Client Onboarding Rep at CitiBank

The Client Onboard Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving.
• Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge.
• Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes.
• Supports Manager with quality assurance process.
• Participates in user acceptance test of new systems.
• Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken).

Education:

• Bachelor’s Degree Upper Second Division

 

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Relationship Analyst at CitiBank

Job Background/Context:

• The Corporate Bank (CB) serves a select number of the world’s leading corporations and financial institutions.
• Our bankers are relationship managers who build and grow our long-term relationship with these clients. They orchestrate the delivery of Citi’s vast treasury solutions and develop integrated financing strategies, by acting as a primary point of contact with the clients, and by working closely with Citi’s Investment Banking, Capital Markets, Treasury & Trade Services and Markets & Securities Services divisions.
• The RA sits within the Corporate Bank and assists in managing the global relationships with key clients

Job Purpose:

• The RA coordinates and addresses a broad range of topics for clients, delivering best services, and handles a significant volume of day-to-day requests / issues from internal functions.
• BCMA is seeking a Know Your Customer (KYC) Analyst to research, prepare and complete the Anti-Money Laundering (AML) due diligence records for their client base;
• The candidate will be a member of a dedicated team focused on the KYC required by Citi on its Financial Institutions clients and corporate clients.
• The team is responsible for the timely completion of KYC records in assigned portfolio, including “onboarding” and “renewal” records, and managing the population in regard to any expired records

Key Responsibilities:

• Build a trusted relationship with internal partners and clients as appropriate, providing support on routine requests, navigate Citi’s extensive network of 100+ countries and coordinate local coverage, controls and product support, problem escalation and resolution, driving customer satisfaction.
• Act as a KYC Owner approving all types of KYC records ensuring the record content is accurate:
• Review and evaluate recent negative news related to clients and their Politically Exposed Persons (PEPs);
• Ensuring the clients risks and products and services are accurately captured
• Where applicable provide input and ensure AML Risk Summaries accurately capture the risks of the client
• Where applicable review content of the periodic transaction review and ensure it is in line with understanding of the client
• Support/ act as an escalation point for KYC Operations for in internal discussions with AML, Bankers
• Attend AML Calls between clients and Citi Compliance;
• Act as an escalation point for KYC Operations when there are delays in obtaining client requirements
• Act as an escalation point for KYC Operations to ascertain information on the purpose of client accounts, transaction volumes etc.
• Interact with clients, parent account bankers, subsidiary bankers and product partners on AML and KYC-related issues;
• Report as needed to regional/local control committees on challenges, progress,

Ancillary Responsibilities/ Growth:

• Co-ordinate credit requests from the network and request appropriate approvals from Risk, as such assisting both revenue generation and protection for Citi.
• Understand the Risk Policy in detail and ensure the business is operating within the policy, monitoring of credit and support documentation (e.g. Facility agreements, Support documentation, etc.).
• Administration of new and existing credit limits, collaborating with Risk, Credit Administration, Product and Loan operations teams.
• Respond to ad-hoc client requests in collaboration with bankers.
• Support the annual review process and assist bankers in coordinating relationship reviews.
• Support transaction closings, ensuring facility allocation and booking of commitments.
• Support the negotiation of credit documentation requirements (e.g. Support, Credit, Cash management, Trade services, FX, etc.).
• Maintain client information database up to date following mergers, acquisitions etc.

Development Value:

• Opportunity to work in a large and complex organization with a demanding customer base and in a challenging and changing business environment.
• Exposure to an open and multicultural working environment.
• Exposure to the full Citi scope of products used by our corporate clients and opportunity to develop a sound knowledge of Citi’s core product range (Loans, FX, Cash and Trade, etc.).
• Opportunity to develop a thorough understanding of the extensive business Citi does with our corporate clients

Knowledge/Experience/ Qualifications:

• We are looking for an experienced and highly motivated person to support Bankers.
• Demonstrate the ability to exercise sound judgement and use initiative, but know when to refer, ensuring Bankers are able to focus on marketing efforts and revenue generation.
• Experience and knowledge of KYC preferred; particularly in the Correspondent Banking
• Compliance knowledge an advantage
• Knowledge of/experience in corporate banking is an advantage.

