Implementation Engineer at InterIntel Technologies Limited

InterIntel Technologies is an IT company based in Nairobi with an array of services ranging from software development, payment aggregations on mobile, web and applications, loyalty programs, premium rate service provision (IVR, SMS, USSD) among others. Our forte is around payment and financial systems, this covers different faucets from mobile channels (Mobile Apps, SMS, USSD), mobile money payments (MPESA, AirtelMoney), micro-finance/micro-lending institutions, remittance etc.

Job Summary:

The engineer will be responsible for the technical deployment and integrity of a solution, and documenting project and/or complex designs. This position will deliver customer solutions, along with corresponding documentation, and assist with the development of technical design collateral.

Duties And Responsibilities:

• Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
• Dive into difficult problems and successfully deliver results on schedule. Design and create services and system architecture for our projects, and contribute and provide feedback to other team members.
• Help improve our code quality through writing unit tests, automation, and performing code reviews.
• Build robust and scalable software in Python
• Collaborate with a multidisciplinary team of Back-End Software Engineers, Project Managers, and System Administrators.
• Participate in brainstorming sessions and contribute ideas to our technology, algorithms, and products.

Required Knowledge, Qualification, And Experience

• 1-2 years of recent hands-on coding and software design.
• Proficient with Python, Django, nginx, uwsgi stack
• Bachelor degree or more in Software Engineering, Computer Science or a related field.
• A track record of projects completed on time – you are a flawless executor, not a procrastinator.
• Experience with all phases of the software development life cycle, best practices and Agile Software Development.
• Experience with Linux/Unix and scripting languages like Python, Perl, shell scripting, etc.
• Knowledge in database systems like PostgreSQL
• Experience deploying machine learning models is a plus
• Experience with GIT, and Containerization(dockers), DevOps is a plus
• Proficiency with Kafka, PySpark and NoSQL(Cassandra) would be a huge plus

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Straight2Bank NextGen Service Manager at Standard Chartered Bank

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

The Role Responsibilities

Client Service

• Primary point of contact for portfolio of Premier clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors w.r.t S2B NextGen channel
• Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
• Responsible for client satisfaction with service arrangements and delivery
• Work with internal stakeholders to provide end-to-end query resolution to client satisfaction
• Ensure that client SLAs are met
• Responsible for effective service recovery process through complaint logging and handling
• Maintain a professional SCB image through all interactions with clients
• Log and manage all service interactions (enquiries, complaints, incidents, client visits etc.) within GEMS and / or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement initiatives

Premier Service Management

• Leverage on metrics and client insights to understand Premier clients’ needs, and continually identify opportunities for improvements in service, product solutions, utilisation and optimising channel usage, up-selling and cross-selling etc
• Work closely with Front Office Teams as product/ channel service specialist in country
• Participate in periodic Service Reviews for Premier clients
• Review service performance with the clients and generate ways to continuously improve service standards
• Provide pro-active client updates
• Deliver product / channel training to Premier clients within the portfolio
• Make proactive calls on Premier clients to improve the utilisation level of facilities, increase transaction volume, and identify opportunities for channels and referrals for the business
• Build trusted partnerships with clients at the daily transactional / operational level
• Proactive management and end to end ownership of client complaints and incidents re. channel, through close collaboration with various internal stakeholders, whilst providing regular updates to clients as well as internal partners such as RMs, Product Sales, other Front Office Teams and SSMs.

Risk & Control

• Comply with Operational Risk Framework for client service processes including but not limited to client identification, complaints and enquiry handling
• Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Operational Excellence

• Identify and assist in the implementation of service and efficiency improvement initiatives and facilitate transfer of best practice

Conduct

• Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Ensure all within direct reporting hierarchy are compliant with all laws, regulations, guidelines, Group policies and procedures and the Group Code of Conduct

Key Relationships

• External clients
• Respective Product Operations Team Leaders, and Operations Head in country
• RMs & Business Managers
• TB Product & Sales Managers
• Segment Service Managers
• Head Client Experience, CCIB in country
• Country CIO
• GBS Product Operations Teams e.g. Premier Service Fulfilment Teams
• Technology partners e.g. PSS, Collective Intelligence & Command Centre

