QA Operations & Governance Engineer at Safaricom

Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA

We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the QA- Test Lead, the position holder will be responsible for implementing governance around quality assurance processes, set up quality gates and assessing the maturity of QA organization. He /she will also enforce adherence to QA processes with constant assessment and reporting.

He / she will also be accountable for implementation of test environment management strategy and ensure availability of test environments. He / she is also accountable for test resources management and ensuring that these are available within stipulated timelines and SLAs

Role purpose:

• Implement and lead quality assurance center of excellence
• Responsible for defining testing schedules, policies and enforce adherence
• Adopt creativity to achieve higher levels of competency and efficiency through adoption of fit for future technologies.
• Accountable for implementation and management of  fully functional test environments for all IT systems ensuring stability of all test environments including subsequent upgrades and modernizations on these environments
• Accountable for administration and maintenance of test management tools (e.g ALM); ensuring proper use of all test tools
• Define suitable metrics for measuring the quality of executing QA processes and validation of quality of all releases and reporting
• Accountable for setting up quality gates and ensuring that all products & solutions are comprehensively checked and passed through all the gates before go-live
• Accountability for test resources management including building of tools to manage the test resources and build a process around the management of test resources
• Test data management automation and ensure test data availability within stipulated timelines

Qualifications

• Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject
• 3  years + experience in quality assurance in a busy IT environment
• At least 2 years in system administration or environment provisioning and monitoring
• Experience in any programming language e.g. java, python, groovy etc.
• Strong understanding of maturity models for quality assurance
•  Experience with analysis and report generation and presentation
• Experience with test data management procedures is a plus
•  ISTQB Certification is a plus

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Chief of Party, Kenya Tusome Early Grade Learning Activity at RTI International

RTI International is a nonprofit organization headquartered in the Research Triangle Park in North Carolina that provides research and technical services.

RTI’s International Education Division is currently accepting applications for Chief of Party, for the USAID-funded Tusome Early Grade Literacy Activity (Tusome) in Kenya. Working at a national scale, the Tusome Activity improves early grade literacy outcomes in both English and Kiswahili, through national level teacher trainings, ongoing support to teachers as well as the production and distribution of materials for pupils and teachers. The current implementation focus provides works closely with Kenya’s Ministry of Education (MOE) in supporting teachers and learners in grades 1-3 during the COVID pandemic and the planned reopening of schools. It is anticipated that even if schools remain closed, some support would remain remote, including teacher training.  A key area of focus for the remainder of the project is to fully transition ownership of activities to the MOE in order to ensure sustainability.

The COP is responsible for leading the management, implementation and overall quality assurance of the project.  In this role, s/he will be RTI’s primary point of contact with RTI, USAID and Kenyan government counterpart agencies.  This position is based in Nairobi.

Essential Job Functions:

The COP’s roles and responsibilities will include:

• Oversee technical, administrative and financial operations (e.g., operations, compliance, reporting, and implementation) in coordination with the RTI Home Office;
• Provide technical leadership and quality assurance in the design, delivery and evaluation of technical assistance, implementation and research; all with a focus on early grade reading instruction and teacher training;
• Collaborate with MOE counterparts and other education stakeholders to guide implementation and ensure the timely and quality completion of technical, financial and contractual deliverables;
• Develop and implement annual program work and performance milestone plans and negotiates an agreement of those plans with the client; and
• Maintain and effectively manage relationships with Kenyan and international RTI partners implementing the project.

Qualifications and Competencies:

• A Master’s degree or higher in education or a related field.
• Minimum of 12 years of relevant experience in development, including education reform, teacher training, literacy, gender issues, grants management, research and community mobilization;
• A proven track record in managing education projects in developing countries, with large staff and implementing a national level program;
• Prior experience working in Eastern Africa or Southern Africa preferred;
• Extensive experience with British established education systems;
• Experience and proven ability to build and maintain relationships with government counterparts and other stakeholders, and ability to support journey to self reliance efforts with ministry counterparts;
• Demonstrated ability to manage and motivate staff into a cohesive team;
• Experience with USAID project management policies, procedures and reporting requirements;
• Absolute fluency in English and superlative communication and writing skills.

