Sales Agents at Sanergy

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

Fresh Life Initiative (FLI) is an award-winning social venture that makes hygienic sanitation accessible and affordable in Africa’s urban slums for everyone, forever. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities. We provide critical support services – such as access to finance, training, marketing and business analytics. We collect the waste regularly and safely remove it from the community. Working with our sanitation partners we convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms. Since November 2011, we have launched over 3000 Fresh Life Toilets to a network of 2500 micro-entrepreneurs and we collect and convert over 9000 tons of waste annually.

Job Statement

We are expanding our franchise network, by identifying and selling our sanitation products and services. We are looking for Sales Agents who will be responsible for customer acquisition and retention, leading the sales and customer life cycle.

Skills and Qualifications Required

• Diploma in any Business related field
• Good interpersonal skills, effective communicator, attentive to detail, strong problem solving and interpretation skills
• Flexible and adaptable, ability to perform tasks without repeated instructions, demonstrate sound work ethics
• Demonstrable experience in handling multiple customer demands

We offer an interesting and challenging position within a multicultural and dynamic environment, selling a product that makes a significant positive impact, working with a highly motivated team who is passionate about the cause.

The post Sales Agents at Sanergy appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Sales Agents at Sanergy is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Online Sales & Customer Experience Lead at BeautyClick

Founded in January 2015 Africanhair Ltd. sells dry hair products across Sub-Saharan Africa. Headquartered in Nairobi, Kenya, BeautyClick has the vision of being the leading provider of dry hair products across Sub-Saharan Africa. We are the leading supplier of human hair weaves in Kenya through online means. BeautyClick Kenya enables hairdressers to sell products directly to their clients without the upfront costs and burdens of having inventory. We provide you the tools you need to be successful and the service is backed by a 30-day refund Guarantee. There is no restocking fee, and your clients will not be charged for our cost in shipping the product to you. Your client is only responsible for the cost of shipping the product back to us. Once we receive the returned products, we will credit your clients account or issue a refund within 3 days. Sign-up today and we can have you up and running by tomorrow!

Role / Purpose:

To drive an organization culture that instils focus on customer service by managing our customer loyalty program, developing customer service policies and standards and by monitoring the activities of staff to ensure our online shopping experience is memorable and the client is satisfied.

To lead the team in providing quick and effective solutions to any problems facing BeautyClick customers. He/she will also be responsible for assisting customers in finding the right products by giving advice and product demonstrations, closing online leads, processing payments and handling customer complaints and queries.

The individual must be a leader who can manage and drive a customer centric organization while being able to meet and exceed daily sales targets.

Summary of overall Key roles & responsibilities:

A sales and CEX lead will be required to monitor the activities of the team and ensure that their interactions are according to the set standards. He/she will be expected to monitor and report on the customer satisfaction measure and take corrective action as and when required.

Additionally, the candidate will be required to act as a role model to the entire team by quickly responding to customer queries on all our social media platforms, FB, IG, Chat, WhatsApp and Text, making outbound calls to existing customers & presenting them with the ongoing offers, order updates or following up to get customer feedback.

Behavioural competence

• Takes Initiative
• Proactive in finding leads
• Determination in converting leads into sales
• Time consciousness, efficient, and consistent in their work
• Focused, Result driven
• Self driven- can work under minimum supervision
• Quick learner
• Multi-tasker
• Able to quickly learn and retain product knowledge
• Superuser of Social media and standard software packages (Microsoft or Google apps)
• A great team player
• Friendly, helpful and confident

Qualifications

• Diploma or degree in Sales, Marketing or a related field
• 1 to 2 years of experience in retail sales or customer experience preferably online
• Proficiency in English
• Track record of achieving sales targets
• Experience in beauty and previous call center experience would be an added advantage.

Specific duties include:

Customer experience

• Devise and implement a customer experience strategy that will improve customer relationship, dedication, and satisfaction within the company.
• Develop and implement policies and standards in the company that gives more focus to customer service and experience.
• Monitor the activities of the online sales team, riders and all other staff, as well as feedback received from customers and act effectively to ensure that every interaction is in compliance with the set standards.
• To guide and direct the activities of the online sales representatives & riders through training and development to ensure that their interactions with clients reflects positively on the company.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Liaise with the marketing, sales and advertising teams to develop customer centric campaigns that improve the onboarding process and build relationships.
• Collect actionable feedback from customers, detect pain points and find out what improvements they would like to see.
• Spearhead the customer loyalty program and resolve negative feedback
• Lead, manage and drive the company’s customer loyalty program
• Championing a seamless customer loyalty program integration that creates a consistent and enjoyable experience.