Our Ideal Candidate

Knowledge and Skills

• Product Knowledge: Strong product / process knowledge wrt S2B and S2B NextGen channel. Familiarity with migration process from S2B to S2B NextGen
• Client Knowledge: Knowledgeable in current and proposed client requirements preferably with S2B. Current experience in active client management.
• Collaboration skills: Excellent collaboration skills and ability to work effectively in a team especially with product / channel operations partners.
• Stakeholders / Clients: Highly experienced in engaging effectively with Business stakeholders, and Clients (from a service, not necessarily sales perspective)

Personal Effectiveness

• Detailed orientated, team player, takes end to end ownership
• Has a drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Has excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders
• Able to establish and maintain effective working relationships with peers and business partners
• Comfortable with direct client and business partners interaction, with proven client interaction abilities
• Client focused
• Excellent interpersonal skills and positive attitude
• Strong analytical, problem solving, ideation and time management skills

Qualification

• Minimum of 4 years’ experience in Banking and / or Service
• Languages: English and/or local language skills as relevant to country requirements

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

The post Straight2Bank NextGen Service Manager at Standard Chartered Bank appeared first on Jobs in Kenya - http://jobwebkenya.com/.

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Bottler Washer Operator (Embakasi) at The Coca-Cola Company

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.

Job Description

The primary role of the process operator is operation of the process area according to work instructions, the execution of destructive and non-destructive quality checks and carrying out of autonomous maintenance. The process operator has a primary focus on the quality control activities of the team.

Key Duties & Responsibilities

Operating and Process Control

• Operating the process area according to the work instructions and adhering to usage standards.
• Carrying out the required quality checks as described in the quality control and analysis work practice.
• Recording waste on the appropriate documentation or information systems, and reviewing waste trends to identify and resolving problems or opportunities timeously.
• Constantly reviewing process performance against target, and completing all short interval control documentation.
• Resolving out of control situations.
• Responding rapidly to upstream or downstream triggers that result in stoppages. Appropriate problem solving approaches, as detailed in the problem solving work practice must be followed.
• Performing housekeeping tasks, applying 5s principles and following safe work practices.
• Identifying and correcting unsafe work practices.
• Carrying out flavor and size changeovers according to the work instructions.
• Assisting fellow team members in the execution of their tasks.

Maintenance of Plant and Equipment

• Carrying out deep cleaning, lubrication and inspection of machines according to the work instructions, and following the schedules supplied by the maintenance planner.
• Carrying out autonomous maintenance activities according to the work instructions, and following the maintenance schedule.
• Conduct breakdown maintenance tasks.
• Supporting the process artisan in carrying out maintenance on shift.

Quality Control and Analysis

• Carrying out quality checks and analysis as per the quality procedures.
• Recording the results of quality checks on the relevant documentation or information system. The references to the required documentation or information system are contained in the quality procedures.
• Calibrating required quality control equipment according to work instruction and requesting assistance from the core lab where required.
• Conducting trends analysis on quality data to identify problems and opportunities timeously.
• Identifying and correcting identified quality problems using the appropriate techniques. If they are unable to resolve the problem themselves, it must be escalated to the team leader for further direction.

Communication

• Communicate effectively in the work place.
• Actively participating in shift meetings, asking questions and contributing suggestions.
• Making use of the gap list to record issues, problems and improvement opportunities.
• Fully understanding the team goals and participating in team goal review sessions.
• Making use of relevant communication media for example shift handover books to stay informed and inform others of issues.

Problem solving

• Applying the appropriate situational problem solving techniques for example 5Why, quick fix routines, OPL’s -One Point Lessons to identify and correct the problem.
• Where the process operator is unable to resolve the problem, involve fellow team members or escalate to the team leader or process artisan if necessary.
• Provide information for and participate in situational and systemic problem solving as required.
• Where problems have been resolved, verify that the problems have been eliminated.

Continuous Improvement

• Using run ,control charts and trend analysis, to identify sources of waste and variation in the process.
• Using short stop analysis, Pareto charts and other tools seek to identify opportunities to simplify activities.
• Where improvement opportunities have been identified, these must be recorded on the team gap list. The process operator should involve other team members in evaluating opportunities and call in specialist resources to assist if required.

