Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
To complement the Trade Operations team and be accountable for correct booking and execution of Trade transactions. To validate transactions and handle aspects aligned to complex nature of Trade related transactions.
Key Responsibilities/Accountabilities
To verify and check (original applications/documents on paper) assigned trade transactions, to ensure they meet the Bank’s laid down operational policies and guidelines, and to ensure neither bank nor customer is placed at risk. To log and check transaction inputs/entries in T24 system to ensure accuracy and completeness. To ensure safe custody of documents and also ensure accurate and complete records/files are kept for all transactions as per policy and Kenya law To maintain high levels of operational efficiency, cost control and performance in Trade Operations through the strict adherence to SLAs, Key Performance Indicators and Key Control Standards To work with the Manager, Trade operations Kenya and Reconciliation & MIS manager to ensure timely and regular reconciliation of all items pertaining to Trade Finance e.g. NOSTRO, Margin Accounts and suspense accounts. Take appropriate corrective action and escalate problems. To provide efficient customer service at the Trade operations counter and maintain relationships with existing Trade Customers by understanding the Customers’ Business needs, providing advice on Trade Services and ensuring customer satisfaction, zero errors, no customer complaints, no duplication of payments etc To work with the Manager Trade Operations to motivate, train and develop the team To participate in Kenya BCP/DRP Testing to ensure that functionality at all times. To support Business Partners (RMs and Transactional Bankers) by identifying new and additional opportunities, accompanying them on selective customer visits. To ensure AML and sanctions guidelines and policies are adhered to and that suspicious transactions are detected and reported. To provide technical product expertise to the Trade Ops team To ensure smooth deal implementation and adherence to high levels of service quality. To identify opportunities for cross selling and referrals to other product lines through developing a good understanding of client needs. Facilitate customer service issues resolution
Compliance Responsible for the implementation and adoption within Trade Operations of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes, including BCM. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.
KEY PERFORMANCE MEASURES
Improve customer relationships and/or Satisfied customers as measured through customer satisfaction index by CIB Customer retention Required standards of customer service as measured by the ISS Quality of risk controls measured by Losses incurred and Audit findings Turnaround times as per SLA’s Customer Complaints/Compliments Improved Trade Ops Officers’ knowledge of trade products Zero losses, penalties or claims
Preferred Qualification and Experience
RECOMMENDED MINIMUM QUALIFICATIONS
Education Level
Strong academic track record- Minimum university undergraduate degree Computer Literacy
Experience Ability to understand, interpret and conduct financial statements analysis will be an added advantage Awareness/knowledge of the full range of Banking products and services (including Operational products, Electronic Banking, Treasury, Foreign Trade.
Knowledge/Technical Skills/Expertise
Knowledge Competencies
Business Knowledge and Contribution Risk Management Project Management People Management Financial Management Change Management Knowledge Management
Inter–personal Competencies Delivering Results Serving Our Customers Communicating with Impact Working in teams Building Relationships Leadership
Personal Competencies Being Proactive Resilience Problem Solving Style Acting with Integrity Empowering
Good knowledge of trade finance products available globally, their features, applications and potential improvements and to combine these with the ability to translate these into the local market In-depth knowledge of the local market, customers and competitors Ability to communicate at all levels of the organization both internally & externally Ability to keep abreast on changes in the market, customer requirements, competitors responses and the bank’s ability to use information to identify new business opportunities Strong interpersonal, communication, presentation and organizational skills Comprehensive knowledge of banking operations. Organizational and people management skills. Strong analytical skills
Relevant business related tertiary qualification particularly in the Commercial field (Business flavour), e.g. business related degree qualification. Strong numerical skills and financial acumen to analyse evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios. A sound understanding of cash – flow cycles pertaining to the industry being analysed. A good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data. Good knowledge of general banking practices and procedures. A good understanding of the principles and practices of business economics and the current business economic environment. Negotiation skills. Excellent verbal and written communication skills. Knowledge of how to use the Group Reference Guide to access/ look up relevant information
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