Economist (Food Security and Early Warning) at FAO

FAO’s Subregional Office for Eastern Africa is responsible for developing, promoting, overseeing and implementing agreed strategies for addressing subregional food, agriculture and rural development priorities. It develops and maintains relations with subregion-wide institutions including Regional Economic Integration Organizations (REIOs). It assists the FAO Representations (FAORs) in the subregion with addressing subregional food security, agriculture and rural development issues at country level. The Subregional Office is a subsidiary of FAO’s Regional Office for Africa.

FAO has a clear mandate for, and comparative advantage in, supporting early warning and early action to protect food security and agriculture. As part of FAO’s overall goal of ending hunger and poverty, Strategic Programme (SP) 5 aims to increase the resilience of livelihoods to threats and crises. Under this objective three organizational outcomes prioritize FAO’s role in early warning, prevention and mitigation as well as preparedness and response. FAO already supports or directly manages a range of early warning systems at global, regional and national levels, which are key to resilience programming and has a substantial portfolio of work in supporting nationally led response and, where necessary, directly manages humanitarian and resilience interventions in this sector.

The post is located in the Nairobi, Kenya

Reporting Lines

The Economist will report to the Agriculture Officer of the Resilience Team for Eastern Africa (RTEA) , and will work in close collaboration with staff from the Early Warning Early Action Global team, Office for Africa (RAF), and food security experts of the Subregional Office for Eastern Africa (SFE), and country offices

Technical Focus

Development of tools, capacities and systems for Early Warning Early Action (EWEA) for countries in the Eastern Africa region.

Key Results

Comprehensive technical, statistical, analytical and/or policy analysis services and the development of specialized tools, methodologies, systems and/or databases to support the planning, implementation/delivery and monitoring of the programme of work and related products, projects, publications and services.

Key Functions

• Plans and leads components of multidisciplinary teams and short-term work groups, leads and/or participates in divisional teams, participates in Organization-wide committees, project teams and working groups and provides specialized expertise on international technical networks and/or technical policy and standard setting bodies;
• Develops technical, statistical, analytical, monitoring and reporting frameworks, and related tools, methodologies, systems and databases to support the planning, implementation/delivery and monitoring of the programmes of work, products, projects and services;
• Designs and conducts research, data collection, validation, analysis and/or reporting activities to support the development of technical standards, international instruments, innovative tools and methodologies, flagship publications/technical reports and/or policy proposals as well as the provision of technical specialist and/or policy advice and expertise;
• Responds to requests and provides technical/policy advice, assistance and solutions to country offices and provides technical backstopping to field projects;
• Promotes international cooperation and collaboration, advocates best practices and increased policy dialogue and provides technical expertise at international meetings and conferences;
• Collaborates in capacity development activities involving knowledge sharing, the organization of training workshops, seminars, and meetings as well as the development of related materials and online tools and information kits;
• Participates in resource mobilization activities in accordance with Corporate strategy and divisional plans.

Specific Functions

• Oversees the mainstreaming of EWEA in FAO offices in the region/subregion by providing phased capacity building support and training support to Decentralized offices (DOs);
• Leads regular integrated risk analysis of natural disasters, socio economic risks, conflict, food insecurity and animal health;
• Monitors and consolidates data from external EWS to cross reference and supplement the warnings generated by FAO systems;
• Facilitates discussions by bringing together early warning analysts and response planners within FAO as well as other stakeholders working on early warning and resilience analysis in the East Africa region to consolidate early warnings and develop strategic response recommendations;
• Oversees the implementation of impact analyses and learning of early action projects in the Eastern Africa region, and uses these results to advocate for EWEA policy and programming and assisting in conveying the relevance for responding to food crisis;
• Organizes outreach initiatives and events to increase awareness of EWEA by decision makers;
• Serves as FAO focal point at the Resilience Team for Eastern Africa (RTEA) level to the Intergovernmental Authority on Development’s (IGAD) the Food Security, Nutrition and Resilience Analysis Hub (IFRAH) and provides technical and coordination support, as well as assists the hub in the development and implementation of its strategic direction;
• Supports FAO participation in relevant key United Nations (UN) coordination mechanisms with the aim to ensure FAO plays a prominent role in the integration of EWEA in key Inter Agency processes.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree in economics, natural resources management, food security, agricultural economics or a related field;
• Seven years of relevant experience in food security and resilience analysis, economic and quantitative analysis of food and agricultural issues, natural resources and/or disaster management or related areas;
• Working knowledge of English and limited knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions is desirable
• Extent and relevance of experience in the establishment, development and implementation of food security early warning systems preferably developed in protracted crises or emergency context;
• Extent and relevance of experience in conducting analysis and synthesis of diverse early warning, food security and resilience related analyses and communicate results clearly;
• Demonstrated ability to mobilize resources.

