Business Unit: V.I.P.
Operation Environment: High Value Customer Support and Development 24×7 based in Manila, Philippines
Job Purpose: Deliver the highest quality of service to Asia BGE High Value Customers
Key Responsibilities:
- Assist with knowledgeable support to all customer requests across all products and all channels
- Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
- Delivering first time resolution to all customer requests up to authority and permission levels
- Creating and constantly developing unique positive personal relationships with a High Value Customers
- Maintain customer profiling and communication database history for all High Value Customers
- Ensure that High Value Customer transactions are completed accurately and timeously
- Able to confidently promote other products and services where appropriate
- Active outbound calling to develop the lifetime value of the customer
Knowledge, skill & Experience:
- Interest in the internet gaming products
- Adaptable , flexible, reliable
- Ability to work under pressure in a fast moving environment
- Can work on own initiative but also possess a strong teamwork ethic
- Excellent numeracy skills
- Computer literate including e-mail, live chat and SMS communications
- Commitment to delivering faultless service
- Clear communicative skills with excellent telephone manner
- Good all round sporting knowledge particularly in football
- Very strong customer and interpersonal skills
- Willing to do the job with shift schedule
The post Mandarin Customer Support Agent at Bayview Technologies Inc appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Mandarin Customer Support Agent at Bayview Technologies Inc is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
