Senior Manager- Grants Finance at World Vision Kenya

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

Reporting to : Finance and Support Services Director

Grade Level : 17

Purpose of Position

To support the Finance Director in designing, developing and assessing organizational financial management strategies & systems that support grants acquisition and management of the grant program finances. The position supports the Finance Director in proposal development, budget formulation for all grant projects, financial reporting to donors for grants, ensuring compliance with donor regulations and ensuring the implementation of financial policies and procedures for effective resource acquisition, utilization and safeguarding of WVK assets.

The incumbent will ensure that grant programs meet community and donor financial accountability in line with World Vision’s policies and standards. The position will be responsible for managing ongoing relationships with the support offices, donors and other stakeholders for ministry effectiveness.

Major Responsibilities

Grants Financial monitoring and reporting, 20%

• Ensure timely and accurate grants financial reports submission to donors and other stakeholders
• Ensure the analysis of grant expenditure for management action to help in monitoring the burn rate for grants and special projects.
• Provide leadership to the grants management team and field based grants accountants to ensure monitoring visits to projects are done frequently
• Ensure that all grants financial reports are prepared, communicated and reviewed with donors according to the agreed donor requirements.
• Ensure proper monitoring of grants by actively participating in monthly grants meeting with Operations Team
• Provide monthly updates to the Leadership team on grants highlighting high risk grants and actions taken to mitigate the risks
• Ensure the grants monitoring system is operational and information shared regularly
• Coordinate grant closeout procedures and ensure that phased out grants are in compliant with phase out guidelines
• Advise on grant supplier requirements and work with the procurement department to ensure compliance with the grants procurement guidelines.

Sub-recipient Management 20%

• Develop mechanisms to ensure all potential sub recipients are screened according to the donor requirements
• Coordinate the capacity assessment process for all potential sub-recipients
• Develop and coordinate the delivery of capacity building initiatives for identified sub-recipients as required
• Plan for and ensure that quarterly visits to Sub-recipients are done for compliance with donor regulations. Work with the Sub recipients to implement recommendations to address any areas that require strengthening
• Ensure that all financial reports from Sub-recipients are reviewed on a quarterly basis for compliance and accuracy
• Ensure that the accurate records and files are maintained for each Sub-recipient at all times

Leadership and Staff Management, 15%

• Ensure strong and positive leadership is provided to field finance/grants team and competent staff are hired
• Coordinate professional and personal development grants staff through adequate orientation, on the job coaching, identification of training needs and opportunities
• Ensure effective performance management as per WVI guidelines and standards
• Ensure staff capacity is developed to enhance efficiency in execution of duties
• Create an environment that enhances team development
• Ensure positive supervisory skills are developed
• Grant Financial risk management 10%
• Ensure all grant projects are audited according to the donor requirements.
• Ensure that findings and recommendations from audits and various donor accountability mechanisms are acted upon in a timely and effective manner in consultation with Operations Team.
• Ensure the grant operate within WV internal control systems to mitigate risks and ensure accountability that will result in good audit ratings
• Together with project grants managers and accountants support the FD in ensuring that all payroll grant charges are accurately captured through the LDR system.
• Work with the donors to develop Terms of reference for special purpose grant audits.

Ensure the grants budgets and financial plans meet donor requirements, 10%

• Advise management on and monitor grants budgets, funding requirements, expenditures and support the management in execution of the same
• Provide technical support in proposal budgets development to GAM and Operations teams
• Ensure myPBAS is updated and outstanding commitments followed up with the SOs
• Ensure grants budgets and expenditures are monitored and provide regular updates to operations leadership and Senior Leadership Team and ensure corrective actions are taken as necessary together with Operations

Capacity building and Strategic partnerships, 10%

• Ensure that professional and personal development of grants finance is done through on­ the-job coaching, identification of learning and training needs and opportunities
• Ensure that continuous capacity building on donor risk management and financial risk management for grants is done across the organization
• Communicate to WVK staff on partnership directions on grants management
• Conduct grant financial risk assessment and support the Finance Director in ensuring the implementation of the core risk mitigation measures identified.
• Coordinate the grant start up workshops in liaison with operations
• Coordinate major donor regulations training workshops

Networking and Coordination, 10%

• Maintain effective communications and pro-active relationships with Support Office partners and donors.
• In coordination with the Finance Director work closely with regional and ADP staff in the implementation of Partnership initiatives and enhance knowledge sharing within the department.
• In the spirit of twin citizenship, contribute to knowledge sharing and collaborative learning through internal avenues such as the Grants technical communities of practice.

