Customer Success Manager, Strategic Customer Success Manager at Angaza

Angaza’s Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insights.

Strategic Customer Success Manager

Angaza technology empowers distributors to make life-changing products accessible and affordable to individuals in emerging markets, even those who live on less than $2 per day. With affordable access to livelihood necessities like solar lights and clean cookstoves, people without access to credit or traditional banking services can start on a path to financial inclusion.

Role Objective:
Ensure the overall success of Angaza’s customers by serving as their trusted advisor and helping them optimize their use of the Angaza software platform to fit their Pay-As-You-Go operational model.

Role description:

Angaza’s Strategic Customer Success Manager is the face of Angaza for strategic customers and is responsible for orchestrating a superior customer experience. This position joins a team of other CSMs who  focus on ongoing relationship-building and proactive customer management activities. Our Success team promotes overall customer satisfaction and product adoption through optimizing the value our customers gain from the Angaza platform. This role will be responsible for independently managing a portfolio of strategic customers, owning their successful onboarding, and ensuring their happiness and success with Angaza’s comprehensive suite of software tools. This role is based in Nairobi, Kenya with occasional international travel and reports to the Director of Customer Experience.

Requirements

• BS/BA degree
• Minimum of 7 years experience managing relationships with enterprise customers, preferably for a software or technical product
• Experience in engaging on strategic levels with customer contacts ranging from operational levels up to and including C level executives
• Demonstrated track record of managing and nurturing B2B customer relationships and retaining accounts; experience in a start-up context a strong plus
• Experience with managing multiple projects simultaneously at various stages
• Experience living and working in an emerging market
• Comfort with technology and digital tools
• Flexibility to travel internationally at least once per quarter
• Ability to represent Angaza at industry events and with existing customers
• Outstanding written and spoken language ability
• Excellent attention to detail
• Enthusiasm for a fast-paced, high-performing start-up work environment
• Experience using a CRM to log activities and manage customer communications
• French language proficiency will be an added advantage

Responsibilities:

Onboarding + Training

•  Works closely with Angaza’s Growth team on account strategy and partner handoff
• Work with Sales Specialist and Training team to transition new customers from the sales pipeline into the Customer Success phase
• Onboard and train additional account users via demos, presentations, collateral, and webinars
• Onboard and provide training to customers to ensure they are engaged with the product and the product is optimized for their operational model
• Educate existing customers on new features as they’re rapidly added to the Angaza platform

Maintain and Increase Software Adoption

• Help our customers optimize their use of our platform to effectively sell Pay-As-You-Go products
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Effectively communicate the value of the Angaza platform via scheduled meetings and business reviews
• Become an expert in Angaza’s software products and provide recommendations to suit varying customer needs
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company and customer personnel
• Proactively assesses, clarify, and validate customer needs on an ongoing basis
• Work with Customer Support, Growth, and Product to articulate and monitor customer requests and feedback through the appropriate channels

Other

• Work with the Marketing team to solicit testimonials, case studies, and other customer-centric sales collateral
• Carefully maintain the company CRM as a repository of customer information

To Apply: Send us your résumé and a detailed cover letter using the form below. Note that applicants must send a cover letter to be considered. Due to application volume, we will only be able to follow up with the most promising candidates. We plan to fill this position quickly, with a start date as soon as possible.

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Customer Success Manager

Role description

Angaza’s Customer Success Managers (CSMs) are the face of Angaza for customers and are responsible for orchestrating a superior customer experience. This position joins a team of two other CSMs who  focus on ongoing relationship-building and proactive customer management activities. Our Success team promotes overall customer satisfaction and product adoption through optimizing the value our customers gain from the Angaza platform. This role will be responsible for independently managing a portfolio of customers, owning their successful onboarding, and ensuring their happiness and success with Angaza’s comprehensive suite of software tools. This role is based in Nairobi, Kenya with occasional international travel and reports to the Director of Customer Experience.