 

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Senior Marketing Manager at Upfield

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We have big ambitions to grow this business and we want to attract the right people – those that love what they do, thrive on responsibility and are looking for limitless career defining opportunities.

Role: Senior Marketing Manager, Spreads East Africa

Business Context & Main Purpose of the role

• Drive profitable growth for Spreads
• Develop and deliver a clearly articulated operational plan for Spreads to deliver against long and short-term category objectives
• Work closely with stakeholders to develop and implement brand plans which deliver business objectives through innovation, media plans and activation.
• Building business partnerships with category/brand team as well as customer marketing, customer development, finance and supply chain.

Main Responsibilities

• Develop and drive the Upfield Foods business, including optimize its base and set, execute and implement strategies.
• Develop and drive long term brand vision delivering category and market share growth.
• Develop and implement brand marketing plans taking into account local market and consumer insights.
• Optimizing product assortment to fit market demands and introducing relevant innovations
• Managing pricing strategy in order to drive profitable growth.
• Developing optimized communication & activation mix with a market relevant message together with creative agencies.
• Driving aligned ATL and BTL communication in co-operation with local Customer Marketing and Sales teams. Ensuring all planned activities are executed to an optimal level and that key JTBDs are achieved and set KPIs are met in terms of trial, awareness and ROMI
• Responsibility for media/PR communication, campaign briefing and planning.
• Ensure accurate monitoring and controlling of Advertising & Promotion budget.
• Your Personal Power! At Upfield Foods we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.

Key Skills & Experiences

• Relevant experience in brand building/marketing
• Developed analytical skills of the FMCG market and what drives sales
• Experience in developing business strategy and implementation
• Strong communication and people skills
• Preferably experience from globally owned companies
• Good team player and influencer
• Good solution-oriented mindset and ability to work independently
• A passion for consumers, marketing and branding
• A strong drive and passion for winning!

About Upfield!

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.

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Customer Care Manager at Pawame

Key Activities And Responsibilities Of The Role

Ensure the retention of customers as per defined KPI

• Co-design and oversee implementation of an overall customer experience journey to maximize customer satisfaction, loyalty, trust, and retention.
• Monitor/measure customer satisfaction and take or recommend appropriate action that will help maintain lasting relationships with high-value customers.
• Instilling in employees the need to actively listen to customers, be empathetic towards their problems, and be efficient in providing worthy solutions.

Improve aftercare service by reducing the average time for closure of customer care tickets as per defined KPI

• Ensuring Customer Care Agents diagnose product tickets correctly by rigorously reviewing and improving the first line troubleshooting guide and ensuring the Agents are well trained.
• Reduce the average days of open tickets stemming from customer complaints.

Grow the Customer Care Agent base to match the needs of the department

• Adequately staff the Customer Care function with sufficient, suitably qualified and experienced recruits to deliver the Customer Care department’s plan of work.
• Create and update training programs for new recruits as well as existing agents.
• Effectively manage direct reports to optimize function performance in support of corporate objectives by setting individual targets, developing and motivating staff, coaching and mentoring, and providing formal and informal feedback and appraisal.

