Jumia is Africa’s leading internet company, with over 4,000 employees in 14 African countries. We have built winning businesses such as Jumia, Jumia Food, Jumia Travel, Jumia Pay and Jumia Services. It is led by talented leaders with a mix of local and international experience and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CDC.
Founded in 2012, Jumia’s mission is to change people’s lives through the internet. We do this by building marketplaces that save customers money and time and create opportunities for vendors, and our other partners. At Jumia Ecommerce, we are building the largest & most loved shopping destination for Africans.
Africa is home to the fastest growing economies in the world, offering huge opportunities in a vibrant and booming environment. This growth has enabled innovative businesses to flourish and this is where Jumia plays its role.
We are looking for talented people with a passion for building businesses and for Africa, to join our team and embark on this exciting journey.
What’s this job all about?
As an Operations Excellence Associate your main responsibilities will be to training the team on new features developed by the Central IT Team.
Responsibilities
- Assist employees to set up systems or resolve issues
- Troubleshoot system, network problems and diagnose
- Provide support, including procedural documentation and relevant reports
- Set up new users’ accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Test and evaluate new technology and support the roll-out of new applications
Qualifications
- Ability to think logically
- Excellent Oral and Written Communication Skills
- Problem-solving skills
- Strong Customer Focus
- The ability to prioritize workload
- Attention to detail
- Degree in Information Technology, Software Engineering or related field from an accredited University
- Adequate knowledge of the E-commerce industry would be an added advantage
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity to help build & shape a growing African ecommerce giant
- The opportunity to become part of a highly professional and dynamic team
- Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
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