The KCB Foundation was established in 2007 to implement the KCB Bank Groups Corporate Social Responsibility programs and as a sign of commitment to sustainable development to alleviate poverty and enhance well-being. To date, the KCB Foundation has invested an estimated 1Billion Kenya shillings in community programs in Kenya, South Sudan, Rwanda Tanzania, Uganda and Burundi. As a good corporate citizen, the KCB Bank Group is committed to sustainable development, prosperity and poverty reduction to address the hardship, high poverty levels and interconnected challenges that affect communities in Eastern Africa.
The KCB Foundation is seeking to recruit a dynamic, highly motivated and results oriented individual to fill the position of Business Analyst
Requirements
Reporting to the Monitoring & Evaluation Manager, the Business Analyst will be responsible for management, collection and analysing of data that will provide insights and help focus efforts towards achievement of the program goals.
Key Duties and Responsibilities
- Collate and analyse data for reports;
- Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation and learning;
- Working with reconciliation unit, ensure that suspense accounts maintain expected maximum life span;
- Monitor account usage trends and flag out any anomalies e.g. overdrawn positions past due loans, inactive accounts;
- Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure;
- Track issues that come in via customer experience and ensure they are routed to the relevant departments within the bank for resolution within agreed SLAs;
- Perform system tests and escalate service interruptions noted in service delivery to channel to support team; and
- Support product development strategies, execution and implementation of enhancements.
Person Specifications
- Be a holder of a Bachelor’s Degree, preferably in Business, gained from a recognised institution;
- Have practical knowledge and relevant work experience of not less than 2 years as a Business Analyst;
- Extensive knowledge and expertise in re-engineering of business processes, including project management and problem solving skills with excellent communication skills and ability to engage customers, vendors, partners and internal cross functional teams
Benefits
If you believe you clearly meet the relevant criteria for this role, please submit your application, copies of your academic and professional certificates, testimonials and your curriculum vitae, including among other, details of your current position, current and expected remuneration, email and telephone contacts of three (3) referees, two (2) of whom should be your immediate former line managers, and a third, a peer or senior at your current employer, who can speak objectively of your competence, character and integrity.
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