Principal Technical Account Manager at Microsoft

The Principal Technical Account Manager (PTAM) oversees a number of key functions to ensure our customers receive the most from their Microsoft Support relationship. As a PTAM, you are responsible for the support Services relationship, including managing the delivery of all support services, customer satisfaction, while driving business growth for Microsoft and supporting our customers on their digital transformation. This will require you to establish and manage expectations within the customers business and drive the IT teams to achieve those expectations to a high standard.

Responsibilities

It’s all about equipping Clients with the capability to provide excellence in Service Delivery Planning & Management. As the conduit between the Subsidiary countries across West, East and Central Africa and their Customers and our global resources, managing relationships with the Subsidiary country teams to enable their Clients to leverage the suite of proactive support services provided thru our global resources, related to improving a Clients operational health, IT setup and adoption of Cloud Services.

The value that a Principal Technical Account Manager brings to Microsoft is increased Customer Satisfaction & Microsoft Unified Support Revenues thru the packaging, promotion and programmatic approach to selling of proactive Support Services that will help Microsoft Account teams in every Microsoft Subsidiary to grow their Premier Support business.

Ensuring the Subsidiary are making the most of the proactive Support Services available to them to enable their Customers to achieve their IT & Business Outcomes. By engaging directly with the Sales & Delivery management teams in each Subsidiary to maximize their Premier Core Billed (PCB) and Customer Satisfaction results. As a key focal point for the role is to maximize PCB thru (i) Growing Renewals, (ii) Upselling more Add-On’s, and (iii) Developing an improved approach to presenting a more compelling value-proposition to all Customers <$100k revenue. Critical aspects to be successful in the role will be, (i) the partnership with Sales Excellence and Scale Delivery, who drive the weekly governance of “Renewals & Outcomes,” (ii) personal involvement in the monthly review that HQ has with Subsidiary Sales & Delivery management, and (iii) formulating a simplified catalog of the Support Offerings with pricing to increase penetration in each Customer segment.

Key Accountabilities Include

• CUSTOMER – Creates a strategic support relationship with key stakeholders within our customer organizations, both within IT and their business groups to enable quality delivery aligned to their business outcomes. TAMs focus on understanding the customer’s business and IT objectives in order to develop and manage the delivery of services to enable customers to realize the of value of Microsoft products and cloud services. The TAM must be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable and support IT to make the business more effective.
• BUSINESS – The TAM is responsible for sustainable growth through routinely partnering across a One Microsoft team to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services and increasing our customers cloud commitment through portfolio management, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.
• DELIVERY – The TAM must be aware and proficient in understanding the Services portfolio, and the entitlements and benefits available to the customer to be able to articulate the value of these services to support customer success. The TAM is responsible for understanding the customer’s priorities and constructing a strategic plan that defines the Support team’s approach to bring value to the customer. The TAM pursues, orchestrates, and facilitates programs of work to deliver outcomes that bring value to the customer. The TAM is the owner of the overall support experience across the entire lifecycle that includes planning, consumption, and delivery governance.
• LEADERSHIP – This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive presence and confidence. The TAM must be able to show leadership in supporting teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions.

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• Proven experience in an Enterprise environment with a strong understanding of corporate and public sector customer support needs.
• 5 years in Service organisation
• Coaching & mentorship skills
• Ability to manage large portfolio’s or accounts.
• Strong communication skills across IT and business leadership
• Consistently demonstrates strong organizational, project/program management, change management, and problem-solving skills.
• Be a confident leader, able to orchestrate across multiple groups to ensure customers outcomes are met.
• Bachelor’s degree or equivalent work experience.
• ITIL Foundation Certificate preferred.
• A character that exemplifies Microsoft values including integrity, honesty, openness, personal excellence, constructive self-criticism, and mutual respect.

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Sales Coordinator at NMG

Mwananchi Communications Limited, a subsidiary of Nation Media Group and publishers of leading Tanzania newspapers, Mwananchi, Mwanaspoti, The Citizen and various online products is looking for motivated and highly experienced individuals to fill the position of Sales Coordinator, Mwanaspoti Kenya.

The Job holder will support the NMG- Kenya sales team in developing, coordinating, monitoring and evaluating sales and marketing strategies aimed at increasing market share and sales revenue for Mwanaspoti Kenya newspaper.

