Customer Care Representative at Koko Networks

This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa’s cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.

We are looking for people who share our passion for technology and our vision for global impact.

Your Role

As Customer Care Representative, you will play a front-line role in resolving customer issues and ensuring customer satisfaction. You will answer questions about KOKO, address complaints, resolve issues and drive customer satisfaction and retention.

What You Will Do

• Answer inbound phone calls from current and prospective KOKO customers and agents
• Place outbound phone calls to current customers to solicit feedback, provide support and drive KOKO Fuel consumption
• Conduct in-person field visits to current customer to deliver the highest quality of support
• Address customer questions and concerns to ensure satisfactory issue resolution
• Give voice to KOKO customers by understanding and reporting recurring questions and issues
• Communicate openly and honestly with KOKO customers
• Build, manage, and maintain strong, positive customer relationships
• Follow existing KOKO Customer Care processes and escalate customer queries and issues to management, as appropriate

What You Will Bring to KOKO

• 1+ year of work experience, preferably in a customer service roles
• Strong phone contact handling and active listening skills
• Empathetic customer orientation and ability to adapt and respond to challenging situations
• Excellent written and oral communication skills
• Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
• Familiarity with customer management systems (ZenDesk, FreshService, QueueMetrics) preferred
• Ability to multitask, prioritize, and manage time effectively
• Results orientation and comfort in a performance-driven work environment
• Positive, upbeat attitude ready to support KOKO’s customers and agents
• Proficiency in English and Swahili

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Data Engineer- Associate at KPMG

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.

The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectations.

Key responsibilities

The overall objective of the role is to help bridge the gap between technical platform needs ( i.e. big data engineering) and business needs. The engineer skews towards big data engineering but also brings more modelling capabilities than a pure big data software engineer. In this way, they will play an important “utility” role on teams including helping to enable overall solutioning and full-scope architecture, design, and build. They will be able to complete intermediate-level big data engineering tasks, basic modelling tasks, and business solutioning and executive communication tasks. They will design software architecture following best practices after understanding customer requirements and enterprise environments.

Qualifications and experience

• Strong experience with at least one large scale and/or distributed processing methodology such as Hadoop, Storm, Spark
• Demonstrated ETL solution design and build expertise, and work stream management skills
• A Bachelor’s degree in Computer Science, Information Technology or other related fields

Responsibilities

• Assess, capture, and translate complex business issues and solution requirements into a structured big data engineering use case, including rapid learning of industry/domain/client dynamics and development of effective work stream plans
• Utilize a hypothesis-driven problem-solving  approach to design, construct, and rapidly test/ iterate big data platforms and architectures that will enable running models and visualizations to reveal insight and opportunities for the client
• Deliver client project data engineering work stream through direct ownership of data ingestion, engineering, transformation, automation, and back-end visualization setup, aswell as client communication deliverables
• Support build of big data environments that enable analytics solutions on a variety of big data platforms including cloud as required by the client, and create robust documentation of solutions, architecture, automation workflows, and operation procedures
• Proactively broaden and deepen client relationships by working with varying levels of client team members

Skills and attributes

• The ideal candidate must have;
• Above-average ability to rapidly ingest, transform, engineer, and visualize data, both for ad hoc and product-level (e.g., automated) data  & analytics solutions
• Strong communication skills to explain technical concepts to businesspeople, and to explain business concepts to technical resources
• Strong business consulting acumen Fast learning and analytical thinking skills
• Fast learning and analytical thinking skills
• Experience working in a complex, fast moving environment.
• The ability to work effectively with minimal supervision
• Willingness to be a team player

We offer

A fantastic opportunity to work in exciting professional services firm

Continuous learning and development

Exposure to multi-disciplinary client service teams

Unrivaled space to grow and be innovative

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Data Analyst – Associate at KPMG

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.

The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectations.

Key responsibilities

The overall objective of the role is to bring strong sector and /or business- process specific knowledge to bear for Data and Analytics strategy, transformation and solution design engagements. The consultant will focus on helping clients understand the broader D&A journey and implications, and helping engagement teams understand domain context required for delivering meaningful and effective insights from D&A solutions.

Qualifications and experience

• Experience and expertise at gathering client and market information through interviews, surveys, workshops, and market research, and at presenting that information effectively at an executive level.
• A Bachelor’s degree in Computer Science, Information Technology or other related fields

Responsibilities

• Assess, capture, and translate complex business needs and existing organization D&A maturity levels into a structured strategy for D&A capability development, including role and process design, analytics use case ideation, and technology road mapping;
• Utilize a hypothesis-driven problem-solving approach to design and review with clients all aspects of an organization-specific D&A target operating model;
• Research and communicate sector- or processspecific data and D&A solution design requirements, including building such design requirements into targeted visualizations;
• Support project leaders in tracking and communicating project risks, budget, rates, and launch/close-out activities, including the administration of work papers and collaboration sites (shared with D&A Modelers and D&A Engineers) and;
• Proactively broaden and deepen client relationships by working with varying levels of client team members (shared with D&A Modelers and Data Engineers)