Institutionalizing Customer Care Service excellence by building best practices into effective, repeatable processes

• Formulate, plan and execute Call Center policies and procedures related to customer information validation, complaint handling, aftercare fulfilment.
• Develop and maintain KPIs and ensure all Customer Care Agents execute diligently against established policies, procedures and plans.
• Ensure that all call centre tools and equipment are working well.
• Regularly perform quality call audits.
• Regularly manage the Customer Care team performance.

Drive the Value of Customer Centricity in the organization

• Represent the customer in cross-functional initiatives and ensure that all projects/programs have adequately factored in customer experience.
• Represent the customer in process development ensuring that all processes and policies affecting the customer adequately factor in positive customer experience.

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KEY CROSS-FUNCTIONAL RELATIONSHIP & INTERFACES

Logistics & Inventory Management

• Collaborate to forecast for replacement items and ensure inventory is readily available for aftercare initiatives. Provide regular feedback on problematic conditions in order to control the distribution of faulty product batches.

Sales & Field Operations

• Collaborate to ensure that all in-progress tickets are well prepared for and that communication with customers and technicians is effective in managing expectations of technician visits.

Product Development

• Collaborate to ensure that troubleshooting guides and checklists are documented in detail. Provide regular feedback to the product team on customer complaint trends related to product that can drive product improvement.

Corporate Development

• Support Corporate development initiatives in the implementation of customer-facing projects and programs which typically include market research and communication with customers.

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Requirements

Required Education & Certifications

• Bachelor’s degree in Business Administration, Customer Care Management, Marketing or similar.

Preferred Education

M.B.A or other relevant advanced degree.

Required Experience

• Applicant should have worked in a field-service oriented customer service environment for at least 4 years.
• A track record of success in managing call centre teams.
• A reputable track record in building processes and Key performance indicators.

Preferred Experience

• Experience working in a field-service oriented customer service environment for at least 6 years.
• A track record of success managing cross-functional teams
• Track record in building processes and Key Performance Indicators.
• Prior working experience in the off-grid solar sector.
• Significant prior working experience in East Africa.
• Significant prior working experience in Multi-cultural rural environments.

Technical Requirements

• An expert in the customer service acumen, understanding and application of theoretical and practical approaches to Customer Service Management.
• Strong general management skills.
• Candidate should demonstrate strong etiquette in communication over the phone with good listening skills.
• English & Swahili fluency.
• Ease of comfort with information technology.
• Fluency in the use of Microsoft Office Suite and Google Suite.
• Experience in Project proposition and Management.
• Very strong reporting and presentation skills.
• Experienced people manager with a record of performance managing and development of employees.
• Strong knowledge of customer care systems and field service management workflows ( CRM’s, Helpdesks, FSM software, etc.)

Behavioural Requirements

• Analytical ability: Ability to analyze data/reports and produce actionable insights that drive business performance, generally and in specific problem areas.
• Strategic Thinking Ability, i.e.:
• To think about a complex system in a holistic, integrated fashion.
• To link strategy to implementation and develop strategically-focused plans
• Ability to bring structure to unstructured problems or situations.
• Leadership: Strong leadership skills and ability to motivate diverse cross-functional teams.
• Entrepreneurship: Energetic self-starter who demonstrates strong resourcefulness and personal initiative. Requires little hand-holding to deliver tasks. High level of energy and motivation
• Flexibility, Adaptability and comfort in a fast-changing start-up environment: Comfortable in uncertain and/or ambiguous situations, fast learner and willing to contribute in areas beyond the formal job description.
• Uncompromising integrity.
• Cross-cultural skills: Ability to operate effectively in a cross-cultural environment.
• Communication: Strong oral and written communication skills.
• Comfort with presenting to senior management and large groups.

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Benefits

• At Pawame, we are a diverse team of highly energized local and international people, committed to serving our consumers and building a successful, sustainable business.
• Our values guide our work, and as a PawaTeam member, you’re expected to work with integrity, discipline and drive to serve our customers and build our community. Everyone from our interns to the founders contribute to our success in different ways and has meaningful opportunities to grow and learn in the company.
• With community being one of Pawame’s core values we foster an inclusive, collaborative culture that treats every individual with respect. Pawame welcomes applications for this position from all qualified applicants with pre-existing Kenyan work authorization. Women are especially encouraged to apply.