 Responsibilities

• Identify and execute the identified sales opportunities in the market in order to achieve the sales budget;
• Respond and pre-screen potential new clients/partners as well as assist end-users seeking partnerships across the country;
• Maintain Customer Accounts timely and accurately with the most current information;
• Nurtures business relationships with business partners;
• Assists in the identification of strategic business partners that are in line with Mwanaspoti brand;
• Grows long-term relationships with clients and capitalises on equity and partnership opportunities;
• Ability to seek and develop new business and maximize all possible opportunities to increase sales.
• Accurately forecasts revenue, profitability and sets expectations upward regarding revenue and profitability projections.

Qualifications

• BSc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset;
• Experience in using MS office tools with excellent verbal and written communication skills
• Team player with high level dedication and integrity;
• 3 to 5 years working experience as sales coordinator or administrative positions with an aptitude in problem solving;
• Self-motivated, agile, flexible person with skills and knowledge of customer care services.

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Nutrition Officer at International Rescue Committee

Working under the guidance and supervision of Nutrition Manager, the Nutrition Officer will be directly responsible for implementation of the Integrated Management of Acute Malnutrition (IMAM) program, Blanket Supplementary Feeding Programme (BSFP), nutrition surveillance, nutrition education & counseling and promotion of maternal infant and young child nutrition in the camp.

Key Responsibilities

• Implement and supervise the inpatient and outpatient therapeutic feeding of severely malnourished under-fives while following the stipulated protocol.
• Implement and supervise the supplementary feeding of the moderately malnourished under-fives, pregnant/lactating mothers, individuals with medical conditions.(HIV/AIDS & TB)
• Implement comprehensive maternal and young child nutrition program (MIYCN) with strong Baby Friendly Hospital Initiative (BFHI) and Baby Friendly Community Imitative (BFCI) approaches.
• Train and mentor the nutrition program staff and the integrated community health promoters through identification of capacity gaps and carrying out refresher training and on the job training.
• Develop key messages in nutrition to the targeted beneficiaries, and ensure is delivered appropriately
• Offer nutrition support through counseling to individuals with medical conditions including Comprehensive Care Clinic clients.
• Participate in the annual health and nutrition surveys together with other stakeholders in the camp.
• Plan and conduct Mass Muac screening of the under-fives on a quarterly basis in collaboration with the Community Health Promoters.
• Work closely with the other nutrition related programs such as HIV/AIDS, Clinical Services and Community Health Programs in order to improve the nutrition situation.

Qualifications

• Must be a holder of Bachelor of Science in Food Nutrition & Dietetics.
• Must be registered with the (Kenya Nutritionist & Dieticians Institute) KNDI
• Must been trained on IMAM and IYCF.
• Must have Experience in implementation & management of acute malnutrition and other nutrition related programs.

Required Experience & Competencies

• Experience in working with IRC or any other humanitarian organization.
• Strong communication and interpersonal skills.
• Experience working in hardship areas needed.
• Ability to multitask and be flexible in the field.
• Must be ready to work with people from different cultural backgrounds and refugees set up.
• Please make sure to include copy of Certificate of Good Conduct in your application.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowance.

Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.

IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

Disclaimer

Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes.

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Senior Water and Sanitation Engineer at African Development Bank

THE BANK:

Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries or RMCs). The Bank’s development agenda is delivering the financial and technical support for transformative interventions that will significantly reduce poverty through inclusive and sustainable economic growth. In addition to providing finance, the Bank is Africa’s voice on global economic, financial and development issues, a role that has taken significant importance in light of increasing global integration and interconnection. In order to sharply focus on the objectives of the Ten Year Strategy TYS (2013 – 2022) and ensure greater developmental impact, five major goals (High 5s), all of which will accelerate delivery for Africa, have been identified for scaling up. These include: (i) Power and Light up Africa; (ii) Feed Africa; (iii) Industrialize Africa; (iv) Integrate Africa; and (v) Improve the quality of life for Africans.

 

THE COMPLEX:

The Vice-Presidency for Regional Development, Integration and Business Delivery (RDVP) is responsible for operational relevancy, efficiency and effectiveness of the Bank Group’s operational programs and activities. The Vice-Presidency Regional Development, Integration and Business Delivery will ensure that the Bank operates successfully across its RMCs and will oversee the full implementation of all aspects of the Bank’s Regional Directorates.

The Agriculture, Human and Social Development Complex (AHVP) leads in implementing two of the five goals, namely “Feed Africa” and “Improve the Quality of Life for Africans”. The complex comprises five departments: (i) Agriculture and Agro-Industry Development; (ii) Agriculture Finance and Rural Development; (iii) Gender, Women and Civil Society; (iv) Water Development and Sanitation; and, (v) Human Capital, Youth and Skills Development.

