Oxygen8 Group is a global technology provider of multi-channel solutions with offices in 10 countries, operations in over 27 countries and a turnover in excess of £90million. Working in partnership with its clients, Oxygen8 enables businesses to drive new revenue streams, improve customer communication.
The responsibilities will be as follows:
- Timely incident handling and escalation of issues and coordinate with Group IT for prompt resolution.
- Perform regular monitoring of Oxygen8 platforms to ensure alarms are attended to or escalated and resolved timeously.
- Client integration and support for Mobile Money and SMS platform for African Territories with Oxygen8 Presence.
- Participates in the evaluation of new and existing software/hardware products.
- Handle Linux, Java, Web Services, Databases, client/server applications, SMS, MMS, USSD, charging services and Value-Added Integrations.
- Provide Corrective and Preventive maintenance to Oxygen8 Platforms.
- Perform periodical trend analysis and produce reports related to network faults with suggestions to help improve Oxygen8 Platforms.
- Perform testing, debugging, troubleshooting, deployment and documentation of applications/services to ensure their quality.
- Assist in writing operational documentation including procedures and processes used in Technical operations with the help of other local and remote technical team members.
- Perform on call duty activities on weekends, holidays and out of office hours when called upon to.
- Review and update training manuals for new or modified equipment, operating systems and software.
- Any other technical duties as assigned by Oxygen8 Group.
Skills & Requirements
- Proactive; able to set challenging personal goals and remain motivated despite obstacles
- Excellent organisational skills and attention to detail
- Creative, flexible, able to use own initiative to solve problems
- Possesses a “can-do” infectious positive attitude
- Must have a strong integrity, be honest, accountable, reliable and assertive
- Must have excellent written, verbal and interpersonal communication skills.
- Must be able to effectively use office equipment, computers and scanner and other resources for completion of projects
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