General Physician at Lamu County

For appointment to this grade an officer must have:

• Be a Kenyan citizen;
• Bachelor of Medicine and Bachelor of Surgery (M.B.Ch.B)degree from an institution recognized by Medical Practitioners and Dentists Board;
• Master’s degree in Medicine or equivalent qualification from and institution recognized by the Medical Practitioners and Dentists Board;
• Must have served in Job Group “P” for at least One Year post specialisation;
• Registration Certificate by the Medical Practitioners and Dentists Board;
• Valid practicing license from Medical Practitioners and Dentist Board;
• Certificate in Computer Application skills from a recognized institution.

Responsibilities

• Provision of direct clinical care of patients, especially in acute care;
• Supervision and teaching of the junior medical staff;
• Evaluation of quality of care outcomes and the implementation of initiatives to enhance quality;
• Provision of general medicine expertise, which extends to leading the junior and senior doctors in the department’s medical team and receiving referrals from other medical practitioners within the County;
• Lead the multidisciplinary team to provide specialist medical services to patients;
• Promote patient safety and quality of care and provide leadership, orientation, training, supervision and education for doctors in training,
• Medical Practitioners and other health workers.

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Sales Executive at People FOCO

• To monitor daily sales to ensure weekly targets are met
• Maintain good relationship with wholesalers, distributors and retailers
• Ensure cash collection as per agreed terms with customers
• Maintain accurate records of all sales
• Proactively establish and maintain effective working relationships with the sales department
• Prepare regular reports on sales as required by the management
• Market company products on social media platforms

Qualifications

• Degree/Diploma in Sales & Marketing
• Must have 2 years in Sales and Marketing
• Strong understanding of customer and market dynamics and requirements.
• Excellent interpersonal and communications skills.
• Ability to work in a team
• Should be highly motivated and aggressive sales person.
• Should be presentable & well kept at all times.

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Field Manager at Digital Divide Data

DDD Transforms lives around the world through sustainable training and employment programs which provide a path to lifelong employment and opportunities. We believe talent has no boundaries–and opportunities shouldn’t either.

DDD works with leading global clients with a shared vision who have trusted DDD to deliver excellence.

About the Project

The African Oral Genealogy is a project under FamilySearch where individuals visit families to collect and preserve genealogical information on family history on indigenous African communities. We collect information from oral genealogy traditions. By “oral genealogy tradition” we mean genealogy information that has been passed down generation to generation by word-of-mouth.

Purpose of the position

We are looking for a field manager to work in Kajiado and Kitui Counties. The successful candidate will be tasked with managing the Oral Genealogy project within the county. You will ensure timely recruitment of agents, monitoring and evaluating their performance.

You will also plan and engage the community through village entry while liaising with area Chiefs. You will be the point person in promoting project awareness in the County of posting.

Responsibilities

• Communication of targets & processes
• Monitoring and evaluation of individual agent performance – Enforcing consistency in Data collection & Submission
• Data Collection Tools Management – Data collection paperwork and devices (allocation, management & recovery)
• Collection and submission of completed interviews / raw data to data clerks for entry (weekly)
• Spot checks for agents during interview administration at least once a month for each agent
• Providing on the job support to agents – Interview administration refresher training/clarification, feedback on performance, Technical support.
• Quality Management – Checking of data collection forms and Device app entries before submission for data entry clerk, control fabrication of data
• Motivation of the team – Follow up on incentives, Identify high performers, Continuous improvement.
• Back-checks where necessary

Qualifications

• Diploma in relevant discipline
• Result oriented, self-motivated and energetic.
• Strong assessment, evaluation and analytical skills.
• Basic computer skills (MS office, Internet)
• Demonstrable leadership skills and ability to coordinate teams.
• Ability to multitask.
• Speaking Local language and understanding the culture.

Preference

• Experience in field research or working with CBO’s

Personal specifications

• People Management skills
• Communication Skills
• Team Player
• Analytical skills

Benefits and Compensation

• Commission based remuneration
• Work on own schedule- only deliverer results

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HR and Administration Officer at Practical Action

Practical Action is a registered UK charity, no 247257, and a company limited by guarantee, under the direction of a Board of Trustees.