Requirements

• BS/BA degree
• Minimum of 4 years experience managing relationships with enterprise customers, preferably for a software or technical product
• Demonstrated track record of managing and nurturing B2B customer relationships and retaining accounts; experience in a start-up context a strong plus
• Experience with managing multiple projects simultaneously at various stages
• Experience living and working in an emerging market
• Comfort with technology and digital tools
• Flexibility to travel internationally at least once per quarter
• Ability to represent Angaza at industry events and with existing customers
• Comfort with technology and technical products
• Outstanding written and spoken language ability
• Excellent attention to detail
• Enthusiasm for a fast-paced, high-performing start-up work environment
• Experience using a CRM to log activities and manage customer communications

Responsibilities:

Onboarding + Training

•  Works closely with Angaza’s Growth team on account strategy and partner handoff
• Work with Sales Specialist and Training team to transition new customers from the sales pipeline into the Customer Success phase
• Onboard and train additional account users via demos, presentations, collateral, and webinars
• Onboard and provide training to customers to ensure they are engaged with the product and the product is optimized for their operational model
• Educate existing customers on new features as they’re rapidly added to the Angaza platform

Maintain and Increase Software Adoption

• Help our customers optimize their use of our platform to effectively sell Pay-As-You-Go products
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Effectively communicate the value of the Angaza platform via scheduled meetings and business reviews
• Become an expert in Angaza’s software products and provide recommendations to suit varying customer needs
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company and customer personnel
• Proactively assesses, clarify, and validate customer needs on an ongoing basis
• Work with Customer Support, Growth, and Product to articulate and monitor customer requests and feedback through the appropriate channels

Other

• Work with the Marketing team to solicit testimonials, case studies, and other customer-centric sales collateral
• Carefully maintain the company CRM as a repository of customer information

The post Customer Success Manager, Strategic Customer Success Manager at Angaza appeared first on Jobs in Kenya - http://jobwebkenya.com/.

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Business Development Manager East Africa at Temenos Group

The Business Development Manager operates as member of a sales team and is primarily responsible for achievement of sales targets and the implementation of the sales strategies as set out by the management. The Business Development Manager is responsible for driving the sales cycle from initial contact to signing of the deal, and then maintaining a good client relationship, as well as take part in market analysis and relationship building with senior management and key opinion leaders in the banking and financial services sectors.

Responsibilities and Accountabilities:

• Achieve sales targets established by the Territory Sales Manager.
• Prepare and execute a territory sales plan in accordance with Temenos strategy. Maintain a rolling pipeline of at least 3x annual target.
• Focus on more complex business problems, generally without day-to-day supervision or direction. Provides guidance and advice to others in case of complex issues during the sales cycle. Has strong proficiency in the tools, systems, and procedures required.
• Start and manage the full sales cycle, coordinating pre-sales and other specialist resources as needed. Work with the lead pre-sales resource to ensure professional engagement with the prospect to fully understand their requirements, deliver quality proposals that emphasize Temenos strengths.
• Manage the sales cycle in accordance with the TAS methodology and ensure T-Force and TAS Dealmaker are up to date at all stages.
• Negotiate, or assist in the negotiations (depending on the deal size), on terms and conditions of the sales and service agreements.
• Assist in market research and build perspective client profiles with respect to their current systems, potential future software investments and strategies, and key decision makers. Perform competition analysis with respect to strengths, weaknesses, and opportunities and threats.
• Build long-term relationships and referrals with potential clients in the banking and financial services sectors, and establish and continue relationships with primary alliance partners and identify new market and growth opportunities to build a strong sales pipeline.  Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.

Skills and Qualifications:

• Sales skills: Proven track record of sales and achievement of sales targets in the banking and financial services sectors, and substantial relevant experience within the same domain (7 years or more). Able to deal with people at all levels within an organization, and show and demonstrate negotiating skills with key decision makers. Demonstrate good communication, presentation and interpersonal skills to establish interest, trust and credibility.
• Technical skills: Good understanding of banking operations and relevant processes (front, middle, back office), thorough understanding of IT processes and implementations from both functional and technical perspectives.
• Educational & Proficiency level: Preferably a university education in relevant business disciplines, preferably with a post-graduate degree.
• Other: Self motivated, ambitious, independent, organised, focused and be able to multi-task. International exposure and ability to be deployed across Region as required

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Sales Executive at Randox Food Diagnostics

Randox is an international clinical diagnostic solutions company with sales and distribution agreements in 130 countries. Established in 1982, Randox have carved out an impressive role within the clinical diagnostics industry. Randox is a market leader in the diagnostics field.

Due to our continued growth and expansion, Randox Food Diagnostics Ltd currently has an exciting opportunity for a Sales Executive to join our dynamic sales team. The successful candidate will be responsible for developing new business and managing distributor partners within East and West African market. This Sales Executive will be responsible for the sale and promotion of the Randox Food Diagnostics product portfolio and increasing the overall brand awareness of Randox within this territory. As a Sales Executive, your aim will ultimately be to increase sales throughout the given territory.

This would be a home based position which will require extensive travel throughout East and West Africa. The successful applicant would, ideally, be based in Nairobi.