 

THE HIRING DEPARTMENT/DIVISION:

Within the Regional Development, Integration and Business Delivery Complex, the Bank has five (5) Regional Development, Integration and Business Delivery Directorates, one in each region of Africa: North, South, East, West, and Central. Each Regional Directorate is headed by a Director General and is staffed with the relevant sectoral functions and administrative capabilities for rapid delivery of services to client countries. The Regional Directorates provide overall strategic direction to country offices within the regions and are responsible for the Bank’s operations, business development, project management and overall effective delivery of the Bank’s High 5s”. The position is under the Regional Development and Business Delivery Office, East Africa (RDGE) and located in the Bank’s Nairobi Office (RDGE).

The mission of the Agriculture, Human and Social Development Division (RDGE2) is to contribute to the Bank’s efforts to reduce poverty and promote sustainable development in Regional Member Countries. It does so by (1) contributing to development of country and regional strategies and building sector knowledge and (2) focusing on project/program origination and delivery for approval of operations defined under the High 5 priorities.

The Water Development and Sanitation Department (AHWS) is responsible for the coordination of the Bank’s water development and sanitation-related activities to enhance synergies and contribute to achievement of all High 5s. Through its two Divisions: AHWS.1 for water coordination and partnerships, and  AHWS2 for water security and sanitation, and the African Water Facility (AWF), the Department supports regional hubs in the development and promotion of new knowledge, capacity, approaches and tools for green and inclusive water resources development and management, and for improved sanitation. In so doing, the Department leads the scaling-up of the Bank’s contribution to Africa’s efforts to attain water security and sanitation for sustainable socio-economic transformation.

 

THE POSITION:

The position of the Senior Water and Sanitation Engineer, has the following work objectives:

• Contribute to attainment of national/regional water and sanitation agenda and related objectives of Sustainable Development Goals (SDGs) including attaining water and sanitation for all and ensuring water quality standards towards improved quality of life for the people;
• Liaise with national-level stakeholders, and maintaining close collaboration with regional hubs and other water-related complexes in the Bank, the position contributes to pertinent knowledge management and technical guidance on sustainable and affordable water supply and sanitation technologies and approaches;
• Assist the RMCs in understanding and applying Bank Group’s operational procedures relating to loan administration, and procurement of goods and services.

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Duties and responsibilities

Under the overall supervision of the managers for RDGE2, the Country Office and AHWS2, the incumbent will be responsible for the following:

A: Programming of Sector Priorities with Reference to Infrastructure

• Provide technical advice/assistance to RMCs for the development of their water and sanitation sector (WSS):
• Assist RMCs in identifying institutional capacity building and reform requirements, human resources development needs;
• Assist RMCs in policy development and review and provide guidance in sectoral development planning;
• Promote stakeholder participation in sectoral activities: local authorities, private sector, communities and community-based organizations (CBOs), and NGOs.
• Contribute to the formulation of the Bank Group Water and Sanitation Sector policy and provide technical advice/guidance in implementation and monitoring compliance of the policy.

B. Identification, Preparation and Appraisal of Water and Sanitation Projects / Programs

• Prepare water supply and sanitation projects/programs
• Review relevant documents on the WSS sector in RMCs;
• Lead/participate in field identification missions to RMCs, discuss needs, policies and strategies with relevant officials of RMCs;
• Assist RMCs to prepare water supply and sanitation projects/programs;
• Prepare and update project/program briefs and project /program matrices
• Ensure project compliance with Bank Group acceptance criteria.
• Check to ensure that projects conform with RMCs policies, priorities and development plans as well as with Bank Group policies and priorities;
• Ensure that projects/programs are conceptually, technically and environmentally sound; prepare cost estimates;
• Suggest possible financing arrangements;
• Determine capacity of RMC to operate and maintain the completed project and propose solutions.
• Ensure inclusion of proposed studies and projects in the pipeline of projects and Lending Program.
• Contribute to preparing studies and projects for Bank Group financing
• Lead or support missions to prepare Terms of Reference (TOR) of studies;
• Provide guidance to relevant RMC officials for the preparation of TOR of the studies;
• Propose implementation and project financing, and collaborate in arranging co-financing of projects to leverage resources when necessary;
• Prepare mission reports and aide memoires.
• Appraise projects and process for Bank Group financing
• Lead/participate in multidisciplinary appraisal missions to RMCs to carry out technical, financial, economic, institutional, social and environmental appraisal of proposed projects;
• Prepare Back to Office Reports and Appraisal Reports;
• Lead/participate in joint field missions with co-financiers for co-financed projects.