The charity has two wholly-owned trading subsidiaries – Practical Action Publishing Ltd and Practical Action Consulting Ltd – and three dormant subsidiaries. It is also associated with two locally-registered overseas entities carrying the Practical Action name.

Job Description

The Human Resources officer will manage the day-to-day operations of the human resources functions and duties.

The HR officer will carry out responsibilities in some or all of the following functional areas: administrative tasks, meeting coordination and scheduling, travel arrangements, other support services as required, including management of our people according to PA Policy and Kenya Labour Law, leave administration, orientation among other responsibilities.

This position reports to HR & Admin Coordinator and works closely with the Area Coordinators in field offices.

The HR and Administration Officer is responsible for:

• Recruitment and selection responsibilities
• Employee and consultancy contracts management
• On-boarding, staff exits and separation
• Records management and internal HR communications
• HR administrative responsibilities

An experienced professional, you will have at least 3 years’ experience as a human resources generalist in an international organization

In return, you will get an opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values driven and highly engaged colleagues – these are just some of the reasons we think Practical Action is a great place to work.

In addition, we offer the following benefits:

• Work week of 35 hours
• The opportunity to work remotely
• 25 days annual leave, in addition to public holidays.
• A pension scheme that new employees join immediately on employment – employer contributes 12.5% of gross salary. Employee contribution is voluntary
• Life assurance (5x annual salary).

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Payment Operations Officer at Eclectics International Ltd

Eclectics International Limited is a fast- growing company in the Financial Technology field. Its mission is toSimplify Lives Digitally, through its services which include but not limited to the provision of Financial Solutions to support Banks, MFIs, SACCO’s/Cooperatives and other bespoke clients spread across the African continent.

Job Description

• Reconciling payments to ensure the payment system reflects the correct transactions
• Process and reconcile transactions of complex nature
• Maintain appropriate files, reports, documentation, and data
• Reconcile and rectify customer float accounts
• Account reconciliations.
• Issue reconciliation reports to customers on all the services on a daily basis.
• Issue monthly statement reconciliation reports to clients on all the services
• Performing daily financial transactions such as verifying, calculating and posting the correct entries if there are any issues raised by clients
• Generating end month reports
• Maintain regular contacts with internal and external customers
• Ensure follow-up actions as and when necessary with internal and external customers.
• Adhere to corporate standards and procedures in reconciliation activities
• Ensuring all transactions are processed accurately and timely by complying with all operations Standard procedures and escalating any error to supervisors for action.
• Familiarize and update knowledge on all the payment Gateway process and training the payments team and clients on the Payment Gateway system user
• Perform other related duties as assigned

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Customer Experience Officer at Delsco

Delsco’s CSRS program outsources skilled and trained resources to its clients on need basis i.e. assignment contracts will be for a period when our client requires a resource and at the pre-determined location. We supply resources country wide thus one of our key qualifications is flexibility. The program maintains a pool of qualified resources who are free to engage in any other activities when they are not tied to an assignment.

The overall purpose of the Customer Experience Officer Contact Centre position is to acquire, grow and deepen customer relationships through excellent service delivery and cross-selling and up-selling the Bank products.

Responsibilities:

• Business growth:
  • Generation of new leads, cross sell and upsell of Bank products and services through outbound calls as well as during customer and non-customer interaction.
  • Deepen existing relationships with the aim of enhancing customer retention.
  • Participate in revenue generation initiatives such as account funding campaigns.
• Customer satisfaction
  • Providing relevant information to customers on request
  • Resolving customer complaints in the shortest turnaround time
  • Timely updating customers on new products and services
• Compliance:
  • Ensure compliance with Credit Bank Customer Service Standards and Contact Centre quality processes.
  • Ensure compliance to all Credit Bank Policies and Procedures.

