KOKO Networks is a venture-backed startup that is building a unique urban B2C technology platform for emerging markets, with an initial focus on Kenya and plans for rapid pan-African rollout. KOKO’s core business leverages existing downstream oil infrastructure to deliver a proven and profitable new liquid cooking fuel in Africa’s largest cities. Our platform is based on a network of agents, local entrepreneurs who host our hardware, make sales for us, and serve as the primary customer touch-point. KOKO is in the process of technology and market development with offices in Nairobi, Kampala and Pune.
Job Summary
To provide overall Execution and Leadership in assigned Territory to achieve set targets for new Agents on boarded.
Agent Relationship Manager Job Responsibilities
- Recruitment of Quality Agents across the assigned Market In accordance with set criteria
- Drive the growth of KOKO Networks products and services channelled through the KOKO Agents in the assigned Territory
- Ensure all Agents are active in the respective region
- Plan and execute Specific Sales Programs as per Territory to Ensure Business Growth on the Agency Channel
- Provide advisory support to KOKO networks including identifying best solutions for the regions
- Drive appreciation of KOKO points in respective region
- Relationship Management of KOKO Point Agents across the region including connecting with Agents Staff to achieve results
- Ensure 100% Compliance to KOKO Networks processes and procedures across the region
- Ensure continuous improvement in customer service at Agent Locations across the region
- Ensure the KOKO Networks Corporate image is maintained at all times
- Execute Operational excellence and cost management
- Gather Market intelligence for improvement of the Agency Channel
- Generate necessary reports on a weekly, monthly, quarterly and annual basis
Agent Administration
- Facilitate Agent Merchandizing, Agent Relocation, Agent Termination, Reporting and Agent Contract Renewal processes for the whole region
- Ensure approved agents are fully trained and prepare and submit training reports for allocated region
- Support and assist the agency Head in User Acceptance Testing and implementation of any new products and service
Compliance
- Generate a monthly incident report on Fraud and for the assigned region
- Ensure continuous improvement in agent service and implementing effective operational standards.
Qualifications for the Agent Relationship Manager Job
- Graduate from an accredited University preferably in a Business related course
- Excellent Interpersonal and Selling skills
- Sales Development and Execution skills
- Team Player and Team Developer
- Good Planning and Organization skills
- Ability to work under pressure and with minimum supervision
- Key Account Management skills
- Proven experience of at least four years in a similar position
- Experience in Relationship Management is an added advantage
The post KOKO Networks Jobs in Zambia : Agent Relationship Manager appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post KOKO Networks Jobs in Zambia : Agent Relationship Manager is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
