The Commission on Administrative Justice, more commonly known as (Office of the Ombudsman), is a constitutional commission established under Article 59(4) of the Constitution, and the Commission on Administrative Justice Act, 2011. The mandate of the Office of the Ombudsman is two-fold and extends to both national and county governments. Firstly, the Commission has the mandate of tackling maladministration (improper administration) in the public sector. In this regard, the Commission is empowered to, among other things, investigate complaints of delay, abuse of power, unfair treatment, manifest injustice or discourtesy. Secondly, the Commission has the mandate of overseeing and enforcing the implementation of the Access to Information Act, 2016.
REPORTING TO : DIRECTOR COMPLAINTS, INVESTIGATIONS AND LEGAL SERVICES
DEPARTMENT : COMPLAINTS, INVESTIGATIONS AND LEGAL SERVICES
DIVISION : COMPLAINTS AND LEGAL SERVICES
JOB GRADE : CAJ 3
NO. OF POSTS : 1
TERMS OF EMPLOYMENT: PERMANENT & PENSIONABLE
JOB Summary
The Assistant Director, Complaints & Legal Services will be responsible to the Director, Complaints, Investigations and Legal Services in the day-to-day management of the staff and the functions of the Division for effective and efficient handling of complaints and provision of legal advisory services to the commission.
Overall duties and responsibilities of the position will entail: –
- Coordinate and manage staff and functions of the Division for optimal performance.
- Developing, reviewing and implementing policies, strategies and regulations on complaints management and legal services for the Commission
- Design and facilitation of mechanisms for formal hearings and inquiries on complaints
- Development, review and implementation of guidelines on implementation of Alternative Dispute Resolution mechanism;
- Coordination of drafting and review of legal documents, leases, contracts, Memorandum of Understanding between the Commission and third parties
- Provision of advice on all legal aspects of the Commission, regulations and other legal statutes;
- Coordination and enforcement of matters of non-compliance with legal and regulatory framework of licenses and other parties with the relevant departments
- Coordination of drafting of legal instruments based on policy proposals by the stakeholders;
- Conduct litigation and/or amicus briefs in courts, tribunals and administrative bodies
- Ensure compliance with the policy, legal requirements and provisions in all the undertakings of the Commission
- Coordinate provision of Ombudsman Services at the regional offices;
- Preparation of statutory and operational reports for the division; and
- Any other duties as may be assigned from time to time.
JOB SPECIFICATIONS
For appointment to this grade, a candidate must: –
- Have post admission experience of eight (8) years; with a minimum of four (4) years’ experience in a managerial position.
- Have a Bachelor degree in Law;
- Have a Masters degree in any of the following disciplines: – Law, Sociology, Business Administration/Management, Public Administration, Governance or its equivalent from a recognised institution.
- Certificate in Leadership/Corporate Governance or Management Course from a recognised institution
- Be a registered Member to the relevant professional body in good standing
- Meet the requirements of chapter 6 of the constitution
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