The Identity and Network Access organization, a part of Microsoft’s Cloud and Artificial Intelligence (C+AI) Division, is building, deploying and running the Azure Active Directory suite of Cloud and Enterprise Mobility Services to enable a set of durable and secure Identity Provider capabilities for Microsoft’s Customers and Partners. As companies embark on their digital transformations, they rely on Microsoft’s identity cloud services to give them secure, convenient, manageable, digital relationships with employees, customers, and business partners. Tens of thousands of organizations and more than 1 billion end users connect using Microsoft identity services to over 1 million applications each month. It is our job to ensure that Microsoft’s internal platform are scalable, reliable and efficient to manage these cloud services at scale and to keep innovating in a rapidly changing digital landscape.
We are the Engineering Efficiency and Product Lifecycle Team within the Identity Product Management team and our mission is to enable world class engineering & customer lifecycle to drive customer & employee love through iterative deployment, data driven design & a culture of continuous improvement
In this role, a successful candidate will be responsible for managing feature deprecations and related customer communications that happen within the Identity division across all of the Microsoft Cloud environments. The communications will serve both internal and external audiences and customer segments. In addition, you will be accountable to guide and support Identity Feature PMs and Engineers in identifying new customer feature requirements to enable seamless deprecations that minimize customer impact and dissatisfaction. You will also need to have experience with reporting and analysis as you will be required to analyze customer impact and track this over the timeline of the feature deprecation. A succesful candidate will have experience working within a Cloud services release management and/or software development function demonstrating success in a continuous environment of change. In this role, you will be expected to bring order and process in a sea of constant change, multiple and simultaneous moving parts, and urgent timelines. You will need to be a strong communicator, have great attention to detail, and most of all, customer obsessed.
Responsibilities
- Excellence in communication, interpersonal skills and be able to influence without authority.
- Ability to drive solution or feature definition, plan a staged solution development and deployment.
- Strong Analytical and reporting skills
- Manage multiple stakeholder engagements.
- Ability to build good frameworks and models for prioritization, planning and execution.
- Proven ability to manage release communications, large projects, collaborate across teams and across levels of management.
- Demonstrated experience working with and presenting to internal and external audiences
- Customer/partner scenario focused solution design & development
- Deep passion for satisfying customer needs and achieving high user and business partner satisfaction though a detailed understanding of user scenarios.
- Excellent written and oral communication skills at all organization levels and both internal and external to the organization.
- Proven experience with the Software and Service Delivery Life cycle with focus on Release management, design, delivery, and End-To-End Operate and User Scenarios.
Qualifications
- Strong Communication, Teamwork and Collaboration Skills
- Proven track record of shipping secure, high-quality software through all phases of the lifecycle
- Proven experience delivering programs/projects with diverse engineering / division / geographies
- Outstanding problem-solving skills and passion to solve hard problems.
- 4+ years of related program management experience
- Bachelor’s degree in Computer Science, Mathematics, or related sciences is preferred
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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The post Program Manager 2-Cloud and Artificial Intelligence at Microsoft is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
