The IT Support Specialist is responsible for providing support to the IT Deployment Lead during the deployment of Upfield’ s new technology and post go live support. This role will assist to plan and execute the chosen deployment model into Kenya and the other countries in East and Southern Africa, the business units, engage and connect the relevant stakeholders and represent the country needs.
This is a delivery focused role with pure focus on managing the partners to deliver on their contractual commitments and ensure successful deployment to the countries within the region. This is very much a hands-on role and requires determined tenancy and pragmatism whilst upholding global standards as well as demonstrating intrinsic co-ordination with both the business and the delivery partners to ensure a successful deployment in country and post go live support.
Main Responsibilities
- IT Deployment Support during and after project go-live
- IT Vendor management
- People Management
- Business engagement and User communication
- User adoption/training
- Transition into support (Post Go Live activities)
Minimum Requirements
- Bachelor’s degree in computer science, information technology or a related discipline.
- 1+ years professional work experience in an IT Support Role
- 1+ years project management, network and infrastructure experience
- Excellent communication skills, including direct customer interaction, ability to answer IT related questions.
- Organization and time management skills
- Ability to communicate technical concepts and specifications clearly and efficiently.
- Ability to work with a variety of customers from different departments in large and small groups.
- Strong personal initiative and ability to execute with minimal oversight.
- Experience working in a dynamic environment ‘wearing many hats.
You’ll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact.
You’ll have to deliver on the commitments you make. And we’ll give you the freedom and flexibility to do your job and build your own career.
At Upfield we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.
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