C. Loan Processing, Project/Program Implementation and Supervision

• Process projects for Bank Group financing
• Process TORs of studies and Appraisal Reports of projects/programs with President’s Memoranda through Internal, Inter-Departmental Working Groups and Loans Committees to the Board of Directors for loan/grant approval;
• Organize and participate in loan negotiations and arrange loan signature;
• Collaborate with the Legal Department in preparation of loan agreements;
• Monitor the process of loan effectiveness and ensure the RMCs meet the conditions for loan effectiveness;
• Collaborate with other Divisions and Departments in the administration of Bank Group loans.
• Monitor implementation of studies/projects through desk reviews and field missions
• Ensure studies and projects are implemented in accordance with TORs and contracts, and within time and budgetary allocations;
• Review progress reports and all other reports related to the project including inception reports, final reports, detailed designs, etc.;
• Conduct regular field supervision and follow-up missions to RMCs to review progress in the field and resolve implementation problems;
• Ensure compliance with general and specific conditions of loans and grants.
• Monitor compliance of RMCs to Bank Group procurement procedures
• Review bidding documents to ensure that they are in accordance with Bank Group rules of procurement of goods and works, and rules of procurement of consultancy services;
• Review and analyze bid evaluation reports to ensure that RMCs procure works and services in accordance with the agreed procedures with the Bank Group;
• Review RMC requests for special procurement methods Bank’s procurement units;
• Monitor RMCs to ensure that the necessary bonds and guarantees are received from contractors and those contracts are in accordance with the requirements.
• Carry out Project Completion Report (PCR) preparation
  • Ensure RMC preparation of PCR in close collaboration with the Borrower;
  • Lead/participate in missions to RMCs to ascertain project completion and its being operational;
  • Carry out technical, financial, institutional, social and environmental evaluation of the completed projects.
• Identify and coordinate the needs for co-financing water projects/programs and initiate proposals for funding by:
  • Operationalizing an integrated approach to water sector investment;
  • Monitoring and reviewing water sector aid programs of other donor agencies in specific regional member country and determining financing gaps;
  • Representing the Bank/Department at national and international water related meetings.
• Perform other related administrative or technical duties by:
  • Drafting responses for the Manager’s or Director General’s signature on water related issues;
  • Attending Working Groups, Loans Committee, Loan Negotiations and Board meetings;
  • Providing support to the manager in coaching staff in the division in areas related to project development, supervision, and oversight including responding to government and project implementation entities requests for non-objection and other approvals.
• Liaise with other multilateral and bilateral institutions (such as: World Bank, UNESCO, UNICEF and regional institutions – AU, EAC, etc.) in the context of the Bank’s operations, and represent the Bank in Sector Donor Group meetings in the country.
• Represent the Bank at seminars and conferences related to water and social sector activities.

 

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Selection Criteria

1. At least a Master’s or equivalent degree in Civil Engineering, Water Supply, Sanitary Engineering, or related discipline.
2. Minimum 5 years of relevant professional working experience is required;
3. Professional experience in international development institutions is added advantage;
4. Knowledge of the water and sanitation sector in the country will also be an added advantage;
5. Familiarity with the work of other multilateral and bilateral development finance institutions is a plus;
6. Innovation and creativity – Initiates and implements creative performance improvements, and sustains forward momentum;
7. Communicates with clarity and persuasively to get things done; keeps colleagues regularly informed about relevant topics and updates;
8. Problem solving – Applies knowledge of past situations/trends as appropriate; generates and tests multiple hypotheses or explanations for a given situation;
9. Client orientation – Identifies client needs and business trends and proactively consults with them to deliver integrated, customized solutions;
10. Team working and relationships – Collaborates with colleagues to drive goal achievement; and uses a network across functions to deliver results;
11. Operational effectiveness – Takes initiative to improve practices and products to maximize efficiency and effectiveness; Delivers quality initiatives in order to enhance team’s performance;
12. A very good understanding of water supply issues, trends and opportunities in Africa;
13. Recognized ability to identify and articulate policy and technological issues and to provide sound advice;
14. Demonstrated ability to think strategically, and to prepare, analyze, review and disseminate knowledge products with easy uptake and that add value to the sector;
15. Excellent spoken and written English with a working knowledge of French. Working knowledge of Swahili will be an added advantage;
16. Competence in the use of Bank standard software (Word, Excel, Access, PowerPoint);
17. Knowledge of SAP.

