The Head of Front Office’s missions is to set Regional Sales strategy with the Regional CEO and Africa HFO and build a team of Sales and Marketing experts to grow Bolloré Logistics footprint and recognition over the area
Activities :
- Sales target and marketing strategy definition
- Define and own Region Gross Margin Target (i.e. Region Commercial Budget) in connection with the Countries objectives and in line with the Region CEO expectations
- Define the overall Sales & Marketing strategy from/with Corporate/Africa Front Office and ensure actions plans together with Country HFO to achieve the targets in the all strategic clusters : Key Accounts, Field Sales priorities, Verticals, Routes, Corridors & Supply Chain
- Define the marketing kits and action plan with the objective to achieve Region gross margin
- Sales Management
- Defines Sales priorities and organization at Region Level
- Review Sales performances versus objectives thru monthly monitoring
- Validate hiring of Sales candidates at Region and Country level
- Key accounts management
- Defines Key Accounts priorities and organization at Region Level
- Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.
- Supply Chain & Contract Logistics
- Identify with Supply Chain managers and Key accounts managers opportunities
- Coordinate solution / offer design and pricing with Supply Chain Managers in country and Africa Supply chain team in Puteaux
- Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.
- Customer sales control and support
- Ensure and set up customer sales support
- Ensure control of customer satisfaction evaluation (survey, customer complains)
- Customer relationship building with key clients
- Team Management
- Validate Country Sales Incentive Scheme (commission) in line with financial objectives (Budget) and qualitative objectives (Sales Lead, Data quality within CRM…)
- Performance Assessment
- Team building
- System control and compliance
- Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance at Region and Country
- Set Country HFO responsibilities
- ISO compliance of sales activities
- Reporting
- Participate to management meeting
- Implement monthly business Flash report
- Budget report
- Communication: responsible for internal and external communication for the Region Front Office Team
Geographical perimeter: Kenya, Uganda, Eastern DRC, South Sudan, North Sudan, Djibouti, Ethiopia, Eritrea and Somalia.
Functional perimeter: Bollore Logistics activities in priority but considering the services/scopes at entity level under BTL as well as potential synergies, the position will link with the Bollore Ports activities (Shipping, ICD, …) in promoting integrated solutions.
PROFILE
- Degree holder in Logistics or Supply Chain Management. MBA is a plus
- Minimum 10 years’ solid experience in freight forwarding &/or logistics
- Field experience in setting business strategies
- Logistics knowledge & experience
- Perfectly fluent in English, and fluent in French would be an advantage
- Excellent communication skills to overseas and customers
- Good leadership and management skill
- Ambitious & self-driven
- Strong analytical skills
- Strong business acumen
- Able to work independently & under pressure
- Proficient in MS office including Word, Excel and PowerPoint
- Good network of business contacts, familiar with local and international market and rules and regulations
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The post Head of Front Office at Bolloré Logistics is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
