Our client a well-established 4 Star hotel in Uganda is currently seeking to fill the role of a Front Office Manager .The successful candidate will be in-charge of the wholesome daily front office/ customer service and guest relations effective and efficient experience.
S/He will continually strive to improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Front Office Manager Job Responsibilities
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Requirements for the Front Office Manager Job
- Degree or Diploma in hospitality management, food and beverage, culinary related studies
- 5 Years’ experience as a Front Office Manager, Hospitality Manager in a Multination Chain of Hotels
- Proven customer service experience as a manager
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The post Frank Management Job Vacancy : Front Office Manager is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