Skills/ Competencies:

• Analytical – Assimilating new information quickly and relating it to the needs of the client base.
• Organizational – Demonstrates strong organizational skills, awareness around priority of tasks and ability to work independently.
• Communication – Constantly demonstrate clear and concise written and verbal communication.
• Interpersonal skills/Networking – Able to create and sustain good personal contacts within the team and amongst Citi’s network.
• Proactive – Prepared to take the initiative and to follow issues through, whilst exercising judgment as to when to seek assistance. Consistently client focused and result oriented.
• Team Player – Being able to work in partnership with other individuals on day-to-day and long-term projects
• Proven planning, negotiation and analytical skills
• Consistently demonstrate a professional attitude
• Presentation – Prepare and present concise summaries for management
• Fluent in both spoken and written English

Education:

• 2-5 years of experience
• Bachelor’s degree/University degree or equivalent experience.
• AML certification is an advantage

 

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IT Manager – Systems & Infrastructure at Mpesa Foundation Academy

The M-PESA Foundation Academy is a state of the art, co-educational and residential High school offering the Kenyan National Curriculum. Driven by leadership, entrepreneurship, technology and innovation, the Academy serves talented but economically disadvantaged students with demonstrated leadership potential.

Job Description

The IT Manager – Systems and infrastructure is accountable to the Head of Technology and Learning Innovations.

The IT Manager will work closely with the Head of IT to support all roles and duties of the Head of IT.

Duties and responsibilities:

• Deputize the Head of Technology as needed.
• Take on new areas of responsibility in consultation with ICT Manager and Head of ICT as they may develop.
• Troubleshoot network and internet related issues as and when they occur.
• Lead the ICT technical team in handling of daily IT related technical support issues, escalating more complex issues to the Head of IT.
• Monitor and keep operational shared IT equipment deployed in ICT Labs, Classrooms, Offices and common areas.
• Catalogue and deploy IT equipment and offer support and training for the same where necessary or required.
• Manage the deployment of mobile devices and the distribution of their apps.
• Coordinate with external service providers for the support and maintenance of ICT infrastructure.
• Regularly monitor, document and report to the Head of IT functional status of all ICT equipment and infrastructure.
• Assist the Head of IT in administration of the School Management System.
• Assist the Head of IT in administration of the ERP system.
• Assist and train staff where necessary in use of the various school IT systems.
• A full contribution to the life of the school, through areas not directly linked to ICT will be expected.

Qualifications and Experience

• Degree in Information Technology, Computer Science or related course.
• Minimum 5 years working experience in the IT field in a high paced environment preferably a school/college environment.
• A good understanding of WAN/LAN networking, firewalls, switches and routers. Experience with Cisco will be an added advantage.
• A good command of MacOS and iPadOS configuration and troubleshooting.
• Good experience working with Microsoft systems including Windows Operating system, Azure, Office 365, Microsoft AD, DNS, DHCP, SCCM and Group Policy.
• Good understanding of Google G-suite administration will be an added advantage.
• Ability to work well in a team as well as independently.
• Strong communication skills, both written and verbal

This job description is not a comprehensive statement of procedures and tasks but sets out the main duties and responsibilities of the job and the expectations of the school in relation to the post holder’s professional responsibilities and duties. However, the job or duties described may vary or be amended from time to time without changing the level of responsibility associated with the post.

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Manager Legal Services/Corporation Secretary at Coast Development Authority

Coast Development Authority (CDA) is a State Corporation established by an Act of Parliament with the mandate to plan   and co-ordinate the implementation of development projects in the seven counties of the Coast Region, namely, Garissa, Kilifi, Kwale, Lamu, Mombasa, Taita-Taveta and Tana River as well as the Exclusive Economic Zone (EEZ).

