Ensure and maintain a healthy, Safe, Secure and Cost effective operation for Kenya Airways and customer airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities in domestic stations.Overall accountable for planning, directing and controlling all ground handling aspects of Kenya Airways in Domestic stations.
Ensure punctuality and customer service are delivered to Customer airlines as per approved contracts and Service Level agreement and in accordance with the customer airlines’ policies and procedures.
Responsibilities
- Ensure the continuous implementation of the station management system and maintain at all times safety and security in the station. Ensure communication of these standards to all station staff and all other service providers, and adherence at all time.
- Contribute to the definition and development of Kenya Airways Ground services product.
- To plan, implement and consistently deliver high quality service in conformity with regulatory requirement, company policies and customer airlines procedures.
- To ensure cost effective delivery of services within agreed scope and standards.
- To provide for an efficient and effective organizational structure to deliver agreed scope and standard of service.
- To ensure staff levels and shift patterns are optimized.
- Routine monitoring of safety and quality critical activities within passenger and ramp operations.
- To liaise with customer airlines, relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures
- Ensure participation in the deliberations of the AOC (Airline Operators Committee) and representation of customer airlines by delegation and as per their instruction.
- Ensuring that all non-compliance reported from an evaluation process are closed within the time frame provided, action which should include identifying the root causes and the area of failure
- Manage and support the development, implementation and maintenance of the Local Emergency Accident Procedures plan.
- To ensure the company corporate strategy is developed and implemented at station level
- Ensure the existence of the station facilities, workspace, equipment, supporting services, as well as work environment, necessary to satisfy operational safety and security requirements.
- Promote a positive safety culture, a healthy and secure working environment in compliance with relevant legislative/industry requirements
- Ensure risk Management process is applied throughout domestic constantly review and adopt reasonable measures to improve safety and minimize risk and hazards.
- Perform risk assessments and maintain a risk register.
- Lead Adherence of KQ WAY principals and best practices in domestic stations.
Qualifications
- University Degree or relevant professional qualification
- Customer service experience hospitality/airline industry.
- Financial awareness.
- Process oriented.
- Experienced planning and managing extensive human and materiel resources.
- Experienced delivering service in demanding consumer perishable environment.
- Financially aware
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