Skills and attributes

The ideal candidate must have;

• Organization design, transformation design/ execution expertise, and workstream management skills
• Strong business consulting acumen
• An understanding of general landscape for data science and big data opportunities; deeper understanding of sector- and/or process-specific landscape for opportunities
• An understanding of requirements, styles, and preferences for visualizations within their sectors of expertise.
• Fast learning and analytical thinking skills
• Experience working in a complex, fast moving environment.
• The ability to work effectively with minimal supervision
• Willingness to be a team player

We offer

1. A fantastic opportunity to work in exciting professional services firm
2. Continuous learning and development
3. Exposure to multi-disciplinary client service teams
4. Unrivaled space to grow and be innovative

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Data Scientist – Associate at KPMG

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.

The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectations.

Key responsibilities

The data scientist’s role is to bring their expertise in advanced modelling techniques and mathematical methods; algorithm use and optimization; and data science technologies. The objective of the role is to understand the full spectrum of data feature retrieval, selection, and engineering; model technique selection and integration; interpretation of outputs; and development of recommendations. They will be required to identify commonalities across seemingly disparate analytics use cases, in order to identify unique ways of approaching modelling.

Qualifications and experience

• Deep knowledge/experience in statistics, data mining, machine learning, and/or natural language processing
• Experience with common data science toolkits, such as R, NumPy, MatLab, etc.
• A Bachelor’s degree in Statistics, Computer Science or other related fields
• A minimum of 2 years working experience

Responsibilities

• Retrieve, prepare, and process a rich data variety of data sources such as social media, news, internal/external documents, emails, financial data, and operational data
• Analyse and model structured data and implement algorithms to support analysis using advanced statistical and mathematical methods from statistics, machine learning, data mining, econometrics, and operations research
• Perform Statistical Natural Language Processing to mine unstructured data, using methods such as document clustering, topic analysis, named entity recognition, document classification, and sentiment analysis
• Utilize a diverse array of technologies and tools as needed, to deliver insights, such as R, SAS, Python, Spark, Hadoop, QlikView, and Tableau
• Translate advanced business analytics problems into technical approaches that yield actionable recommendations, in diverse domains such as risk management, product development, marketing research, supply chain, and public policy; communicate results and educate others through insightful visualizations, reports and presentations
• Perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships.

Skills and attributes

The ideal candidate must;

• Have expert problem-solving ability through the use and/or development of algorithms, models, testing, etc.
• Be able to work with team members and clients to assess needs, provide assistance, and resolve problems, using excellent problemsolving skills, verbal/written communication, and the ability to explain technical concepts to business people
• Be a fast learner and analytical thinker.
• Have excellent business writing skills.
• Have experience working in a complex, fast moving environment.
• Be able to work effectively with minimal supervision.

We offer

• A fantastic opportunity to work in exciting professional services firm
• Continuous learning and development
• Exposure to multi-disciplinary client service teams
• Unrivaled space to grow and be innovative

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Senior Manager – Actuarial Services at KPMG

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.

We are looking for a Manager or a Senior manager to support in the delivery of engagements, business development and leading the actuarial team.

Roles

• Managing engagements to consistently achieve set revenue and profit objectives
• Providing technical knowledge, direction and training to the engagement team to produce quality deliverables on time and on budget.
• Developing plans and portfolios in diverse financial sectors
• Develop and maintain relationships with decision makers at key clients while impacting on revenue or client relationship through innovation.
• Providing technical guidance and advisory on actuarial assignments
• Develop and analyse projection models
• Evaluating and advising on financial risks within an engagement
• Supporting Clients with IFRS 17 GAP / Impact assessments and implementations
• Providing advisory services to Companies undertaking mergers and acquisitions
• Advising companies on their capital models and capital planning
• Provision of actuarial expertise to support the Audit function within the firm
• Leading in business development initiatives that would drive revenue realization.

Qualifications and experience

• An Actuarial science degree will be an added advantage.
• A degree in a Business-related field / mathematics with or undertaking a recognised certification in Actuarial studies.
• At least 7- 10 years working experience in an actuarial function or consultancy.
• Possession or demonstration of undertaking Actuarial qualification certifications.

Skills and attributes

• Excellent communication and presentation skills both written and oral
• Outstanding analytical skills with ability to work on big data
• Extensive knowledge in financial forecasting and statistical Modelling
• Ability to work in a team sharing knowledge and providing guidance and technical advice
• Knowledge of East Africa regulatory regime for insurers.
• Knowledge of reporting methodologies, e.g. IFRS.
• A broad knowledge of non-life insurance products
• Experience in business development in the insurance and financial services sectors

Candidates with any of the following skills would be considered favourably:

• Modelling (e.g. Prophet, Axis, Igloo, Re Metrica );
• Programming (e.g. VBA, .NET, R, Python);

We offer

• Exciting unparalleled exposure to advisory skills, competencies and tools;
• Continuous learning and development;
• Exposure to multi-disciplinary client service teams; and Unrivalled space to grow and be innovative.

