Senior Management and Programme Analyst at United Nations Environment Programme

The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. UNEP’s Policy and Programme Division is responsible for the organization’s strategy, policy and programme coordination, and implements the organization’s performance review and monitoring. This position is in the Policy and Programme Division at the Nairobi Duty Station and is responsible for leading the Policy Coordination Unit. The Policy Coordination Unit guides and provides cross organizational support to the implementation of the environmental dimension of the 2030 Agenda and the Sustainable Development Goals. Working with and through other UN Agencies, UNEP’s Divisions and Regional Offices, the Policy Coordination Unit promotes UNEP delivery coherence in the context of UN Reform. Under the direct supervision of the Director, and within delegated authority, the incumbent will be responsible for the following duties:

Responsibilities

1. Provides senior policy advice to the organization’s leadership, on conceptual strategy development and management of the implementation of overall strategies and intra and inter-divisional policies and procedures. Directs policy research papers, prepares corporate positions and presents information gathered from diverse sources.

2. Develops, implements, monitors and evaluates assigned programme/projects. Provides direction and sound and innovative advice on a wide range of issues, including developing policy and strategies for issues on a long-term and large-scale basis to ensure timely and cost effective delivery of results that ensure the best interests of the organization and its member states.

3. Delivers thorough well-reasoned contributions, e.g., policy recommendations, complex papers, analysis, substantive sections of reports and studies, publications, etc. Implements corrective action with respect to operational issues.

4. Supervises preparation of various written outputs, e.g. background papers, analysis, substantial sections of reports and studies, inputs to publications, etc. Directs substantive support to consultative and other meetings, conferences, etc., including proposing agenda topics, identifying participants, preparation of documents and presentations, etc.

5. Manages outreach activities; designs and conducts workshops, seminars, including to develop corporate positions, makes presentations on assigned topics/activities.

6. Carries out programmatic/administrative tasks necessary for the functioning of the Division, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance, interviews of candidates for job openings and evaluation of candidates.

7. Serves as an effective spokesperson and establishes collaboration and partnerships with key officials at all levels inside and outside the organization. Ensures effective utilization, supervision and development of staff; Guides, evaluates and mentors staff.

Competencies

PROFESSIONALISM: Ability to identify key strategic issues, opportunities and risks in the field of environment and development and in particular integrating the environmental dimension into sustainable development at the national and regional levels. Ability to generate and communicate links between UN agency mandates, country delivery, the political economy and the socio-economic environment. Demonstrate ability in programme and project management in a complex environment and/or development programmes and projects. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.

ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; appraises performance fairly.

LEADERSHIP: Serves as a role model that other people want to follow: Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvements; does not accept the status quo; Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; Demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Education

Advanced university degree (Master’s degree or equivalent) in environmental policy, economics, law, public affairs, environmental science or a related field. A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years (10) of progressively responsible experience in project or programme management, administration or related area, including at least 5 in an international setting, on intergovernmental and inter-agency affairs is required.
Knowledge of a broad range of environment and sustainable development issues is required.
Work experience with the Agenda 2030, Sustainable Development Goals implementation and experience in the UN system is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment against this post is for an initial period of one year and may be subject to extension. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

Staff members of the United Nations Secretariat must fulfill the lateral or geographical move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral or geographical moves in their Personal History Profile (PHP) and cover note.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira “need Help” link.

Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

Individual contractors and consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

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Monitoring Team Lead at CAMRIS International

CAMRIS International is an international development and research firm that realizes innovative solutions to health and development challenges through high-quality, cost-effective program and research management services. With experience working in more than 80 countries, we combine our proven systems with today’s most effective, evidence-based best practices to improve the lives of people around the world. We apply a customized, customer-centric, cost-effective business approach to offer greater value to our clients and challenge the way things have always been done in our field.

CAMRIS clients include U.S. government agencies and multilateral and private organizations. Our core practice areas include public health, agriculture and food security, economic development, education, environment, humanitarian assistance, democracy and governance, and medical research.

CAMRIS seeks a Monitoring Team Lead for the upcoming USAID/Kenya and East Africa (USAID/KEA) Evaluations, Assessments, and Analyses program. The USAID/KEA is seeking support in three areas: designing and implementing both quantitative and/or qualitative evaluation studies; developing and delivering evaluation and assessment training to USAID, its implementing partners, and local institutions to support USAID EAA needs; and build the capacity of local monitoring and evaluation (M&E) specialist to lead future activities.