Others 5%

• Perform any other duties as requested by the supervisor
• Adhere to WVI key policy documents – mission, core values, and covenant of partnership.
• Attend daily devotions.

Knowledge, Skills and Abilities

• Have a Master’s Degree in Finance/ Accounting/ Business Accounting
• Holder of a Finance Degree (Bachelors of Commerce in Finance/ Accounting/ Business Administration)
• Minimum of 10 years’ experience in finance and accounting; with a good understanding of project management cycles in a complex, international development organization. 5 years should have been at a managerial level.
• Qualified Accountant (CPA (K)
• Proficiency in Computer applications (Excel, Sun systems, Word etc)
• Grants Management Knowledge

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IT Change Program Manager – VisionFund at World Vision Kenya

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.

Position location to be determined by home country of successful candidate within an African Country where WVI is registered to operate.

Purpose Of Position:
VisionFund International is implementing a US$6.7m multi country grant funded digitalization project in 6 MFIs in the Africa Region. The project is focused on improving efficiency and effectiveness in the use of technology and standards focusing on Core Banking Systems, Mobile Money, Digital Field Applications, Data Warehouse and Hardware. Under general direction of Regional Head-Africa, the IT Change Manager will provide strategic oversight of all aspects of the Weberg Grant funded project over the entire project life cycle. The role will coordinate the activities of a multi-country project team to deliver efficiently and efficient technologies in line with grant requirements.

Key Responsibilities:

Program & Project Management:

• Drive and actively manage IT Change programs (IT implementation PLUS the business process changes that accompany it) with local business and IT management in VisionFund MicroFinance Institutions (MFIs).
• Mentor and coach MFI project managers on the ground through their IT Change programs.
• Guide local MFI business managers through necessary process changes due to IT implementation.
• Define and demand IT Change program reporting standards for MFIs.

Reporting:

• Provide regular IT Change Program reports to [Donor Management team name] in the format requested.
• Escalate in a timely way, any project delays or risks for swift resolution/mitigation
• Develop MFI Project Reporting Templates.
• Make consolidate reports on project Implementations for Region.
• Act as contact person for the donor, Vision Fund and key stakeholders and respond to queries as needed.
• Consultation with Subject Matter Experts:
• Consult with experts in VFI Digitisation and Operational Change team on best-practice implementation of relevant systems and technologies.

Monitoring Project Budgets:

• Ensure that accurate Budget Monitoring Reports are produce for each project.
• Coordinate with all stake holders to ensure all budget information are captured in time.
• Make consolidated report on budget spending for region.
• Alert region and DOC team in case of delay over or under spending.
• Ensure that project spending will not be made without proper approvals of all stake holders.

Managing Project Procurements:

• Participate in procurement process of services and goods needed for project implementation.
• Participate in building TOR for requesting service from vendors and providers needed for project implementation.
• Ensure that VFI Procurement polices are followed when procurement process for project taking place.
• Coordinate with all stakeholders in process of procurement.

Knowledge, Skills & Abilities:

Required:

• 5+ years of hands-on experience of managing IT Change projects, dealing directly with stakeholders and IT teams.
• Ability to manage and influence multiple simultaneous projects and stakeholders.
• Good written and verbal communication skills in English (required) and French (desirable).
• Ability to positively influence senior management.
• Analytical problem-solving skills.
• Remote working with multiple departments/organisations in multiple countries.
• Strong self-motivational skills.
• Bachelor’s Degree in Computer Science, Management Information Systems, Business
• Administration.
• Certified qualification in Project Management (eg PMP or Prince2).

Preferred:

• 5+ years experience in the retail banking or micro-finance industry.
• Fluency in spoken French would be an advantage.
• Certified qualification in business process re-engineering (eg Six Sigma) would be a bonus.
• Experience implementing donor funded projects/programs.

Work Environment:

• Home or office based (if VFI has a local office).
• Ability to travel internationally (20%) is required, when it is necessary and permitted.

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Sales Agents at Sanergy

Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.