 

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Information System Auditor at Family Bank Ltd

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.

Family Bank is regulated by the Central Bank of Kenya (CBK) and is regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. Our ratings by the CBK have been favourable over the years.

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

Reporting to: Head of Audit.

 Job Purpose:

The overall purpose of this role is to lead and execute IT audits at Family Bank.

Key Responsibilities:

• Develop IT Audit Strategy and Risk Based IT audit plan aligned to the business objectives of the Bank.
• Develop risk based IT audit programs, tests and checklists to assist in execution of IT audits for various systems in the Bank.
• Ensures KYC and AML/CTF laws and regulations are followed.
• Evaluate risk management practices in the in order to determine whether IT related risks are adequately managed to avert loses to the Bank.
• Review IT Policies, Procedures and Processes and controls and provide recommendations for completeness and alignment to the generally accepted ISACA IS Audit Standards, ISO 27001 and other best practices.
• Execute risk- based IS audits in line with the approved IT Audit Plan and make recommendations from improvements.
• Provide assurance on the effectiveness of the Bank’s IT governance, IT management structure, adequacy of processes to support management in decision making process.
• Coordinate IT audits carried out by external auditors such as Group Central Bank, and the Bank’s External Auditor
• Continuous review and reporting on cyber risks and controls of the ICT systems within the Bank and other related third-party connections.
• Assessing both the design and effectiveness of the cybersecurity framework implemented.
• Conducting regular independent threat and vulnerability assessment tests.
• Conducting comprehensive penetration tests.
• Conduct Follow up on implementation of audit recommendations from various IT audits carried out by internally and also through external auditors such as Central Bank and the Bank’s External Auditor.
• Assist the Head of Internal Audit in preparing IT Audit reports for submission to Management and the Board Audit Committee.
• Present the key IT audit findings to Senior Management.
• Assist Internal Auditors in developing scripts and data analytics to assist them in their audit work.
• Offer support in carrying out fraud investigations that involve technical system manipulation.
• Support Internal Auditors in optimizing use of Computer Assisted Audit
• Techniques (CAATS) such as Teammate, and data analytic tools such as ACL, IDEA where appropriate.
• Provide advisory on proposed IT developments such as acquisition of new systems and system upgrades to ensure that IT risks are properly identified and controls embedded to mitigate the risks.
• Provide assurance that the practice of acquisition, development, testing and implementation of information systems meet the Bank’s strategies and objectives.
• Provide assurance that the processes for maintenance of the Bank’s information systems is adequate and whether they meet the user’s needs, expectations and overall bank strategy.
• Any other official duties that may be allocated from time to time by the line manager.

 

The Person:

The ideal candidate must possess the following:

 

Qualifications

• Must be a Certified Information Systems Auditor (CISA).

• Must be a member of Information Security Audit and Control Association (ISACA).

• Bachelor’s degree in information systems/Technology, computer science or related field from a recognized university. Master’s Degree will be an added advantage.
• Certifications in Certified Information Security Manager (CISM), Certified in Risk and Information Systems and Control, Certified Information’s Systems Security Professional (CRISC), Certified Public Accountant (CPA K) will be an added advantage.
• Other IT certifications ICT certifications such as CCNA, MCSE, ITIL, PRINCE2 is a plus.

Personal Attributes/Competencies

•  Ability to link technical IT gaps to possible business benefits.
•  Excellent Data Analytical skills
• Communication skills both written and verbal.
•  High level of Integrity
•  Innovative and Creative
• Strong interpersonal skills and a good team player
• Ability to meet tight deadlines and work under pressure

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Career Opportunities at Airtel (October, 2019 Recommended Jobs)

Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.

Risk Manager

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience5 – 8 years
• Location Nairobi
• Job Field Finance / Accounting / Audit

Airtel Kenya wishes to recruit for the role of Risk Manager. The Risk Manager will be responsible for risk assessment, control, and compliance. This will ensure data security for the company through detailed risk management processes, policies and oversight of the same.

This role reports to the Information Technology Director. Key responsibilities of the role include and are not limited to;

• Lead the design, documentation, communication and implementation of Airtel’s risk management framework including risk and exposure to cybersecurity.
• Develop, maintain and communicate risk management policies and proceses including assessment processes and incident handling.
• Monitor current and emerging risks and exposures and changing laws and regulations.
• Maintain comprehensive company risk registers,
• In liasion with the Compliance Manager, develop compliance process for all departments in relation to risk management process.
• Ensure implementation of the cyber and information risk management strategy.
• Ensure the confidentiality, intergrity and availabilty of data held by the enterprise.
• Ensure a comprehensive inventory of IT assets, classified by business criticality, is established and maintained.
• Prepare monthly risk reports indicating significant risk and issues identified or reported in the business in line with the incident management process, and remedial action taken.
• Facilitate risk forums and training forums for staff and management to ensure all staff and are continously updated on their risks.
• Develop a unified and intergrated approach to risk management.
• Quantify the potential impact of risks including cyber attacks and consider the risks that can be insured as a way of transfering risk.