The role:

• Increasing sales of the Randox products through direct sales and ongoing management of distributor partners
• Developing strong working relationships with customers and current distributors
• Evaluating distributor performance and creating reports
• Identifying new opportunities by researching the food testing markets within this territory.
• Conducting regular customer visits to increase sales
• Building up in-depth knowledge of Randox and competitor products
• Handle customer queries in a timely and efficient manner
• Planning, organising and manning exhibitions
• Extensive travel throughout the territory on a regular basis

Your profile:

• A minimum third level qualification in a life science related discipline. (2:1 or better).
• Ideally a background in Sales.
• Experience in analytical techniques i.e., HPLC, ELISA and MS/MS.
• Experience of working to targets.
• Excellent communication and negotiation skills.
• Fluency in English.
• A willing to travel extensively on a regular basis.

This is a unique opportunity to join an innovative international company in a growing industry that can provide career security and genuine advancement opportunities for those who show potential.

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Senior Consumer Lines at American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions. AIG, is an American multinational insurance corporation with more than 88 million customers in 130 countries

Functional Area

CL – ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Kenya Insurance Co. Ltd

Purpose Of The Role

Manage, control and support all claims activities in Auto, A&H and Personal Property line of business to ensure agreed closing ratio, quality of performance, efficiency and improved loss ratios.

Principle Duties And Responsibilities

• Ensure cost management and accurate reports in terms of;
• Adequacy of reserves
• Expense management
• Maintain operational efficiency of the claims team for the designated line of business through:
• Setting and monitoring benchmarks in key performance areas
• Improving staff productivity through refined processes and effective case load management
• Provide consistent technical claims training to the team to ensure consistency
• Management and implementation of outsourced service vendors
• Process improvements
• Ensure adherence to global best practices and perform monthly audits to monitor continuous improvement
• Intervention and management of large or contentious claims within authority limits.
• Conduct/provide and review all relevant reports in line with claims requirements.
• Establish and maintain excellent levels of customer service, with particular attention to:
• Responsiveness – speed of service delivery
• Quality of service rendered
• Adherence to internal and external SLA’s
• Audit and compliance:
• Ensure adherence with and implements of all claims compliance controls and audits as may be required from time to time by internal and external stakeholders.
• Performance/talent management:
• Set employee objectives in line with company and department strategies and manage performance to achieve business goals
• Ensure appropriate training and development is provided to meet technical and regulatory requirements and encourage professional and personal growth
• Ensure that staff development plans are in place with feedback and follow up
• Manage succession planning to develop and retain talent

Qualifications

• Bachelor’s Degree of Commerce
• Diploma in Insurance (CII or ACII) required
• Working knowledge of MS Office

Experience

• Minimum of 7-10 years’ experience in dealing with personal insurance claims including but not limited to Auto, A&H and Personal Property.
• Minimum of 5 years team management experience.
• Working knowledge of a multinational organization is highly recommended

Skills & Competencies

• Ability to assist with technical training including policy interpretation to team claim handlers as required
• Ability to influence and effectively communicate with claims and other stakeholders to effectively direct claims strategy
• Presentation Skills
• Strong negotiation skills
• Ability to work under pressure
• Assertive and confident
• Self-management skills
• Strong administration skills
• Analytical: Accuracy in the analysis, interpretation and basic calculations of data and reports pertaining to claims settlement/estimates/capacities/claims timelines
• Demonstrate common sense, self-motivation and discipline

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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Head Of Operations at Farmster

Farmster is Kenya’s first social marketplace for the agricultural sector. We use technology to connect the country’s 5+ million farmers to local buyers and other actors, and are building a game-changing platform to accelerate the development of the agricultural sector in Kenya and beyond. Our platform includes an SMS Chatbot for farmers and a Mobile App for buyers, which have just been launched.

We are looking for a Kenyan professional with 5-10 years of relevant work experience in a management role, and a passion for serving smallholder farmers and for technology. The role is full time and will be based in Nairobi, but may start out on a more flexible basis. Candidates who fit the following criteria are encouraged to apply:

QUALIFICATIONS

• Degree in Commerce/ ICT or a business-related field; preference for MBA degree, and for candidates with experience in digital marketplaces and/or growth stage tech companies;
• Work experience of 5-10 years preferably managing in a high-paced B2C or B2B environment;
• Knowledge/ Work experience in a techn-enabled marketplace or platform or agribusiness will be an added advantage;
• Strong relationship building, planning and organizational skills;
• Excellent communication and interpersonal skills and ability to stay in constant communication with a remote team;
• A proactive team player;
• Knowledge of Kenyan ICT and agribusiness landscape;

