We are a family business based in Zanzibar with a background in hospitality and design. As world travelers and hoteliers, we work with a set of principles which we firmly believe our guests recognize and appreciate.
We invite you to be part of our team by submitting your application to the following role based in Zanzibar.
Job Summary
The duties of this position include (but are not limited to) a wide range of supervisory duties in a 5-star boutique hotel in Tanzania!
Duties involve overall Front Office, Guest Relation and F&B supervision therefore we seek an “all-rounder.
Responsibilities
- Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner.
- Manage, record, and resolve guest or customer complaints promptly.
- Ensure a very high level of customer service is constantly maintained.
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting when appropriate.
- Ensure daily checklists are completed.
Qualifications
We are looking for a hotelier with the following qualities:
- Excellent grasp of hotel Admin, Front Office and F&B duties
- At least 3 years’ experience in a supervisory role within a 4 or 5 star environment.
- Knowledge of Micros and Opera POS systems is vital
- Must be able to work unsupervised and to complete given tasks
- Must be honest, hard-working and a team player.
- We need someone who is very well presented, very well spoken, very clean and hygienic and with a perfect grasp of English plus a working knowledge of Swahili.
- Knowledge of any foreign languages is an added advantage
- Candidate must be willing to relocate to Zanzibar, Tanzania.
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