Job description

• Advising the Authority on various legal matters and monitors the compliance of the company with various regulations issued by the Regulatory Bodies.
• Advising the Authority and coordination with the functional areas in relation to various legal requirements which must be complied with the legal obstacles which must be overcome in order to obtain the Authority’s targeted results
• Overseeing and managing compliance issues within the Authority;
• Responsibility for the timely release of legal advice to assist the Authority in making an informed decision;
• Ensuring timely compliance with rules and regulations affecting the Authority, including the Code of Conduct and Ethics;
• Attending to all legal matters of the Authority including advising, vetting and drafting of legal agreements in relation to the Authority’s operations; and
• Liaising with functional units on queries or legal matters that should arise that relate to the Authority’s affairs.
• Undertake all litigation for the Authority

Requirement for appointment,

For appointment to this post, an applicant must-:

• Have a Bachelor of Laws degree from a recognized institution,
• Have a minimum of seven (7) years in relevant work experience and at least three (3)years in supervisory role in the Public or Private Sector;
• Have a postgraduate Diploma in Legal Studies from Kenya School of Law;
• Be admitted as an Advocate of the High Court of Kenya and practicing;
• Masters Degree in any of the following disciplines; Law, Business Administration, Public Administration, or equivalent qualifications from a recognized institution will be an added advantage.
• Be a Certified Public Secretary (K) or its equivalent qualification from a recognized institution;
• Have a certificate in Leadership Course lasting not less than two (2) weeks from a recognized institution;
• Be proficient in computer applications;
• Fulfill the requirements of Chapter Six of the constitution; and
• Demonstrate competence in work performance.

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Grants Manager – Safe Roads /Usalama Barabarani Programme at National Transport and Safety Authority

The National Transport and safety Authority was established through an Act of Parliament; Act Number 33 on 26th October 2012. The objective of forming the Authority was to harmonize the operations of the key road transport departments and help in effectively managing the road transport sub-sector and minimizing loss of lives through road crashes. Vision: Efficient, Reliable and Safe Roads in Kenya Mission: To continually improve accessibility of Kenya’s road transport system for all users. Core functions: The main functions of the Authority as outlined in section 4 of the NTSA Act; To advise and make recommendations on matters relating to road transport and safety.

Programme, (GRADE NTSA 4) – REF: NTSA/10/2020/12

The position will be offered on contract for three (3) years and will be based in Nairobi with frequent visits to the counties.

Duties and Responsibilities

The office holder will report to the Director, Road Safety and will be charged with the following roles.

• Participate in the formulation, management and evaluation of the grant activities in the project;
• Collaborate with County Transport and Safety Committees and national partners, as well as the Project Manager at the EU Delegation in Kenya to achieve key project
• deliverables;
• Manage grant’s implementation unit on a daily basis to achieve the performance indicators agreed with NTSA and EU in line with set timelines within the scope of
• approved Budgets and Work Plans;
• Plan activities while prioritizing on strategic issues, follow-up on critical issues and work towards progress on institutionalization of programs;
• Work in close cooperation with Heads of Safety Programmes and Education, Human Resources, Finance and Procurement on issues of planning, linking programmatic and operational processes and ensuring reaching of planned deliverables;
• Work closely with the Lead Technical Expert (TE) in the sourcing, recruitment and selection processes of short term technical experts (STEs);
• Monitor and Evaluate Financial and substantive activities of the programme;
• Prepare and submit progress reports and financial reports for the programme;
• Support the national strategic planning process for Road Safety based on evidence gained during project implementation;
• Provide support to the National Monitoring and Evaluation Systems;
• Advise on policy formulation for substantive engagement of stakeholders and enhance collaboration based on experiences and lessons learnt during project implementation;
• Develop and build-up strategic partnerships and maintain good relations with the government counterparts and key stakeholders;
• Ensure sound financial management of the Budget for the Action in collaboration with the relevant departments in NTSA;
• Participate in monthly, quarterly and annual review and planning processes for the programme; and
• Continuous support to the strategic development of the programme.