*This is a forecasted position and it is contingent upon contract award. 

Responsibilities

The Monitoring Team Lead will be responsible for the overall management and functioning of all third-party monitoring, and capacity building activities. This includes:

• Overseeing all aspects of third party monitoring activities, such as planning, budgeting, recruitment of consultants, designing and implementing each assigned activity.
• Incorporation of M&E considerations into USAID/KEA’s strategy as it is developed and finalized and into USAID/KEA program and activity design;
• Assisting in the development of mission’s performance management plan (PMP) and project and activity monitoring, evaluation and learning (MEL) plans
• Assisting implementing partners to develop effective indicators
• Conducting data quality assessments (DQAs)
• Designing and conducting training in MEL topics to staff of USAID, Implementing partners, and other organizations recommended by USAID/KEA.
• Identifying appropriate staffing levels.
• Securing appropriate qualified staff.
• Managing an internal local team of monitoring specialists, and external short-term consultants.
• Providing relevant technical guidance.
• Leading consultations with relevant USAID/KEA staff and implementing partners.
• Identifying and executing appropriate agreed upon methodology, field work, research, reporting and deliverables.
• Tracking, analyzing and summarizing mission performance monitoring data using graphs, maps, and charts to facilitate mission decision-making.

Qualifications

• A Master’s or higher degree is preferred in organizational development, public policy or administration, business administration, research methods,  knowledge management, political science, international relations or a related field.
• At least ten (10) years of international development experience involved in either monitoring or evaluation; project management; project design, or strategy development.
• Extensive experience developing performance indicators, MEL plans, and conducting DQAs.
• At least five (5) years of experience in designing and implementing third-party monitoring activities. .
• At least five (5) years of experience designing and conducting training in various MEL topics.
• Strong data analysis, English report writing, and presentation skills.
• Fluency in English required.
• Fluency in French and Swahili preferred.
• Able to effectively manage activities in a multi-cultural environment.
• At least five (5) years of supervisory experience.
• Must be a citizen of Kenya, Uganda, or Rwanda.
• Experience working with USAID is preferred.
• Experience working in East Africa is desired.

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Communications Analyst at International Finance Corporation

We provide solutions to alleviate global hunger and poverty through the promotion of economic development and self-sufficiency.

Description

Do you want to build a career that is full of meaning and impact? The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. Working with more than 2,000 businesses worldwide, we use our capital, expertise, and influence to create markets and opportunities where they are needed most. Visit www.ifc.org

IFC’s Partnerships, Communications and Outreach Vice Presidency manages multilateral engagement and communications—both internal and external—across IFC. The Vice Presidency is responsible for content creation, branding, reputational risk management, relationships with shareholders in Western Europe and Japan, fundraising, and multilateral engagement.

The Campaigns and Content is one of five teams that sit at the apex of IFC’s Partnerships, Communication, and Outreach Vice Presidency (VPU). The campaigns and content team creates and manages proactive high-quality campaigns that communicate the institution’s most strategic priorities. The campaigns and content team embraces strategic risk-taking, experiments with innovative communications techniques, and uses an array of written, visual, audio, and digital storytelling—including feature stories and digital stories, video, photography, audio stories, storytellers, social media, infographics, influencer engagements, and partnerships.

Role and Responsibilities:

The Campaigns and Content team is looking for a Communications Analyst – Multimedia to contribute to the production of high-quality multimedia at IFC.

Specific roles and responsibilities of the desired candidate include:

• Work with the Campaigns and Content team leads, and, the Multimedia Communications Officer, to coordinate the design of engaging visual and audio multimedia that are strategically linked to IFC’s corporate priorities.
• Work with the Campaigns and Content digital lead, as well as others, to develop and rollout creative content, including tracking its impact. Identify untold stories, both internally and externally, and propose creative ideas for reporting on them in a compelling and creative ways.
• Contribute to the production of high-quality and innovative visual and audio content, engaging regional and industry teams, taking informed risks. This includes helping to coordinate multidisciplinary teams to film, record or otherwise collect and edit stories.
• Research and recommend channels as well as strategic partnerships/influencers to amplify campaigns.
• Contribute, as needed, to other team efforts, including overall team coordination.

