Qatar Airways – Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
1. Airport Services Supervisor
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location Mombasa
- Job Field Aviation / Airline Customer Care
Job Description
About your job:We are looking for an experienced customer focused individual with previous airline supervisory experience to join our team in Windhoek as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for.
You will be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.
Key Accountabilities:
- Facilitate ramp handling in liaison with all airport staff to expedite departures
- Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
About You:The successful candidate will ideally have:
- Trade or vocational qualification
- A recognised IATA airline certificate
- Overall knowledge of airport functions in terms of passenger handling and passenger operations with supervisory experience preferred
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Fluency in written and spoken English
- Training in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- Ability to work shifts is essential
2. Reservations & Ticketing Supervisor
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 years
- Location Mombasa
- Job Field Aviation / Airline Customer Care
Job Description
About Your Job:In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
- Supervise and motivate staff and ensure quality of work meets the Airline standard
- Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
- Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
- Handling customer requirements and cases professionally
- Handle Group and Travel Agency inquiries
- Dealing with all mishandled passengers, NORECs, and DNBs as required each day
- Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
About You:To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors. A minimum of 4 years’ experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).
3. Senior Reservations & Ticketing Agent
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location Mombasa
- Job Field Aviation / Airline
Job Description
About the Job:In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management. You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will replay information to the customer and assist in finding the right itinerary for their needs. You will cancel and change reservations when customers request it. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
- Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
- Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
- Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
- Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
- Issuing tickets and quoting correct fares to passengers
- Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis
About you:To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience. Completion of the IATA Amadeus Certificate is an advantage. You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
You will need to be fluent (written and spoken) in English to perform this role.
4. Airport Services Duty Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 years
- Location Mombasa
- Job Field Aviation / Airline
Job Description
About Your Job:In this role, you will be responsible for the overall control of the shift as a direct representative of the Airport Services Manager. You will monitor the activities of all flights, staff and GHA as well as third party contractors to ensure an efficient operation that runs safely and punctually, on a daily basis. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
- Responsible for the day to day operations and acts as a liaison between the airport service providers and users
- Provides input and recommendations to management to improve the effectiveness of the daily operations
- Responsible for ensuring passenger and aircraft handling conform to safety and security requirements
- Manage and control manpower on the shift to optimise utilisation and maintain staff morale and discipline
- Conduct spot-checks on operations and staff to ensure adequate standards are maintained
- Responsible for resolving customer problems and complains effectively and liaising with all departments including customer relations to provide resolution
About You:To be effective in this role, you will need a bachelors degree combined with a minimum of four years of job-related experience with three of those years in an airline or reputed GHA at the supervisory level. You will need a good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities. You will also require knowledge of weight and balance, ramp handling and dangerous goods regulations.
You will need to be fluent (written and spoken) in English to perform this role.
5. Senior Airport Services Agent
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location Mombasa
- Job Field Aviation / Airline Customer Care
Job Description
About Your Job:In this role, you will lead and support the provision of service excellent to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling. You will support in ensuring total quality service and adherence to the safety policies and security standards of the company. You will also ensure Premium Passengers receive total quality service.
Specific accountabilities include:
- Supervising Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
- Liaising with Check-in, Transfer Desk, and support Airport Services Supervisor in all areas
- Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
- Assisting Duty Officer to handle company material and records
- Liaising with the GHA to ensure smooth passenger handling and quick processing of hotel and transfer passengers
- Assisting passengers in regard to Entry Requirements, Visas, Residence Permits and ensuring smooth transition through through the airport facilities
- Performing other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
About You:To be successful in this role, you will need a High School Qualification combined with a minimum of three years experience in a customer service role with exposure to airport passenger handling. Completion of the IATA or Airline Basic Tariff and Pricing Course would be advantageous. You will need excellent interpersonal skills, a team oriented approach and strong IT and organisational skills. Previous exposure to a GDS, including the Amadeus ALTEA passenger handling system would be well regarded.
An upbeat and positive attitude are necessary to perform well in this very high pressure and demanding environment.
English language fluency (written and spoken) is a requirement for this position.
6. Airport Services Agent
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location Mombasa
- Job Field Aviation / Airline
Job Description
About your job:In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
Accountabilities include:
- Delivering the highest level of Customer Service at all customer touch points
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners’ activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
- Checking entry requirements (visas, residence permits) are met
- Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
- Handling of company mail
- Performing pre- and post-flight administration duties
- Handling baggage claims
- Ensuring compliance with QR Safety and Security requirements.
- On Time Performance
About you:You will have a post graduate diploma education or equivalent. To be successful in this role you will require a minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.
Must be willing to work shifts including weekends and night shifts.
Fluency in English (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.
The post Entry Level Recruitment at Qatar Airways (September, 2018 Recommended Jobs Update) appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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