Qualifications, Required Skills and Experience

• Bachelor’s Degree in Business Management, Project Management, Strategic Management, Social Sciences or any other relevant field;
• At least ten (10) years relevant work experience, three (3) of which must have been at a middle management position in a large organization. Experience of working
• with various stakeholders including non-governmental organizations is an added advantage;
• Attended Management Course lasting not less than four (4) weeks from a recognized institution;
• Strong understanding of and strong track record in programme financial management (CPA or equivalent would be an advantage);
• Experience of working in international projects is an added advantage;
• Experience of working in road transport sector or safety is an added advantage;;
• Excellent computer skills;
• Strong communication and writing skills in English and Kiswahili;
• Demonstrated integrity and full commitment to public service values and ethical standards applicable to NTSA ;
• Awareness of, sensitivity towards and non-discrimination towards differences of culture, gender, religion, race, ethnicity, nationality and age;
• Demonstrated experience in programme and project management, and demonstrated capacity in leading the effective implementation of complex projects, including the management of data and reporting;
• Strong people-management skills, ability to work under tight deadlines and under stress, goal-oriented and solution-seeking mind-set;
• Excellent strategic, negotiation, analytical and planning skills;
• Positive, constructive and dynamic work attitude;
• Resourcefulness, initiative and mature judgment;
• Commitment to continuing personal learning and development; and
• Ability to promote a knowledge sharing and learning culture in the office through leadership and personal initiatives.

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Monitoring, Evaluation & Learning Administrator at TechnoServe

TechnoServe works with enterprising people in the developing world to build competitive farms, businesses and industries. We are a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. Our work is rooted in the idea that hardworking people can generate income, jobs and wealth for their families and communities. With more than four decades of proven results, we believe in the power of private enterprise to transform lives. Our success in creating business solutions to poverty is due in large part to our talented and highly committed team.

Travel: Frequent travel to the field

Grade: 7

Program Description: Through the mSPARK program, TechnoServe proposes to work with 28,000 micro-enterprise owners (70% youth, 60% women) for 12 months to provide targeted digital and financial support that helps them navigate and survive through the COVID-19 crisis and reduce the pandemic’s negative impact on them and their communities.

From our experience working in Kenya’s micro-retail sector, shop owners are predominantly youth (63%) and women (62%) and thus represent a strategic leverage point to support the economic survival of these groups and their ability to protect and invest in their health and that of their households during the COVID-19 crisis.

Further, micro-enterprises can play an important role as trusted leaders and providers of essential goods, services, and health and safety information in their communities, many of which are lower-income, high-density, and at greater risk to COVID-19 and its economic impacts.

Through a mixture of support packages, mSPARK will seek to ensure micro-enterprises survive the economic crisis brought about by the pandemic and in so doing, protect the jobs of owners and their employees.

Working closely with a financial technology credit provider, a large Charitable Grant will be disbursed to the micro-enterprises to help and cushion them to survive and stabilize businesses in this sector.

Position Description: The MEL administrator will be responsible for assisting the Performance & Learning Manager and the Program Manager in preparing monthly, quarterly and annual progress reports while monitoring the project activities regularly; developing and maintaining the MIS of the project, and will be responsible for the collection and analysis of different data about the project activities.

He/She will be responsible for enabling evidence-based decision-making processes, maintenance of M&E systems, and effective implementation of M&E activities.

The position shall also support the implementation of the strategies designed to assure high quality of data collection, collation, analysis and reporting through consistent application of existing monitoring and evaluation Standard Operating Procedures (SOPs) and other guidelines.

He/She will report to the Performance & Learning Manager and collaboratively with program implementing team.

Key Roles and Responsibilities:

ME Systems: –

• Responsible for monitoring and evaluating program performance per the result chain and reporting requirements;
• Be able to enter data into and analyze information from M&E systems for use throughout the project lifecycle;
• Administrate mSPARK’s program’s management information system (MIS)
• Undertake regular visits to the field to support the implementation of M&E activities;
• Conducting data quality assessments and ensure timely completion of assigned M&E deliverables, while at the same time identifying where modifications might be needed;
• Ensure quality control and identify where adaptations might be needed;
• Ensure timely completion of major M&E deliverables, regular periodic analysis of data to identify and communicate lessons-learned, and regular periodic presentation of data and analyses to management;
• Work with Performance & Learning Manager and Program Manager to integrate M&E data into program planning and decision-making processes, PSR, CM reporting and narrative reports;
• Work with project team members to collect and analyze data regularly;
• Monitoring project activities, outputs and progress towards anticipated results;
• Analyze data for weekly, monthly, half-yearly and annual reports;
• Manage and maintain the Mirror Retailers’ M&E system;
• Help to identify the cause of potential bottlenecks in implementation;
• Contribute to determining the effectiveness of technical training packages through regular participants’ training feedback surveys and analysis;
• Support partners in collecting data and reporting;
• Supporting in developing tools for partners in data collection;
• Supporting learning lesson documenting and development of case studies;
• Any other duties as may be assigned from time to time.

Impact Evaluations:

• Conduct periodic analysis of data to identify and communicate lessons learned;
• Coordinate and supervise baseline and end of project evaluation following the project theory of change;
• Coordinate and supervise surveys and disseminate the results externally and internally to introduce course correction.

Coordination:

• Ensure M&E information is shared and flows transparently within the project team;
• Share best practices and lessons learned across the project;
• Support program adaptation and use of standard templates and tools for key project deliverables;
• Work closely with program management to help ensure that program work plans are on target to meet deliverables in a timely and effective manner;
• Share analyses and trends with project team members to help synchronize decision-making processes with M&E results.

Knowledge development, application and sharing:

• Ensure information is shared and flows transparently between regions;
• Regular periodic analysis of data to identify and communicate lessons learned;
• Regular periodic presentation of data and analyses to project management to identify opportunities and challenges for integration into project planning;
• Support the project team in documenting lessons learned and leverage them for external dissemination.

Data Management:

• Keep and maintain the project database with information from all data sources
• Mine the database to analyze the data and respond to ad-hoc requests from the donor and internal senior management;
• Proficiency in MS Office, especially Excel and PowerPoint;
• Working knowledge of web-based surveys (e.g. CommCare, ONA, Kobo tool kit) is desirable;
• Strong interpersonal skills, including skills in coordination and ability to work in teams.

Required skills and experience

• Degree in areas of business, economics, statistics, IT and international development;
• 3-4 years of experience with M&E methods and approaches, including designing, planning, and implementing M&E systems, analyzing and reporting using a logical framework and other strategic planning approaches;
• Proven ability to work with various M&E methods and approaches;
• Ability to identify and measure social indicators is critical;
• Excellent information analysis and report writing.
• Experience working with youth training and/or mentorship programs preferred;
• Excellent interpersonal and oral and written communication skills a must;
• Ability to generate innovative solutions in work situations;
• Proven ability and experience working with teams will be an added advantage;
• Fluency in English and Kiswahili required;
• Willingness and ability to travel to remote rural locations.

Success Factors: Competency is a combination of knowledge, skills and abilities (KSAs) directly related to successful performance on the job.

Core Competencies include:

• Integrity and honesty: Is widely trusted; seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; does
  not misrepresent himself or herself for personal gain.
• Team Work/ Relationships: Works cooperatively and flexibly with other members of the team with a full understanding of the role to be played as a team member and/or leader, to achieve
  a common goal. Ability to build and maintain effective relationships and networks.
• Learning attitude: Proactively takes advantage of opportunities to learn. Actively identifies new areas for learning; applies and shares new knowledge and skill appropriately.
• Diversity/Inclusiveness: Demonstrates an understanding and appreciation for diversity and supports diversity efforts. Interacts effectively with and inclusively with people of all races, cultures, ethnicities, backgrounds, religions, ages, and genders.
• Communication: Expresses ideas effectively in individual and group situations. Listens effectively; shares information, ideas and arguments; adjusts terminology, language and communication modes to the needs of the audience; ensures accurate understanding; acts in a way that facilitates an open exchange of ideas and information; use appropriate non-verbal communication.
• Decision making/Problem Solving: Is able to analyze situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution. Is able to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where necessary.
• Results-Oriented/High-Quality Deliverables: Stays focused on the efforts necessary to achieve quality results consistent with programmatic or departmental goals. Demonstrates the ability to achieve effective results; works persistently to overcome obstacles to goal achievement. Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks.
• Planning & Time Management: Establishes a course of action for self and/or others to accomplish a specific goal. Effectively plans, schedules, prioritizes and controls activities; identifies, integrates and orchestrates resources (people, material, information, budget, and/or time) to accomplish goals. Prioritizes work according to the program or department’s goals, not just own job responsibilities; manages own time effectively.
• Business Acumen: The ability to use information, ask the right questions and take decisions that make an impact on the overall business performance.