Selection Criteria

• Master’s degree in Communications, Journalism with two or more years’ experience in journalism, print and visual storytelling, or equivalent combination of education and experience
• Experience producing and/or creating multimedia (videos, photography, audio stories, etc.), and creatively—and impactfully—disseminating it
• Strong writing and editing skills in English (knowledge of Arabic, French, or Spanish is an asset)
• Innovative, creative, and self-motivated
• Excellent interpersonal skills and the ability to work in teams, as well as the ability to coordinate and deliver complex projects. Demonstrated willingness to provide help, assistance and support when others are in need, and to lead or follow, depending on the needs of the team
• Used to working under pressure, independently, and on multiple projects
• Experience in working in development and in emerging markets is preferred

Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.

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Grant Finance Manager – OVC at World Vision

Subject to Donor award and approval.

Reports to: Chief of Party

Purpose of Position

World Vision Kenya seeks a Grants Finance Manager for the anticipated USAID Local Partner Service Delivery Activity (LPSDA)-OVC Activity. The Grants Finance Manager will support the project in promoting Grants financial stewardship, accountability, reliability and accuracy of financial reports as well as implementation of USAID PEPFAR regulations and financial policies. Overseeing the financial management of implementing partners, risk assessment, capacity building and budget preparation & negotiation.

Major Responsibilities

Preparation of donor reports, 20%

• Prepare donor reports in alignment with World Vision and USAID requirements
• Maintain files for approved grants and special projects showing:

• Agreement and donor regulations
• Approved budget and proposals
• Financial reports sent to donors
• Any other grants correspondence

• Review and where necessary provide appropriate expense codes for items requested by project staff to ensure accurate postings
• Prepare analysis of grant expenditure for management action to help in monitoring the burn rate for grants and special projects.

Compliance with grants regulations requirements, 25%

• Review expenses charged to grants for accuracy and completeness.
• Ensure grant projects close out procedures are done according to the donor guidelines.
• Ensure donor requested information is submitted on time.
• Ensure grant implementation and reporting follows donor rules and regulations.
• Work closely with the procurement department to ensure compliance with grants procurement guidelines
• Reconcile with the payroll.
• Coordinate grant project audits & reviews and follow up on audit recommendations to ensure 100% implementation.
• Actively participating and facilitating in project start up workshops to ensure financial aspect of projects are fully understood.
• Field monitoring visits.

Sub grantee Management and capacity building, 25%

• Conducting due diligence for new sub-grantees to ascertain strength of partners’ systems.
• Taking lead in sub-granting process, ensuring grant agreement are well executed.
• Monitor sub-grantee financial performance and adherence to donor regulations
• Enhance financial capacity of Sub grantees through continuous training based on need and the due diligence outcomes
• Review of sub-grantee’s financial report
• Maintain records and files on each sub-grantee

Leadership and Staff Management, 15%

• Ensure strong and positive leadership is provided to fiancé administration team of the assigned grant.
• Coordinate professional and personal development of finance project staff for assigned grant through adequate orientation, on the job coaching, identification of training needs and opportunities
• Ensure effective performance management as per WVI guidelines and standards
• Ensure staff capacity is developed to enhance efficiency in execution of duties
• Create an environment that enhances team development
• Ensure positive supervisory skills are developed

Grant Financial risk management, 10%

• Ensure all grant projects are audited according to the donor requirements.
• Ensure that findings and recommendations from audits and various donor accountability mechanisms are acted upon in a timely and effective manner in consultation with Operations Team.
• Ensure the grant operate within WV internal control systems to mitigate risks and ensure accountability that will result in good audit ratings
• Ensuring payroll grant charges for assigned grant are accurately captured through the LDR system.
• Work with the donors to develop Terms of reference for special purpose grant audits

