Sales Support Executive Job Responsibilities
Sales Support
- Sales Support administration – process BSP refunds requests, net fare queries, assist with ADM/ACM queries and issue ZED fare tickets.
- Provide support for corporate and trade contracts set up/implementation on relevant tools and follow up to maximise revenue.
- Issue, ticket & administer annual contracted, educational & IATA requests to aid build trade/industry relationship
- Area SME tool support and customer base enhancement
- Administration of Commercial Flexibility/Commercial gestures & ticketing related issues
- Provide indoor sales support to Key Account Managers/Sales Executives to enable them focus on outdoor sales.
- Handles operational issues and special requests; liaise with relevant departments to conclude aftersales issues.
Data Management
- Create & maintain customer and agent databases for sales teams to facilitate easy access to available customer & agent details which may not be maintained on other tools.
- Maintain and build sales information repository from MIDT, GDS/CRS costs and BSP statistics.
Business Process
- Supports, implement & monitor use of relevant airline and commercial policies e.g. Trade, Corporate, Pricing e.t.c.
- Support Kenya Airways at relevant travel exhibitions, trade shows & events.
Communication
- Communicate with agents, corporates and members of our frequent flyer programs to maximise business opportunities/flows.
Qualifications for the Sales Support Executive Job
- University Graduate (Bachelor’s Degree)
- 2 – 3 years commercial/retail experience in air travel or related industry.
- Proficient in MS Office products
Additional Qualifications
- IATA Fares & Ticketing Certificate
- CRS/GDS proficiency
The post Kenya Airways Job Vacancy : Sales Support Executive appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Kenya Airways Job Vacancy : Sales Support Executive is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