Online sales process

• Making outbound calls to potential or existing customers to inform them about our products or service offerings, ask questions to understand their needs and close sales
• Answering questions about products or the company
• On time response to all customer inquiries on different platforms ie FB, IG, Chat, Whatsapp, Text among others.
• Proactive in finding leads, following up on leads and calling abandoned carts with the intention of converting them into sales.
• Collect and relay client feedback, complaints and compliments to the manager and the rest of the team for action.
• Keep up to date with product information including stock-outs, new arrivals and replenishments
• Support BeautyClick agents in the sales process to ensure a smooth shopping experience

General Selling

• Meet Daily, Weekly, Monthly sales targets
• Spend quality time with customers, give advice and guidance on product selection.
• Providing customers with accurate information on pricing and product availability
• Link or up sell to drive company sales and productivity.
• Conduct customer consultations and demonstrations to help them understand how to fully maximise use.
• Accurately process and transact all customer sales.
• Keep a deep knowledge of BeautyClick product range. You are expected to know the full product range at all times.

Reporting

• Report on customer feedback and complaints
• Report on customer loyalty program metrics
• Report on team’s performance in regards to customer responsiveness
• Monitor and report on competitors, competitive promotions and new products
• Capturing orders accurately on the system, payment made and updated.

The post Online Sales & Customer Experience Lead at BeautyClick appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Online Sales & Customer Experience Lead at BeautyClick is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Kenya CT Programme Officer C4 at British Government-Foreign and Commonwealth Office

The British Council is a British organisation specialising in international cultural and educational opportunities.

Main Purpose of Job

The successful candidate will work within the Foreign, Commonwealth and Development Office (FCDO). S/he will be responsible for managing the CT Programme Support Team in delivery, logistics and administration of the FCDO’s counter terrorism programmes in Kenya.  This role provides an opportunity to support a high profile foreign policy priority by helping tackle terrorism in line with international human rights standards.

The successful candidate will be able to use their programme management skills to deliver in a fast-paced environment, responding flexibly to programme demands.  He/she will manage a team of two officers to develop, drive and deliver timely and high quality counter-terrorism programmes through liaising with a wide range of colleagues across the security and justice sector within the British High Commission in Nairobi, UK Government Departments, external implementers and the Kenyan security and justice sector.

Essential qualifications, skills and experience

• Ability to plan ahead, prioritise effectively and use initiative to solve problems;
• Ability to produce clear and accurate work with attention to detail;
• Strong communication skills and proven stakeholder skills;
• Ability to project manage and use sound judgement;
• Proven team working skills with supervisory management experience;
• Ability to write and speak fluently in English;
• Management of budgets including monitoring of spend;
• Confidence and judgement to challenge and redesign as appropriate;
• Ability to meet deadlines in a fast paced environment; and
• Flexible and proactive approach to working.

Desirable qualifications, skills and experience  

• Previous experience in project management
• Previous experience working in the security/justice sector

The post Kenya CT Programme Officer C4 at British Government-Foreign and Commonwealth Office appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Kenya CT Programme Officer C4 at British Government-Foreign and Commonwealth Office is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Marketing Communications Specialist at Farmers Choice Limited

At Farmers Choice, our mission is limited is to be the most respected branded meat plant on the continent specializing in a wide range of fresh and processed meats with an emphasis at all times being on Quality Assurance, Staff Morale and Customer Satisfaction

Job Description

This individual will be responsible for supporting strategy development and executing marketing and communications projects both on digital and below the line activations to meet sales and revenue objectives. This role collaborates with various departments such as sales, operations, Farmer’s Choice stakeholders (vendors, stockists and suppliers) to execute marketing and communications initiatives.

Responsibilities

• Come up with creative marketing concepts for various distribution channels to include Retail, HORECA and General trade that will drive both sales and revenue.
• Create tailormade social media content, writing of blogs and monthly newsletter to be shared both internally and externally.
• Writing of copy both on digital, flyers and posters for each communication campaign.
• Oversee social media activities including creating and scheduling standard and paid social placements and engagement tracking.
• Plan and execute various onground activations in the different distribution channels i.e Retail, HORECA and General Trade.
• Organize and attend trade visits and activations in collaboration with the sales team help achieve sales teams targets.
• Maximize response and ROI through effective planning, analysing, and implementation of B2B, B2C and D2C marketing plans across various media channels.
• Track marketing results and revenue through a variety of data collection and tools. Report on efficiency of campaigns and areas for improvement.
• Conduct market research and analyze trends to identify new marketing opportunities.
• Manage and track expenses for all marketing campaigns.

