Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Key Responsibilities
- Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
- Overall responsible for branch profitability;
- Meet the various revenue targets for all product lines as agreed with the businesses;
- Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
- Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
- Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
- Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
- Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
- Responsible for ensure proper credit control management in the branch; and
- General management and administration of the branch office.
Key Performance Measures
STRATEGIC PERSPECTIVE
- Total Revenue (per client)
- # Products (per client)
- Branch Profitability
- Customer Satisfaction Index
- Key Talent Retention
- Persistency levels
INITIATIVES PERSPECTIVE
- Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE
- % of employees achieving targets
- % FA training plans executed
- % processes re-engineered to serve the customers
- % audit recommendations implemented
- % FAs trained on all product lines
- Revenue per FA
- % Retention of high performing FAs
Working Relationships
External Relationships
- Britam customers
- Insurance sector players
Knowledge, Experience And Qualifications Required
- Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
- 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
- Professional qualification in Insurance (ACII, FLMI or AIIK).
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The post Branch Manager-Kakamega at Britam is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
