Professional Services Engineer (Pilot Projects) at CloudFactory

CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

DESCRIPTION

CloudFactory is looking for a Professional Services Engineer to join our new Pilots Team who are focused on future technologies and solutions for our Clients.

This will be an amazing opportunity for you to interact with our biggest clients (hint: these are globally recognized and leading companies) and have the biggest possible impact in providing meaningful work for our workforce.

Can you find solutions to most problems and bring people on a journey with you?

As a Professional Services Engineer, you will be responsible for the designing, hands-on development, and configuration of custom solutions to complement CloudFactory’s technology stack for our clients in response to their specific business and compliance requirements. The role is an even mix of client-facing consultative work and behind-the-scenes design, configuration, data analysis, and data manipulation.

Three key skills that will set you apart:

• Technology: You will be working with cutting-edge technology solutions. A strong interest in technology and being passionate about using technology to create value for our clients is a must.
• Client-facing skills: Day-to-day responsibilities will involve communicating with clients, both on the phone or via email. Strong written and verbal communication skills are required for success.
• Data: Analysing and understanding client data is an important factor that influences a client’s system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.

Responsibilities:

Able to work autonomously as well as part of a team to problem solve and implement technical solutions

Take end-to-end ownership of a design, supporting development through testing to final production.

Build strong relationships with stakeholders based on trust and expertise, and inspire them with innovative solutions that harness appropriate technology, are commercially viable, and can be successfully implemented.

Identify opportunities to add value to CloudFactory and our Clients through appropriate new technologies and develop compelling business cases to support your ideas.

Seek out alignment and collaboration with team members across all functions to support an integrated offering and client experience.

Keep up with the latest technology developments, validating them for CloudFactory and our Clients.

Day to day task examples:

Solution Investigation and Implementation

• The PSE will partner with Solutions Consultants and the Delivery operations team members to explore solutions and design end-to-end technical workflows using AWS infrastructure for Pilots and Proof Of Concept Projects. These solutions will typically be outside of CloudFactory’s Product offerings and will require agile engineering, development, and testing skills.

Maintenance and DevOps Transition

• The PSE will own and maintain Delivery’s Pilot/Test AWS environment and technology stack, documenting and simplifying processes for scale.
• The PSE will be responsible for supporting the Delivery Pods for all aspects of the technical solution during the Pilot phase.
• The PSE will be responsible for transitioning the technical workflows developed during Pilot Projects to Production environments, handing them off to IT DevOps for ongoing maintenance.

Competencies:

• You can explain complex technical issues at an appropriate level for your audience.
• Proven experience with SaaS implementations
• Knowledge of and experience of workflows within the AI/ML & CV industries.
• Knowledge of and experience with leveraging APIs to extract data, connect systems, load work into systems, share data between entities.
• You are flexible to work on several projects/tasks/Clients in parallel in a dynamic environment
• You have a hands-on coding background, capable of creating prototypes and analyzing technologies
• You have strong problem-solving skills with a flair for collaboration

Requirements

• 3+ years’ experience in enterprise Professional Services Consulting & Engineering
• 2+ years’ experience in system design and implementation
• 2+ years’ experience with EC2, S3, Lambda, Sagemaker, Cloudfront
• 2+ years’ experience in Python & JSON scripting
• 2+ years’ experience in ML, Tensorflow, Caffe
• 2+ years’ experience in SQL, Snowflake, Data warehousing technologies
• 2+ years’ experience in Data reporting platforms, Power BI, QuickSite, Looker, Periscope
• BSc in Computer Science, Software Engineering, or related
• Minimum of a AWS or Google Professional level certification.
• Excellent communication skills and fluent in English

Desirable:

• Background in the AI/Machine Learning industry, with the confidence to speak confidently and authoritatively to our clients, you will be able to demonstrate experiences of best practices across the industry.

BENEFITS

• Great Mission and Culture
• Meaningful Work
• Growth Opportunities
• Flexible Work Hours
• Market Competitive Salary
• Health and Medical

The post Professional Services Engineer (Pilot Projects) at CloudFactory appeared first on Jobs in Kenya - http://jobwebkenya.com/.

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General Manager at Sagam Community Hospital Limited

The African Institute for Health Transformation (AIHT) is a non-profit entity established by the Kenya Medical and Education Trust (KMET), Massachusetts General Hospital (MGH) and Sagam Community Hospital (SCH). The goal of this institute is to strengthen the health system in western Kenya – and beyond – via development of an entrepreneurial platform that fosters the design and development of scalable innovations for health transformation in a resource-limited environment.

