Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.
About This Role
We are seeking an individual who is dynamic by nature and passionate about people with a track record of delivering results to join our Technology team. The incumbent will be responsible for the administration and support of services within MFS. This is a key role in the overall execution of the Technology strategy and will require an individual with excellent communication and analytical skills.
Technical Support Specialist Job Responsibilities
- Provide technical support for both hardware and software issues users encounter.
- Manage configuration and operation of software applications within Mobile Financial Services domain.
- Automation of complex, manual and error-prone processes.
- Monitor the daily performance of services/applications and respond immediately to security or usability concerns.
- Manage application, database and network systems to ensure high availability and quality of services.
- New requirements elicitation, analysis and documentation.
- Provide proactive and reactive data, application and hardware management support.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Work with various teams to prepare a technology roadmap and be responsible for delivery of the same.
- Manage vendors to ensure delivery of product & service quality.
- Onboard and support integration partners in a bid to build a digital payments ecosystem.
- Report on project status, and service performance regularly.
- Respond to and resolve help desk requests.
Requirements for the Technical Support Specialist Job
- Bachelor of Science Degree in Computer Science, Computer Engineering, Information Technology or a related technical field from accredited university.
- A minimum of 2 years’ experience in the telecommunications industry
Professional Knowledge
- Proven working experience as a system administrator on Unix/Linux.
- Proven working experience as a network administrator (Cisco certification).
- Hands-on experience with database standards and end user applications (Oracle, MYSQL, POSTGRESSQL, Cassandra, MongoDB).
- Excellent knowledge of data backup, recovery, security and integrity
Professional Skills
- Familiarity with database design, documentation and coding.
- Problem solving skills and ability to think algorithmically
- Excellent communication skills.
The post Telkom Kenya Job Vacancy : Technical Support Specialist appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Telkom Kenya Job Vacancy : Technical Support Specialist is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