 

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Lead Core Solution Architect at Ericsson

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

We are now looking for a Solution Architect, who will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for the customers. In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs, and technology opportunities into detailed technical offering, solutions and proposals.

You will

• You will be responsible for P&L for specific accounts for Core business
• Lead Core Solution Architect should be single point of contact for pre-sales and delivery for Core opportunities and projects
• Lead Core Solution Architect should have ability to manage customers, set strong relationships with technical counterparts and articulate value argumentation among Ericsson Core solutions
• Lead Core Solution Architect should have ability to coordinate technical teams working on pre-sales and delivery activities
• Scope, define and design solution offerings; driving end-to-end technical solutions
• Analyze customer technology, define business requirements and participate in risk analysis
• Work with core team on list of potential activities and solutions
• Develop technical presentations and proposals, and perform customer presentations
• Support deployment of solution
• Provide feedback to R&D
• Participate in knowledge transfer, documentation and information sharing
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

 

To be successful in the role you must have

 

• Education: Bachelor level, in engineering (IT, Telecom)
• 5+ years minimum of experience:
• Domain experience: area of expertise – e.g. Cloud, BSS, OSS etc.
• Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer
• A Solution Architect candidate is assessed according to the following tracks:
• Domain, E2E, Network Optimization/Network Design, Fiber Network Design and Site Energy Design.

 

 

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

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Manager – Performance Analysis & Reporting at Kenya Revenue Authority

Role Purpose

Manager – Performance Management is responsible to implement an efficient, fair and transparent Performance Management System in their business cluster to promote an agile and high performance culture.

Roles & Responsibilities:

• Develop and update the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.
• Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
• Work with internal stakeholders across their business cluster through to embed a culture of continuous feedback on employee performance.
• Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
• Develop tools and support material to help employees and their line managers in their appraisal process.
• Collect and analyse performance appraisal results across functions and campuses.
• Create the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
• Coordinate with the Human Resources Division for the implementation of consequences related to performance evaluation results
• Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.
• Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
• Coach and mentor subordinates on a regular basis.
• Coordinate preparation of monthly, quarterly and annual reports to each Line Manager on attainment of goals, PIP and development plans.

Education;

• University Degree in Human Resource Management or related field
• Post Graduate Diploma in Human Resource Management
• Qualifications in HR or business analytics will be desirable
• Membership to a relevant professional body.
• Minimum five (5) years’ experience in HR generalist role and two (2) at First-Level Management.
• Experience of Performance Management in a progressive organization is desirable.

Experience, Knowledge, Skills & Abilities:

• Strong research, communication, presentation, analytical and problem solving skills
• Knowledge of HRMIS Systems especially performance management system
• Understanding of business metric performance and target setting
• Communication and the ability to get along with people
• Working knowledge of performance metric analysis
• Working knowledge of performance management processes and procedures
• Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
• Good understanding of business metric performance and target setting.
• Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
• Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
• Willingness to work in an agile environment while adapting agile work principles.

Competencies required for this role

• Leadership skills
• Decision making skills
• Planning and organizing skills
• Communication skills
• Analytical skills
• Problem solving skills
• Interpersonal relations skills
• Report writing skills
• Customer orientation
• Technological awareness
• Innovation and creativity
• Making effective decisions
• Seeing the big picture
• Delivering at pace
• Building capability for all

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The post Manager – Performance Analysis & Reporting at Kenya Revenue Authority is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Chief Manager – Performance Management at Kenya Revenue Authority

Role Purpose

As the Performance Management Business Partner, the role holder will oversee and manage all activities in their business cluster as per the performance management cycle and manage all communication,  sensitization and monitoring of the process to ensure its effectiveness and relevance to the business needs.

The role holder will be responsible for providing responsive and proactive support and advise to line managers on performance management to ensure total compliance with performance management policies, procedures and standards.