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Business Analyst – Associate at KPMG

KPMG is a professional service company, being one of the Big Four auditors, along with Deloitte, EY and PwC. Seated in Amsterdam, the Netherlands, KPMG employs 174,000 people and has three lines of services: audit, tax, and advisory.

The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectations.

Key responsibilities

The business analyst/consultant will be focused on product sales (IDEA and Alessa), support, and administration

Qualifications and experience

• Bachelor’s degree in business administration or computer based related course
• Must have a minimum of at least 1 year working experience in a marketing, sales or events management role dealing with clients directly.
• Having undertaken and passed Certified Information Systems Auditor (CISA)

Responsibilities

• Regular follow up, update and communication of leads progress of on a weekly basis.
• Undertake product research in the industry or the competition to confirm strength of alternatives against our products.
• Find and initiate contacts with prospects, identifying prospect’s needs and closing the sales
• Collect and document referrals and reference letters from existing clients
• Manage the client support, centralisation and documentation of issues, tracking and response to customers’ queries and needs.
• Ensure customer retention of 80 percent to ensure future revenue of 20 percent of its existing customers.
• Plan and manage the preparation of proposals, materials, marketing and administration of IDEA and Alessa engagements and events like Sector breakfast, IDEA launch, IDEA conference etc; and preparation of Software deliveries, Tutorials, Training manuals, Training Certificates, and client feedback forms
• Manage the deployment of CaseWare Analytics at client premises, remote assistance and periodically assist in high profile trainings.
• Update Client contact information and maintain an up to date maintenance, contracts, courtesy visit schedule and IDEA / Alessa returns and payments
• Redirect client support requests to appropriate CaseWare team internal and external to resolve and ensure documentation is kept to form a repository
• Manage and review the CaseWare dashboard and management of debtors, billings and disbursements and ensure all engagements achieve a minimum of the following metrices:
• 75% recovery
• 75 days of lockup
• 72% utilization on average
• Value per hour of USD 65 after CaseWare returns
• Ensure proper risk management and filing for all engagements

Skills and attributes

The ideal candidate must;

• Be agile to adapt to changing internal and client demands and ensure quality delivery of our services within stipulated timeframes
• Have good communication and organization skills
• Be willing to travel on short notice
• Be a fast learner and analytical thinker.
• Have excellent business writing skills.
• Have experience working in a complex, fast moving environment.
• Be able to work effectively with minimal supervision.
• Be a team player.

We offer

• A fantastic opportunity to work in exciting professional services firm
• Continuous learning and development
• Exposure to multi-disciplinary client service teams
• Unrivaled space to grow and be innovative

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Project Accountant at Tescom

Tescom Group and its subsidiaries has been at the forefront in engineering projects in East Africa for over 5 years. We continue and remain active in infrastructural development in the region.

In addition, Tescom provides highly trained, competent, and motivated human resources to undertake consultancy and training across multiple domains.

Tescom Group has a market vision of becoming a leader in provision of customer focused innovative technologies in providing end to end solutions to Infrastructure development in Africa.We have positioned ourselves to become a one-stop shop for all Infrastructure needs in the region.

Role Purpose:

Project Accountant will ensure timely projects performance reporting, budgeting and projects forecasting.

The incumbent will be responsible for financial management throughout the projects cycle within the Tescom group to ensure that all projects are on track, within approved budgets and are profitable.

He/she will be the liaison between the project and finance teams.

Job Specification

The candidate must possess the following:

• Bachelor of Commerce in Finance/Accounting or its equivalent from a reputable university
• CPA/ACCA professional qualifications or its equivalent
• Two years’ experience in project accounting
• He/she should possess strong analytical skills and be attentive to details.
• Good communication, interpersonal skills and ability to undertake relevant cost benefit analysis to aid in decision making.
• Project accounting experience in telecommunications industry will be an added advantage

Job Description

• Document the life cycle of all commercial projects from commencement to final acceptance.
• Maintain an accurate record of all projects ongoing, completed, stalled, invoiced
• Track project expenditure for each project from material issues, labor, equipment purchase, vehicle fuel etc.
• Identify costs incurred across more than one project/ PO.
• Maintain relevant income and expenditure for each project.
• Provide customized periodic project financial reports.
• Develop and maintain a project dashboard summarizing project performance, profitability, completion status, etc.
• Enhance revenue assurance – ensure timely completion and invoicing of all projects
• Collate inputs from the operational heads for annual budget preparations
• Support in preparation of project budgets, ensure propriety and regularity of expenditure within the project budgets and ensuring that variances are understood and accounted for.
• Provide advisory support to all Tescom cost centers of the performance of their vote heads and general accounting matters.
• Maintain a budget tracker and ensure the budget is adhered to. Highlight areas where budget revisions are required
• Any other role that may be allocated by the supervisor

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