Key Activities:

• Ensure delivery of excellent service to all internal and external customers whilst projecting a professional and warm image.
• Ensure efficient, friendly and professional onboarding of all new customers.
• Respond to all inbound correspondence as per the Bank Customer Service standards.
• Proactively act and follow up on received customer requests / complaints to closure whilst ensuring regular updates and feedback to customers.
• Ensure effective use of systems and adequate engagement of customers to capture all relevant details for faster resolution of complaints and queries.
• Timely resolution and escalation of any issues outside job scope and follow through to ensure closure.
• Ensure all customer requests and complaints are documented.
• Regular communication to customers on product campaigns and any other outbound communication as may be required.
• Provide communication and service support to other Business units as may be required from time to time.
• Participate in customer satisfaction Surveys and service monitoring aimed at measuring and benchmarking the Bank service standards.
• Ensure good housekeeping and filing of customer documents and internal reports.
• Take advantage of interaction with customers to educate them on all our products and services and encourage them to participate and give feedback.

Qualifications/ Experience:

• Bachelor’s degree in any discipline with a minimum of second class honors upper division or equivalent.
• Minimum B in KCSE or equivalent
• Proven work experience in customer service or contact centre
• Must be able to work in shifts including night shift

Skills:

• Excellent interpersonal skills
• Excellent command of English and Kiswahili both spoken and written
• Excellent collaborative and team work skills
• Must be result oriented
• Excellent organization and planning skills

Wage: Kshs.  1200 per day average Kshs. 30,000 per month Gross

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Exports Officer.Logistics at Kenya Airways

Responsible for the administration and supervision of clearing and forwarding activities while ensuring that all company materials i.e. catering stores and spares are availed and delivered on time at optimum cost to maintenance areas to meet operational requirements of Kenya Airways and Third-party operators. Ensuring full compliance with Kenya Civil Aviation Authority (KCAA) requirements, Kenya Revenue Authority under East African Customs Management Act and relevant civil aviation regulations and Laws of Kenya. This involves handling of both Air freight at the JKIA and Sea freight at Inland Container Depot (ICD) for both imports and exports.

The successful job holder will be expected to:

• Ensure all relevant documentation and pre-alerts are provided by the user desks to ensure smooth and fast export clearance of shipments.
• Ensure for all shipment types the process for export clearing is articulated and well understood by the team.
• Provide day to day support to the Aircraft on Ground (AOG) team to ensure to meet 1-day Key Performance Indicator (KPI) and normal export at 3 days.
• Keep contacts for all authorities who make decisions at the airport for customs to facilitate quick intervention to support team.
• Ensure all documentation for re-importation certificates where required are properly filed.
• Ensure on a daily basis the export tracker fully and correctly updated.
• Ensure all reports are fully updated and reflecting all details of Proof of Delivery (POD’s) to destination and ensure 100% correct information.
• Manage the team to ensure all Key Performance Indicators (KPI’s) are exceeded and met.
• Manage all bonds and ensure cancellation on time.
• Proactively engage to ensure all team perform to ensure efficiency on the chain. Tyres delivery for export. Catering delivery for export.
• Ensure all loan items are exported as (Aircraft on Ground) AOG to ensure costs are managed.
• Ensure items for repair and return are followed up for delivery.
• Ensure all IS / Marketing / other department items are dispatched as per request.
• Ensure relationship with Cargo is well developed with proper communication.
• Understand fully all flight schedule to provide all possible solutions for shipments and maintain database.
• Develop and maintain effective relationships with customers, regulatory bodies and suppliers that results in timely delivery of spares and catering for customer satisfaction.
• Ensure AOG’s exports are dispatched within 1 day.
• Ensure normal export clearance is done in 4 days.
• Ensure all pre-alerts including documentation are sent to receiving agent or station upon shipment dispatch.
• Adhere to normal export clearance target  of 4 days measured weekly.
• Update reports on daily basis
• Maintain costs for loan items at target 0.

 

Qualifications

 

 

Knowledge and Experience and Attributes

• Business related or relevant degree.
• Minimum 5 years relevant with Clearing and Forwarding experience with 3 years at supervisory level.
• Diploma in Purchasing and Supplies Management or equivalent from recognized institution.
• Knowledge of aircraft part airworthiness requirements.
• Dangerous Goods Handling.
• East African Customs Clearing & Forwarding Practicing Certificate.
• Ability to interpret aircraft materials documents (IPCs, CMMs).

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