Qualifications

Minimum requirement

• Diploma in Mechanical or Electrical or Mechatronics Engineering.
• BSc Electrical or BSc Mechanical

Experience

At least 2 years of experience.

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PM Planner (Embakasi) at The Coca-Cola Company

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.

Key Purpose Statement

To manage the relevant maintenance systems, generate routine and planned maintenance schedules, support the maintenance team in the execution of maintenance and facilitate problem solving so that line availability and efficiency is maximized, breakdowns are minimized and manufacturing costs are kept to a minimum.

Key Duties & Responsibilities

Maintenance Planning and Control

• Plan the maintenance day following the 5 day planning cycle as per figure 1 Planning cycle.
• Review emergency works orders using the standard and create sub-works orders.
• Create the maintenance plan and assign tasks to team members, including contractors.
• Communicate and distribute plan to team members.
• Update the maintenance plan directly after the forward planning meeting.
• Organize and distribute maintenance work orders with loading sheet to Team Leaders.
• Ensures that required tools and spares are available.
• Plan the execution of the autonomous maintenance and running schedules for the unit.
• Chair Pre, Post maintenance meetings and issue minutes.
• Update task lists if required.
• Create spares reservations.
• Review safety requirements of tasks in planning table where needed.
• Identify, prioritize and agree PJO’s to be completed.

Continuous Improvement

• Ensure that situation and systemic problem solving is initiated to ensure loop closure.
• Populate the daily downtime and 5 Why Board, indicating the status of 5 Why completion and the quality of 5 Why’s received.
• Raises corrective maintenance work to be done on maintenance day.
• Plan effective weekly maintenance shut down.
• Plan effective annual maintenance shut down.
• Conduct spot checks on short interval controls preform and syrup tracker, hourly efficiency, line V-Profile speeds as part of daily walk about.
• Ensure line speeds are set according to V-Profile and that machines are run at rated speeds.
• Analyse SAP downtime data.
• Ensure all asset care work complies with asset care standards.

Implement Engineering Change Management

• Initiate Engineering changes control on SAP and ensure that a responsible person is assigned to execute the change.
• Verify that the Engineering changes have been executed successfully and documented.
• Ensure that the required engineering change control documents have been updated and that the change request is closed.

Maintenance Programme Development

• Ensure effective safety awareness talks, incident recalls, tool box talks.
• Provide PPE and ensure compliance budget availability.
• Ensure compliance to permit to work where required with audit compliance.
• Report incidents level 3 leadership.
• Incident investigations to be closed in 24 hours.
• Ensure identified safety hazards on line are managed to closure including people behaviours.
• Attend and report into SHE Meeting.
• Facilitate the teams risk management processes.

Breakdown Management

• Verify content correct.
• Recon to stoppage info.
• Follow on work agreed.
• CM tasks raised.
• Close breakdown order.

Manage the Maintenance Spares

• Investigate and plan for upcoming promotions, new products, trials.
• Train team members on new processes, procedures, technologies and ensure competence.
• Identify productivity opportunities people, cost, CAPIN.
• Communicate benchmark shared learnings to team.
• Facilitate the development and use of machine problem solving systems.
• Ensure problem solving taking place and loop closure taking QFR, 5why, FFA, End state analysis, system analysis stage.

Qualifications

Diploma in Engineering Mechanical or Electrical

Experience

• 3 to 5 years production engineering experience with 3 years in supervisory level
• Knowledge of Packaging plant will be an advantage
• PC literate SAP , Proficiency in Microsoft office applications

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Machine Operator – EBI (Embakasi) at The Coca-Cola Company

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.

Job Description

The primary role of the process operator is operation of the process area according to work instructions, the execution of destructive and non-destructive quality checks and carrying out of autonomous maintenance. The process operator has a primary focus on the quality control activities of the team.

Key Duties & Responsibilities

Operating and Process Control

• Operating the process area according to the work instructions and adhering to usage standards.
• Carrying out the required quality checks as described in the quality control and analysis work practice.
• Recording waste on the appropriate documentation or information systems, and reviewing waste trends to identify and resolving problems or opportunities timeously.
• Constantly reviewing process performance against target, and completing all short interval control documentation.
• Resolving out of control situations.
• Responding rapidly to upstream or downstream triggers that result in stoppages. Appropriate problem solving approaches, as detailed in the problem solving work practice must be followed.
• Performing housekeeping tasks, applying 5s principles and following safe work practices.
• Identifying and correcting unsafe work practices.
• Carrying out flavor and size changeovers according to the work instructions.
• Assisting fellow team members in the execution of their tasks.

