Ref: OCSABC/1/2018
The incumbent will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation & follow through tcompletion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.
Responsibilities
- Supporting 24×7 Alternate Banking Channels operations.
- Providing L1/L2 support on Alternate Banking Channels.
- Monitoring Channel Applications availability and performance. Taking corrective actions tensure
- Systems/Applications availability, resolving issues, and coordinating with other team members and vendors.
- Participating in new product rollouts, testing, documentation and operational improvement projects and complying with Change Management process for banking systems.
- Documenting, reviewing and updating of all processes and procedures related t ICT Systems.
- Adhering tBank’s policies and procedures in managing and supporting banking applications.
- Providing assistance in conducting DR drills.
- Ensuring the following:
- Uptime of services being offered through banking channels as per SLA.
- Proactively monitoring services and transactions.
- Issues related tbugs, fixes are taken up with the vendor, and regular follow-up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.
- Issues raised by the business users are resolved within specified SLA time frames with proper communication trelevant stakeholders.
Requirements
- A minimum of 2 years of experience in managing and supporting channel applications in a banking environment.
- Exposure tapplication support model & emerging technologies across diverse platforms.
- Good understanding of banking applications, services, standards and best practices,
- Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended
- Should demonstrate an understanding of the following platforms, applications, databases and utilities:
- UNIX / Linux / MS Windows Server
- Programming Languages (Java, C++, JavaScript, PL-SQL, XML)
- Oracle, SQL
- Web Technologies (J2EE, IIS, Apache)
- Excellent oral and written communication skills.
- Abreast with existing and emerging information and communications technologies;
- Able tadapt /adjust tvarious work demands
- Excellent interpersonal skills
- Ability twork under pressure and multi task
- Ability twork in a 24×7 environment
- Analytical, troubleshooting & problem solving skills
- Should demonstrate an understanding of the banks, vision, mission and culture
- Understanding of banking processes, technologies and best practices (added advantage)
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