Fresh Life Initiative (FLI) is an award-winning social venture that makes hygienic sanitation accessible and affordable in Africa’s urban slums for everyone, forever. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities. We provide critical support services – such as access to finance, training, marketing and business analytics. We collect the waste regularly and safely remove it from the community. Working with our sanitation partners we convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the by-products to Kenyan farms. Since November 2011, we have launched over 3000 Fresh Life Toilets to a network of 2500 micro-entrepreneurs and we collect and convert over 9000 tons of waste annually.

Job Statement

We are expanding our franchise network, by identifying and selling our sanitation products and services. We are looking for Sales Agents who will be responsible for customer acquisition and retention, leading the sales and customer life cycle.

Skills and Qualifications Required

• Diploma in any Business related field
• Good interpersonal skills, effective communicator, attentive to detail, strong problem solving and interpretation skills
• Flexible and adaptable, ability to perform tasks without repeated instructions, demonstrate sound work ethics
• Demonstrable experience in handling multiple customer demands

We offer an interesting and challenging position within a multicultural and dynamic environment, selling a product that makes a significant positive impact, working with a highly motivated team who is passionate about the cause.

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Online Sales & Customer Experience Lead at BeautyClick

Founded in January 2015 Africanhair Ltd. sells dry hair products across Sub-Saharan Africa. Headquartered in Nairobi, Kenya, BeautyClick has the vision of being the leading provider of dry hair products across Sub-Saharan Africa. We are the leading supplier of human hair weaves in Kenya through online means. BeautyClick Kenya enables hairdressers to sell products directly to their clients without the upfront costs and burdens of having inventory. We provide you the tools you need to be successful and the service is backed by a 30-day refund Guarantee. There is no restocking fee, and your clients will not be charged for our cost in shipping the product to you. Your client is only responsible for the cost of shipping the product back to us. Once we receive the returned products, we will credit your clients account or issue a refund within 3 days. Sign-up today and we can have you up and running by tomorrow!

Role / Purpose:

To drive an organization culture that instils focus on customer service by managing our customer loyalty program, developing customer service policies and standards and by monitoring the activities of staff to ensure our online shopping experience is memorable and the client is satisfied.

To lead the team in providing quick and effective solutions to any problems facing BeautyClick customers. He/she will also be responsible for assisting customers in finding the right products by giving advice and product demonstrations, closing online leads, processing payments and handling customer complaints and queries.

The individual must be a leader who can manage and drive a customer centric organization while being able to meet and exceed daily sales targets.

Summary of overall Key roles & responsibilities:

A sales and CEX lead will be required to monitor the activities of the team and ensure that their interactions are according to the set standards. He/she will be expected to monitor and report on the customer satisfaction measure and take corrective action as and when required.

Additionally, the candidate will be required to act as a role model to the entire team by quickly responding to customer queries on all our social media platforms, FB, IG, Chat, WhatsApp and Text, making outbound calls to existing customers & presenting them with the ongoing offers, order updates or following up to get customer feedback.

Behavioural competence

• Takes Initiative
• Proactive in finding leads
• Determination in converting leads into sales
• Time consciousness, efficient, and consistent in their work
• Focused, Result driven
• Self driven- can work under minimum supervision
• Quick learner
• Multi-tasker
• Able to quickly learn and retain product knowledge
• Superuser of Social media and standard software packages (Microsoft or Google apps)
• A great team player
• Friendly, helpful and confident

Qualifications

• Diploma or degree in Sales, Marketing or a related field
• 1 to 2 years of experience in retail sales or customer experience preferably online
• Proficiency in English
• Track record of achieving sales targets
• Experience in beauty and previous call center experience would be an added advantage.

Specific duties include:

Customer experience

• Devise and implement a customer experience strategy that will improve customer relationship, dedication, and satisfaction within the company.
• Develop and implement policies and standards in the company that gives more focus to customer service and experience.
• Monitor the activities of the online sales team, riders and all other staff, as well as feedback received from customers and act effectively to ensure that every interaction is in compliance with the set standards.
• To guide and direct the activities of the online sales representatives & riders through training and development to ensure that their interactions with clients reflects positively on the company.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Liaise with the marketing, sales and advertising teams to develop customer centric campaigns that improve the onboarding process and build relationships.
• Collect actionable feedback from customers, detect pain points and find out what improvements they would like to see.
• Spearhead the customer loyalty program and resolve negative feedback
• Lead, manage and drive the company’s customer loyalty program
• Championing a seamless customer loyalty program integration that creates a consistent and enjoyable experience.

