Job Reference B.M./2018
The Branch Manager is responsible for the Branch Business and efficient daily operation of a full-service branch office. These include sales and marketing of SACCO products and services, branch operations, lending, customer service, and security and safety in accordance with the SACCO’s objectives.
Duties for the Branch Manager Job
- Direct all operational aspects including service channel operations, customer service, human resources, administration, marketing and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives and business plans
- Meet SACCO business and operations performance goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, personal development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competition and provide reports on market movement and penetration
- Addressing customer service issues as raised by members
- Work closely with sales teams at the branch to supervise train and advise
- Any other lawful duties as may be assigned from time to time by the Head of operations or the C.E.O.
Branch Manager Job Requirements
- Proven branch management experience, as a branch manager or similar role
- Sufficient knowledge of modern management techniques and best practices in channel management
- Ability to meet business targets and goals
- Familiarity with SACCO rules and regulations
- Excellent organizational skills
- Results driven and customer focused
- Leadership and human resources management skills
- Exemplary integrity and honesty
- Empathic to customer’s needs
- Decisive and possess quick judgement skills
- Excellent business writing skills
- Excellent communication and interpersonal skills
- Be a team player
- Proactive and initiative.
- Must be self- motivated and be ready to work with minimum supervision
Preferred Qualifications;
- A relevant degree
- Certifications and qualifications in banking is an added advantage.
- At least 6 years’ experience in a financial institution.
- Be between 35 – 40 years of age.
- Computer proficiency in computer application
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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