Maintenance of Plant and Equipment

• Carrying out deep cleaning, lubrication and inspection of machines according to the work instructions, and following the schedules supplied by the maintenance planner.
• Carrying out autonomous maintenance activities according to the work instructions, and following the maintenance schedule.
• Conduct breakdown maintenance tasks.
• Supporting the process artisan in carrying out maintenance on shift.

Quality Control and Analysis

• Carrying out quality checks and analysis as per the quality procedures.
• Recording the results of quality checks on the relevant documentation or information system. The references to the required documentation or information system are contained in the quality procedures.
• Calibrating required quality control equipment according to work instruction and requesting assistance from the core lab where required.
• Conducting trends analysis on quality data to identify problems and opportunities timeously.
• Identifying and correcting identified quality problems using the appropriate techniques. If they are unable to resolve the problem themselves, it must be escalated to the team leader for further direction.

Communication

• Communicate effectively in the work place.
• Actively participating in shift meetings, asking questions and contributing suggestions.
• Making use of the gap list to record issues, problems and improvement opportunities.
• Fully understanding the team goals and participating in team goal review sessions.
• Making use of relevant communication media for example shift handover books to stay informed and inform others of issues.

Problem solving

• Applying the appropriate situational problem solving techniques for example 5Why, quick fix routines, OPL’s -One Point Lessons to identify and correct the problem.
• Where the process operator is unable to resolve the problem, involve fellow team members or escalate to the team leader or process artisan if necessary.
• Provide information for and participate in situational and systemic problem solving as required.
• Where problems have been resolved, verify that the problems have been eliminated.

Continuous Improvement

• Using run ,control charts and trend analysis, to identify sources of waste and variation in the process.
• Using short stop analysis, Pareto charts and other tools seek to identify opportunities to simplify activities.
• Where improvement opportunities have been identified, these must be recorded on the team gap list. The process operator should involve other team members in evaluating opportunities and call in specialist resources to assist if required.

Qualifications

Minimum requirement

• Diploma in Mechanical or Electrical or Mechatronics Engineering.
• BSc Electrical or BSc Mechanical

Experience

At least 2 years of experience.

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Student Recruitment Manager at Navitas

About the role

The Student Recruitment Manager plays a significant role in driving sales growth and achieving student recruitment targets in their region on behalf of Univeristy Partnerships Europe – working closely with colleagues based in colleges and in-market including the Regional Management team. This position will be responsible for on the ground sales activities including, but not limited to agent training, lead generation events, student conversion and solving specific student, parent or agent queries. This requires the ability to support a broad range of internal and external stakeholders across the region to drive long-term growth for specific products in the market.

The person we seek will ideally have the following

• Operationalize student recruitment plans in the relevant country/territory in collaboration with college based and in-market teams
• Attend events on behalf of your division (and as relevant, of your University Partner)
• Participate in all sales activities including, but not limited to, training, events, student conversion, information sessions and managing enquiries/agent requests
• Deliver market insight and accurate sales forecasts through regular and detailed reports to the SSRM, Director of Marketing and Admissions and Regional Manager
• Handle student enquiries and manage leads.
• Ensure complete and accurate reporting of all activities on the CRM
• Coordinate student contact to confirm outcome of visa interview.
• Execute pre-departure process with channel partners and students

What we can offer you

• Career progression and professional development pathways
• A strong, positive and values driven workplace culture
• Collegial and collaborative environment with a commitment to education
• Access to, and support from, a comprehensive and experienced sales and marketing workforce
• Mobility within the business and global locations

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Supply Chain Manager at SparkMeter

SparkMeter offers comprehensive low-cost metering solutions for everything from rural micro-grids to existing urban central grid utilities. Our products help make access to electricity possible in hard-to-reach places and underserved markets. Our metering system is being widely adopted by utilities serving customers in rural parts of Asia, Sub-Saharan Africa, and Latin America and the Caribbean. We believe electricity and the services derived from it unlock and create the opportunity for underserved communities to achieve great things. As a main driver of economic growth and human development, we’ve seen time and time again how access to clean, reliable, electricity transforms people’s lives.