Online sales process

• Making outbound calls to potential or existing customers to inform them about our products or service offerings, ask questions to understand their needs and close sales
• Answering questions about products or the company
• On time response to all customer inquiries on different platforms ie FB, IG, Chat, Whatsapp, Text among others.
• Proactive in finding leads, following up on leads and calling abandoned carts with the intention of converting them into sales.
• Collect and relay client feedback, complaints and compliments to the manager and the rest of the team for action.
• Keep up to date with product information including stock-outs, new arrivals and replenishments
• Support BeautyClick agents in the sales process to ensure a smooth shopping experience

General Selling

• Meet Daily, Weekly, Monthly sales targets
• Spend quality time with customers, give advice and guidance on product selection.
• Providing customers with accurate information on pricing and product availability
• Link or up sell to drive company sales and productivity.
• Conduct customer consultations and demonstrations to help them understand how to fully maximise use.
• Accurately process and transact all customer sales.
• Keep a deep knowledge of BeautyClick product range. You are expected to know the full product range at all times.

Reporting

• Report on customer feedback and complaints
• Report on customer loyalty program metrics
• Report on team’s performance in regards to customer responsiveness
• Monitor and report on competitors, competitive promotions and new products
• Capturing orders accurately on the system, payment made and updated.

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Kenya CT Programme Officer C4 at British Government-Foreign and Commonwealth Office

The British Council is a British organisation specialising in international cultural and educational opportunities.

Main Purpose of Job

The successful candidate will work within the Foreign, Commonwealth and Development Office (FCDO). S/he will be responsible for managing the CT Programme Support Team in delivery, logistics and administration of the FCDO’s counter terrorism programmes in Kenya.  This role provides an opportunity to support a high profile foreign policy priority by helping tackle terrorism in line with international human rights standards.

The successful candidate will be able to use their programme management skills to deliver in a fast-paced environment, responding flexibly to programme demands.  He/she will manage a team of two officers to develop, drive and deliver timely and high quality counter-terrorism programmes through liaising with a wide range of colleagues across the security and justice sector within the British High Commission in Nairobi, UK Government Departments, external implementers and the Kenyan security and justice sector.

Essential qualifications, skills and experience

• Ability to plan ahead, prioritise effectively and use initiative to solve problems;
• Ability to produce clear and accurate work with attention to detail;
• Strong communication skills and proven stakeholder skills;
• Ability to project manage and use sound judgement;
• Proven team working skills with supervisory management experience;
• Ability to write and speak fluently in English;
• Management of budgets including monitoring of spend;
• Confidence and judgement to challenge and redesign as appropriate;
• Ability to meet deadlines in a fast paced environment; and
• Flexible and proactive approach to working.

Desirable qualifications, skills and experience  

• Previous experience in project management
• Previous experience working in the security/justice sector

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Marketing Communications Specialist at Farmers Choice Limited

At Farmers Choice, our mission is limited is to be the most respected branded meat plant on the continent specializing in a wide range of fresh and processed meats with an emphasis at all times being on Quality Assurance, Staff Morale and Customer Satisfaction

Job Description

This individual will be responsible for supporting strategy development and executing marketing and communications projects both on digital and below the line activations to meet sales and revenue objectives. This role collaborates with various departments such as sales, operations, Farmer’s Choice stakeholders (vendors, stockists and suppliers) to execute marketing and communications initiatives.

Responsibilities

• Come up with creative marketing concepts for various distribution channels to include Retail, HORECA and General trade that will drive both sales and revenue.
• Create tailormade social media content, writing of blogs and monthly newsletter to be shared both internally and externally.
• Writing of copy both on digital, flyers and posters for each communication campaign.
• Oversee social media activities including creating and scheduling standard and paid social placements and engagement tracking.
• Plan and execute various onground activations in the different distribution channels i.e Retail, HORECA and General Trade.
• Organize and attend trade visits and activations in collaboration with the sales team help achieve sales teams targets.
• Maximize response and ROI through effective planning, analysing, and implementation of B2B, B2C and D2C marketing plans across various media channels.
• Track marketing results and revenue through a variety of data collection and tools. Report on efficiency of campaigns and areas for improvement.
• Conduct market research and analyze trends to identify new marketing opportunities.
• Manage and track expenses for all marketing campaigns.

