Overview:
The Technical Account Manager is responsible for the day to day management of client account holistically.
You will be responsible for developing long term relationships with clients, connecting with key Business units and liaising between client and cross-functional internal teams to ensure the timely and successful delivery of products and solutions according to client needs
Requirements:
- KCSE
- Advantageous to have a Completed Degree in relevant field (e.g. Sales, IT, Computer Science, etc.)
- 3-4 years of relevant experience (Software Account Management)
- Must be very comfortable with business processes and terminology and very good at engaging and working with people at all levels in an organization.
- Travel is an essential part of this role. License / Own Vehicle required
Responsibilities:
- Operating as the lead point of contact for any and all matters specific to your customers
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements
- Having a technical understanding of the customer’s system and requirements
- Scoping new requirements that the customer may have and proposing the correct solution to resolve customer issues
- Be the escalation point for the support desk
- Have a regular face to face meetings with the customers
- Promote new versions and new software that is available
- Review customers’ existing systems to determine if things can be cone better
- Quoting of customers for new work
- Documenting required issues for the project team to fix
- Technical scoping of customer requirements
- Dealing with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running
- Assist with outstanding Debtors, removing barriers to payment
- Ability to perform and delivery against individual sales targets
- Awareness and adherence to Company policies and procedures
Key Attributes:
- Excellent Communication Skills (Verbal and Written)
- Detail Orientated and Results Focussed
- Demonstrate Good People Skills
- Dependable / Responsible
- Positive Attitude
- Team Player
- Hard Worker
- Willing to Learn
- Calm Under Pressure
- Self-Management Skills
The post Technical Account Manager at Bluekey Seidor appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Technical Account Manager at Bluekey Seidor is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