Expected key results

• Implementation of risk management policies and processes across the business
• Monthly risk reporting
• Compliance to legal and regulatory requirements.
• Knowledge transfer and adherance to risk requirements by internal stakeholders

Qualifications

• 5-8 years’ experience in Risk Management, Internal Audit , compliance and governance in telecommunications, consumer or financial services industry or 7 years in external auditing in an audit firms.
• Bachelor’s Degree in Business, Information Technology, Risk Management, Internal Audit or a related field from a recognized Institution.

• Master’s in Business Administration preferred.
• Project Management skills

Competencies and behavior

• Strong relationship building and interpersonal skills;
• Strong risk and controls focus and ability to apply laws, regulations and policies appropriately to meet both compliance obligations and business objectives;
• High level of planning and execution skills
• Strong reporting and analytical skills
• Good leadership skills to drive positive team synergy and productivity

The deadline for applications is 5.00pm on Wednesday 9th October 2019.   

Only shortlisted candidates will be contacted.

Chief Information Security Officer

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience9 – 12 years
• Location Nairobi
• Job Field ICT / Computer

Airtel Kenya wishes to recruit for the role of Chief Information Security Officer. The Chief Information Security Officer will be responsible for providing operational support to the IT Director, managing company’s cyber and information technology security risks, ensuring availability, integrity and confidentiality of customer and business information and ensuring compliance to the company’s legal and regulatory requirements.

This role reports to the Information Technology Director. Key responsibilities of the role include and are not limited to;

• Develop and implement Airtel’s cybersecurity policies and programs.
• Ensure compliance to the cyber security policies.
• Maintain a comprehensive cyber asset and user register.
• Ensure that the cybersecurity strategy addresses the needs of the company, taking into account the overall business strategies, risk appepite and ICT risk management policies.
• Design cybersecurity controls with the consideration of  both internal and external users.
• Facilitate proffessional cybersecurity related trainings for staff to improve technical proficiency and awareness for improved cyber hygiene.
• Ensure that there are adequate process for monitoring IT systems to detect cybersecurity incidents in a timely manner.
• Report on the assessment of confidentiality, intergrity ,and availability of the information systems.
• Report on the detailed exceptions on exemptions on policies and procedures.
• Report on the assessment of the effectiveness of the approved cybersecurity program.
• Report on all material cybersecurity events that affect the company during the period.
• Ensure timely update of the incidence reporting mechanism and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered.
• Incorporate the utilization of scenario analysis to consider a material cyber attack, mitigating actions, and identify potential control gaps.
• Ensure adequate back up of IT systems and data in line with the predetermined recovery objectives (e.g. real time back up of changes made to critical data) .
• Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision- making, are clearly defined, documented and communicated to relevant staff.
• Put in place BCP and disaster recovery test plans to ensure that the company can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber crime.
• Assess the overall effectiveness of the cybersecurity program.
• Periodically report on the company’s cybersecurity posture to senior management, Board and audit committees.

 

Expected key results

 

• Implementation of cybersecurity policies and processes across the business
• Implementation and effectiveness of the cybersecurity program
• Turn around time on reporting- monthly, quarterly
• Knowledge transfer and adherance to cybersecurity requirements by internal stakeholders
• Cost Management
• Turn around time on prevention and management.

Qualifications

• 9-12 years’ experience in Risk Management and Information Security Technology in IT/ Telecommunications or Consumer services industry preferred.
• Bachelor’s Degree in Information Technology.
• Master’s in Business Administration or IT Security preferred.
• CISCO courses (CCNA Security, CyberOps etc) and certification and certified ethical hacker.
• Network risk acumen an added advantage

Competencies and behavior

• Strong communication skills
• Strong relationship building and interpersonal skills;
• Strong skills in handling intrusion detection, prevention and firewalls.
• Strong risk identification skills.
• High level of planning and execution skills.
• Strong reporting and analytical skills.

The deadline for applications is 5.00pm on Wednesday 9th October 2019.   

Only shortlisted candidates will be contacted.

