Reporting to the Finance and Administration Manager, the Revenue and Billing Officer is expected to provide commercial and managerial leadership and expert assistance to guide, coordinate, manage and monitor the Uyoma West Water, Supply and sanitation financial operations.
S/he must be able to interact with a range of partners involved in the sector, maintain oversight of the overall commercial sector impact and ensure the efficient use of the company resources.
The incumbent should have excellent leadership skills, confidentiality, initiative, and independent judgment in supporting the design, implementation of UWWASCO operations.
The revenue/Billing officer is responsible for providing updated and financial supervisory direction as regards billing and revenue collection as well as guidance to the UWWASCO water clients to ensure that UWWASCO adheres to the terms and condition of the water regulators, partner agreements and are achieving the development impact and result that are expected.
The revenue/Billing officer works collaboratively and proactively with the financial administration manager.
Job summary
Plan, direct and coordinate commercial operations under the broad guidance of the Finance and Administration Manager and in consultation with the management Team. The incumbent shall be part of the Commercial Department.
Revenue & Billing Officer Job Responsibilities
- Managing and supervising commercial aspects of the company operations particularly as they relate to revenue generation and collection.
- Forecast and communicate regularly and in time the financial status of the company and report any anomaly to the Finance and Administration Manager promptly for action.
- Develop long term business strategies, focused and operating plans that reflect the long term goals and priorities.
- Ensure the provision of comprehensive commercial information systems including up to date customer data base to achieve the overall company objectives
- Ensure timely, complete and accurate reading and billing of services and subsequent revenue collection.
- Carrying out customer survey and proposing improvement arriving from feedback received
- Establishing and maintaining system for positive customer relations
- Ensure credit control and collection of outstanding water debts in an orderly and timely fashion.
- Ensure water tariffs are reviewed as appropriate and changes communicated to relevant audience.
- Organize logistics for visits by stakeholders e.g. Donors, County government, Board etc.
- Ensure customer complaints are tracked and effectively addressed
- Perform any other duty as may be assigned
Requirement for the Revenue & Billing Officer Job
- At least CPA I or equivalent accounting qualification. Diploma in Business Management/ Administration with knowledge of accounts will be an added advantage.
- At least 2 years working experience in a similar capacity.
- Must possess impeccable computer skills e.g. Excel, Word, Power point, Internet etc. Must be Self-driven and motivated to meet strict deadlines and able to multi-task.
- Must be Customer oriented with good leadership and communication skills.
- Excellent presentation, organization, networking and collaboration skills.
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