Job Specific / Technical Competencies include:

• Financial & Resource Management: The ability to estimate, justify, and manage appropriate funding levels to support goal accomplishment. Managing Resources is about understanding human, financial, and operational resource issues to make decisions aimed at building and planning efficient project workflows, and at improving overall organizational performance.
• Donor/Partnership Management: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, or organizations to help achieve business goals.
• Analysis, Research, Report Writing: Experience in business planning and analysis, modelling for feasibility and execution. Able to analyze and express oneself clearly in business writing.
• Innovative Mindset: Curious inquiries, asks questions and seeks out information from multiple sources, learns from mistakes, sees change as an opportunity.

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University Student Career Guidance Coordinator at Hatua Network

In Kenya, and across the continent, today’s youth bulge is a unique opportunity for economic growth and development. Hatua Network is a community organization working to simultaneously address the needs of youth and employers, thereby strengthening the supply and demand sides of Mombasa’s employment market. 

We do so by providing top performing students from low income families with scholarships, mentoring, career guidance and access to career opportunities. These programs enable youth to develop the character, values, skills and networks they need to successfully contribute to and benefit from Kenya’s growing economy.

Our transformative, interlocking programs support youth over a period of 10 years, through high-school mentoring, leadership development for secondary grads, one-on-one professional career coaching for university students, and career linkages for our tertiary graduates. Throughout we work closely with the private sector to source for mentors and career opportunities for our youth, while ensuring our programs prepare youth with the skills and character traits employers seek.

To date we are serving 560 young people, including 470 of whom we are currently sponsoring and mentoring through secondary and tertiary education, and 90 who have completed college or university. Of those who graduated more than 1year ago 93% are working, earning an average income that is 3X the combined average income of their parents. This is a total transformation from poverty to professional careers.

About the role

As University Career Guidance Coordinator, you will oversee and drive a wide range of programmatic activities and learning opportunities, which together with the Hatua scholarship ensure that our students gain relevant exposure, clarity around their career interests and CV building experiences while still in school and build a professional network through which they can access career opportunities after graduation.

This includes coordinating our flagship professional mentoring program and implementing and innovating Hatua’s diverse skill and career building initiatives.

Your success means that our recent graduates will transit into the workplace and that income levels in our community will rise.

Who we are looking for

• You are highly passionate about youth empowerment and have a strong interest in helping young adults develop soft skills and get ready for professional careers. Engaging with 230 university students on a regular basis sounds like your dream job. 
• You have strong coaching, guidance and motivational skills. 
• You have a track record of helping individuals along their growth journey, supporting them to figure out their goals and create action plans. You know how to build their confidence and urgency to meet their personal goals.
• You have strong project management skills, are highly organized and have succeeded in environments with many moving pieces and a wide range of stakeholders. Coordinating and following up to make sure that things are moving smoothly is one of your talents. 
• You enjoy building strong relationships with many individuals, are excited about managing our volunteer network of 150 mentors and are confident approaching professionals to join as mentors. 
• You are excited about figuring out how to deliver mentoring and skill building for youth remotely. Strong affinity to technology and previous exposure to eLearning is desirable.
• You have at least 3-5 years of professional experience, ideally in youth or talent development
• Event management experience is a plus, with ability to organize logistics and mobilize attendance
• You are forward thinking and excited to set and achieve big goals
• You have strong attention to detail when it comes to managing data
• Ability to work independently and communicate well through reports to management

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