Radio Design Engineer

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 – 5 years
• Location Nairobi
• Job Field Engineering / Technical

Airtel Africa wishes to recruit for the role of Radio Design Engineer within the Networks Division. Reporting to the Head Radio planning Design and Optimization, the role holder will lead the Radio architecture planning for the end-to-end Radio Network and ensure robust and high quality and optimum capacity to support various services on the 2G, 3G and 4G networks. The role also involves KPI monitoring and analysis as well as capacity dimensioning and management.

2G

• Design and propose nominal location for new sites
• Do the nominal cell plan, site survey and Final cell plan including site design after candidate validation. Design site bands and transmission number/sector based on cell capacity needs.
• Generate Cell name, Cell ID, parent BSC, LAC, Neighbor list, BCCH/ TCH frequency plan
•  Validate new sites, calls test and analysis of integration drive test in line with RNP planning
•  Give recommendations on frequency, handover, RF and BSS parameter changes for optimization.
•  Analyze pre and post drive-test data for optimized cells.

3G

• Release of accurate nominal plan for new capacity sites and expansion of existing sites based on given parameters
•  Manage and coordinate 2G/3G network rollout projects which include availing resources, progress review and ensuring all project reports and documentations are complete and timely.
•  Nominal Cell planning and documentation for 3G site integration
•   Parameter definitions and optimization for cell selection and reselection,
•  Proposing and facilitating the necessary changes aimed at improving the network coverage, capacity and quality.
•   Overseeing capacity upgrade which includes license upgrades, activating 2nd carrier, increase CE, transmission capacity and proposing new sites.
•  Responsible for both the site’s Radio Frequency acceptance and QoS
•     Update the radio related parameters on given platforms designed to streamline the information between the Optimization team, Radio Frequency design team and Operations & Maintenance team.
•     Analyze Radio Network Survey Reports in order to evaluate if Site candidate is suitable

4G

•  Optimization, Planning of newly launched eNodeBs, PCI, ECGI , X2  for ANR neighbour
•   Virtual planning of LTE network based on given tools and link budget calculations for Uplink and Downlink.
•  Propose 4G upgrades on existing 2G, 3G sites
•   Analysis of both Worst and degraded cells based on KPIs affecting accessibility, mobility, retention, traffic and throughput
•   Recommendations on Frequency, handover, RF and BSS parameter changes for optimization.
•  Processing of pre and post drive-test logs, analysis for single site verification and cluster acceptance.

Technical Qualifications

•  Bachelor’s degree in Engineering
•   At least 3- 5 years’ work experience on Radio Planning
•  Network Planning tools – ASSET, ClickonSite, Infovista Mentum Planet
•   Drive Test tools – NEMO, TEMS, QVoice Measurement
•   Drive Test Analysis tools – Actix, NEMO Analyser, TEMS Route Analysis, QVoice Presentation
•    Network KPI /Statistics/Counters analysis tools – Astellia, NetNumen
•    Mapping tools – MAPINFO, Google earth, Aexio xeus
•   Frequency planning tools – Agora, MAPINFO (Piano and MBX Sitesee)
•  Site installation/ commissioning tools – Site master

Behavioral Qualifications

•  Good communication and interpersonal skills
•  Good leadership skills
•  Excellent planning and organization skills
• Good presentation skills
• Strong analytical skills

The deadline for applications is 5.00pm on Wednesday 9th October 2019.   

Only shortlisted candidates will be contacted.

The post Career Opportunities at Airtel (October, 2019 Recommended Jobs) appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Career Opportunities at Airtel (October, 2019 Recommended Jobs) is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Regional Coordinator at Bidhaa Sasa

Bidhaa Sasa is a women-focused start-up that uniquely combines financing and last-mile distribution of modern household goods in a one-stop shop for the rural areas. We make technology goods, such as solar systems and efficient jikos, both accessible and affordable by offering consumer financing to the under-served and un-banked. We deliver life improving products to our clients’ doorsteps while making all products payable in affordable installments.

 

Area Coordinators based in South Rift will be reporting to you. Developing their people management skills further is key to growing the business.

By working with the Area Coordinators on a daily basis you will be strengthening the capacity of the teams at the branches.

Through this we expect the following outcomes from you: increased staff satisfaction, retention and performance, with the ultimate goal of sales growth, improved debt collections, customer satisfactionand referral sales.