Qualifications

• Bachelor’s degree in marketing or a business related field

Required Skills

• 34 years marketing experience including managing social accounts and marketing campaign development/execution using below the line, above the line and digital marketing channels.
• Skilled, and interested, in writing and editing promotional material and content on brochures, Posters and Flyers
• Ability to write press releases, blogs and newsletter content.
• Skilled at organization of events and activations both online and on the ground.
• Excellent analytical, prioritization, organizational, and project management skills
• Excellent verbal and written communication skills
• Capacity to manage multiple projects simultaneously and work within a deadline driven environment
• Ability to work collaboratively across departments and at all levels of the organization
• Creative eye and ability to recommend outofthebox ideas which will drive growth and build brand value.
• Demonstrated strong communication skills, along with attention to detail.
• Proven track record of successfully executing on detailed schedule and calendar / meetings, ability to multitask, keep multiple projects on track.
• Demonstrated project and time management skills for juggling many changing priorities and working under tight deadlines.
• Strong team player able to work well across and with different teams.

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Accountant (Kitisuru, Nairobi) at Ankole Grill

Named after the beautiful, ancient, iconic cattle breed of East Africa, the Ankole Watusi, we aspire to bring you a unique African steak – house experience! We invite you to be part of our team by submitting your application to the following role based in Nairobi.

Terms of Service: 1-year Contract (renewable on satisfactory performance),

Salary: KES 40,000 Monthly,

Main Purpose & Scope The Job

The Accountant will be responsible for maintaining and reconciling accounting ledgers and balance sheets in accordance with Ankole Grill Policies, Procedures and Standards laid out by Management to ensure customer satisfaction.

Responsibilities

• Operates as the principal salesperson in the restaurant and ensures that guests are accorded high level of customer care.
• Ensures compliance with government and corporate policies regulations and laws.
• Reconciles processed work by verifying entries and comparing system reports to balances per Ankole Grill accounting guidelines.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries of direct invoices per Ankole Grill accounting guidelines.
• Paying suppliers; Verify approval on all invoices, scheduling and preparing checks per Ankole Grill accounting guidelines.
• Resolving purchase order, contract, invoice, or payment discrepancies and documentation.
• Ensure credit is received for outstanding memos.
• Issuing stop-payments or purchase order amendments.
• Maintains accounting ledgers by verifying and posting account transactions per Ankole Grill accounting guidelines.
• Verifies Supplier accounts by reconciling monthly statements and related transactions per Ankole Grill accounting guidelines.
• Prepare and maintain an up to date daily recording of transactions and input data into the accounting system.
• Maintains historical records by filing documents per Ankole Grill accounting guidelines.
• Disburses petty cash by recording entry; verifying documentation per Ankole Grill accounting guidelines.
• Filing statutory returns, VAT, WHT tax, Catering Levy, NSSF, NHIF HELB, and PAYE.
• Reports sales taxes by calculating requirements on paid invoices per Ankole Grill accounting guidelines.
• Involve in preparation of financial reports and management reports.
• Maintain confidentiality of company data.
• In addition to the above, the Accountant may be given such other duties, as the Management may deem necessary.

Qualifications

• Bachelor’s degree in Commerce, Finance or Accounting Diploma or Certificate in a relevant field from a recognized institution;
• CPA K / ACCA
• 3 years’ experience in a similar role preferably in the Hospitality industry in a 4 star or 5 Star establishment
• Hospitality certification is a plus.
• Strong analytical skills and attention to details.
• Good reading, verbal and written English skills.
• Advanced knowledge of bookkeeping and accounting best practices, laws, standards, and state/national regulations
• Able to analyze financial records and interpret for other departments
• Financial/P&L and problem-solving aptitude
• Excellent mathematical and analytical skills.
• Be tech savvy and have a good working knowledge of various computer software programs MS Office, Receiving Software, Inventory system, Micros POS QuickBooks, Quickpayroll.
• Customer service oriented with a positive, energetic, and outgoing can-do attitude.
• Well-organized and detail-oriented.
• Have a high degree of emotional intelligence and a high level of self-confidence.
• Be able to remain rational and calm under pressure.

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