Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7.
Influx is a fast-growing startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands.
Summary
We’re looking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction. This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world.
What We’re Looking for
- Success story in managing 15+ people, preferably in the service industry
- Prior experience managing a complex team containing various roles
- Prior experience working in a B2B environment
- Takes initiative and performs autonomously
- Ability to form effective plans and roadmaps
- A team player, able to work with various stakeholders
- Good communication skills, including written and spoken English
What We Offer
- A work-from-home arrangement, which provides some flexibility to a degree
- An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
- A set of international clients with high standards of excellence
- A growing company (and industry), which poses challenges as well as opportunities
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