Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.
Key Responsibilities
- Operate the ISDX computer based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
- Receive visitors to the campus and directing them to destined offices and informing them of activities in the university;
- Responding to in-person and telephone enquiries from potential students about the programs offered;
- Participate in marketing activities as part of student recruitment;
- Identify and report telephone service complaints and problems;
- Process Admissions Application Forms for Data Entry.
- Maintain and update the University Telephone Directory.
- To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
- Perform any other duties as may be assigned from time to time.
Educational Qualifications and Professional Experience
- KCSE Certificate: Grade C – (minus);
- Occupational Certificate in Telephone Operations / PABX ;
- Diploma in Front Office Operation / Customer Care / Public Relations / Communication / Hospitality Management from an accredited institution;
- At least 2 years’ experience in a similar capacity;
Personal Attributes & Competencies
- Shown merit and ability as reflected in work performance and results.
- Confidentiality and Integrity;
- Proficiency in Computer Applications;
- Team player with excellent interpersonal skills;
- Relationship Builder & Effective Negotiator;
- Good Communication Skills;
- Self-Motivated;
- Attention to Detail;
- Adaptability and Reliability
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