Trending Jobs: Yandex Enterprises Limited Job Vacancy : Customer Service Coordinator

Saturday 12 May 2018

Yandex Enterprises Limited is a firm dealing with sales and marketing of construction and building materials.

Supervise the customer service team
Work with customers and sales representatives to handle both pre-sales and post-sales service functions.
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Escalate any issues on time
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate delivery methods, routes and rates, etc.
Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
Monitor product order delivery to ensure on-time delivery to customers.
Alert customers on delayed deliveries in advance.
Provide price and cost proposals in response to customer’s requests.
Respond to customer’s requests
Develop knowledge about each customer’s business model and requirements.
Maintain competent understanding of company’s products, their functions and alternatives.
Coordinate, analyze and improve customer service functions to meet company goals.
Maintain database of customer sales order and invoicing records.

Bachelor’s degree or equivalent
Minimum 2 years of experience working as a customer service teamleader
Those with experience in a banking set up will have an added advantage
Having a high level of initiative and drive
Leadership and supervisory skills
Having strong sense of responsibility and commitment to one’s duties
Able to follow given instructions
Time management skills
Proficient in Word, Excel and PowerPoint for presentations and reports required.
Flexible, detailed, and able to successfully adapt to change.
Ability to work independently.
Excellent attention to detail.