Sagam Community Hospital Limited (SCH) is a hospital in Siaya County, Kenya providing comprehensive outpatient, inpatient and outreach services. Our mission is to provide quality and affordable healthcare to our community and beyond.

We are looking for a qualified, self-motivated and focused individual for the position of General Manager.

Responsibilities:

• Provide administrative and financial oversight for all matters at SCH and oversee day to day running of SCH;
• Oversee and establish collaborations with both county and national governments and local and international partners;
• Ensure compliance with various regulatory bodies; and
• Oversee running of SCH’s education and research projects under its research hub, the African Institute for Health Transformation (AIHT).

Qualifications:

• Minimum of a Masters Degree, preferably in business management and/or public health;
• At least 10 years-experience in a similar management position or senior leadership position;
• Excellent communication skills;
• Proven track record in managing, building and motivating various departments;
• Experience with managing research projects; and
• Able to work with minimal supervision.

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Procurement Officer at Ananda Marga Universal Relief Team (AMURT)

AMURT’s mission is to help improve the quality of life for the poor and disadvantaged people of the world, and those affected by calamity and conflict. We encourage and enable individuals and communities to harness their own resources for securing the basic necessities of life and for gaining greater economic, social and spiritual fulfillment, while honoring their customs, language, and religious beliefs. AMURT (Ananda Marga Universal Relief Team) is one of the few private international humanitarian organizations founded in India. Since its inception in 1965 its original objective was to help meet the needs of the affected population after disasters that regularly hit the Indian sub-continent. Over the years AMURT has established teams in thirty-four countries, to create a network that can meet disaster and development needs almost anywhere in the world. In 1985 we broadened our goals to include long-term development. We feel that we can play a useful role in helping vulnerable communities break the cycle of poverty and gain greater control over their lives.

Description

The Procurement Officer is responsible for communicating with suppliers and procuring project material and services with guidance from the procurement Manager. She/he will work with procurement manager in soliciting the procurement requirements from suppliers and carry out procurement practice with integrity through fair and open competition. In addition, she/he will demonstrate compliance with applicable requirements (AMURT policies, USAID regulations) and ensure that the technical efforts in procurement adhere to the standard operating procedures and good business practice.

Responsibilities

• Oversee procurement including preparing the quarterly/annual procurement plan, determining procurement requirements, identifying the most appropriate procurement alternative, inspecting goods or verifying services, and monitoring the use and disposition of goods.
• Respond to procurement requests from the program staff related to supplies, materials, and other items for program beneficiaries and activities.
• Issue bid invitations and RFQs.
• Ensure that AMURT and donor-USAID procurement procedures and regulations are followed, particularly that all procurements are:

• Fully and transparently documented through purchase requests, purchase orders, request for quotation, Comparative Statements, Bid Analysis, Invoices and Delivery Reports.
• Done in timely and cost effective manner, and at the best value possible, while maintaining product quality (Value for money)

• Implement procurement tracking log and associated database or other tracking tools as requested.
• Review procurement documentation from program teams and check for accuracy and compliance with AMURT and donor policies and procedures.
• Provide technical support and training on procurement for AMURT program staff, especially for the Procurement and administration Officers.
• When there are procurement delays, develop solutions in consultation with the project team.
• Maintain a database of good, reliable suppliers for different categories of supplies, services, and goods (pre-qualification).
• Maintain a proper procurement filing system for bids and tenders.
• Inform supervisor of all market developments and procurement issues through briefings and
• Support in asset management
• Secretary to the procurement committee
• Prepare tender documents, notices, contract documents and proposals including USAID’s SAM search on vendors
• Participate in Stock taking exercise
• Undertake supplier rating and appraisal and conduct regular market surveys.
• Raise LPO with the Finance Department for payments of goods, services and works procured.

Qualifications

• Minimum five years’ previous experience in a similar position, preferably with an INGO.
• At least a B.A. degree in a relevant field in procurement and supply chain.
• Member of a professional body KISM or CIPS
• Knowledge of USAID procurement procedures and knowledge of federal and AID acquisition regulations is desirable.
• Strong administrative and reporting skills.