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Job Responsibilities

• Work directly with CEO and CTO to inform business development, strategy and technology.
• Guide all Kenyan daily operations and set strategy to grow our business;
• Supervise other senior staff in Kenya including Director of Marketing & Partnerships and Head of Sourcing;
• Oversee and improve daily execution of our core revenue model of sourcing and delivering horticultural produce from farm to retailers, as well as oversee strategic explorations on future revenue models including through buyers using the marketplace App, digital advertising and possible sales of inputs;
• Formulate and manage the implementation of farmer and buyer engagements within our current and future areas of operation, and ensure that growth meets targets;
• Manage, prospect and acquire farmers and buyers in the region through development and implementation of a holistic marketing plan in partnership with media partners;
• Optimize customer experience for both farmers and buyers on the Farmster platform;
• Ensure Farmster Agents and Supervisors conduct their jobs well and meet targets set by executive team;
• Develop and document performance measurement criteria for Agents and Supervisors;
• Develop strategic partnerships for growing the business and usage of Farmster platform;
• Respond to Farmster’s farmer and buyer -related issues so as to provide consistent quality of service;
• Develop and communicate training plans for the Farmster Supervisors, Agents and other staff, and assist with hiring and training as Farmster grows;
• Frequent travel to field of operations in rural Kenya (roughly 15-25%).

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Senior Auditor at Equity Bank Limited

Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong foot print in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to more than 9 million customers – the largest customer base in Africa.

In line with enhancing career progression of staff and to support business growth, we seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below within the Audit Banking unit.

Reporting to the Senior Audit Manager, the Senior Auditor will be responsible for ensuring the Bank has effective financial, operational and information systems controls, adequate and effective risk management processes and ensure observance of good corporate governance practices.

Job Responsibilities/ Accountabilities:

• Develop programs and work plans for evaluation of internal controls and ensure they meet audit standards and assignment objectives;
• Lead audit teams during fieldwork and in conduct other ad hoc reviews as assigned;
• Identify business risks and control weaknesses and recommend appropriate mitigation measures;
• Appraise the soundness, adequacy, application and efficiency of financial, operational and information system controls established to mitigate business risks;
• Ensure audit issues are discussed with process owners and their action plans and target dates agreed on;
• Prepare timely and quality audit reports in line with auditing standards.
• Issue tracking and validation of audit issues to ensure they are addressed within agreed timelines. Knowledge, skills and abilities

Qualifications

• CPA (K) or ACCA and CISA;
• Graduate in either business or IT related studies;
• Minimum three years audit experience in a reputable audit firm or in a commercial bank;
• Excellent report writing, oral communication, logical and analytical skills;
• Excellent working knowledge of computer assisted audit techniques, data analytics and Teammate;
• Team player with good interpersonal skills;
• Able to work with minimum supervision;
• Good team leadership and supervision skills;
• Strong problem solving skills;
• Good knowledge of the banking industry and the regulatory framework;
• Open minded with the ability to learn in a dynamic environment, possesses good commercial awareness and knowledge on international best practice standards in financial reporting (IFRS), IIA Standards and corporate governance.

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Factory Finance Manager at Mars

Everyone has the power to make a difference. And when we’re all working towards the same shared vision, nothing is out of reach. That’s what we believe, and why our 125,000+ Associates around the world are empowered to take action every day towards the world we want tomorrow. Because we know, the world we want tomorrow starts

Job Purpose:

Responsible for planning, directing and monitoring the activities related to the company’s costs systems and analysis of product costs and contribution margins – including details for prime, conversion and logistics costs. Responsibilities include governance/control, reporting, analysis and planning of supply performance, co-piloting for Supply leadership, and managing/developing supply finance analysts.

Roles & Responsibilities:

• Representative on the Supply Management Team responsible for planning, directing and monitoring the activities related to the factory
• Ensure adequate Controls and good governance over Supply  processes and procedure
• Monitoring and interpreting performance KPIs
• Serve as the Finance Co-pilot
• Support strategy definition and implementation, developing and evaluating longer term strategies
• Manage Supply financial shaping and financial forecasting
• Manage the process of Standards setting, product costing, and transfer price calculation
• Improve, and ensure compliance with internal processes

Education & Professional Qualification

• Business degree
• Chartered Accountant or similar qualification

Knowledge/Experience

• Minimum 6 years’ experience, preferably in an international FMCG company with at least 3 years’ experience, in cost accounting in a manufacturing environment
• Business co-piloting experience
• A working knowledge of SAP R/3
• Strong analytical skills and problem solving ability
• Excellent communication skills with all levels of the organization.
• Good interpersonal and proactive approach

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