Qualifications

• Bachelor’s degree in marketing or a business related field

Required Skills

• 34 years marketing experience including managing social accounts and marketing campaign development/execution using below the line, above the line and digital marketing channels.
• Skilled, and interested, in writing and editing promotional material and content on brochures, Posters and Flyers
• Ability to write press releases, blogs and newsletter content.
• Skilled at organization of events and activations both online and on the ground.
• Excellent analytical, prioritization, organizational, and project management skills
• Excellent verbal and written communication skills
• Capacity to manage multiple projects simultaneously and work within a deadline driven environment
• Ability to work collaboratively across departments and at all levels of the organization
• Creative eye and ability to recommend outofthebox ideas which will drive growth and build brand value.
• Demonstrated strong communication skills, along with attention to detail.
• Proven track record of successfully executing on detailed schedule and calendar / meetings, ability to multitask, keep multiple projects on track.
• Demonstrated project and time management skills for juggling many changing priorities and working under tight deadlines.
• Strong team player able to work well across and with different teams.

The post Marketing Communications Specialist at Farmers Choice Limited appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Marketing Communications Specialist at Farmers Choice Limited is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Accountant (Kitisuru, Nairobi) at Ankole Grill

Named after the beautiful, ancient, iconic cattle breed of East Africa, the Ankole Watusi, we aspire to bring you a unique African steak – house experience! We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Terms of Service: 1-year Contract (renewable on satisfactory performance),

Salary: KES 40,000 Monthly,

Main Purpose & Scope The Job

The Accountant will be responsible for maintaining and reconciling accounting ledgers and balance sheets in accordance with Ankole Grill Policies, Procedures and Standards laid out by Management to ensure customer satisfaction.

Responsibilities

• Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
• Ensures compliance with government and corporate policies regulations and laws.
• Reconciles processed work by verifying entries and comparing system reports to balances per Ankole Grill accounting guidelines.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries of direct invoices per Ankole Grill accounting guidelines.
• Paying suppliers; Verify approval on all invoices, scheduling and preparing checks per Ankole Grill accounting guidelines.
• Resolving purchase order, contract, invoice, or payment discrepancies and documentation.
• Ensure credit is received for outstanding memos.
• Issuing stop-payments or purchase order amendments.
• Maintains accounting ledgers by verifying and posting account transactions per Ankole Grill accounting guidelines.
• Verifies Supplier accounts by reconciling monthly statements and related transactions per Ankole Grill accounting guidelines.
• Prepare and maintain an up to date daily recording of transactions and input data into the accounting system.
• Maintains historical records by filing documents per Ankole Grill accounting guidelines.
• Disburses petty cash by recording entry; verifying documentation per Ankole Grill accounting guidelines.
• Filing statutory returns, VAT, WHT tax, Catering Levy, NSSF, NHIF HELB, and PAYE.
• Reports sales taxes by calculating requirements on paid invoices per Ankole Grill accounting guidelines.
• Involve in preparation of financial reports and management reports.
• Maintain confidentiality of company data.
• In addition to the above, the Accountant may be given such other duties, as the Management may deem necessary.

Qualifications

• Bachelor’s degree in Commerce, Finance or Accounting Diploma or Certificate in a relevant field from a recognized institution;
• CPA K / ACCA
• 3 years’ experience in a similar role preferably in the Hospitality industry in a 4 star or 5 Star establishment
• Hospitality certification is a plus.
• Strong analytical skills and attention to details.
• Good reading, verbal and written English skills.
• Advanced knowledge of bookkeeping and accounting best practices, laws, standards, and state/national regulations
• Able to analyze financial records and interpret for other departments
• Financial/P&L and problem-solving aptitude
• Excellent mathematical and analytical skills.
• Be tech savvy and have a good working knowledge of various computer software programs MS Office, Receiving Software, Inventory system, Micros POS QuickBooks, Quickpayroll.
• Customer service oriented with a positive, energetic, and outgoing can-do attitude.
• Well-organized and detail-oriented.
• Have a high degree of emotional intelligence and a high level of self-confidence.
• Be able to remain rational and calm under pressure.