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Education Program Assistant -Kisumu at RTI International

RTI International is a nonprofit organization headquartered in the Research Triangle Park in North Carolina that provides research and technical services.

RTI International USAID-funded Tusome Early Grade Reading Activity is designed to dramatically improve primary literacy outcomes for approximately 7 million Kenyan children in grades 1–3, by enhancing teachers’ capacity to effectively deliver classroom instruction, improving schools’ access to appropriate books and other learning materials, and providing instructional support and supervision through a network of curriculum support officers.

Position Summary:

The Education Program Assistant will provide technical support for the development and revision of instructional materials, work plans and specified frameworks.  This will include working with regional technical team in the implementation of Tusome in the region. The Education Program Assistant reporting to the Regional Programs Education Officer will support the implementation of Tusome within the region. The Assistant will collaborate with the MOE and TSC county officers for successful implementation of the program.  The Assistant will also provide support to Curriculum support officers. The assignment is designed to provide technical support for effective Tusome implementation.  The job function includes, but is not limited to the following responsibilities:

Essential Duties:

• Support the Regional Education Programs  Officer in the effective implementation of Tusome at the regional level
• Contribute to development and revision of instructional materials
• Participate in development and revision of training materials;
• Collaborate with relevant MOE and TSC experts for effective implementation.
• Support effective relationships with County and sub-county officials
• Support the training of the technical team,  CSO , head teachers and teachers;
• Support monthly CSOs zonal/cluster teacher meetings
• Undertake classroom observations
• Provide support  for Tusome monitoring activities in the region
• Write Quality Reports for each activity
• Undertake any other Tusome duties as requested by the Regional Education Programs Officer, Chief of Party, Deputy Chief of Party and Senior Education Program Specialist

Minimum Required Education & Experience

• BED/ BA and five(5) years of experience working in education sector; major in either Kiswahili and English languages is an added advantage
• Experience with data collection and research studies, especially literacy and early mathematics is an added advantage
• Experience supervising and training data collectors;
• Knowledge of Kiswahili and English instruction in Kenya;
• Experience working in urban slum areas;
• Demonstrated flexibility, adaptability and the ability to perform and collaborate under challenging conditions.
• Strong planning, community mobilization and inter-cultural communication skills required.
• Experienced in working with youth Groups implementing Education Programs
• Experience working on a donor-funded project pertaining to technical and organization capacity development.

Skills & Abilities

• Fluency in English and Kiswahili required.
• Good communication and listening skills
• High attention to detail
• Ability to handle conflicting priorities
• Report writing skills is an added advantage

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Finance Assistant at RTI International

RTI International is a nonprofit organization headquartered in the Research Triangle Park in North Carolina that provides research and technical services.

RTI is currently seeking to fill a vacancy for the Kenya Crops & Dairy Market Systems (KCDMS) Activity which is part of the Feed the Future program, America’s initiative to combat global hunger and poverty. In this regard, USAID is partnering with RTI International on a 5-year (Oct 2017 to Sept 2022) cooperative agreement – KCDMS Activity – to help increase agricultural production and reduce poverty and malnutrition in Kenya. The project will also spur competitive, resilient market systems in Kenya’s horticulture and dairy sectors. We seek to recruit a Finance Assistant to be based in the Nairobi office.

Job Summary: 

The primary role for this position is to process day to day accounting transactions for the project. The position is specifically responsible for processing KCDMS staff advances, review of expense reports, preparation of advance status report and processing reimbursements to various beneficiaries. The position will also work with the administration team to receive and review invoices for payment processing. Keying in of financial transactions in Quick Books is a key role for this position.

Essential Duties:

• Process KCDMS staff advance requests based on approvals.
• Review and reconcile KCDMS staff expense reports. Follow up with staff to clear/clarify any outstanding items and ensure all advances are liquidated within the policy deadlines.
• Prepare reimbursements and other allowances for KCDMS activities.
• Prepare payment vouchers ensuring that all the required support documents are attached.
• Load payments onto Stanchart platform and follow up for prompt release of funds to vendors
• Key financial transactions (advances, expense reports, beneficiaries’ reimbursements) and other financial transactions in QB accounting system. Ensure relevant documents have been scanned and linked to the transactions.
• Identify any errors with advances or expense reports and work with the supervisor to pass correcting journals.
• Perform field audit visits when required
• Ensure all financial transactions are filed sequentially in well labelled box files after booking into QB.