DESCRIPTION

Remote work can be considered for highly qualified candidates

Come join the SparkMeter team and help increase electricity access in developing countries. The Supply Chain Director at Sparkmeter is responsible for the development and performance of all Supply Chain functions. This includes Logistics, Contract Manufacturing Production, Purchasing, Supplier Performance, Supply Chain Team Performance Management, Spend Optimization, Contract Management and Inventory.

The Supply Chain Manager is expected to have a broad set of experiences in Supply Chain. This is a leadership role that will be expected to contribute to the overall culture of the team, develop staff, perform tactical work and envision and implement strategic improvements.

You’ll focus on:

• Performance Management: Establish Quantitative KPI metrics and tracking
• Process automation: Continually identify and Implement opportunities to streamline our Order process to better improve process confidence, visibility and efficiency
• Develop and implement an Inventory Management system
• Improve logistics process: Envision an optimal logistics offering to customers to ensure the process is streamlined, cost effective and there is process visibility from end to end
• Establish internal service level commitments to other functions: Commercial, Customer Support, Finance, all have service requirements. For repeat needs establish tracking of delivery and turn around time
• Streamlined order process automation: Achieve and maintain outstanding customer satisfaction, you will improve the communication process with our customers regarding order logistics as well as with internal stakeholders.

Where You’ll Work

Nairobi, Kenya. From home while COVID is still a problem, in our office when it re-opens. You can expect occasional travel: about 5-8%, or ~2-4 weeks a year.

Type of Role & Compensation Structure

This is a full-time role with benefits. Compensation is made of salary and performance bonus.

SparkMeter was founded to promote opportunity in underrepresented communities initially but has since grown into serving urban & peri urban communities as well.

SparkMeter’s core value is opportunity: the opportunity for underserved communities to achieve great things. That’s why our mission is to increase access to electricity in underserved communities – it is electricity and the services derived from it that unlock and create those opportunities. This value is reflected in our hiring ethos: we believe that the strongest teams have diverse backgrounds. Our approach to hiring has been validated by academic and industry studies that show that workforce diversity improves team and business performance. (It has also been validated by the quality of the team we’ve assembled so far!) We encourage applications from members of groups currently underrepresented in energy, logistics and supply chain management.

Requirements

You’ll be a good fit for this role if you have the following technical experience:

• 5 to 7 years experience operating in a fully developed purchasing management system
• Advanced knowledge of data analytics and data software analysis tools (excel, Minitab, MS Access, etc.)
• Advanced knowledge of established Inventory management practices (EOQ, Safety Stock, Contractual tools & mechanisms, etc.)
• Experience managing international 3rd party distribution service providers
• Experience facilitating or problem solving shipping issues for international and intercontinental transport modes including LCL, FCL, Air and Ground parcel, LTL & FTL. Preferably in APAC, EMEA, Americas and African Union
• Experience leading cross functional projects

In addition to these, for you to thrive in our team we will expect that you demonstrate:

• Comfort with technology. Pursue and seek out technological advances in your area of responsibility. While you don’t have to be an engineer to do well in this role, you should be comfortable with computers, science and engineering concepts. You are excited to learn more about the technical concepts behind SparkMeter’s product. A background in energy or software are examples of experience that will help you grasp our product’s changing capabilities and limitations and ensure our clients can meet their objectives.
• Uncommonly organized problem-solver. You’re not intimidated by a challenge! You’ll use your knack for gathering information and collaborating with colleagues to create solutions to our customers’ unique challenges.
• Disciplined self-starter. You love devising new systems and getting all things in their right place. We’re a startup, which means we are building systems as we grow and require leadership from everyone in our company for this.
• Empathy. Our customers and partners are based in 25 countries all over the world and come from many different backgrounds. You should be comfortable and enjoy talking with people who come from cultures different from your own.
• Strong communication skills. In order to connect to customers, understand their needs, and create great documentation, you should have excellent written and verbal communication skills.

We’d also like to see (but don’t require) experience with:

• Working in a Start-up culture
• Ability to think and communicate at the systems level
• Proficiency in data analytics and KPI reporting for day to day activities and to drive improvement action

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