The post Accountant (Kitisuru, Nairobi) at Ankole Grill appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Accountant (Kitisuru, Nairobi) at Ankole Grill is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Cashier (Kitisuru, Nairobi) at Ankole Grill

Named after the beautiful, ancient, iconic cattle breed of East Africa, the Ankole Watusi, we aspire to bring you a unique African steak – house experience! We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Terms of Service: 1-year Contract (renewable on satisfactory performance),

Salary: KES 35,000 Monthly,

Main Purpose & Scope The Job

The Cashier will be responsible for responsible for the efficient and smooth operation of the Cashiering section and for collections, banking, posting cash transactions, petty cash management and accurate reconciliation and reporting.

Responsibilities

• Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
• Receive and post all food and beverage checks into the Point of Sale System as per Ankole Grill cash handling guidelines.
• Maintain the Cashiering of the Restaurant
• Produce the guests bills for payment, through cash, Mpesa, credit card
• Maintain responsibility for the collection of the restaurant float, any discrepancies in the float amount to be reported to the Restaurant Manager
• Calculate total payments received during a time period and reconcile this with total sales.
• After each shift balance and record all sales/billing in relation to all payment types
• Obtain assigned float and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping Cash drawer always secure.
• Maintain a cash float to ensure sufficient cash change is always available
• Report all balance discrepancies
• Secure the Restaurant float in the safe provided
• Report all voids and reasons for voids. All voids must be approved by a Senior Manager on duty
• Arrange all the bills in a serial order along with the reference report. Place the Restaurant takings and billing information in the drop safe
• Count float at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials and always maintain cleanliness of workstation as per Ankole Grill guidelines.
• Answer customers’ questions and provide information on procedures or policies.
• In addition to the above, the Cashier may be given such other duties, as the Management may deem necessary.

Qualifications

• 3 years’ experience in the hospitality industry in a similar role preferably in a 4 star or 5 Star establishment.
• Diploma or Certificate in a relevant field from a recognized institution;
• Hospitality certification is a plus.
• Excellent reading, verbal and written English skills.
• Excellent mathematical and analytical skills.
• Excellent personal hygiene and grooming habits.
• Tech savvy with a working knowledge of various computer software programs (MS Office,
• restaurant management software, POS).
• Customer service oriented with a lively, energetic, and outgoing personality.
• Well-organized and detail oriented.
• Be able to remain rational and calm under pressure.
• Be able to stand or walk for an extended period.

The post Cashier (Kitisuru, Nairobi) at Ankole Grill appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Cashier (Kitisuru, Nairobi) at Ankole Grill is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Finance Officer at Federation of Kenya Employers (FKE)

The Federation of Kenya Employers (FKE) is the voice of employers in Kenya and the umbrella body that brings together enterprises from all sectors of the economy. The Federation’s mandate is to promote the interests of employers and to influence labour and social policy to support enterprise growth and competitiveness in a dynamic global environment.

FKE seeks to ensure that national labour and social policy provides an environment favorable to enterprise sustainability and job creation. We are looking for a result driven professional to fill the following position:

FO/09/2020

The job holder will maintain financial records for the Federation and its affiliated Associations in accordance with established accounting principles and practice. This position reports to the Manager, Finance and supervises the Accounts Assistants.

Key Responsibilities

• Implement financial and accounting procedures as per the organisation policies
• Implement computerisation of accounts and control systems
• Prepare weekly, monthly and quarterly financial reports and returns
• Prepare budgets, cash flow statements, income & expenditure reports and statement of financial position as required
• Ensure proper custody of FKE funds and proper operations of bank accounts
• Maintain FKE asset registers
• Ensure timely submission of all statutory returns including PAYE, VAT, NSSF and NHIF
• Ensure timely payment and renewal of insurance policies, service agreements and utilities
• Provide oversight to Accounts Payables and Accounts Receivables
• Supervise and provide on the job training to Accounts Assistants
• Prepare Donor funded reports.
• Assist the Manager, Finance in effective running of the Finance unit
• QUALIFICATIONS AND EXPERIENCE
• A bachelor’s degree in Commerce or a related field
• CPA (K) or ACCA 111 qualifications or its equivalent
• 5 years’ relevant experience in Accounting and Finance Management from a busy and reputable organisation
• Current membership in a relevant professional body

Key Skills, Competencies And Desired Attributes

• A Hands-on person with a demonstrated track record of excellence
• Demonstrated analytical, interpersonal, communication, planning and reporting skills
• A person of impeccable integrity, keen on details and meticulous in execution of duties
• Demonstrated competence in managing budgets
• Ability to multi-task
• Flexible and able to productively work in a team, as well as individually with limited supervision

The post Finance Officer at Federation of Kenya Employers (FKE) appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Finance Officer at Federation of Kenya Employers (FKE) is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/