Minimum Required Education & Experience

• Bachelor’s Degree in Finance or Accounting and 3 years of experience or equivalent combination of education and experience.
• CPA Part II is an added advantage.

 Skills & Abilities

• Excellent knowledge of MS Word, Outlook, PowerPoint, Excel
• Ability to multi-task
• Ability to work well with others
• Ability to listen and communicate well both verbally and in writing
• Ability to work independently
• Attention to detail and accuracy

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Communications and Community Engagement Intern at International Federation of Red Cross and Red Crescent Societies – IFRC

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian and development network, with millions of volunteers in 190 member National Societies. We are guided by Strategy 2020 – our collective plan of action to tackle the major humanitarian and development challenges of the present decade. We will continue ‘saving lives and changing minds’ by focusing our work in three key areas: 1) disaster response and recovery, 2) development and 3) promoting social inclusion and peace.

The communications and Community Engagement Intern will assist the communications and community engagement teams to implement effective risk communications efforts (in the context of COVID19); community engagement efforts; effective communications—including by leveraging events such as World Red Cross and Red Crescent Day.

Job Duties & Responsibilities 1

Community Engagement/Risk Communication:

• In the context of COVID19, support IFRC’s community mobilization efforts through the drafting of risk communications factsheets.
• Assist in the drafting of risk communication video scripts.
• Assist in the drafting of the CEA newsletter.

Communications and World Red Cross and Red Crescent Day

• Project management: Conduct an evaluation of the communications capacities of National Societies in the Africa region.
• Administrative work: support the administrative tasks of the communications department.
• World Red Cross and Red Crescent Day: act as a regional focal point for the organization of World Red Cross and Red Crescent Day, to be marked on 8 May 2021

Support the communications department in its research, fundraising, planning, monitoring and evaluation efforts.

Job Duties & Responsibilities 2

None
Education

• University level education (2 – 4 years) in community development – Required

Experience

None
Knowledge, Skills and Language

• Research
• Strong presentation skills
• Good writing skills
• Data analysis
• Ability to work in a diverse cultural and social context
• Self-supporting in computer skills
• Fluently spoken and written English

Competencies and Values

• Accountability-Commitment to the Red Cross and Red Crescent Movement and its values;
• Diversity-Cultural sensitivity and appreciation of diversity;
• Integrity-High standard of integrity and personal conduct;
• Professionalism-Flexibility and Adaptability, Resilience and patience Collaboration:
• Building trust;
• Empowering others;
• National Society relations;
• Teamwork-Excellent team member, monitoring and supervision skills
• Communication;
• Innovation-Take initiative and forges direction;
• Judgement Decision-making;
• Managing performance-Analytical and practical Leadership:
• Building alliances;
• Influencing;
• Inspiration-Ability to inspire, lead and motivate; Strategic orientation

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Implementation Engineer at InterIntel Technologies Limited

InterIntel Technologies is an IT company based in Nairobi with an array of services ranging from software development, payment aggregations on mobile, web and applications, loyalty programs, premium rate service provision (IVR, SMS, USSD) among others. Our forte is around payment and financial systems, this covers different faucets from mobile channels (Mobile Apps, SMS, USSD), mobile money payments (MPESA, AirtelMoney), micro-finance/micro-lending institutions, remittance etc.

Job Summary:

The engineer will be responsible for the technical deployment and integrity of a solution, and documenting project and/or complex designs. This position will deliver customer solutions, along with corresponding documentation, and assist with the development of technical design collateral.

Duties And Responsibilities:

• Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
• Dive into difficult problems and successfully deliver results on schedule. Design and create services and system architecture for our projects, and contribute and provide feedback to other team members.
• Help improve our code quality through writing unit tests, automation, and performing code reviews.
• Build robust and scalable software in Python
• Collaborate with a multidisciplinary team of Back-End Software Engineers, Project Managers, and System Administrators.
• Participate in brainstorming sessions and contribute ideas to our technology, algorithms, and products.

