To provide effective and efficient 2nd level user support with respect to the T24 Core Banking pplication, all its related interfaces and other Business Applications e.g. Turnkey, Treasury Applications, Chequepoint. This entails the following:
Product Specialist Job Responsibilities
- Ensuring the availability, performance and evolution of the ICT business systems, including the Core Banking system.
- Maintaining and improving the environments – including Databases and Operating Systems of the bank’s business systems.
- Provision of quality technical ICT solutions to issues assigned.
- In liaison with the Product owners, process stakeholders and the EPM department, identify opportunities for process improvements and product enhancements.
- Partner with third parties and vendors so as to deliver timely and quality solutions.
- Ensure timely and quality delivery of the tasks assigned to team members in the assigned projects.
- 2nd level support activities on T24 core banking application and all its interfaces.
- Incident, Problem and Change management activities in accordance to the laid down procedures and SLAs.
- Project support in terms taking a lead on key responsibilities assigned and providing required technical support.
- Compliance with policies and procedures attaining satisfactory audit ratings.
Qualifications for the Product Specialist Job
- Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
- Oracle, Unix and core banking system knowledge
- Proven experience in supporting a core banking application for at least three years
- 3 years practical proven experience in support and troubleshooting of T24, web technology (JBoss / Tomcat) and programming in Info-basic.
- Proven experience in systems analysis, design, implementation and support.
- Proven knowledge of banking operations, operations in business units and business impact analysis.
- Thorough knowledge of the Bank’s core systems.
- Working knowledge of at least one 4G programming language – C#, C++, Java, HTML/XML
- Technical skills to effectively perform system administration, systems analysis, business needs
analysis, troubleshooting and deliver structured solutions in a manner that consistently produces a high quality of service. - Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
- Leadership skills and performance management
- Planning and organizing to effectively structure work assignments for timely delivery on business information and intelligence assignments.
- Knowledge and effective application of all relevant banking policies, processes, procedures and
guidelines to consistently achieve required compliance standards or benchmarks. - Self-empowerment to enable development of open communication, teamwork and trust that are
needed to support true performance and customer-service oriented culture. - Self-driven
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