Other duties 5%

Knowledge, Skills and Abilities

• Minimum Bachelor of Commerce in Economics, Accounting/ Finance or Business related field from a reputable institution
• Minimum 5 years of experience in accounting field and at least 4 years in grants management supporting large, complex projects over $15 million USD.
• Professional qualifications in CPA (K) or ACCA
• Sound Knowledge on grant accounting and extensive experience in managing donor funded projects e.g. USAID, DFID, UN etc. requirements as well as managing partner organizations.
• Demonstrable experience in leadership, strategic thinking and results based management in grant financial matters and good understanding of Grants full cycle.
• Strong leadership and demonstrated ability to work independently and within a team, prioritize tasks and manage multiple activities with attention to detail, meeting tight deadlines under pressure
• Excellent Computer skills
• Team Player and excellent interpersonal skills.
• Experience managing and building financial management capacity of partners
• Excellent verbal and written communication skills,
• Compatibility with WV’s Mission, ethos, policies and core values

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Chief of Party – OVC at World Vision

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

Reports to: Operations Director

Provides Supervision to:OVC Manager, Grants Finance Manager, Monitoring, Evaluation, Accountability and Learning Advisor, Household Economic Strengthening Advisor

Purpose of Position

World Vision Kenya seeks a Chief of Party for the anticipated USAID Local Partner Service Delivery Activity (LPSDA)-OVC Activity. The Chief of Party (CoP) has overall responsibility for the leadership and management of all grant activities, consortium members and staff. The incumbent has principal responsibility for representation for the projects to USAID and local Government entities and provides strategic leadership and supervision of sub-grantees and sub-contractors while ensuring the security, feasibility, and sustainability of the program and contribution to Child wellbeing outcomes.

Major Activities

• Strategic Leadership and management 40%
  • Responsible for the overall planning, implementation and management of the project as well as the achievement of the goals and objectives of the project in a timely and cost-effective manner.
  • Ensure strong communication and coordination with all team and consortium members as a means to effectively achieve program objectives. Encourage transparency among and between consortium members to promote coordination and effectiveness.
  • Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, WV regulations, best practices and donor guidelines.
  • Design strategies, partnerships and interventions to guarantee the project is gender and ability-sensitive and that WV and implementing partners are accountable to beneficiaries.
  • Primary point of contact and collaboration for the team and in-country stakeholders, including USAID, implementation partners, government partners and other key stakeholders.
  • The COP should embrace the shared Kenyan vision for the project and effectively manage available financial and human resources to make that vision a reality.
• Strategic Engagement and Donor Relations, 20%
  • Direct and oversee grant implementation, ensuring that all strategic objectives are met through proper design, staffing, implementation and quality assurance
  • Represent the OVC project and World Vision to USAID, Government of Kenya, UN agencies, implementing, technical partners and other appropriate bodies.
  • Ensure effective liaison with local government officials, local communities, donor representatives and other stakeholders as appropriate
  • Constantly look for more effective and efficient implementation and opportunities to increase impact
• Monitoring, Reporting, Documentation & Knowledge Management, 15%
  • Establish and maintain effective project reporting, evaluation, and communication systems.
  • Submit timely accurate and quality reports that meet donor requirements
  • Document and disseminate project best practices, lessons learnt and success stories
• Budget Management, 20%
  • Manage grant/project budget within approved spending levels and ensure accurate and timely financial reports to donors and World Vision.
  • Ensure grant/project expenses are reasonable, allocated as per assigned budget, prudent and spent in accordance with donor rules and regulations to ensure low risk audits
• Other duty assigned 5%

Knowledge, Skills and Abilities

• Master’s degree in Public Health, International Development, Community Development, Public Administration, Development studies or any relevant field
• 10+ years of extensive international development experience managing large OVC grants, working with local governments, civil societies and communities preferably in developing countries
• Proven ability to manage technical assistance teams and ability to integrate teams of professionals around common goals
• Familiarity with USAID and PEPFAR programs, their history and their development; mastery of USAID regulations governing such programs
• Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country
• Excellent managerial and operational experience, preferably in managing large donor projects involving coordination
• Past experience of working with USG supported projects and knowledge of financial rules and regulations at a senior level.
• Experience in developing program work-plans, budgets, managing implementation, staff and short-term technical assistance.
• Excellent performance track record
• Experience in integrating teams of professionals around common goals and motivating through visionary leadership.
• Excellent Oral and written communication skills,
• Excellent Relational skill s
• Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to support the various political entities in Kenya

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Kenya Data Analytics Specialist at One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