Required Knowledge, Qualification, And Experience

• 1-2 years of recent hands-on coding and software design.
• Proficient with Python, Django, nginx, uwsgi stack
• Bachelor degree or more in Software Engineering, Computer Science or a related field.
• A track record of projects completed on time – you are a flawless executor, not a procrastinator.
• Experience with all phases of the software development life cycle, best practices and Agile Software Development.
• Experience with Linux/Unix and scripting languages like Python, Perl, shell scripting, etc.
• Knowledge in database systems like PostgreSQL
• Experience deploying machine learning models is a plus
• Experience with GIT, and Containerization(dockers), DevOps is a plus
• Proficiency with Kafka, PySpark and NoSQL(Cassandra) would be a huge plus

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Straight2Bank NextGen Service Manager at Standard Chartered Bank

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

The Role Responsibilities

Client Service

• Primary point of contact for portfolio of Premier clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors w.r.t S2B NextGen channel
• Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
• Responsible for client satisfaction with service arrangements and delivery
• Work with internal stakeholders to provide end-to-end query resolution to client satisfaction
• Ensure that client SLAs are met
• Responsible for effective service recovery process through complaint logging and handling
• Maintain a professional SCB image through all interactions with clients
• Log and manage all service interactions (enquiries, complaints, incidents, client visits etc.) within GEMS and / or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement initiatives

Premier Service Management

• Leverage on metrics and client insights to understand Premier clients’ needs, and continually identify opportunities for improvements in service, product solutions, utilisation and optimising channel usage, up-selling and cross-selling etc
• Work closely with Front Office Teams as product/ channel service specialist in country
• Participate in periodic Service Reviews for Premier clients
• Review service performance with the clients and generate ways to continuously improve service standards
• Provide pro-active client updates
• Deliver product / channel training to Premier clients within the portfolio
• Make proactive calls on Premier clients to improve the utilisation level of facilities, increase transaction volume, and identify opportunities for channels and referrals for the business
• Build trusted partnerships with clients at the daily transactional / operational level
• Proactive management and end to end ownership of client complaints and incidents re. channel, through close collaboration with various internal stakeholders, whilst providing regular updates to clients as well as internal partners such as RMs, Product Sales, other Front Office Teams and SSMs.

Risk & Control

• Comply with Operational Risk Framework for client service processes including but not limited to client identification, complaints and enquiry handling
• Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Operational Excellence

• Identify and assist in the implementation of service and efficiency improvement initiatives and facilitate transfer of best practice

Conduct

• Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Ensure all within direct reporting hierarchy are compliant with all laws, regulations, guidelines, Group policies and procedures and the Group Code of Conduct

Key Relationships

• External clients
• Respective Product Operations Team Leaders, and Operations Head in country
• RMs & Business Managers
• TB Product & Sales Managers
• Segment Service Managers
• Head Client Experience, CCIB in country
• Country CIO
• GBS Product Operations Teams e.g. Premier Service Fulfilment Teams
• Technology partners e.g. PSS, Collective Intelligence & Command Centre

Our Ideal Candidate

Knowledge and Skills

• Product Knowledge: Strong product / process knowledge wrt S2B and S2B NextGen channel. Familiarity with migration process from S2B to S2B NextGen
• Client Knowledge: Knowledgeable in current and proposed client requirements preferably with S2B. Current experience in active client management.
• Collaboration skills: Excellent collaboration skills and ability to work effectively in a team especially with product / channel operations partners.
• Stakeholders / Clients: Highly experienced in engaging effectively with Business stakeholders, and Clients (from a service, not necessarily sales perspective)

Personal Effectiveness

• Detailed orientated, team player, takes end to end ownership
• Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders
• Able to establish and maintain effective working relationships with peers and business partners
• Comfortable with direct client and business partners interaction, with proven client interaction abilities
• Client focused
• Excellent interpersonal skills and positive attitude
• Strong analytical, problem solving, ideation and time management skills

Qualification

• Minimum of 4 years’ experience in Banking and / or Service
• Languages: English and/or local language skills as relevant to country requirements

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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