Medtronic (www.medtronic.com), is the global leader in medical technology – alleviating pain, restoring health and extending life for millions of people around the world. Medtronic’s mission is: To contribute to human welfare by application of biomedical engineering in the research, design, manufacture, and sale of instruments or appliances that alleviate pain, restore health, and extend life. To direct our growth in the areas of biomedical engineering where we display maximum strength and ability; to gather people and facilities that tend to augment these areas; to continuously build on these areas through education and knowledge assimilation; to avoid participation in areas where we cannot make unique and worthy contributions. To strive without reserve for the greatest possible reliability and quality in our products; to be the unsurpassed standard of comparison and to be recognized as a company of dedication, honesty, integrity, and service.
About the Role
The Technical Operations Associate will serve as the point person for all technology-related requests from the product and commercial teams. This person will serve as the liaison in gathering requirements, collecting feedback, and interfacing with external stakeholders.
Roles & Responsibilities:
- Work alongside sales and commercial teams to support new and existing customers.
- Collaborate with the design and product teams to provide the technical voice of the customer from customer interactions to improve LABS products and services.
- Gather requirements for technical integrations and serve as the key liaison to client-level technical teams.
- Communicate to external stakeholders the LABS technology platform and answer questions regarding the LABS digital platform and data reporting solutions.
Must have skills:
- Proven experience in playing a technical business analyst or similar role in healthcare.
- Ability to interact and work with cross-functional teams and diverse stakeholders (technology and business teams).
- Strong experience in requirement gathering and has a solution-driven mindset.
Nice to have:
- Experience with EMR systems, including gathering requirements and performing integrations.
- Experience in non-communicable diseases.
- Experience working in the public /government sector.
Behavioral strengths:
- Excellent written & oral communication skills.
- Ability to break down complex concepts and recommend suitable solutions.
- Problem solving-mindset.
- Keen to work in a scalable environment.
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The post Technical Operations Associate at Medtronic is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