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Designer at Camusat

Camusat is a key player in telecom network roll out. Our expert teams can design, build, power and manage your telecom infrastructures anywhere in the world.

JOB DESCRIPTION

• Studies and carries out the mechanical design of parts, products or structures and formalizes them through  standardized plans of details, sub-assemblies or assemblies and definition files,
• Studies and carries out plans or drawings of construction projects, rehabilitations, interior and / or exterior works  development according to the technical and architectural solutions transmitted and in accordance with the rules of  the end custome

Duties And Responsibilities Of The Position

Participation in pre-project technical studies 

• Collect the client’s wishes (via the architect’s plans) in terms of the functionalities of the work to be carried out  (purpose of the work, aesthetics, etc.),
• Precisely analyze the technical file: dimensions, technical constraints (distribution of concrete, reinforcement  plan, etc.), topography (slope, soil analysis, etc.) and regulatory constraints, etc.,
• Receive and integrate the results of the calculations provided by the calculators in order to size the first  sketches of the work on paper,
• ∙Have the client (architect, town planners, etc.) and the design office validate the first drafts and technical  sketches produced (section plans, detailed plans, etc.),
• Estimates of deadlines and costing of plans in conjunction with the construction economist and design  engineers,
• Possibly direct, coordinate and control the work of a team of designers.

Production of execution documents

Carry out surveys in the field,

• Integrate dimensions and technical details in the creation of graphic elements,
• Design the graphic elements (visuals, study plans, execution plans, etc.) necessary for each stage of the  construction: for project management (section plan, sketches, etc.), for project management execution work  (detailed plans, formwork plans, etc.),
• Produce nomenclatures with diagrams or drawings illustrating the execution and assembly processes, ∙ Check and validate the quality of the plans and documents produced, in order to obtain administrative  authorizations (building permits, etc.). 

Monitoring of work progress  

• Adjust the documents in relation to the reality on the ground (measurements, visuals, etc.) and the progress of  the work,
• Include in the documents the updates related to the evolution of the site,
• Ensure the relationship with the various clients (architects, design engineers, etc.) as part of the monitoring of  the work,
• Be the interface between designers and operational staff,
• Possibly coordinate a project or a team.

INITIAL TRAINING AND EXPERIENCES REQUIRED 

•  BAC +3 in architecture, civil engineering, or any other equivalent field
•  2 years of experience in the realization of telecom works

KNOWLEDGE AND SKILLS REQUIRED 

• Telecoms project design and monitoring
• Mastery of telecoms sites

REQUIRED QUALITIES 

•  Rigor and precision
• Autonomy / Inventiveness / Method / Supervisory capacity

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Branch Manager, Mt Kenya Cluster at Absa Bank Limited

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Main Accountabilities

Driving Business Performance

Time Split: 40%

• Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
• Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
• o balance sheet growth,
• o sales growth and income contribution,
• o cost performance,
• o credit management,
• o employee satisfaction,
• o customer experience,
• o operational risk and control rigor management
• Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
• Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
• Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
• Understand the local business drivers and issues that have an impact on branch performance.
• Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

People Management and Development

Time Split: 30%

• Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
• Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
• Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
• Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
• Drive employee development and engagement within the branch teams  that results in a high performance climate and culture
• Conduct effective performance management for direct reports
• Monitor and ensure that all Branch Key Performance Indicators are achieved
• Share knowledge experience and best practice with branch team members.
• Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
• Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
• Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
• Acts as escalation point for grievance cases within the branch
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Compliance Management

Time Split: 15%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
• Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
• Report all incidents within the branch in line with the bank’s incident reporting procedures
• Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
• Signoff all dormant accounts and  seek Regional Manager approval as necessary.
• Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Customer Service Management

Time Split: 15%

• Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
• Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
• Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
• Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
• Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

Technical Skills and Competencies

• Leadership, people management, coaching and team building skills
• Strong communication and Presentation
• Excellent relationship building skills – both with internal stakeholders and clients
• Good networking skills, both for internal and external network
• Strong problem solving skills coupled with decision making ability
• Business Acumen/Business Awareness
• Credit appraisal skills
• Credit Risk Management
• Driving Customer Experience
• Operational Risk Management
• Stakeholder Engagement
• External market awareness
• Commercial Effectiveness
• Strong negotiation and influencing skills
• Performance Management
• Resource Management and planning.
• Cultural and Change Management
• PC skills

Knowledge, Expertise and Experience

Essential

• University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
• At least 5 years  Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution
• Hands on experience of sales management including leading Direct Sales teams
• People management experience of big teams
• In-depth knowledge of banking products, strategies and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations
• Well informed on general economic, political and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g. Flexicube

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

The post Branch Manager, Mt Kenya Cluster at Absa Bank Limited appeared first on Jobs in Kenya - http://jobwebkenya.com/.