Job Description

The Data Analytics Team mines client and staff-level data to draw out meaningful insights that enable the different departments and leadership teams to make better informed, data-driven decisions for greater impact to our clients. Our key activities include;

• Design and deliver  Business Intelligence dashboards that give meaningful insights on performance at different stages of the program e.g. enrolment, prepayment, repayment and product adoption
• Support Data Analysis needs of strategic program initiatives
• Provide ad-hoc data requests and analytical services based on specific use-cases scoped out by different departments

Key Responsibilities 

Execution

• Develop Data Strategy aligned to business goals- lead the development of user stories from the different stakeholders, and translate these into data models and work plans to meet their data analysis needs.
• Guide team on effective methods to extract, aggregate, transform (using a statistical computing programming language such as R/Python) and load alternative data sets onto dashboards in excel and other visualization tools
• Data mining using effective methods to track patterns, classify and/or  associate different data sets and build regression and predictive models
• Use data visualizations tools (such as PowerBI)  to build data flows and share meaningful insights with the different departments – An ideal candidate should be able to integrate excel, R and different custom data connectors to the visualization tools
• Identify and implement other data transformation tools apart from R

Planning and Forecasting

• Lead implementation of department-level projects to deliver key results in line with the department and organization objectives
• Effectively communicate the department vision and goals to the team, translate these to project plans and effectively deploy, allocate and coordinate team resources to execute
• Plan Analytics team seasonal and monthly work pipeline to ensure the team is organized and operating smoothly
• Participate in relevant Working Groups to collaborate with colleagues to move forward on key initiatives.

Team Management and Training

• Manage and mentor a team of 3 analysts to ensure delivery of high-quality data analysis and actionable insights for our Headquarters and field teams to drive the performance of our program.
• Capacity building- An ideal candidate would be willing to build the skills of the team to provide more effective analytical support. This would include improving predictive modeling/analyses.

Strategy, Vision and Stakeholder Management

• Set intermediate goals and metrics for the team in line with the department objectives. An ideal team lead would be able to match these goals to the overall department and organizational objectives
• Measure progress against goals, regularly report on progress, and hold the team accountable for delivering results in key strategic areas
• Oversee key stakeholder relationships and lead communication with other departments- The candidate should be able to communicate key goals of the team and assess the viability of different analysis requests and workflows against the goals and direction of the department

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

We are seeking an exceptional professional with 2-3 years of work experience in a data science/analytics role or equivalent position and ideally a demonstrated passion for our mission.  Candidates who fit the following criteria are strongly encouraged to apply:

Basic Qualification:

• Bachelor’s Degree in Computer Science, Data Science,  Statistics, Actuarial Science or any other related fields
• Experience in managing a team and passionate about building capabilities in others

Professional Skill Requirement:

• Fluency with R mandatory. Familiarity with Python and other data transformation programming languages preferred.
• Fluency with using SQL/ NoSQL to pull and edit data from databases and/or data warehouse
• Experienced in data mining and building regression and predictive data models
• Fluency with data visualization tools such as PowerBI and Tableau. (PowerBI is highly preferred)

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Logistics and Customer Service Specialist at Pfizer

Job Purpose

The Logistics and Customer Service Specialist is the interface between logistics service providers, clearing agents, Key Account Managers, Demand & Supply Planning and Customers, the role encompasses:

• Manages sales orders from customers across the East Africa Region. This includes orders receipt, acknowledgement, and input on E1.
• Processing and Supply of orders in a timely and efficient manner to Government Institutions and Wholesalers in the East African markets
• Updates & follow up on order status & shipping details for the weekly estimates while keeping all customers informed
• Identification of potential supply problems in supply chain, development and implementation of necessary preventive and corrective actions
• Improvement of Logistics and Distribution costs
• Improvement for the obsolescence stock
• Managing claims by doing proper investigation and accrual process.
• Accurate invoicing in line with the Pfizer compliancy policies and revenue recognition rules
• Manage the smooth delivery and business continuity of Pfizer products to the East African Region
• Enhance the supply and distribution operations to be in line with Pfizer Global Supply standards.
• Drive continues improvement and operational excellence and share best practices with the Sub Saharan Africa team.
• Preparation of all logistics reporting including route cause analysis.
• Partakes in the Operational Review Meetings logistics topics, which includes a review of the Balanced Score Card Metrics.
• Provides support to the SSA GSC Cluster Lead in implementing new processes or continuous improvement projects.