Provide deep and specific support to South Rift Area Coordinators

• Recruitment of Area Coordinators and their respective teams, in collaboration with the HR team, in the upcoming branches i.e. Kericho, Nyamira, Homa Bay & Migori
• Engage Area Coordinators one on one, supporting them in driving results in their branches through their teams. This includes coaching and supporting them in key processes such as performance management.
• Build their skills to becoming stronger trainers, coaches and leaders themselves.
• Provide specific, situational and practical advice around team-related issues and decisions, and help Area Coordinators in finding solutions that work in their locality and for their team.
• Further drive the spirit and community of learning between Area Coordinators through facilitating peer forums and conversations.
• Pull in and liaise with relevant HQ staff on key issues.

Drive engagement and motivation of our field teams

• Constantly communicate Bidhaa Sasa’s vision and values, further enhancing buy-in into our unique approach to sales and rural development.
• Visit the branches and go for field visits, to actively track engagement and motivation of our field staff (in collaboration with the HR team).
• Identify learning and training needs per branch and liaise with HQ team to come up with relevant curricula and training.
• Organize and conduct training sessions.
• Work collaboratively with Business Support, Research & Data team and HR to foster a continuous learning culture and standardization of processes.
• Participate in the on-boarding weeks for new staff through running training sessions.

Help drive overall company performance and improve our procedures

• Capture learning from the field, observe trends and raise challenges and opportunities to the larger team. This is a joint responsibility with our Business Support Manager, who drives overall process improvement in the company.
• Bring ideas and liaise with others in the team to improve our sales and collection procedures.
• Actively participate in weekly calls to discuss and monitor branch performance with the head office team.
• Conduct quarterly performance appraisals for the Area Coordinators.
• Interact with clients frequently to understand their needs, problems, gauge their satisfaction with our products and services.

Qualifications

• You are passionate about rural development and making a difference for the less well-off.
• You have at least 5 years of relevant progressive experiences in leading teams in a business (Direct sales experience or work with sales agents/teams is not a must).
• A relevant bachelor degree is required.
• You have interacted with a wide range of people and teams. Your leadership style focuses on people management and talent development.
• You are analytical and know how to troubleshoot an issue and draw insights.
• You have a good track record of coaching and developing people to reach difficult goals.
• You have deep knowledge about rural communities, their culture and their decision making.
• You know how to identify capacity gaps in teams and think through interventions (training and otherwise) to fill them.
• You have experience and skill in running engaging and practical training workshops (an added advantage).
• You are energized by interacting with people, and enjoy spending a lot of time in the field and outdoors.
• You are a team player who leads by example and excellent at listening and building trust and long-lasting relationships with clients and within teams.
• You are self-driven, highly organised and able to operate independently towards set targets.
• Excellent spoken and written communication skills in English required. Working knowledge in local languages (Kalenjin, Luo, Kisii) is an added advantage.
• You are willing to roll up your sleeves and help out wherever needed to solve arising problems and harness business opportunities.
• Willingness to live, work and travel in Nyanza & South Rift region to easily access our branches and clients.
• When we talk about supporting the branches, we don’t mean on the phone! There will be a lot of travelling! Each of the branches needs to be visited on a regular basis and once you’re done with one the next visit is waiting! For easy access to our branches, you could be based in or around Kisii for easier access to all parts of the region.

Our culture – We are the right organization for you if

• You believe in the potential of rural communities to improve their family’s lives and are eager to ensure everyone has an equal part in Kenya’s development. We put the client at the centre of all our decisions and actions.
• You enjoy the thrill of start-up life, where we fail and learn from it, where things change fast, and every day brings new challenges. We are a small team working tirelessly to achieve something that has not been done before!
• You are excited about working in a multi-cultural environment, where we have open communication channels, are transparent about challenges and mistakes, learn from each other and respect and leverage our diversity to make the business work.
• You want your ideas to be heard and participate in business strategy: Our team is collaborative and supportive. We listen to insights from the field, because we know that otherwise we can’t succeed.

Additional Information

• You will be required to travel around Nyanza & South Rift region, mainly using public means. We encourage candidates to consider this before applying. Simple, safe and clean accommodation will be provided by the company. Given our clients’ savings groups tend to meet on Saturday and Sundays, work will extend to the weekend.
• This role will include a strong bonus related element of around one third of the salary based on key performance areas such as employee engagement on branch level, sales growth and loan portfolio quality.
• Expected start date for the role is 1st December 2019.
• This position is open to female candidates only.
• Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.
• Bidhaa Sasa does not charge any fees for recruitment.

The post Regional Coordinator at Bidhaa Sasa appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Regional Coordinator at Bidhaa Sasa is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/