- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications for the Customer Care Assistant Job
- Minimum diploma in Communications
- 3 years customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
The post The Wealthsmith Job Vacancy : Customer Care Assistant appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post The Wealthsmith Job Vacancy : Customer Care Assistant is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
