualification

• Previous F&B experience required.
• Previous supervisory experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions and accommodate a flexible work schedule.

Responsibilities

• To be responsible for the banqueting operation and assisting in the running of any other F&B outlet in the in the absence of the Departmental Manager
• Meet group coordinator/host(ess) prior to function, make introduction and ensure that all arrangements are agreeable.
• To ensure that banquet rooms are laid up to the required standard and as per the guest request as indicated on the function sheets.
• Regularly attends BEO meeting or arranges for a representative to be present in your absence
• Meet with the Chef and to review scheduled group’s menu and equipment requirements.
• Review sales for previous day and resolve discrepancies with Accounting. Track revenue against budget.
• Regularly monitor the inventory of all F&B supplies and orders supplies when needed.
• Always completes and signs for all stock requisitions and continually monitors inventory costs against budget.
• To approve the general stores requisition, beverage requisition and the kitchen requisition as per weekly/ daily schedules planned.
• To maximize the departments profits together with controlling of the departmental costs, whilst maintaining service standards and product quality.
• To ensue efficient stock planning so that wastage is minimized.
• To take complete responsibility for and /or report on any guest complaint; infraction of unusual situations etc. as soon as possible.
• To ensure that all necessary supplies are ordered in a timely manner.
• Ensure that company property is safe to use, cleaned appropriately, and kept secure at all times.
• Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• To identify training needs and to liaise with the Training Manager in organizing training programmes for staff in the department
• To keep abreast with the competition by conducting periodic competition and market surveys
• To maintain and enforce such systems and methods in the area of Banquet service as laid down by the management
• To develop new and superior methods of professional food and beverage service
• To ensure that employees in the department conform to house rules and policies of the Hotel
• To run departmental staff briefings daily, and staff meetings monthly.
• To hire casuals for events, conferences and to ensure that they are trained in accordance with the hotel standards.
• To carry out appraisals as per the company appraisals system and to initiate the performance evaluation of his subordinate staff
• To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.
• Continuously analyze actual standards observed against department standards. Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Food & Beverage Manager/GM for the enhancement of customer expectation.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
  • Fire regulations and procedures
  • Health and safety regulations
  • First aid procedures
  • Food Hygiene regulations

• To participate in any training/development schemes required by management

The post Assistant Banquets Manager at Ole-Sereni appeared first on Jobs in Kenya - http://jobwebkenya.com/.

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Club Lounge Agent at Ole-Sereni

The incumbent in this position is responsible for checking-in and checking-out our guests on the Club Lounge/ Apartment Floor in a friendly and caring manner. At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.

Qualifications

• Diploma or Certificate in Front Office Operations or Higher qualification in Hotel Management.
• Must be computer literate – working knowledge of office packages – word, excel.
• Experience: A minimum of three (2) years experience in a similar position, additional language ability is a plus / Minimum of three (2) years experience with a noted Hotel/Brand.
• Knowledge of cashier operations.
• Knowledge of Hotel business operations.
  

Skills

• Communicate clearly and understand the predominant language(s) of our guests.
• Work in a standing position for long periods of time (up to 6 hours).
• Proficient in computer operations including hotel management system, word, excel & outlook.
• Good people management skills.
• Must be flexible and adaptable to change.
• Demonstrate time management and organizational skills.
• Must be internally motivated and detail oriented.
• Must be able to work a flexible schedule including days, weekends and holidays.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity.
• Building teamwork.
• Interpersonal skills; customer service orientation, communication skills.
• Writing skills: able to write welcome letters and apologies to guests.
• Listening & oral skills.

Responsibilities

• Registers guests and assigns rooms, accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for arrivals.
• Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel.
• Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms.
• Prepare arrival reports and share with the concerned departments.
• Conduct room inspections and coordinate your findings with the necessary departments.
• Ensure the cleanliness and neatness of the Club Lounge areas.
•  Possesses a working knowledge of the reservation department, takes same day reservation and future reservation when necessary.  Knows cancellation procedures.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Attends daily briefings, does a thorough verbal and written handover and is aware of daily activities taking place in the Hotel.
• Reports any unusual occurrences or requests to Shift Leader or designated Manager.
• Knows all safety and emergency procedures.
• Develops a thorough knowledge of computer system, room allocation and types of rooms.
• Stays up to date on room rates, packages, discounts, and how to handle each as well how each relates to each department.
• Develops a detailed knowledge about the Hotel staff, services and hours of operations.
• Conduct daily courtesy & departure calls.
• Completes check in and check out procedures efficiently.
• Escorts guests to their rooms whilst promoting the hotel and following all necessary procedures.
• Obtains a cash float and keep it balanced.
• Post charges to guests’ accounts.
• Handles cash, cheques, credit cards and direct billing requests properly.
• Transfers folios charged to city ledger to each Company/TA account correctly.
• Responsible for returning guests’ passports after scanning them immediately.
• Coordinate with Transportation and airport desk to ensure timely pick-up and drop-off of guests, if required
• Uses proper vouchers to deal with different front desk transactions (petty cash, meal and paid out vouchers).
•  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
•  Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene and Health & Safety.
• Ensures that a good relationship is kept between all other departments.
•  Play and active role in the implementation of new procedures and services.
• Reports for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

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