Duties and Responsibilities

Under the overall supervision of the DC – PMD, the incumbent will undertake the following:

• Responsible for the interpretation and application of performance management policy and all other frameworks guiding management of performance in their respective business areas
• Implement and monitor performance management in their respective departments to enable employee and teams understand the goals of the Authority particularly through managing the performance cycle to ensure cross-complex alignment and intra-complex cascading of business goals and key performance indicators across the Authority.
• Implement a process of tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance
• To provide effective performance management consultancy, guidance, technical and administrative expertise for their respective departments on all performance management matters
• To implement initiatives aimed at fostering an agile performance driven culture and implement programs to support and drive that culture along with results across their departments
• Ensure that comprehensive training on performance contracting and appraisal system is offered to staff and management of your respective business areas
• Drive targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity
• Support line managers on all performance related issues from planning, monitoring and evaluation
• Plan and implement performance calibration of staff in their business areas
• Implement and manage an effective employee performance management system to foster an agile performance culture
• Ensure Board commitments and cross cutting issues are cascaded across their respective departments and captured in the relevant PCs
• Ensure that quality assurance process of staff Performance Contracts is effectively conducted to ensure they meet the SSMARTA Principle
• Ensure that staff in their business areas complete their PCs and appraisals within the set timelines
• Prepare PC and Appraisal reports of their business areas and forward to the Performance Analysis & Reporting Manager for consolidation
• Work with learning and development to address capacity gaps that affect performance of staff in their respective business areas
• Ensure that performance coaching program is effectively implemented in their respective business areas
• Conduct effective productivity monitoring in liaison with Manager, Performance Analysis & Reporting to ensure achievement of set performance targets
• Provide monthly and quarterly reports to each Line Manager on attainment of goals, PIP and development plans
• Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
• Coach and mentor subordinates on a regular basis.

Education

• University Degree in Human Resources or related field
• Post Graduate Diploma in Human Resource Management
• Minimum seven (7) years’ experience in HR generalist role and three (3) at Managerial Level
• Experience of Performance Management in a progressive organization is desirable
• Additional professional qualification/certification in performance management is advantageous
• Membership to a relevant professional body.

Experience, Knowledge, Skills & Abilities:

• Strong client focus with ability to build good relationships influence and network
• Strong communication skills and ability to work effectively with multiple stakeholders
• Demonstrable experience of design and implementation of performance management
• Change management skills and experience in driving a high performance culture
• Experience in leading performance improvement programs.
• Familiarity with HRIS tools that support Performance Management processes/activities; Management of 360-degree feedback processes in a diverse and complex business environment.
• Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
• Ability to plan, organise, coordinate, multitask and prioritise under pressure with minimal supervision.
• Client and results oriented individual holding “a can-do attitude”.
• Marked ability to influence policy development and relate work to wider operational needs of the business.
• Willingness to work in an agile environment while adapting agile work principles. Must be flexible and at ease with rapidly changing deadlines.

Competencies required for this role

• Leadership skills
• Planning and organizing skills
• Excellent Communication skills
• Analytical skills
• Problem solving skills
• Interpersonal relations skills
• Report writing skills
• Customer orientation
• Technological awareness
• Innovation and creativity
• Making effective decisions
• Seeing the big picture
• Delivering at pace
• Building capability for all

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The post Chief Manager – Performance Management at Kenya Revenue Authority is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/

Administration Manager at World Vision International

World Vision is looking for an Administration Manager to support its strategy of reaching the world’s most vulnerable children.

The Position:

The position is responsible for managing a team coordinating travel and logistics, managing organizational assets and ensuring the seamless coordination of essential services that enable the organization achieve its mission of reaching and serving the most vulnerable children in the East African Region.

Key Requirements:

• Bachelor’s degree in Public Relations, Administration Management, Social Sciences or a related field.
• Minimum of 7 years work experience in Administration in a busy organization, with at least 3 years’ experience in a managerial position.
• Training in Immigration Protocol, Fleet Management and Property Management.
• Must have Certificate of Good Conduct and a clean driving license.
• High professional ethics and integrity beyond reproach.
• Good interpersonal skills , communication skills and willingness to travel and live in countries within the region experiencing active conflict

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