This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa’s cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.
KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected “KOKO Points” inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers. Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa. KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.
Your Role
As a Service Technician, you will be responsible for KOKO Kit warranty assessment, and carry out repairs and maintenance on the kit.
What You Will Do
- Execute Field Support Programs which ensure best customer experience with the KOKO Cooker Kit
- Prepare periodic quality assurance technical reports
- Comply with the process and requirements for warranties, and with repair policy and service procedures
- Follow recommended design and inspection procedures for receipt inspections for all KOKO cooker kits
- Expedite movement of KOKO Cooker kits and any associated parts to or from customers
- Prepare maintenance and service records of all KOKO cooker kits as directed by the Service Supervisor
- Ensure HSE compliance during operations
What You Will Bring to KOKO
- Diploma in Mechanical Engineering or technical field
- 2+ years of experience in hardware testing, maintenance, and repairs
- Able to mobilize and move to the field on short notice
- Problem solving and root-cause analysis capability
- Attention to detail
- High integrity and moral standings
- Ability to work both in a team and individually
- Strong result and customer service orientation
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
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The post Service Technician at KOKO Networks is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
