The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.
Mobile Financial Services Senior Manager Job Responsibilities
- Leading architecture and service design to deliver a best-in-class system and customer-centric services
- Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
- Research and development of new features, solutions & technologies
- Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
- Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
- Analysis and tracking of KPIs for performance and capacity
- Proactive system monitoring and issue resolution within SLA
- Management & support of developers and other integration partners both internal and external & Regular reporting
Qualifications for the Mobile Financial Services Senior Manager Job
- Relevant Bachelor’s degree in Engineering or any-related technical degree from a recognized institution
- 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
- 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
- 3-5 years management experience and leading teams
Professional Knowledge
- Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
- Business acumen and principles and techniques of administration, organization and people management.
- Knowledge of the telecommunications industry.
- Networking skills to form collaborative partnerships
- Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures
Professional Skills:
- Leadership skills
- Good analytical skills
- Strong interpersonal skills
- Pro-active &multi-tasking
- Good persuasion skills
- Resourceful
- Analytical thinking and problem solving skills – collects researches and anlyses data
- Accuracy and attention to details – prioritises and plans work
- Team-work and co-operation
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