Job Summary
Working with the Senior ICT Officer and ICT staff in other field offices to provide effective IT systems, ensure implementation of IT standards and policies, and provide technology support and solutions to meet the needs of the organization. The ICT Assistant will support the overall technology infrastructure for the KAKAMEGA Office including planning, implementation and SUPPORT of the software applications and hardware infrastructure that run operations. The ICT Assistant will be involved in systems administration including: general computer support; upgrades; software installations; license management; server maintenance support; deployment of equipment;; end user support.
Key Responsibilities for the ICT Assistant Job
- Provide software and system troubleshooting and support.
- Install, maintain, troubleshoot, and update operating systems and user applications.
- Proactively schedule software upgrades and patching.
- Ensure that, all software on EGPAF equipment is licensed and keep record of licenses.
- Track license and support contracts to include notification of renewal timeframe to ICT management.
- Monitor network to ensure network functionality and availability to all system users.
- Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
- Support existing/new server/s and administer access rights for all users in the Homabay office.
- Maintain local and server based anti-virus software.
- Inform and train users and management in how to adhere to EGPAF global and local security ICT policies.
- Ensure computer is set up prior to new hire start date and any related moves.
- Handle the relocation of computer equipment because of office or personnel changes.
- Setup new user accounts and email accounts
- Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords.
- Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.
- Work service providers to schedule repairs and maintenance.
- Work with ISP and other outside service providers to ensure dependable operations.
- Train new and current employees on computer software and ICT systems.
- Maintaining documentation of processes, procedures, and troubleshooting guides.
- Monitor and report ICT expenses.
ICT Assistant Job Requirements
- Minimum 3 years of relevant experience within the ICT technical field
- Effective written and oral communication with ability to produce reports and present solutions
- Documented results related to the position’s responsibilities
- Fluency in English (written and spoken)
- Advanced Diploma or higher within information technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates
- Professional knowledge of network technologies and Windows clients
- Experience in handling servers and related access management control
- Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
- Willing to take ownership of issue analysis and resolution efforts and commit to ‘doing what it takes’ to resolve technical issues regardless of the effort or timeframe required.
- Ability to work and cooperate well with people
- Working in a structured manner
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