Key Accountabilities (the main results the job holder is accountable for delivering)

Customer Service Operations:

• Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including pricing set up, preparation of required shipping documents, invoices, credit notes, import permits, E1 systems execution, etc.)

Key interfaces:

• Institutional Customers and Wholesalers
• Internal Stakeholders (particularly Demand Planning, Key Account Managers)
• Third Party Service Provider(s)
• Shipping/Airline as required
• Government Authorities (Customs, Ministry of Health, Hospitals, as required)

Key Requirements / Performance Metrics:

• Deliver on Time as per Purchase Order (if product is available in market/ not applicable for stock-out products)
• Minimum Lead Time to Customer
• Import Permit Lead Time (follow up efficiency)
• Accuracy of E1 Inventory (corrections completed in the system required at order processing stage)
• Timely and Accurate Documentation (including Invoice, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis, any market specific document) – traceability of documentation (system and physical)

• Cost Optimization (through finding efficiencies in process, consolidation, mode changes, waste reduction, etc.)
• Minimum Customer Complaints
• Accurate reporting of Weekly Period Estimates

• Receipt of, acknowledgement and response to customer complaints; recording and tracking of complaints by market
• Verify, record and track penalty related claims from customers
• Issue, record and track undertakings to customers for low shelf life products
• Verify, record and track Debit Notes for Clearance and Delivery at destination
• Identify, record and track exception costs resulting in the Order to Delivery process (urgent shipments, overtime, cancellation, etc.)
• Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc.) and business colleagues (as relevant)
• Interface with Demand Planning to align on customer orders (pending orders, backorders, priority orders, allocations, etc.) in ensuring minimum no-stock, minimal penalty on customer orders
• Price book set up and bank documentation where necessary
• Provide support to other GSC colleagues as back-up while on leave and when necessary related market deliverables

Logistics Operations:

• Responsible for the planning, organizing, directing and controlling of warehousing/storage, order fulfillment, transportation, and inventory control activities within the Logistics Service Provider.
• Work with the LSPs to ensure inventory accuracy is maintained at established levels via execution of cycle counts, annual physical inventory activities, analysis and reconciliations.
• Monitors the LSP’s operational performance against agreed service levels and implement required corrective actions when deviations occur.
• Serves as key liaison between the LSP, local business units, and regional and global logistics and supply functions and Pfizer Global Supply on matters related to local logistics and supply operations.
• Identifying opportunities for cost improvements (CIP) related to local market logistics operations while maintaining efficiency and performance levels.
• Responsible to ensure that all information management systems, data management processes and interfaces operate appropriately to support all key GSC drivers for success and delivery of agreed service levels.
• Responsible to monitor metrics and issue resolution with local, regional or global teams that provide data and information systems services.
• Establish and support local and regional GSC Operational Review Meetings.

Sales & Operations Planning (S&OP):

• Support monthly S&OP process with cross functional participation from Business Units, Sales, Marketing, Regulatory and Finance as well as GSC team with the objective of improving supply chain metrics and meeting financial targets.
• Report monthly On Time In Full metrics in the S&OP meetings.

Job Specific Technical/Functional/Professional Competencies:

• Organizing and Planning (Quality)
• Customer Focus
• Attention to Details
• Communication Skills
• Ownership and Teamwork
• Strong supply chain management skills including inventory management, logistics, international trade (import, export, customs)
• Knowledge of the Pharmaceutical industry and healthcare environment preferred
• Problem solving in a complex matrix environment
• Innovation – generate innovative solutions to business challenges.
• Communication – strong interpersonal skills required to interact with various levels of management to deliver required outcomes.
• Business Acumen – is knowledgeable about the pharmaceutical industry and healthcare environment and key factors to business success
• Project Management skills – to manage multiple projects and competing priorities.

Education, Experience, Skills And Competencies

• Bachelor’s degree (degree or certification in supply chain preferred)
• Experience in Logistics and Distribution Operations
• Experience with Import and Export Documentation in the East Africa Region
• Working experience with ERP systems
• PC skills (Windows, Microsoft Office, Word, Excel and PowerPoint)

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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