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Corporate Credit Manager at Absa Bank Limited

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

• Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Business Banking, and Corporate & Investment Banking stakeholders.
• Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
• Improving the control and governance environment for risk activities.
• A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
• Improve and deepen understanding of our clients needs through joint client visits with the assigned portfolio Relationship Managers.
• Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
• Delivering high quality and consistent, credit applications and making sound recommendations.
• Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
• Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
• Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
• Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
• Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
• Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

Accountability: Understanding Credit/ Solutions Development

Time split%: 35%

• Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
• Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
• Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

Accountability: The Credit Process

Time split%: 35%

• Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
• Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
• Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
• Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured. Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
• Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

Accountability:

Portfolio Management- Monitoring and Control

Time split%: 20%

• Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
• Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
• Recognize and control potential lending fraud risk through robust operational risk and control management.

Accountability:

Staff Management

Time Split %: 10%

• Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
• Drive proactive application of Absa values both personally and throughout the team.
• Coach and support colleagues within the Team

Technical skills / Competencies

Education and Experience Required

• Bachelors degree or equivalent and/or the ACIB
• Knowledge of credit analysis techniques
• Accreditation on use of the Commercial Credit Risk system would be an added advantage

Knowledge, Expertise and Experience

Mandatory

• Proven experience in a Credit role at a junior management level gained within the Bank or a blue-chip financial organization
• Excellent understanding of credit and associated risks
• Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyze, monitor and report on credit applications.
• Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge & Skills:

• Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
• Products and services frequently used by customers
• Knowledge of Commercial Credit Risk System and other relevant bank systems.
• Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
• A fair understanding of current issues including macro and micro economic environment

Competencies:

• Analytical skills
• Communication and presentation skills
• Negotiation skills
• Inter-personal skills
• Report writing skills

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Branch Manager, Coast Cluster at Absa Bank Limited

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Job Summary

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.

1. To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
2. Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
3. Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

Main Accountabilities

Driving Business Performance

Time Split: 40%

• Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
• Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
• o balance sheet growth,
• o sales growth and income contribution,
• o cost performance,
• o credit management,
• o employee satisfaction,
• o customer experience,
• o operational risk and control rigor management
• Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
• Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
• Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
• Understand the local business drivers and issues that have an impact on branch performance.
• Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

People Management and Development

Time Split: 30%

• Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
• Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
• Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
• Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
• Drive employee development and engagement within the branch teams  that results in a high performance climate and culture
• Conduct effective performance management for direct reports
• Monitor and ensure that all Branch Key Performance Indicators are achieved
• Share knowledge experience and best practice with branch team members.
• Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
• Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
• Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
• Acts as escalation point for grievance cases within the branch
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Compliance Management

Time Split: 15%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
• Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
• Report all incidents within the branch in line with the bank’s incident reporting procedures
• Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
• Signoff all dormant accounts and  seek Regional Manager approval as necessary.
• Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Customer Service Management

Time Split: 15%

• Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
• Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
• Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
• Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
• Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

Technical Skills and Competencies

• Leadership, people management, coaching and team building skills
• Strong communication and Presentation
• Excellent relationship building skills – both with internal stakeholders and clients
• Good networking skills, both for internal and external network
• Strong problem solving skills coupled with decision making ability
• Business Acumen/Business Awareness
• Credit appraisal skills
• Credit Risk Management
• Driving Customer Experience
• Operational Risk Management
• Stakeholder Engagement
• External market awareness
• Commercial Effectiveness
• Strong negotiation and influencing skills
• Performance Management
• Resource Management and planning.
• Cultural and Change Management
• PC skills

Knowledge, Expertise and Experience

Essential

• University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
• At least 5 years  Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution
• Hands on experience of sales management including leading Direct Sales teams
• People management experience of big teams
• In-depth knowledge of banking products, strategies and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations
• Well informed on general economic, political and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g. Flexicube

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

The post Branch Manager, Coast Cluster at Absa Bank Limited appeared first on Jobs in Kenya - http://jobwebkenya.com/.

The post Branch Manager, Coast Cluster at Absa Bank Limited is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/